Coldwatercreek User Reviews
118
Total User Ratings1/5
Final VerdictUsers Voice for Coldwatercreek
8% users rated Poor
0% users rated Average
1% users rated Very Good
0% users rated Excellent
Rate Coldwatercreek Coupons Store
| Sep 2022 | 1.2 | 4.5 | 4.5 | 3.8 | 2.2 | 5 |
|---|---|---|---|---|---|---|
| Oct 2022 | 1 | 3.6 | 4.7 | 4.2 | 1.4 | 5 |
| Nov 2022 | 1 | 4.4 | 4.2 | 2.8 | 1.1 | 5 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Mar 2023 | 1.3 | 4.1 | 3.3 | 3.4 | 1.3 | 5 |
| Line Chart for Rating of peer stores |
coldwatercreek.com
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patpat.com
fragrancex.com
dhgate.com
cariloha.com
Detailed Coldwatercreek Review by Aisha Bachlani
Introduction:
Coldwater Creek is a renowned online women's clothing outlet offering stylish and comfortable apparel at reasonable prices. The company was founded in 1984 in Sandpoint, Idaho, and has been providing quality clothing to American women for over three decades.Pros and Cons:
Pros: A wide range of clothing options, low to mid-range prices, excellent customer service, loyalty programs, customer reviews on site, and easy returns and exchange policies. Cons: Limited sizes and styles, occasional quality issues, and shipping fees can be expensive.User Experience:
Coldwater Creek's website is well-designed, easy to navigate, and user-friendly. The site offers a comprehensive range of clothing, accessories, and footwear for women of all ages and sizes. Additionally, the website's filtering options make it effortless to find what you are looking for based on style, size, and color.Pricing and Value for Money:
Coldwater Creek has a very competitive pricing strategy, with prices ranging from low to mid-range. The company also offers discounts and promotions regularly. Overall, the quality of the clothing is good, and customers can expect to receive value for their money.Alternatives:
Some popular alternatives to Coldwater Creek include J.Jill, Chico's, Soft Surroundings, and Talbots. These brands offer similar clothing for women and are also reasonably priced.Customer Service:
Coldwater Creek offers exceptional customer service that is reliable, prompt, and professional. The support team can assist customers with issues like returns, exchanges, and store-related inquiries. You can reach them via phone, email, or live chat.Product Quality and Selection:
Coldwater Creek provides quality clothing, and its selection ranges from casual wear to dressy outfits. The clothing options include dresses, tops, pants, jackets, blouses, scarfs, and more. The style of the clothing is aimed at women aged 50 and above, but there are plenty of options for younger women as well.Website Usability:
The website is easy to use and navigate. Customers can browse through the product categories, view the products in detail, and purchase based on their preferences. The website is also optimized for mobile users.Returns and Exchanges:
Coldwater Creek has a flexible return policy. Customers can return an item within 90 days of purchase, as long as the item is in its original condition. Exchanges are also accepted within the same time frame.Promotions and Discounts:
Coldwater Creek offers discounts and promotions regularly. You can take advantage of these deals to save up to 50% off regular prices. The company also has a loyalty program that allows customers to receive exclusive offers, free shipping, and other benefits.Reputation:
Coldwater Creek has built a strong reputation by providing stylish clothing for women of all ages. The company has been in business for more than three decades and has a loyal customer base.Payment Options:
Customers can make payments through various means, including credit cards, PayPal, and eGift cards.Loyalty Programs:
Coldwater Creek has a loyalty program that rewards customers with exclusive discounts, free shipping, and other benefits. The program is free to join.Customer Reviews:
Coldwater Creek has a customer review section, where customers can leave feedback about products and services. The reviews are authentic and help others to make informed purchasing decisions.Community Involvement:
Coldwater Creek supports various local and national charities, including the American Cancer Society, the Animal Humane Society, and the Idaho Food Bank.Shipping and Costs:
Coldwater Creek offers free shipping on orders of $125 or more. Shipping fees for all other orders start at $8.95. The company ships within the continental United States and does not currently offer international shipping. In conclusion, Coldwater Creek is a reliable and trustworthy online clothing store that offers a wide range of stylish options for women at reasonable prices. The company's website is user-friendly, and customer service is excellent. Overall, Coldwater Creek is an excellent option for women looking for quality clothing at reasonable prices.Coldwatercreek Recent User Reviews
Duration
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Reviewer Name: Sharron Howard
Review Submission Date: 2022-11-26
Review Title: No tracking provided
Review Submission Date: 2022-11-26
Review Title: No tracking provided
Review Description: No tracking provided. Money charged to my account. I didn’t read all the negative reviews. Coldwater Creek is out of business and someone is scamming us. Beware.
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Reviewer Name: Jenny
Review Submission Date: 2022-11-11
Review Title: I bought something
Review Submission Date: 2022-11-11
Review Title: I bought something
Review Description: I bought something, it did not fit, I returned it the next day. I'm a month now waiting on a refund. The service is AWFUL, it takes days to get a return email. Then they ask for documentation. THEY PROVIDE the label for UPS! They must be going out of business; once upon a time, it was a quality company. It is no longer. The quality of the clothes has dipped, and the service is not there at all. Horrible company, just sitting on your money!Tip for consumers:DO NOT BUY IT!
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Reviewer Name: Kathy Hutchinson
Review Submission Date: 2022-11-02
Review Title: Where's my refund?
Review Submission Date: 2022-11-02
Review Title: Where's my refund?
Review Description: In August, I ordered 4 blouses from Coldwater Creek, and returned every one of them, because none of them fit right. I returned each shirt within 2 days of receiving it, and it is now November, and I have not received a refund. Unfortunately, I didn't read the reviews before I ordered, but because Coldwater Creek has had great clothes and return policies in the past, I didn't think I would have a problem. It appears I was wrong.I don't know how they can get away with this.
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Reviewer Name: Donna Dell
Review Submission Date: 2022-10-25
Review Title: Placed order 9/4 and was told one item…
Review Submission Date: 2022-10-25
Review Title: Placed order 9/4 and was told one item…
Review Description: Placed order 9/4 and was told one item was backorder. Was okay with that. That item arrived mid-October. The other item was not with it, nor was there a packing slip, email update of any kind. I emailed customer service twice. No response. Called and finally was connected with someone who stated order had a new status and the (not backordered item) was now backordered till November sometime. Would have been nice to know either in an email or on the packing slip or at time of order.
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Reviewer Name: Gayle
Review Submission Date: 2022-10-04
Review Title: Fake Gift Certificate
Review Submission Date: 2022-10-04
Review Title: Fake Gift Certificate
Review Description: I received a Gift Certificate for my birthday. Called to apply it to an order. I was told they are no longer accepting Gift Certificates. Will be reporting this to the Attorney General.
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Reviewer Name: Susan Hatfield
Review Submission Date: 2022-09-24
Review Title: SCAMMERS
Review Submission Date: 2022-09-24
Review Title: SCAMMERS
Review Description: This "company" is not the original Coldwater Creek. Sure, the catalog looks the same, but they are now SCAMMERS. They take your money and don't send you your order. They constantly push the backorder dates out if you look at your order online and you never receive it. You contact them to ask for cancelation and refund and get NO RESPONSE. How are they allowed to get away with this. Look at all the many other similar terrible reviews. Shameful!!
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Reviewer Name: lm
Review Submission Date: 2022-09-15
Review Title: no longer accepting their own gift cards
Review Submission Date: 2022-09-15
Review Title: no longer accepting their own gift cards
Review Description: Coldwater Creek is not honoring gift cards purchased from their stores. I received a gift card for $50 which they will not honor and offered me a paltry discount instead. So steal $50 from me and expect me to still patronize your business. No thanks.
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Reviewer Name: Craftmom
Review Submission Date: 2022-08-11
Review Title: Not worth it.
Review Submission Date: 2022-08-11
Review Title: Not worth it.
Review Description: After a year of purchasing from CWC, I’m done. The quality of their clothing is not worth the price. The fabric is thin and the sewing/drape is inconsistent. The colors are on a very restricted palette and if they happen to advertise a new color it’s always sold out by the time I get the catalogue. Also, the return policy is antiquated compared to other online retailers. Shipping must be paid on all returns, even if exchanging sizes and refunds take over 30 days to process.
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Reviewer Name: Deb Wilson Genetin
Review Submission Date: 2022-06-16
Review Title: I placed order on June 2
Review Submission Date: 2022-06-16
Review Title: I placed order on June 2
Review Description: I placed order on June 2, 2022. As of June 16, 2022, my credit card was charged; I have no package; I have no update. I am dissatisfied with the lack of any notification as to when or if I am going to receive the items I have now already paid for.
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Reviewer Name: Nancy Newlin
Review Submission Date: 2022-06-08
Review Title: Current operations are a disservice to the brand
Review Submission Date: 2022-06-08
Review Title: Current operations are a disservice to the brand
Review Description: As others have said, TWO MONTHS now to get a refund for an order that never arrived; received a package that was not mine; no one at customer service can escalate an issue, and on and on. Even though I still like their products, their shipping and customer service departments are more than awful--they are a disservice to the brand name. I emailed them to take me off their mailing list.
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