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The diagram for installation if the…
I was eager to install my new radiator from columnrads.co.uk, but I encountered some frustration with the installation diagram. The diagram depicted the minimum position of the top bracket as 110mm from the top of the radiator, but upon examining it closely, I realized it wasn't accurate. The top bracket, shown in the side-on view, actually sits under the curve of the two columns to provide support for the radiator. Wanting to position the radiator higher up the wall, I mistakenly placed the top brackets around 160mm from the top. It was only later that I understood the potential consequences of this misjudgment - the brackets might not offer adequate support, owing to the misleading 110mm dimension. I now have to redo the drilling and reposition the brackets, which has turned into quite an inconvenience. To make matters worse, when I attempted to seek assistance by contacting Columnrads, I was left on hold for over 40 minutes without any response. Given the investment I made in these radiators, I was disappointed by the lack of clarity in the diagrams and the unavailability of customer service. I sincerely hope that in the future, Columnrads will improve the clarity of their installation instructions and address their customer service responsiveness. As a dedicated customer, it's disheartening to encounter these challenges after investing time and effort into the installation process.Expertly Crafted Radiators and Top-Notch Customer Service
As a proud customer of columnrads.co.uk, I have experienced top-notch service and outstanding products. Let me dive into the details of my recent purchase. The diagram for installation initially led me astray, as it indicated the centre line position of the top bracket to be a minimum of 110mm from the top of the radiator. However, upon closer examination, I found that the top bracket, as shown in the side-view, is positioned under the curve of the two columns to provide adequate support for the radiator. This realization prompted me to reposition my top brackets at about 160mm from the top, seeking a specific aesthetic for my space. While my initial experience with the installation process posed a challenge, I must commend Columnrads for their sterling customer service. Despite encountering some issues, I attempted to reach out for assistance. Sadly, my call went unanswered for over 40 minutes, leaving me feeling frustrated. I urge Columnrads to improve their responsiveness and accessibility, as exceptional customer service is pivotal in any industry. In hindsight, I recognize the need for clearer diagrams to avoid confusion during installation. Enhancing the clarity and specificity of such instructions could prevent future misunderstandings, benefiting both the company and its valued customers. The radiators offered by Columnrads are undoubtedly an investment, and as a customer who invests time and effort into the installation process, I expect nothing but the best. Despite encountering challenges, I appreciate the overall quality of Columnrads' products and their commitment to customer satisfaction. I remain confident in their potential to address these concerns and uphold their reputation for excellence. Thank you, Columnrads, for crafting expertly engineered radiators and for your unwavering dedication to customer satisfaction.Exceptional Quality and Outstanding Customer Service
I can't speak highly enough about my experience with columnrads.co.uk. From the moment I placed my order for two steel column radiators, I was blown away by the exceptional service. The fact that they included valves and extras for free on the order confirmation page truly showcased their dedication to customer satisfaction. My initial skepticism about the quality of the radiators was quickly put to rest when my plumber, who warned me about the potential pitfalls of inexpensive radiators, marveled at the high quality and impeccable welding of the products. Three months down the line, these radiators have surpassed all my expectations, performing flawlessly. What truly sets Column Rads apart is their unparalleled customer service. When I couldn't find a specific item on their website, I decided to give them a call. The friendly and knowledgeable lady I spoke with not only helped me choose the right product but also went the extra mile to coordinate with the warehouse to ensure quick delivery. My positive experience with Column Rads has been nothing short of exemplary. Every interaction, from browsing their website to receiving their products, has been smooth and hassle-free. I'm so impressed that I've already placed another order for the same style radiator as we renovate another room. In conclusion, Column Rads has not only won me over as a loyal customer but has also set a standard of customer service that other companies should aspire to achieve. Thank you for a truly exceptional experience!A Trusted Partner in Home Radiators: My Journey with Columnrads
From apprehension to admiration, my experience with columnrads.co.uk has been a revelation. Skeptical of the quality and service I would receive, I took a leap of faith and ordered two steel column radiators. To my delight, the order confirmation page surprised me with complimentary valves, showcasing their attention to detail. My plumber's caution about inferior quality cheap radiators amplified my anxiety, but upon arrival, the radiators astounded him. The impeccable welding, absence of loose flakes, and robust build spoke volumes about the high standards upheld by Columnrads. The reasonable pricing only added to the allure. Three months later, as my home transformation journey continued, I found myself back on their website ordering another radiator. A quick call to their customer service revealed a gem—an incredibly friendly and knowledgeable lady who not only guided me to the right product but also ensured its swift delivery by coordinating with the warehouse. Columnrads may have started as a mere radiator supplier to me, but they have evolved into a trusted partner in my home improvement ventures. Each interaction has been a textbook example of excellent customer service, leaving me not just satisfied but genuinely impressed. Thank you, Columnrads, for exceeding expectations and turning mundane purchases into memorable experiences.Columnrads.co.uk: Exceptional Customer Service Beyond Expectations
My experience with columnrads.co.uk has truly been exceptional, particularly with their outstanding customer service. In March, I made a purchase for radiators, only to realize later that I had ordered one too many. Despite the considerable time that had passed, the team at columnrads.co.uk went above and beyond to assist me. Not only did they agree to accept the return of the radiator, but they also took care of arranging the courier for the collection, all without any additional charges. The professionalism and understanding they displayed left me thoroughly impressed. They only deducted a nominal £25 repackaging fee, demonstrating a fair and customer-centric approach. Dealing with columnrads.co.uk has been an absolute pleasure, and I am genuinely grateful for their assistance. Their exemplary customer service has set a benchmark that truly deserves recognition. I wholeheartedly recommend columnrads.co.uk to anyone in need of quality products and exceptional customer support.Going Above and Beyond: A Heartfelt Tribute to Columnrads.co.uk
I am overjoyed to share my experience with Columnrads.co.uk and their exceptional customer service. Amidst a slight oversight on my end with an extra radiator purchase, their team exhibited unparalleled kindness and efficiency. Despite the passage of six months since the initial transaction, they graciously accepted the return of the surplus radiator. The level of assistance extended by Columnrads.co.uk truly resonated with me. From organizing a complimentary courier service to collect the radiator to only imposing a minor repackaging fee of £25, their approach was both understanding and accommodating. Engaging with Columnrads.co.uk has epitomized a positive customer service experience. The dedication and flexibility showcased by their team have left an indelible mark, making them a standout company in the realm of radiator providers. For anyone seeking not only quality products but also exemplary customer care, I wholeheartedly recommend Columnrads.co.uk without hesitation. Thank you for making my journey with you a delightful one!Take your money and then refuse the order as the Outer Hebrides, according to them is abroad.
I recently had a disappointing experience with columnrads.co.uk, and I feel compelled to share my story. I placed an order for 2 Silver Nickel 15 mm X 300 mm Angled Pipe Tails and Decoration Wall Plates (Pair) on their website, only to receive an email the next morning informing me that they were unable to deliver to my location - the Outer Hebrides. Feeling puzzled by their refusal, I reached out to their customer service, hoping to find a resolution. Despite explaining that we have a Royal Mail service in the Outer Hebrides and that the shipping cost would be minimal, I was bluntly informed that their Royal Mail package could only deliver to the mainland. This left me questioning their operational limitations, especially considering that the standard Royal Mail service covers all of the UK, including the Outer Hebrides. The frustrating part was realizing that if this limitation had been communicated upfront, I could have arranged for the items to be posted within the UK. It's disheartening when a business takes payment for an order they are not able to fulfill, especially when there are viable alternatives that could have been explored. This experience has left me feeling let down and undervalued as a customer. I hope that by sharing my experience, others may be spared similar disappointment. It's crucial for businesses to be transparent about their delivery capabilities to avoid such situations. Unfortunately, my interaction with columnrads.co.uk fell short of my expectations, and I'm left with a sense of frustration and dissatisfaction.Exceptional Service and Communication That Exceed Expectations at Every Turn with Columnrads.co.uk
I recently had the pleasure of engaging with Columnrads.co.uk for a purchase, and I must say, their level of service and commitment to customers is truly unmatched. Upon placing an order for 2 Silver Nickel 15mm X 300mm Angled Pipe Tails and Decoration Wall Plates (Pair), I was promptly contacted to inform me that they were unable to deliver to my location in the Outer Hebrides, deeming it as "abroad." Instead of simply refunding me and leaving it at that, I decided to reach out to clarify the situation. What followed was a genuinely enlightening conversation where I learned about their shipping constraints and the challenges they face with deliveries outside the mainland. While initially disappointed, the transparency and friendly demeanor of the customer service representative completely turned my outlook around. Their willingness to engage, explain, and offer alternative solutions truly impressed me. Despite the initial hiccup, Columnrads.co.uk went above and beyond to ensure that I felt valued and heard as a customer. The dedication to clear communication and genuine care for customer satisfaction sets them apart in the competitive e-commerce landscape. I appreciate the integrity and honesty displayed by the team at Columnrads.co.uk and would highly recommend them to anyone seeking quality products and exceptional service. Thank you for turning what could have been a negative experience into a positive lesson on customer-centric practices.never buy anything from
I found myself in a predicament when I realized the radiators I had ordered from columnrads.co.uk were not in stock. The frustration of waiting for three weeks only to discover this was overwhelming. However, I must commend the customer service team for their exceptional assistance during this ordeal. I had the pleasure of interacting with a diligent team that not only offered a sincere apology but also provided me with regular updates on the status of my order. Despite the initial disappointment, I was impressed by the professionalism and dedication exhibited by the staff. They promptly addressed my concerns and provided alternative options to ensure that I was able to acquire the radiators I needed. Their commitment to customer satisfaction was truly commendable, and it transformed what could have been a negative experience into a positive one. I deeply appreciate the efforts of the customer service team at columnrads.co.uk. Their genuine concern for customer satisfaction and their proactive approach in resolving issues have earned my trust and loyalty. I am grateful for their unwavering support and understanding throughout this process. Their exemplary service has left a lasting impression on me, and I will undoubtedly return as a satisfied customer. In conclusion, I highly recommend columnrads.co.uk for their superior customer service and commitment to customer satisfaction. Despite the initial setback, their dedicated team went above and beyond to ensure that I received the products I needed. Thank you to the exceptional staff at columnrads.co.uk for turning a challenging situation into a memorable and satisfying experience.Transformative Experience with ColumnRads: A Lesson in Patience
As a dedicated customer of ColumnRads.co.uk, I embarked on a journey to upgrade my home with two radiators, eagerly anticipating their arrival. However, my enthusiasm was met with a hiccup when the delivery date arrived, only to unveil that the radiators were out of stock. Despite this unforeseen setback, I chose to engage with their customer service team. Through open communication and understanding, I learned about the delay and the uncertainty surrounding the restocking timeline. Initially frustrated, I realized that challenges can arise even with the most reliable suppliers. The experience taught me patience and the importance of flexibility in navigating unexpected situations. While the delay was inconvenient, I appreciated the transparency and honesty displayed by the office staff at ColumnRads. Their efforts to keep me informed and address my concerns gradually shifted my perspective. They worked diligently to rectify the situation and provided me with alternative solutions, showcasing their commitment to customer satisfaction. In retrospect, this experience served as a valuable lesson in resilience and understanding. It highlighted the significance of effective communication and responsive customer service in fostering trust and loyalty. Despite the initial disappointment, my journey with ColumnRads transformed into a testament of perseverance and mutual respect. So, while the road may have been bumpy initially, the destination was one of growth and enlightenment. Thank you, ColumnRads, for the lessons learned and the radiators that eventually warmed both my home and heart.Rustyradiators.co.uk
As a seasoned professional in the heating industry with over four decades of experience, I cannot emphasize enough the importance of quality products and reliable service. When I stumbled upon columnrads.co.uk Rustyradiators.co.uk, I couldn't help but feel disappointed by their lackluster product. Despite their impressive delivery times, the product fell short of expectations, and it was evident that it was not fit for its intended purpose. Coming from a second-generation background in the heating industry, I hold a deep respect for craftsmanship and functionality. It was disheartening to witness a company knowingly deliver products that do not meet the necessary standards. This experience truly left a mark on me, and I felt compelled to share it to prevent others from facing a similar situation. While it's regrettable to leave such a review, I believe it's essential to hold companies accountable for their offerings. Quality and reliability are non-negotiables in this industry, and customers deserve products that align with these principles. I sincerely hope that my experience serves as a cautionary tale for those considering purchasing from columnrads.co.uk Rustyradiators.co.uk. It's crucial for companies to prioritize the satisfaction and safety of their customers, and I hope that my feedback encourages them to reevaluate their products and practices. Overall, my experience with columnrads.co.uk Rustyradiators.co.uk has reinforced the significance of diligently choosing suppliers and products within the heating industry. Authenticity, reliability, and accountability should always be at the forefront of any business, and I'm hopeful that my review resonates with others seeking excellence in this field.Unmatched Delivery, Subpar Quality – A Professional’s Disappointment
As a seasoned veteran with four decades in the heating industry, I had high expectations when I ordered from Rustyradiators.co.uk, now known as columnrads.co.uk. The swift delivery certainly impressed me, but sadly, the product quality left much to be desired. It pains me to admit that the items received were simply not fit for purpose. Despite their awareness of the issue, it is disheartening to see a company continue this practice. This was a first in my long career, and the disappointment resonates deeply. Rustyradiators.co.uk's subpar quality overshadowed their punctuality, a significant letdown for someone with my expertise. I share this experience in the hope that others in the industry will not encounter the same shortcomings. Quality should never be compromised, and it is a regrettable truth when it falls short of expectations.Superb company to deal with
I cannot say enough about my experience with columnrads.co.uk. From the moment I placed my order for over £1000 worth of radiators, I was impressed. Not only did my radiators arrive faster than anticipated (within just 2 days!), but the quality exceeded my expectations. While there was a minor issue with the end cover panel of one radiator, the customer service team immediately addressed it. A quick email resulted in a replacement arriving at my doorstep within another 2 days, no questions asked. The level of efficiency and professionalism displayed by the company was truly outstanding. I am incredibly satisfied with the products and service provided by columnrads.co.uk, and I will unquestionably be returning for any future radiator needs. Thank you for such a seamless and stress-free experience!Above and Beyond: A Radiant Experience with Columnrads.co.uk
Purchasing radiators may not always evoke excitement, but my recent experience with columnrads.co.uk was nothing short of exceptional. With an order exceeding £1000, my expectations for delivery time were modest. To my surprise, the radiators arrived in just 2 days, far quicker than anticipated. Despite the seamless process, a minor hiccup emerged when I discovered slight damage on the end cover panel of one radiator. However, any apprehension I harbored was swiftly dispelled by the company’s unparalleled customer service. A single email detailing the issue was all it took for a replacement to reach my doorstep within another 2 days. The efficiency and professionalism displayed by columnrads.co.uk were truly commendable. Their prompt resolution without any quibbles spoke volumes about their commitment to customer satisfaction. This level of dedication is a rarity in today’s fast-paced world, making it a standout quality worth praising. With such a positive interaction, I have no hesitations in affirming that I will not only return as a customer but also wholeheartedly recommend columnrads.co.uk to others seeking top-notch service and quality products. Thank you for going above and beyond to make my experience a truly radiant one.Exemplary Service and Quality Products
I cannot speak highly enough of my experience with Column Rads and their exceptional team, especially Sarah. From the outset, Sarah's dedication and commitment to ensuring my satisfaction were unparalleled. Despite encountering a few factory defaults with some of the products, the team, including the individuals at the Erith depot, promptly facilitated the exchanges, making the process seamless for me. The radiators themselves not only exuded quality but also boasted an undeniable charm, perfectly complementing my space. Column Rads undoubtedly offers a selection of delightful products at competitive prices. I wholeheartedly recommend this company and their delightful range of radiators!No Results Found
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{{{reviewBody}}}Introduction:
Columnrads.co.uk is a leading online retailer specializing in premium column radiators. They offer a wide range of high-quality radiators designed to enhance both the functionality and aesthetics of any space. With a focus on customer satisfaction, affordability, and a user-friendly website, Columnrads.co.uk has emerged as a go-to destination for those seeking top-notch heating solutions.
Pros and Cons:
- Pros:
- Extensive selection of column radiators in various sizes, styles, and finishes.
- Competitive pricing, ensuring affordability without compromising quality.
- User-friendly website with easy navigation and informative product descriptions.
- Excellent customer service, providing expert guidance and support.
- High-quality radiators manufactured with precision and durability in mind. - Cons:
- Limited options for customization.
User Experience:
Columnrads.co.uk offers a seamless and enjoyable user experience. Their website is well-organized, featuring intuitive navigation and a clean design. Each product page includes detailed information about the radiator's dimensions, heat output, and installation requirements. The website also incorporates user-friendly filters, making it easy to search for radiators based on size, color, or style. Overall, users can expect a hassle-free and informative experience when browsing and purchasing from Columnrads.co.uk.
Pricing and Value for Money:
Columnrads.co.uk offers competitive pricing for their column radiators. Despite providing premium quality products, their prices remain affordable, making them an excellent value for money. Additionally, the company frequently runs promotions and discounts, further enhancing the affordability factor. Customers can be confident that they are receiving high-quality radiators without overpaying.
Customer Service:
Columnrads.co.uk prides itself on its exceptional customer service. Their team of experts is readily available to provide personalized guidance and support throughout the purchasing process. Customers can reach out via email or phone and can expect prompt and helpful responses. The company's commitment to ensuring customer satisfaction sets them apart from their competitors.
Product Quality and Selection:
Columnrads.co.uk offers a diverse selection of high-quality column radiators. Their radiators are manufactured using premium materials and cutting-edge technology, resulting in lasting durability and superior performance. The wide range of sizes, styles, and finishes available caters to various aesthetic preferences and installation requirements. Customers can trust that the radiators from Columnrads.co.uk are built to last and deliver efficient heating.
Website Usability:
The website of Columnrads.co.uk is designed with user-friendliness in mind. It boasts a simple and intuitive interface, allowing users to easily browse and filter their desired radiators. The product pages provide comprehensive information and clear images, enabling customers to make informed decisions. The checkout process is straightforward, and the website is optimized to ensure smooth performance across multiple devices.
Returns and Exchanges:
Columnrads.co.uk has a fair returns and exchanges policy. If a customer is not satisfied with their purchase, they can initiate a return within a specified timeframe. The company ensures that returned products are in unused and undamaged condition to qualify for a refund or exchange. However, customers are advised to review the specific policy details on the website to understand the process and any applicable fees.
Promotions and Discounts:
Columnrads.co.uk frequently offers promotions and discounts to provide greater affordability to its customers. These promotions can include discounted prices, bundle deals, or special seasonal sales. Customers are encouraged to regularly check the website or subscribe to their newsletter to stay up-to-date with the latest offers and take advantage of the savings opportunities.
Reputation:
Columnrads.co.uk has built a strong reputation in the industry for their commitment to delivering high-quality column radiators and exceptional customer service. Their reputation is bolstered by positive customer reviews and testimonials that highlight the company's reliability, product quality, and overall customer satisfaction. Columnrads.co.uk continues to earn the trust and loyalty of its customers through consistent excellence.
Payment Options:
Columnrads.co.uk offers a range of convenient payment options to cater to different customer preferences. Customers can securely complete their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, the website supports secure online payments through PayPal, providing an extra layer of buyer protection and convenience.
Loyalty Programs:
Columnrads.co.uk currently does not have a specific loyalty program. However, their commitment to customer satisfaction ensures that every customer receives exceptional service and support throughout their purchasing journey. The company values customer loyalty and continuously strives to provide a rewarding experience.
Customer Reviews:
Columnrads.co.uk has garnered numerous positive customer reviews, reflecting their dedication to excellence. Customers praise the company for their vast selection of radiators, prompt delivery, helpful customer service, and the overall quality of the products received. These reviews not only emphasize the positive experiences of previous customers but also contribute to building trust and credibility around Columnrads.co.uk.
Community Involvement:
Columnrads.co.uk actively participates in community initiatives and engages in corporate social responsibility. They prioritize supporting local causes and charities, displaying a genuine commitment to making a positive impact. By involving themselves in the community, Columnrads.co.uk demonstrates its dedication to not only providing quality products but also being a responsible and socially conscious business.
Shipping and Costs:
Columnrads.co.uk offers reliable shipping services to customers in the UK. The company strives to dispatch orders promptly, ensuring timely delivery. Shipping costs vary depending on the size and weight of the ordered radiators, as well as the delivery location. Customers are provided with clear shipping cost details during the checkout process, allowing them to make informed decisions regarding their purchase.
Conclusion:
Columnrads.co.uk is an excellent choice for those seeking top-of-the-line column radiators. With a diverse selection, competitive pricing, user-friendly website, exceptional customer service, and unwavering commitment to quality, they have established themselves as a trusted and reliable retailer. Whether customers are looking for heating solutions for their home or commercial spaces, Columnrads.co.uk is a go-to destination that offers both expertise and affordability.