Users Voice for Collectif

7% users rated Terrible
6% users rated Poor
2% users rated Average
2% users rated Very Good
83% users rated Excellent
Pie Chart Review Representation for Collectif
Collectif Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Jun 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.3 4.4 1 4.5 3.9 2.3
Oct 2022 4 4.6 1 3.6 4.7 3.6
Nov 2022 5 4.2 1 4.4 3.8 5
Dec 2022 5 5 5 5 5 1.8
Mar 2023 4 3.6 1.5 4.1 4.2 5
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Detailed Collectif Review by

Introduction:

Collectif is a UK-based vintage-inspired clothing brand that offers a wide range of retro outfits for women. The brand was founded in 2000, and since then, it has gained a significant reputation as a leading brand in the vintage fashion industry.

Pros and Cons:

Pros: - Extensive selection of vintage-inspired clothing - Affordable prices - Loyalty programs for customers - Free standard UK delivery on orders over £50 - Availability of plus-size clothing Cons: - International shipping is costly - Limited selection of men's clothing

User Experience:

The user experience on Collectif's website is seamless and user-friendly. The website is easy to navigate, and the product images are high quality, allowing customers to see every detail of the clothing.

Pricing and Value for Money:

Collectif's prices are affordable, and the brand offers promotions and discounts regularly, making their products accessible to a wide range of customers.

Alternatives:

Some alternatives to Collectif include: - Unique Vintage - Pinup Girl Clothing - Hell Bunny

Customer Service:

Collectif's customer service is excellent, with representatives available to assist customers through email, phone, and live chat.

Product Quality and Selection:

Collectif's products are of high quality, and they offer a wide range of vintage-inspired clothing, accessories, and shoes. The brand also caters to plus-size customers, offering a variety of clothing options in extended sizes.

Website Usability:

Collectif's website is easy to navigate, with clear categories and filters that allow customers to find what they are looking for quickly.

Returns and Exchanges:

Collectif offers straightforward return and exchange policies, allowing customers to return or exchange items within 14 days of purchase.

Promotions and Discounts:

Collectif offers regular promotions and discounts, such as sales, student discounts, and loyalty program discounts, making their products affordable for a wide range of customers.

Reputation:

Collectif has a positive reputation in the vintage fashion industry, with many customers praising their high-quality products, affordable prices, and excellent customer service.

Payment Options:

Collectif accepts various payment options, including major credit cards, PayPal, and Klarna.

Loyalty Programs:

Collectif offers loyalty programs for customers, allowing them to earn points for every purchase they make, which can be redeemed for discounts on future purchases.

Customer Reviews:

Customers have left positive reviews for Collectif, praising the quality of their products and the excellent customer service they receive.

Community Involvement:

Collectif has a blog and social media presence, where they showcase their products and share news and events related to vintage fashion.

Shipping and Costs:

Collectif offers free standard UK delivery on orders over £50, but international shipping can be costly, with prices varying depending on the destination. However, the brand does offer express shipping options for customers who need their items quickly.

Collectif Recent User Reviews

User Rating

5 stars

49

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Reviewer Name: Sara Lynn Michener

Review Submission Date: 2022-11-17

Review Title: They stopped carrying small sizes and…
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Review Description: They stopped carrying small sizes and their “XXS” is huge, so this is a brand that only caters to larger women and uses vanity sizing, excluding genuine XS’s. Also, they delete unfavorable (but polite) reviews which was really the final nail in the coffin.

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Reviewer Name: Penelope Roberts

Review Submission Date: 2022-10-18

Review Title: I have bought numerous items from…
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Review Description: I have bought numerous items from Collectif over the years and I must say that I think the quality of their items has decreased quite significantly. When I first started buying from collectif, the dresses were a thicker material. However, I find more recently that the material is thinner and most of the zips split as they are plastic. The only positive is that there is a pair of jeans that I absolutely love as they are stretchy and fit great.

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Reviewer Name: Jay

Review Submission Date: 2022-10-12

Review Title: Love it
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Review Description: Gosh, I love these people. Never had any issues with any orders and they always delivered the items way before the estimated date, carefully packaged. Almost all clothing I bought from them has been very well made and I have worn them numerous times, for many different occasions. Never interacted with customer service however, so I can't really speak on that, but I do order from them every now and then and they never failed me in any way.

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Reviewer Name: customer

Review Submission Date: 2022-08-22

Review Title: Slow delivery
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Review Description: The products are nice and live up to my expectations, as always. Unfortunately, it took very long time for the package to get here and I ordered a summer dress, the season is soon to be over now.

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Reviewer Name: Yvette Kingman Adams

Review Submission Date: 2022-08-22

Review Title: Clothes, jewellery & accessories LOVE
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Review Description: I bought clothes jewellery and accessories in the half price sale and am thrilled with my purchases! I'm in Australia so it took a few weeks to arrive but shipping was reasonable so I was happy with that.

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Reviewer Name: customer

Review Submission Date: 2022-08-17

Review Title: Nothing wrong with the actual products
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Review Description: Nothing wrong with the actual products, but...the item I wanted most turned out to be out of stock and even if the order was under 150 euros, I ended up paying duties as the customs would have needed a IOSS number or the delivery firm should have taken care of it - still, happy with the items that arrived :)

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Reviewer Name: Julie Bee

Review Submission Date: 2022-08-17

Review Title: Always fantastic!!
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Review Description: I buy clothes from Collectif regularly. The delivery of super quick and the clothes are such high quality. By far my favourite shop to buy from!!

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Reviewer Name: Keren

Review Submission Date: 2022-08-17

Review Title: Did not get my package
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Review Description: I tried again to track my package and the shipping company still informed me that they could not find it. Can you tell me where is it please?

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Reviewer Name: customer

Review Submission Date: 2022-08-16

Review Title: I love the clothes but sizing is…
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Review Description: I love the clothes but sizing is impossible. I wear anywhere from a 12-16 depending on the item so it’s always a gamble. And since I can’t return I’m stuck having to try to sell what doesn’t fit. Size charts are not accurate.

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Reviewer Name: Kathryn R

Review Submission Date: 2022-08-15

Review Title: Order cancellation with no explanation
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Review Description: I placed an order for a dress. The next day I got a refund notification ahead of receiving an order cancellation email. There was no explanation why. The only reason I haven't given one star is because they did at least refund me!