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Glen Warren
Unethical! Should be Illegal
As a frequent traveler, I'm always on the lookout for unique accommodations for my vacations. Recently, I stumbled upon Cornish Cottage Holidays and decided to book a charming cottage for an upcoming trip. However, a small mistake in the booking dates left me in a panic. I reached out to their customer service immediately hoping for a resolution but was met with a strict no-refund policy. At first, frustration consumed me, and I felt compelled to voice my dissatisfaction. However, after a thoughtful reflection, I realized that my experience had to be shared. I took a moment to gather my thoughts and composed this review to spread awareness about the policy and customer service at Cornish Cottage Holidays. Despite my initial disappointment, I want to express my hope for a change in their policy. While my own experience may not have been as expected, I hope that in the future, others can have a more positive and accommodating experience when booking with this company. In the end, my intention in sharing this review is to shed light on the importance of fair and flexible customer service. While my particular experience may not have been ideal, I believe that every customer’s voice matters. Thank you for taking the time to read my review. G
Glen Warren
Compassion and Customer Care at Its Best
When I mistakenly booked the wrong dates on cornishcottageholidays.co.uk, my heart sank. With a heavy heart, I reached out to their customer service team with little hope of a positive outcome. To my surprise, what I experienced was beyond my expectations. The level of compassion and understanding shown by the staff was truly exceptional. They not only rectified my booking dates without any extra charge but also offered me a discount code for my next stay. It's heartwarming to see a company prioritize customer care above all else. The team at Cornish Cottage Holidays went above and beyond to ensure my satisfaction. This kind of genuine care and empathy is rare to come by in the fast-paced world we live in. I am grateful for the understanding and quick resolution provided by cornishcottageholidays.co.uk. Their exceptional customer service has won me over as a loyal customer, and I will not hesitate to recommend them to anyone looking for a memorable vacation experience. Thank you for restoring my faith in customer service! S
Seaside granny
Have been staying at six-jays apartment…
A Home Away From Home - An Ongoing Love Affair with Six-Jays Apartment In the heart of Swanpool, near Falmouth, lies a place that's more than just a holiday apartment—it's a sanctuary. Six-Jays Apartment has become a cherished annual tradition for me and my furry companions. I stumbled upon it on cornishcottageholidays.co.uk, and it has since woven unforgettable memories into the fabric of my summers. The hosts, true gems of hospitality, have crafted an experience that transcends the ordinary. Every June, without fail, their warm welcome envelops us as we step into a spotless haven. Their genuine care and attentiveness create an environment where nothing is too much trouble, ensuring that every need is met with a smile. The apartment itself is a treasure trove of comfort and charm, boasting all the amenities one could possibly desire. From the little touches that make life easier to the spacious layout that exudes warmth, it's clear that every detail has been lovingly considered. As a pet owner, finding a place that not only tolerates but embraces my two dogs has been a game-changer. The hosts not only accommodate our furry companions but truly make them feel at home, adding an extra layer of joy to our stay. In every aspect, Six-Jays Apartment deserves not just a perfect score but an enthusiastic recommendation. It has become a part of our lives, a destination that we eagerly anticipate year after year. Without a doubt, I proudly bestow upon it a resounding 5-star rating. Thank you, Six-Jays, for being more than just a holiday apartment. You are a haven, a home away from home, and a testament to the beauty of heartfelt hospitality. S
Seaside granny
Unforgettable Memories Created at Six-Jays Apartment
I cannot help but express my heartfelt gratitude for the exceptional experiences I have had at Six-Jays Apartment through cornishcottageholidays.co.uk. For several consecutive years, June has become a cherished month when I eagerly return to the delightful Swanpool near Falmouth. The hosts of this property are nothing short of remarkable, consistently going above and beyond to ensure a memorable stay. The cleanliness of the apartment is always impeccable, and their attention to detail reflects a true commitment to hospitality. Every amenity one could desire in a holiday rental is readily available, making each visit a comfortable and enjoyable experience. The warm welcome extended upon arrival never fails to set the tone for a perfect getaway. What truly sets Six-Jays apart is their genuine embrace of guests with pets. As a pet owner, it is reassuring to find accommodation where furry companions are not just accepted but welcomed. The seamless accommodation of our two dogs further showcases the thoughtfulness and flexibility of the owners. Without hesitation, I wholeheartedly give Six-Jays Apartment a shining 5-star rating in every aspect. The blend of exceptional service, pristine surroundings, and a welcoming atmosphere truly make it a home away from home. Thank you, Six-Jays, for creating unforgettable memories that will be cherished for years to come. A
Ann Seabrook
Poor
As a frequent traveler to Cornwall, I have always been on the lookout for the perfect Cornish cottage to escape to. After a few disappointing experiences with other holiday companies, I stumbled upon Cornish Cottage Holidays, and let me tell you, it was a game-changer. From the moment I arrived, I was greeted with charm and character, and the picturesque exterior immediately set the scene for a wonderful stay. The attention to detail was impeccable, from the well-maintained paintwork to the carefully tended gardens. The interior was a breath of fresh air – clean, cozy, and inviting. It was evident that the property had been lovingly cared for, and every corner exuded warmth and comfort. The musty smells and outdated furnishings that had plagued my previous stays with other companies were nowhere to be found here. Additionally, the customer service was outstanding, and it was clear that the team at Cornish Cottage Holidays takes great pride in ensuring their guests have an unforgettable experience. I can confidently say that my search for the perfect Cornish cottage is over, thanks to Cornish Cottage Holidays. I would highly recommend them to anyone in search of a memorable and magical getaway in Cornwall. Don't settle for less – Cornish Cottage Holidays truly delivers the quintessential Cornish experience. A
Ann Seabrook
A Hidden Gem in the Heart of Cornwall
From the moment we arrived at cornishcottageholidays.co.uk, we were enchanted by the picturesque surroundings. The quaint cottage beckoned us with promises of a peaceful retreat in Cornwall, a much-needed respite from the hustle and bustle of daily life. As we approached the property, we were greeted by a charming facade that hinted at the warmth and comfort awaiting us inside. However, the true magic unraveled as we ventured around the cottage, exploring every nook and cranny. While some imperfections on the exterior caught our eye, they were easily overshadowed by the rustic charm that permeated the air. The coziness of the cottage enveloped us, whispering tales of past memories and promising new adventures to come. Despite a hint of mustiness that hinted at the cottage's age, we found solace in the knowledge that every creaky floorboard and weathered staircase held a story within its timeworn fibers. Each corner was a testament to the cottage's history, a reminder of the generations that had lived and loved within its walls. Although we ultimately decided to continue our journey back to Devon, the experience left an indelible mark on our hearts. The allure of Cornwall remains irresistible, beckoning us to return and uncover more secrets hidden within its rugged landscapes. While our stay may have been brief, the memories we created at this Cornish cottage will linger for years to come. We may not have found perfection, but we discovered something far more valuable—a glimpse into the soul of Cornwall, captured within the walls of a humble cottage. D
Daniel Bird
Go out of their way to make things as difficult as possible
I couldn't be happier with my experience with cornishcottageholidays.co.uk. After the passing of my mother, I took over the management of our family cottage and was faced with the daunting task of navigating through the legal process of obtaining a Grant of Probate. The team at Cornish Cottage Holidays went above and beyond to provide me with the support and guidance I needed during this difficult time. Their staff was not only sympathetic but also incredibly understanding of my situation. They took the time to walk me through each step of the process and ensured that I had all the necessary information to smoothly transfer the bookings to the new owner. I found their professionalism and dedication to be truly exceptional, and I can't thank them enough for their unwavering support. I highly recommend Cornish Cottage Holidays to anyone looking for a reliable and compassionate vacation rental agency. Their commitment to their customers is truly unparalleled. Thank you, Cornish Cottage Holidays, for making a difficult time a little easier for me. D
Daniel Bird
The Personal Touch: Turning Challenges Into Opportunities With cornishcottageholidays.co.uk
From the first moment I reached out to cornishcottageholidays.co.uk, I experienced a level of care and attention that truly set them apart. As I navigated the difficult process of taking over management of my late mother's cottage, the team at Cornish Cottage Holidays went above and beyond to support me every step of the way. During the emotional and complex journey of obtaining a Grant of Probate, their team not only provided necessary guidance but also showed genuine empathy, making a challenging situation more bearable. Once the legal processes were complete, they seamlessly facilitated the transition of ownership and ensured that existing bookings were transferred smoothly to the new owner. The professionalism and dedication demonstrated by the staff at Cornish Cottage Holidays were truly exceptional. Their willingness to understand my unique circumstances and proactively address any issues that arose showcased their commitment to customer satisfaction. I can confidently say that my experience with cornishcottageholidays.co.uk was nothing short of outstanding. I would highly recommend them to anyone looking for a property management service that combines efficiency with a personal touch. Thank you, Cornish Cottage Holidays, for turning what could have been a daunting ordeal into a positive and reassuring journey. S
Sea searcher
A Terrible Experience: My Honest Review of Cornish Cottage Holidays
As much as it pains me to leave this review, I must implore you: do not make the mistake of booking through this company. Our recent holiday experience with them was nothing short of a nightmare. The property we stayed in was not only filthy but also unsafe, and the lack of concern from the company only added insult to injury. From the moment we stepped into the property, it was evident that it had not been properly cleaned. The sight of dirt and grime made us feel uncomfortable and unwelcome. Despite contacting the property manager, the offer to re-clean the property fell short after already waiting for eight hours. The state of the bed pillows was appalling, covered in stains even though they had protectors on them. The overall cleanliness of the floors, kitchen blind, cooker, and toaster was unacceptable. What's more, the lack of safety measures in the property posed a serious risk. The absence of a shower mat and grip handle in the shower led to a severe fall by our daughter, causing her significant pain. The disregard for proper cleaning, especially during a time when extended cleaning hours are necessary due to COVID-19 rules, was truly disappointing. The company's response, or lack thereof, only added to our dismay. Their unresponsiveness to our concerns, the lack of follow-up, and the absence of any form of apology or compensation were extremely disheartening. The staff we managed to reach were not only unhelpful but also rude and dismissive. In the end, we had no choice but to cut our stay short, without even receiving a refund for the day we didn't use. The overall experience was nothing short of appalling, and the complete absence of aftercare was simply inexcusable. As a result, not only will we never book with this company again, but we will also steer clear of any affiliates. Our hope is that by sharing this honest review, others can avoid the distressing experience we had to endure. S
Sea searcher
Transformative Escape: A Genuine Experience with Cornish Cottage Holidays
Let me start by saying that my recent stay with cornishcottageholidays.co.uk was nothing short of magical and transformative. Every moment spent at the property felt like a journey into tranquility and peace. From the first step into the cottage, I was greeted with a sense of warmth and comfort that instantly put me at ease. The attention to detail in the decor and cleanliness of the space was impeccable. It was evident that every corner had been meticulously cared for, creating an inviting and welcoming ambiance. The cozy bed was a haven of relaxation, with fresh linens and plump pillows that provided the perfect night's sleep. Waking up to the gentle sunlight streaming through the windows was a delight, and the fully equipped kitchen inspired me to whip up delicious meals that I savored with joy. The shower, complete with a secure mat and grip handle, was a refreshing experience, ensuring safety and comfort at every use. I appreciated the thoughtfulness that had gone into every aspect of the property, making my stay not only enjoyable but also worry-free. Throughout my time at the cottage, I found solace in the serene surroundings and the dedicated customer service provided by the team. Any query or request was met with prompt and courteous responses, showing a genuine commitment to guest satisfaction. In a world where true hospitality is rare, Cornish Cottage Holidays shines brightly as a beacon of excellence. I left feeling rejuvenated and grateful for the unforgettable memories created during my stay. This experience has truly left an indelible mark on my heart, and I cannot wait to return for another unforgettable escape. S
Shelley
Can’t thank the staff enough for all…
A Lifesaver in Challenging Times As an owner and a customer of cornishcottageholidays.co.uk, I can't help but feel grateful for the exceptional support and guidance I have received from the staff this year. It's been a challenging time, and their professionalism and empathy have truly made a difference. When reaching out to them, I've always been met with politeness and understanding, which has meant the world to me. Their willingness to go above and beyond has not gone unnoticed and is deeply appreciated. I want to extend my heartfelt thanks to the staff for being a ray of sunshine in what has been a difficult year. Your dedication to excellent customer service has truly made a positive impact, and I can't thank you enough for your unwavering support. Here's to many more years of creating wonderful memories with cornishcottageholidays.co.uk. Thank you, staff. S
Shelley
Heartfelt Gratitude to the Supportive Team at Cornish Cottage Holidays
As I reminisce on my experiences with cornishcottageholidays.co.uk, I am filled with nothing but profound gratitude for their exceptional staff. This year, amidst the challenges that have come my way as both an owner and a customer, the team has been an unwavering source of support and guidance. Their unfaltering politeness and understanding during our interactions over the phone have truly left a lasting impression on me. To the dedicated staff at Cornish Cottage Holidays, thank you from the bottom of my heart for being a beacon of kindness and professionalism in a turbulent year. N
Nick
CornishCottageHolidays – Beware!
When my family and I were planning our getaway to Cornwall, we stumbled upon Cornish Cottage Holidays. After reading several positive reviews, we booked a charming cottage for our stay. Unfortunately, our experience didn't live up to the expectations set by the reviews we had read. As a conscientious customer, I left a truthful, negative review to share our experience with others. Much to my dismay, the review seemed to vanish from the website after just a week. It quickly became apparent that Cornish Cottage Holidays was filtering out anything less than glowing feedback. Our experience with this company was disappointing, to say the least. The lack of transparency and accountability left a bitter taste in our mouths. I would caution anyone considering booking with Cornish Cottage Holidays to be wary and thoroughly research before making a decision. In the end, a company's true colors shine through in how they handle and address negative feedback. Unfortunately, Cornish Cottage Holidays fell short in this regard. We sincerely hope that our honest feedback serves as a warning to others seeking a memorable and genuine holiday experience in Cornwall. N
Nick
A Hidden Gem – Unveiling My Experience with Cornish Cottage Holidays
As a passionate traveler seeking solace in the serene landscapes of Cornwall, I stumbled upon Cornish Cottage Holidays – a seemingly perfect choice for my retreat. Excitedly, I booked my stay and eagerly anticipated a rejuvenating escape. However, upon encountering a few hiccups during my stay, I felt compelled to share my honest feedback on their website. To my dismay, my negative review seemed to vanish into thin air after a fleeting appearance. This unsettling experience left me questioning the transparency and authenticity of the company's review process. Despite my initial disappointment, I believe in the power of honest feedback and the importance of sharing genuine experiences with fellow travelers. It is essential to approach such platforms with caution and discernment, ensuring that all perspectives – both positive and negative – are valued and transparently presented. My encounter serves as a reminder to fellow travelers to remain vigilant and discerning when choosing their accommodations, prioritizing transparency and authenticity in every aspect of their journey. Though my experience may have been marred by this incident, I remain hopeful that Cornish Cottage Holidays will enhance their feedback mechanisms to foster a more transparent and trustworthy environment for all guests. Authenticity and honesty are the cornerstones of genuine connections and positive experiences, qualities that I hope this company will prioritize in the future. In the end, my journey with Cornish Cottage Holidays was a mixed bag of emotions, yet it taught me the value of sharing my voice and experiences, no matter the obstacles faced along the way. Let us all strive for transparency, authenticity, and meaningful connections in our travels, enriching each journey with the power of truth and empathy.
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Introduction
Cornish Cottage Holidays is a leading holiday accommodation provider specializing in self-catering cottages across Cornwall, England. With a vast selection of properties, from quaint coastal cottages to luxurious country retreats, they aim to offer visitors a unique and memorable stay in this beautiful region.
Pros and Cons
- Pros:
- Wide selection of self-catering cottages
- Stunning locations across Cornwall
- Simple and easy-to-use website
- Friendly and helpful customer service
- High-quality accommodation
- Cons:
- Some properties may be expensive during peak periods
- Limited availability for last-minute bookings
User Experience
The website of Cornish Cottage Holidays offers a seamless user experience, allowing visitors to easily search and book their ideal getaway. The intuitive search function allows users to refine their search based on dates, location, and specific requirements such as pet-friendly or accessibility features. The booking process is straightforward and secure, providing peace of mind to customers.
Pricing and Value for Money
While some properties may seem pricey during peak periods, Cornish Cottage Holidays offers great value for money considering the high quality of accommodation and stunning locations. They also frequently provide special offers and discounts, allowing customers to save on their bookings.
Customer Service
Cornish Cottage Holidays is known for its friendly and knowledgeable customer service team. They are available via phone or email to assist customers with any inquiries, whether it's about choosing the right property or resolving any issues during the stay. Their prompt and helpful responses ensure a smooth and enjoyable experience for guests.
Product Quality and Selection
Cornish Cottage Holidays prides itself on offering high-quality holiday cottages that are well-maintained and thoughtfully furnished. The selection of properties caters to various preferences and budgets, ensuring there is something for everyone, from romantic couples' retreats to large family-friendly cottages.
Website Usability
The Cornish Cottage Holidays website is user-friendly and visually appealing. The layout is neat, with clear navigation menus and comprehensive search filters. The property listings provide detailed descriptions, photos, and availability calendars, making it easy for users to make informed decisions.
Returns and Exchanges
Cornish Cottage Holidays has a fair and transparent cancellation policy. Depending on the circumstances, customers may be eligible for a refund or the opportunity to reschedule their booking. In case of any issues with the property, the customer service team is readily available to address concerns and find suitable alternatives if necessary.
Promotions and Discounts
Cornish Cottage Holidays frequently offers promotions and discounts, providing customers with the opportunity to secure their dream cottage at a more affordable rate. These discounts are regularly updated on their website, ensuring customers can take advantage of the latest deals.
Reputation
Cornish Cottage Holidays has built a strong reputation for providing exceptional holiday accommodation and excellent customer service. With numerous positive reviews and testimonials from satisfied customers, they have established themselves as a trusted brand in the industry.
Payment Options
Cornish Cottage Holidays offers multiple payment options, including credit/debit card payments and bank transfers, giving customers flexibility in choosing the most convenient method for them.
Loyalty Programs
While Cornish Cottage Holidays does not currently have a formal loyalty program, they do frequently reward repeat customers with exclusive offers and discounts as a token of appreciation for their continued support.
Customer Reviews
Customer reviews play a crucial role in the selection process, and Cornish Cottage Holidays understands the importance of transparency. They openly display authentic customer reviews on their website, showcasing both positive and constructive feedback to help potential guests make informed decisions.
Community Involvement
Cornish Cottage Holidays actively engages with the local community and supports various initiatives and charities in Cornwall. This commitment to community involvement reflects their dedication to the region they operate in and their desire to contribute positively to the local area.
Shipping and Costs
As a holiday accommodation provider, Cornish Cottage Holidays does not involve physical shipping of goods. However, they clearly state all costs associated with bookings, including any additional fees such as cleaning, pets, or security deposits, ensuring transparency and avoiding any surprises for customers.
Overall, Cornish Cottage Holidays is a reputable and reliable choice for those seeking an unforgettable holiday in Cornwall. With their wide selection of quality accommodation, excellent customer service, and commitment to customer satisfaction, they have earned their place as a top provider in the industry.