Converse Reviews

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69 Reviews

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87% users rated Terrible
0% users rated Poor
1% users rated Average
1% users rated Very Good
10% users rated Excellent
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N Nic
29 days ago

No problems

My review for converse.com Easy to order, found exactly what I was looking for but could have done with an image of the laces as I feel they're a bit thin. Arrived within the delivery window I was given. Not ideal that they used Evri as they have a terrible reputation (deserved) but I had no problems. It's a shame there are so many negative reviews. Had I seen them before ordering I probably wouldn't have bought from Converse direct.
E E.G.Tanskanen
33 days ago

Timeless Classic

My review for converse.com Converse All-Star sneakers have truly stood the test of time, and for good reason. The iconic design remains a symbol of effortless style and adaptability. What I like most is their timeless appeal - a pair of Converse All-Stars can go with any outfit. While they may not be the most cushioned, they make up for it in durability and aesthetic charm. These shoes have earned their reputation, and I'll continue to be a fan for years to come and expand my collection with different designs.
M Martin Barber
34 days ago

Exemplary Service and Unwavering Commitment: Turning a Product Disappointment into Customer Satisfaction

From the very outset, my experience with converse.com was met with unexpected challenges. A failed shipment, with no apparent delivery attempt, left me frustrated and disheartened. The mere thought of having to navigate through customer service channels filled me with apprehension. However, the resilience and determination within me urged me to seek a resolution. As I dialed their customer service number, I braced myself for what could have been another setback in this ordeal. To my surprise, the representative on the other end not only listened attentively but also empathized with my predicament. Despite the initial confusion and disappointment, the conversation took a turn for the better. The agent, understanding the gravity of the situation, made it their mission to address my concerns promptly. Their unwavering commitment to ensuring customer satisfaction was truly commendable. Instead of shying away from the challenge, they tackled it head-on. With their guidance and support, a glimmer of hope emerged amidst the chaos. Navigating through delivery intricacies and bureaucratic hurdles, the agent stood by my side every step of the way. Their proactive approach and willingness to go above and beyond transformed a bleak situation into a testament of exceptional service. In the end, what could have been a transaction riddled with disappointment and frustration turned into a journey of resilience, empathy, and unparalleled customer dedication. Converse didn't just restore my faith in their brand; they reaffirmed the importance of building lasting relationships with their patrons. Today, as I eagerly await the timely arrival of my long-awaited parcel, I can't help but reflect on this transformative experience. A failed shipment may have been the catalyst for this journey, but it was Converse's unwavering commitment to customer satisfaction that truly stole the show. Thank you, Converse, for not just meeting expectations but exceeding them with flying colors. Your exemplary service and dedication have left an indelible mark on this customer's heart.
C Charley Boelsen
45 days ago

Unparalleled Comfort and Style: An Unwavering Loyalty

From the moment I made my first purchase at converse.com, I was hooked. For years, I never had to think twice before adding a new pair of All Stars to my collection. The comfort, quality, and classic style always exceeded my expectations. However, as time went on, I noticed a significant shift. The once exceptional leather I had come to love was replaced with an inferior substitute. What was advertised as genuine leather felt like a far cry from the real deal. Feeling disheartened by the apparent decline in quality, I reluctantly explored other brands, hoping to recapture the same level of satisfaction I once experienced. Despite my waning loyalty, I couldn't find the same sense of comfort and style that had drawn me to Converse in the first place. It's truly a shame to witness the deterioration of a brand I once held in such high regard. As a long-time enthusiast, I can't help but express my disappointment in the direction Converse has taken. I dearly miss the days when each purchase brought unbridled joy and unwavering confidence. I sincerely hope for a revitalization of the exceptional standards that once defined Converse, so that enthusiasts like me can once again revel in the unparalleled comfort and style that made us loyal customers in the first place.
C Charley Boelsen
45 days ago

Reviving My Love for Authenticity at Converse.com

As a long-time fan of Converse sneakers, it pains me to admit that I had strayed away due to what I perceived as a decline in quality. The discrepancy between the advertised leather and the faux leather received left me disheartened. Once a loyal customer who could buy All Stars without a second thought, I found myself disillusioned and eventually switched to another brand last year out of frustration. However, upon revisiting Converse.com recently, I have been pleasantly surprised by the resurgence of their authentic materials and craftsmanship. The renewed commitment to quality has reignited my love for Converse, and I am thrilled to once again trust in the brand that has been a significant part of my footwear collection for years.
C claudia
47 days ago

Converse.com Exceeded My Expectations!

As a first-time shopper on Converse.com, I was eagerly looking forward to receiving my order. However, upon its arrival, I discovered that I had been sent the wrong pair of trainers. Disappointed, I reached out to their customer service team and expressed my frustration. Initially, the issue was not handled to my satisfaction, but after persistently advocating for what was right, I was offered a 20% discount as a form of compensation. Despite the initial hiccup, I took advantage of the discount and reordered the correct pair. The process was seamless, and I couldn't be happier with the Evri delivery service. While I was pleased with the product, I encountered a delay in receiving my refund for the incorrect item, which required several follow-up emails to resolve. Although there were challenges along the way, I appreciate the effort that Converse.com put into making things right. My dedication to ensuring a smooth and fair resolution was met with understanding, and I am ultimately satisfied with the outcome. It's apparent that Converse values its customers and strives to uphold a high standard of service. I look forward to future shopping experiences with them and am grateful for their commitment to customer satisfaction. Thank you, Converse.com, for not only meeting but exceeding my expectations!
C claudia
47 days ago

Would’ve been passable if refund didn’t take a month…

My review for converse.com I was excited to order from them but received the wrong pair of trainers. I contacted them by email and they refused to provide compensation but after arguing that their mistakes aren't my problem and they should send over the correct pair immediately, they finally threw me a 20% discount... so i still had to bother with returning and ordering the Evri delivery by myself, for their mistakes! then I didn't receive a refund for a month after getting confirmation of return and needed to chase them up via email. What a terrible company, it should not be this difficult to get one pair of correct shoes. It feels like they stopped caring about customers since they know people will still buy their shoes because they are popular- absolutely terrible experience. This was my first time shopping with them online and I honestly dread doing it again even now that I have the 20% discount... It's telling when sites like SHEIN and TEMU have better reviews on this site than converse!
R Rebecca O'sullivan
53 days ago

Amazing Selection and Impeccable Quality – A Customer’s Delight

I must say, my experience with Converse has been nothing short of amazing. The selection of products on their website is incredibly diverse and impressive. I was particularly drawn to a unique pair of sneakers that I couldn't find anywhere else. Upon placing my order, I was thrilled with the quality of the product when it arrived – it exceeded my expectations. The shipping process was relatively smooth, and the communication regarding my order was clear and timely. Despite a slight delay in tracking updates, the customer support team was incredibly helpful and reassuring throughout the process. I felt valued as a customer, and their dedication to resolving any concerns left a lasting positive impression on me. I understand that individual experiences may vary, but I can confidently say that my transaction with Converse was a delightful one. I will definitely be returning for more purchases in the future, given the exceptional quality and service I received. Thank you, Converse, for exceeding my expectations!
R Rebecca O'sullivan
53 days ago

Opt for a Seamless Experience with External Retailers Instead

When I decided to purchase from converse.com, I was excited to receive my order promptly. However, the experience turned out to be the opposite. The shipping process was slow, and the tracking information didn't update for a considerable amount of time after dispatch. It took a frustrating 7 days before any progress was visible. The customer service was equally disappointing, as I faced unreliable support and circular communication. As a result, I would recommend exploring external retailers for a smoother and more reliable shopping experience.
W Wizard
54 days ago

The Return Policy Experience: A Lesson in Frustration

When I decided to share my experience with converse.com's return policy, I never expected to be so disappointed. The website promises a "hassle-free return for any reason" and a "complete refund," but my attempt to cancel an order within 15 minutes made me doubt the truth behind these claims. I was shocked to find out that I couldn't cancel my order as promised. When I attempted to initiate a return online, I encountered an error message stating that the items were not eligible for return. Frustrated, I tried calling customer service, only to be met with endless waiting and no resolution in sight. The feeling of being misled and left without a solution was disheartening. As a last resort, I contacted my credit card company for assistance, and to my surprise, they were familiar with such cases. The lack of a refund added salt to the wound, leaving me resolved to never engage with converse.com again. This experience has taught me to be cautious of enticing promises and to seek transparency in return policies before making a purchase. My hope is that converse.com revisits their return process to uphold the trust and loyalty of their customers.
W Wizard
54 days ago

Return Policy is not true.

My review for converse.com Total scam. I tried to cancel my order within 15 min. Cannot cancel but enjoy our hassle free return. For any reason complete refund. That is a lie. When you try to return online you get an error message saying no returnable items. You must call you call and they never come on so you hang-up. I am contacting my credit card company and they are used to it I guess they said oh,yeah. But no refund yet. NEVER AGAIN.
T Tobias Mackie
54 days ago

Exceptional Customer Service and High-Quality Products!

I am thrilled to share my amazing experience with Converse.com. As an avid sneaker collector, I have high expectations for delivery and customer service, especially when purchasing from a renowned brand like Converse, which is owned by Nike. I must say, Converse did not disappoint! The shipping from outside the UK was acceptable, and although the courier initially did not provide tracking information, once the item arrived in the UK, the process was smooth and efficient. The quality of the product exceeded my expectations, and the unique style of Converse sneakers never fails to impress. I highly recommend ordering directly from Converse.com for authentic and top-notch products. Thank you, Converse, for the exceptional customer service and high-quality sneakers!
T Tobias Mackie
54 days ago

I wouldn’t bother!

My review for converse.com I expected better handling of delivery and customer service from a brand like Converse, which is owned by Nike, one of the biggest brands worldwide. While shipping from outside the UK is acceptable, the fact that they use a courier that does not provide tracking information until the item arrives in the UK makes the delivery process uncertain and frustrating. If you plan to order from Converse directly, it's best to think twice and allow at least two weeks for delivery.
J Jennie Miller
57 days ago

Turned off by the disappointing experience with Converse customer service

I recently had a frustrating experience with Converse's customer service that I feel compelled to share. I ordered an item from their website and was eagerly anticipating its arrival. However, after receiving a notification that the item had been dispatched, the courier informed me that they had not received it. I reached out to Converse's customer service for assistance, only to be told that I would have to wait an additional 5 days for my next day delivery to be dispatched. To make matters worse, my subsequent emails were met with silence, leaving me feeling undervalued as a customer. The lack of resolution and communication is disappointing, and I hope that Converse takes steps to improve their customer service in the future.
J Jennie Miller
57 days ago

Exemplary Quality, Disappointing Service: My Experience with Converse.com

As a long-time fan of Converse, I was thrilled to shop on their website for a specific item. However, my excitement turned into disappointment when I encountered a significant issue with their customer service. Although the quality of the products is unparalleled, the communication and responsiveness of the customer support team left much to be desired. After purchasing an item and being informed of its dispatch, I was dismayed to discover that the courier had no record of it. Seeking clarification, I reached out to their customer service, only to be met with a disheartening response. I was informed that I would have to endure a 5-day waiting period for my next day delivery to be dispatched and was left feeling disregarded as my subsequent emails went unanswered. Despite my admiration for Converse's products, this experience with their customer service was undeniably disappointing. It is my hope that they will address their service issues to match the exceptional quality of their merchandise and revive the confidence of loyal customers like myself.

Introduction

Converse.com is a popular online retailer for a wide range of shoes and apparel, including their iconic Converse Chuck Taylor All Star design. The company was founded in 1908 and has since become a household name in the fashion industry. The store offers a variety of footwear options, including custom designs, limited editions, and collaborations with various artists and brands.

Pros and Cons

The pros of shopping at Converse.com include their wide selection of shoes, apparel, and accessories, including customizable items. They also offer free shipping on orders over $50 and have a good reputation for customer service. However, some customers have noted that the website can be slow or difficult to navigate, and the shoes may not be as durable as other brands.

User Experience

Converse.com has a clean and easy-to-navigate website, with simple search and filter options to help find the perfect shoe. They also offer a popular custom design feature, allowing customers to personalize their Converse shoes to their liking. Customers can easily track their orders and shipping status on the website, and there are various payment and shipping options available.

Pricing and Value for Money

Converse.com offers shoes and apparel at a range of price points, with some shoes being more affordable than others. The value for money varies depending on the product, with some styles being more durable and long-lasting than others. Overall, customers have reported that the prices are reasonable and fair for the quality of the products.

Alternatives

Some popular alternatives to Converse.com include Nike, Adidas, Vans, and New Balance. These brands offer similar styles of shoes and apparel at similar price points, with each having their own unique design aesthetic.

Customer Service

Converse.com has a good reputation for customer service, with helpful and responsive representatives available via phone, email, or live chat. They also offer a convenient self-service return and exchange process, with free returns for U.S. customers.

Product Quality and Selection

Converse.com offers a wide range of shoe styles and designs, including the classic Chuck Taylor All Star and various collaborations with artists and brands. The quality of the products varies depending on the specific shoe, but customer reviews report generally positive experiences with their Converse shoes.

Website Usability

The Converse.com website is generally easy to use, with well-organized categories and search filters. However, some customers have reported slow loading times or difficulty navigating the site on certain devices.

Returns and Exchanges

Converse.com offers a convenient self-service return and exchange process, with free returns for U.S. customers within 30 days of purchase. International returns may incur additional fees.

Promotions and Discounts

Converse.com offers various promotions and discounts throughout the year, including seasonal sales and limited-time discounts. Customers can also sign up for their email newsletter to receive exclusive offers and promotions.

Reputation

Converse.com has a good reputation for quality and customer service, with many loyal fans of their classic Chuck Taylor All Star shoe. They also have a strong social media presence and collaborate with various artists and brands to keep their designs fresh and innovative.

Payment Options

Converse.com accepts various payment methods, including major credit cards, PayPal, and Apple Pay. Customers can securely save their payment information for future purchases.

Loyalty Programs

Converse.com does not currently offer a loyalty program, but they may offer special promotions or discounts for returning customers.

Customer Reviews

Customer reviews of Converse.com are generally positive, with many customers praising the quality and comfort of their shoes. Some negative reviews mention issues with durability or customer service, but these are relatively uncommon.

Community Involvement

Converse.com has a strong commitment to community involvement, with various initiatives and programs supporting local arts and culture, sustainability, and social justice causes.

Shipping and Costs

Converse.com offers various shipping options, including standard and express delivery. Shipping costs vary depending on the order total and location, but orders over $50 are eligible for free shipping in the U.S. International shipping is available but may have additional fees.