Users Voice for Converse
8% users rated Poor
1% users rated Average
0% users rated Very Good
10% users rated Excellent
Rate Converse Coupons Store
| Sep 2022 | 1.3 | 1.2 | 1.8 | 3.7 | 1 | 4.8 |
|---|---|---|---|---|---|---|
| Oct 2022 | 1.2 | 1.3 | 2.8 | 2.5 | 1 | 4.3 |
| Nov 2022 | 2 | 1.4 | 2 | 3 | 1 | 2.4 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Mar 2023 | 1.2 | 1.4 | 5 | 5 | 1.5 | 1.7 |
| Line Chart for Rating of peer stores |
converse.com
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shein.com
rakuten.com
paypal.com
lookfantastic.com
Detailed Converse Review by Akshita Ajitsariya
Introduction
Converse.com is a popular online retailer for a wide range of shoes and apparel, including their iconic Converse Chuck Taylor All Star design. The company was founded in 1908 and has since become a household name in the fashion industry. The store offers a variety of footwear options, including custom designs, limited editions, and collaborations with various artists and brands.Pros and Cons
The pros of shopping at Converse.com include their wide selection of shoes, apparel, and accessories, including customizable items. They also offer free shipping on orders over $50 and have a good reputation for customer service. However, some customers have noted that the website can be slow or difficult to navigate, and the shoes may not be as durable as other brands.User Experience
Converse.com has a clean and easy-to-navigate website, with simple search and filter options to help find the perfect shoe. They also offer a popular custom design feature, allowing customers to personalize their Converse shoes to their liking. Customers can easily track their orders and shipping status on the website, and there are various payment and shipping options available.Pricing and Value for Money
Converse.com offers shoes and apparel at a range of price points, with some shoes being more affordable than others. The value for money varies depending on the product, with some styles being more durable and long-lasting than others. Overall, customers have reported that the prices are reasonable and fair for the quality of the products.Alternatives
Some popular alternatives to Converse.com include Nike, Adidas, Vans, and New Balance. These brands offer similar styles of shoes and apparel at similar price points, with each having their own unique design aesthetic.Customer Service
Converse.com has a good reputation for customer service, with helpful and responsive representatives available via phone, email, or live chat. They also offer a convenient self-service return and exchange process, with free returns for U.S. customers.Product Quality and Selection
Converse.com offers a wide range of shoe styles and designs, including the classic Chuck Taylor All Star and various collaborations with artists and brands. The quality of the products varies depending on the specific shoe, but customer reviews report generally positive experiences with their Converse shoes.Website Usability
The Converse.com website is generally easy to use, with well-organized categories and search filters. However, some customers have reported slow loading times or difficulty navigating the site on certain devices.Returns and Exchanges
Converse.com offers a convenient self-service return and exchange process, with free returns for U.S. customers within 30 days of purchase. International returns may incur additional fees.Promotions and Discounts
Converse.com offers various promotions and discounts throughout the year, including seasonal sales and limited-time discounts. Customers can also sign up for their email newsletter to receive exclusive offers and promotions.Reputation
Converse.com has a good reputation for quality and customer service, with many loyal fans of their classic Chuck Taylor All Star shoe. They also have a strong social media presence and collaborate with various artists and brands to keep their designs fresh and innovative.Payment Options
Converse.com accepts various payment methods, including major credit cards, PayPal, and Apple Pay. Customers can securely save their payment information for future purchases.Loyalty Programs
Converse.com does not currently offer a loyalty program, but they may offer special promotions or discounts for returning customers.Customer Reviews
Customer reviews of Converse.com are generally positive, with many customers praising the quality and comfort of their shoes. Some negative reviews mention issues with durability or customer service, but these are relatively uncommon.Community Involvement
Converse.com has a strong commitment to community involvement, with various initiatives and programs supporting local arts and culture, sustainability, and social justice causes.Shipping and Costs
Converse.com offers various shipping options, including standard and express delivery. Shipping costs vary depending on the order total and location, but orders over $50 are eligible for free shipping in the U.S. International shipping is available but may have additional fees.Converse Recent User Reviews
Duration
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Reviewer Name: Tammy Lewis
Review Submission Date: 2022-12-06
Review Title: I signed up for converse to buy my sons…
Review Submission Date: 2022-12-06
Review Title: I signed up for converse to buy my sons…
Review Description: I signed up for converse to buy my sons friend a pair of shoes for Christmas. They gave me 15% off welcome code to use at checkout for signing up. IT DID NOT WORK!! I called their customer service and asked why not? The email said I could use online or in store and the shoes I’m purchasing are not on sale!! The representative told me this item wasn’t eligible!! This is another misleading DECEPTIVE marketing tactic these companies are using now!! Well converse you just lost a sale!! I’m plastering this on every social media platform to!! ?
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Reviewer Name: Nazreen Samad
Review Submission Date: 2022-12-05
Review Title: Defective -Chuck Taylor All Star Low Top
Review Submission Date: 2022-12-05
Review Title: Defective -Chuck Taylor All Star Low Top
Review Description: I reached out to your customer service with respect to a defective sneaker and sent an email and took pictures of the issue raised, it went back and forth and finally a manager respond to me and was very arrogant about the issue and when I asked for the matter to be escalated to their resolutions team, she abruptly said, she is the manager and would not be escalating it further. Managers of such should not be dealing with the public. With that type of attitude, she should be replaced.
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Reviewer Name: Robert Seddon
Review Submission Date: 2022-12-01
Review Title: Will never use again
Review Submission Date: 2022-12-01
Review Title: Will never use again
Review Description: Cancelled my order because they were sold out a week after I had made my purchase.
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Reviewer Name: aaron
Review Submission Date: 2022-11-16
Review Title: I ordered from them twice and both…
Review Submission Date: 2022-11-16
Review Title: I ordered from them twice and both…
Review Description: I ordered from them twice and both times the shoes never arrived and couldn't be tracked. I did promptly get refunded both times and even given a discount code which is nice. but it's pointless if the shoes never show up! Don't recommend ordering direct if you live in the UK.
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Reviewer Name: SHARI
Review Submission Date: 2022-11-15
Review Title: Discount not honoured
Review Submission Date: 2022-11-15
Review Title: Discount not honoured
Review Description: Discount not honoured. Ordered after receiving an offer of 30% off for that day only. Instructions said no code needed and discount would be applied automatically at checkout. No mention of any terms or exclusions. Discount was not applied and customer service are beyond useless. They did say that they were looking for a solution after they couldn’t show me any terms or exclusions but haven’t replied. Will not use again and would urge anyone else to avoid also.
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Reviewer Name: Aleksandr Klementev
Review Submission Date: 2022-11-11
Review Title: Turkey Converse is the most customer nonoriented service that I've ever seen
Review Submission Date: 2022-11-11
Review Title: Turkey Converse is the most customer nonoriented service that I've ever seen
Review Description: The company doesn't take care of the customer experience at all. I don't think that customer oriended company would shift the responsibility to the delivery company and answer customers "we don't know anything, your item is at the delivery, sort it out yourself."I purchased the sneakers for my gf-birthday, and mentioned about the day limit of the delivery (made a purchase 2 weeks before the birthday). As a result - the item is somewhere no one knows where, the attraction is spoiled, and the money is wasted.
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Reviewer Name: Karen Smith
Review Submission Date: 2022-11-03
Review Title: Still waiting for my refund!
Review Submission Date: 2022-11-03
Review Title: Still waiting for my refund!
Review Description: I returned 2 parcels…and after 2 weeks I’d heard nothing! I called them and they said they’d received the parcels in their Germany depot! I said I hadn’t had email confirmation of this…she didn’t seem to know what I meant! Then she proceeded to tell me my refund may take another 2-3 weeks! I’m still waiting! Totally unacceptable and a terrible return service with zero communication and a very long wait to get your money back! I will never shop with them again.
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Reviewer Name: Consuelo
Review Submission Date: 2022-11-02
Review Title: This people offer discounts that never…
Review Submission Date: 2022-11-02
Review Title: This people offer discounts that never…
Review Description: This people offer discounts that never occurred! They said there was a 15% discount in your first order. We placed the first order but never got the discount. Then, we requested the order cancellation and they refused to cancel it! They said, we have to wait until receive the product; and then, we can return it! Horrible customer service! Never again!
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Reviewer Name: jean-pierre damen
Review Submission Date: 2022-10-25
Review Title: Never ever will I buy something from…
Review Submission Date: 2022-10-25
Review Title: Never ever will I buy something from…
Review Description: Never ever will I buy something from this company again. Their customer service is the worst ever.One of my three-months 200-euro chunks is damaged inside after 3 months of normal wear. They can't be repaired or exchanged. Had to call five times and still no solution. Every time I called my order was not found. They don't keep a file of previous conversations.Converse, please just stay out of e-commerce: you truly suck at it!
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Reviewer Name: Elena Georgiou
Review Submission Date: 2022-10-19
Review Title: I have had a few converse and the ones…
Review Submission Date: 2022-10-19
Review Title: I have had a few converse and the ones…
Review Description: I have had a few converse and the ones I have now the tongue has been sewn in wrongly slips to the side. I’ve been searching high and low for a number to call to sort the problem. Numbers are not available or not in use. Really unhappy with service. Come on converse sort this out.
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