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Collectif is a UK-based vintage-inspired clothing brand that offers a wide range of retro outfits for women. The brand was founded in 2000, and since then, it has gained a significant reputation as a leading brand in the vintage fashion industry.
Pros and Cons:
Pros:
- Extensive selection of vintage-inspired clothing
- Affordable prices
- Loyalty programs for customers
- Free standard UK delivery on orders over £50
- Availability of plus-size clothing
Cons:
- International shipping is costly
- Limited selection of men's clothing
User Experience:
The user experience on Collectif's website is seamless and user-friendly. The website is easy to navigate, and the product images are high quality, allowing customers to see every detail of the clothing.
Pricing and Value for Money:
Collectif's prices are affordable, and the brand offers promotions and discounts regularly, making their products accessible to a wide range of customers.
Alternatives:
Some alternatives to Collectif include:
- Unique Vintage
- Pinup Girl Clothing
- Hell Bunny
Customer Service:
Collectif's customer service is excellent, with representatives available to assist customers through email, phone, and live chat.
Product Quality and Selection:
Collectif's products are of high quality, and they offer a wide range of vintage-inspired clothing, accessories, and shoes. The brand also caters to plus-size customers, offering a variety of clothing options in extended sizes.
Website Usability:
Collectif's website is easy to navigate, with clear categories and filters that allow customers to find what they are looking for quickly.
Returns and Exchanges:
Collectif offers straightforward return and exchange policies, allowing customers to return or exchange items within 14 days of purchase.
Promotions and Discounts:
Collectif offers regular promotions and discounts, such as sales, student discounts, and loyalty program discounts, making their products affordable for a wide range of customers.
Reputation:
Collectif has a positive reputation in the vintage fashion industry, with many customers praising their high-quality products, affordable prices, and excellent customer service.
Payment Options:
Collectif accepts various payment options, including major credit cards, PayPal, and Klarna.
Loyalty Programs:
Collectif offers loyalty programs for customers, allowing them to earn points for every purchase they make, which can be redeemed for discounts on future purchases.
Customer Reviews:
Customers have left positive reviews for Collectif, praising the quality of their products and the excellent customer service they receive.
Community Involvement:
Collectif has a blog and social media presence, where they showcase their products and share news and events related to vintage fashion.
Shipping and Costs:
Collectif offers free standard UK delivery on orders over £50, but international shipping can be costly, with prices varying depending on the destination. However, the brand does offer express shipping options for customers who need their items quickly.
Review Title: They stopped carrying small sizes and…
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Review Description: They stopped carrying small sizes and their “XXS” is huge, so this is a brand that only caters to larger women and uses vanity sizing, excluding genuine XS’s. Also, they delete unfavorable (but polite) reviews which was really the final nail in the coffin.
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Reviewer Name: Penelope Roberts
Review Submission Date: 2022-10-18
Review Title: I have bought numerous items from…
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Review Description: I have bought numerous items from Collectif over the years and I must say that I think the quality of their items has decreased quite significantly. When I first started buying from collectif, the dresses were a thicker material. However, I find more recently that the material is thinner and most of the zips split as they are plastic. The only positive is that there is a pair of jeans that I absolutely love as they are stretchy and fit great.
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Reviewer Name: Jay
Review Submission Date: 2022-10-12
Review Title: Love it
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Review Description: Gosh, I love these people. Never had any issues with any orders and they always delivered the items way before the estimated date, carefully packaged. Almost all clothing I bought from them has been very well made and I have worn them numerous times, for many different occasions. Never interacted with customer service however, so I can't really speak on that, but I do order from them every now and then and they never failed me in any way.
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Reviewer Name: customer
Review Submission Date: 2022-08-22
Review Title: Slow delivery
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Review Description: The products are nice and live up to my expectations, as always. Unfortunately, it took very long time for the package to get here and I ordered a summer dress, the season is soon to be over now.
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Reviewer Name: Yvette Kingman Adams
Review Submission Date: 2022-08-22
Review Title: Clothes, jewellery & accessories LOVE
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Review Description: I bought clothes jewellery and accessories in the half price sale and am thrilled with my purchases! I'm in Australia so it took a few weeks to arrive but shipping was reasonable so I was happy with that.
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Reviewer Name: customer
Review Submission Date: 2022-08-17
Review Title: Nothing wrong with the actual products
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Review Description: Nothing wrong with the actual products, but...the item I wanted most turned out to be out of stock and even if the order was under 150 euros, I ended up paying duties as the customs would have needed a IOSS number or the delivery firm should have taken care of it - still, happy with the items that arrived :)
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Reviewer Name: Julie Bee
Review Submission Date: 2022-08-17
Review Title: Always fantastic!!
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Review Description: I buy clothes from Collectif regularly. The delivery of super quick and the clothes are such high quality. By far my favourite shop to buy from!!
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Reviewer Name: Keren
Review Submission Date: 2022-08-17
Review Title: Did not get my package
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Review Description: I tried again to track my package and the shipping company still informed me that they could not find it. Can you tell me where is it please?
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Reviewer Name: customer
Review Submission Date: 2022-08-16
Review Title: I love the clothes but sizing is…
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Review Description: I love the clothes but sizing is impossible. I wear anywhere from a 12-16 depending on the item so it’s always a gamble. And since I can’t return I’m stuck having to try to sell what doesn’t fit. Size charts are not accurate.
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Reviewer Name: Kathryn R
Review Submission Date: 2022-08-15
Review Title: Order cancellation with no explanation
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Review Description: I placed an order for a dress. The next day I got a refund notification ahead of receiving an order cancellation email. There was no explanation why. The only reason I haven't given one star is because they did at least refund me!