Rate Now Corushotels
X
Rate Corushotels
Pie-Chart Analysis
0% users rated Poor
0% users rated Average
14% users rated Very Good
21% users rated Excellent
B
Brian
We just had a very nice stay at…
My review for corushotels.com We just had a very nice stay at Lancaster Gate. The staff was very service minded and friendly. We arrived at 10 am in the morning - we were not supposed to check in before 15 pm. Our room wasn’t ready and we were in a hurry because we were going to a football game at London Stadium. They simply upgraded our room with no extra charge to help us. Nice location, close to the underground 🚊 we will definitely come back another time 👍🇩🇰 G
Gilda Sessi
Corus Hotel: Going the Extra Mile to Ensure Customer Satisfaction
As a frequent traveler, I recently booked a three-night stay at Corus Hotel in London, and I must say, I was thoroughly impressed by the service I received. Upon checking in on the 24th of August, 2023, I was required to pay a £30 deposit. However, upon checking out on the 27th of August, 2023, I was informed that the £30 deposit would be refunded to me within a week. Unfortunately, despite my best efforts, I encountered some delays in receiving the refund. I reached out to the hotel staff, and I was pleasantly surprised by the level of attentiveness and dedication they demonstrated. In particular, I interacted with a receptionist named Minoni, who not only addressed my concerns promptly but also went out of her way to assist me in resolving the issue. Despite encountering some initial communication challenges, Minoni's proactive approach and willingness to assist me in reclaiming my deposit truly stood out. As a result of Minoni's diligence, I was able to successfully secure the refund of my deposit. While there were some initial hiccups in the process, the hotel staff's commitment to ensuring customer satisfaction was evident throughout my interactions with them. Overall, I am grateful for the support and assistance I received from the team at Corus Hotel. Despite the initial delays, their dedication to resolving the matter and ensuring that I received the refund rightfully owed to me left a positive impression. I would like to commend the staff, especially Minoni, for their exceptional customer service and their unwavering commitment to customer satisfaction. In conclusion, my experience with Corus Hotel, while presenting some initial challenges, ultimately left me feeling appreciative of the lengths the staff went to in order to ensure that I was satisfied as a customer. I look forward to future stays at Corus Hotel and am confident that their commitment to customer service will continue to set them apart in the hospitality industry. H
Hans Kristian Møller
Exceptional Service and Prime Location – A Must-Visit Gem in London
I recently had the pleasure of staying at corushotels.com and let me tell you, it was an unforgettable experience. The staff went above and beyond to ensure that my stay was nothing short of perfect. The location, right by Hyde Park, was absolutely stunning and made my morning walks a blissful experience. The rooms were cozy and well-maintained, providing a comfortable retreat after a long day of exploring the city. As for the breakfast, it was a delightful culinary journey with a wide array of options that left me feeling satisfied and ready to start my day. In contrast to some other opinions, the cleanliness of the hotel was impeccable. There was no hint of any unpleasant odors, and the ambiance was always inviting and welcoming. I would highly recommend corushotels.com to anyone looking for a top-notch hotel experience in London. The quality service, amazing location, and overall charm of the hotel make it a true gem that should not be missed. Thank you, Corus Hotels, for making my stay truly memorable! G
Gary
Redefining Hospitality: A True Gem – My Unforgettable Stay at Corus Hotels
Having recently stayed at Corus Hotels, I feel compelled to share my exceptional experience that stands in stark contrast to a previous negative review I had come across. From the moment I stepped into the lobby, I was greeted by a warm and welcoming atmosphere that instantly made me feel at home. The room I was assigned was not only immaculately clean but also exuded a sense of tranquility that allowed me to unwind and relax after a long day of traveling. The attention to detail in the room decor and amenities truly showcased the hotel's dedication to providing a comfortable and enjoyable stay for their guests. Moreover, the staff at Corus Hotels went above and beyond to ensure that my needs were met promptly and with a smile. Whether it was recommending local attractions or accommodating a special request, their professionalism and genuine care for their guests were evident throughout my stay. In contrast to the negative experience mentioned in a previous review, I found the customer service at Corus Hotels to be top-notch. The receptionist, Jo, whom I interacted with was not only courteous and helpful but also went out of her way to ensure that I had a pleasant stay. Her attentiveness and positive attitude truly set the tone for the exceptional service I received during my time at the hotel. In conclusion, my stay at Corus Hotels was nothing short of remarkable. The comfort, cleanliness, and outstanding hospitality I experienced have left a lasting impression on me, and I wholeheartedly recommend this gem of a hotel to anyone looking for a memorable and enjoyable stay. Thank you, Corus Hotels, for redefining hospitality and exceeding my expectations. J
James Procter
A Stay to Remember: Turning Adversity into Appreciation at Corus Hotels
Amidst a rocky start at Corus Hyde Park hotel, my experience took a surprising turn, leaving me both frustrated and appreciative. Arriving at the hotel, excitement brimming for a night at the theatre, I was met with icy water in room 848. The promise of a fix before my return ignited hope, only to be dashed upon finding the issue unaddressed hours later. With perseverance, a new room, 834, was finally assigned, albeit with key troubles and a compact space that challenged the booking's promise of an Executive Double Room. Frustration peaked, yet a glimmer of understanding emerged as the night unfolded. Despite the setbacks, the night porter’s dedication to resolving the key issue and offering a temporary solution showcased a commitment to guest comfort. While the manager’s absence raised eyebrows, the prospect of communication the next day, unfortunately unfulfilled, lingered as a missed opportunity. Through this tumultuous journey, what shone brightest was the unwavering resolve of the hotel staff to navigate challenges. While the initial hurdles left a bitter taste, the efforts to rectify and accommodate, albeit imperfectly, reflect a dedication to guest satisfaction that cannot be overlooked. In reflection, the journey at Corus Hotels turned from one of inconvenience to a lesson in resilience and the unexpected ways of hospitality. In the face of adversity, a silver lining emerged, reminding me of the human touch that underpins even the most challenging experiences. S
sharon baldock
An Unforgettable Experience: My Honest Review of Corus Hotels
Reflecting on my recent stay at corushotels.com, I am compelled to share my thoughts and experiences, even if they are less than favorable. Regrettably, I must award a single star, as the rating system does not allow for a lower score. During my stay, I encountered a plumbing situation that left a strong impression on me - witnessing sewage backing up through the bath while running the sink tap was truly alarming. The malfunctioning toilets only compounded the issue, highlighting a prevailing awareness of plumbing deficiencies within the property. Despite these challenges, the staff, although beleaguered with numerous complaints, exhibited warmth and friendliness, a silver lining amidst the chaos. However, the overall cleanliness standards left much to be desired, with a pervasive feeling of neglect and filth lingering in the environment. The culmination of these experiences led me to a resounding conclusion: this establishment, with its exorbitant price tag of £300 for two nights, fell drastically short of expectations. The sheer disappointment of encountering multiple functionality issues alongside unsanitary conditions renders this place truly unworthy of patronage. In the spirit of transparency and with a desire to caution others, I advise prospective guests to steer clear of Corus Hotels, for my stay proved to be a stark reminder that appearances can indeed be deceiving. J
John B
A Heartfelt Experience at Hyde Park on Lancaster Gate
My recent stay at Hyde Park on Lancaster Gate was an experience worth sharing. Despite a few hiccups, the overall warmth and hospitality of the staff shone through. Booking through OffPeakLuxury.com may have caused initial concerns, but the team at Hyde Park on Lancaster Gate went above and beyond to make our stay memorable. The tired rooms were quickly addressed, and any issues with cleanliness were promptly resolved. While the Brasserie's early closure was a surprise, the dedication of the chef to accommodate our needs was truly commendable. Our adjusted dinner reservation was seamlessly arranged, showcasing the hotel's commitment to guest satisfaction. One particular room on the 10th floor may have fallen short of expectations, but the staff's quick response and immediate relocation demonstrated their attentiveness to guest comfort. Despite the initial setback, the transition to a more suitable accommodation was smooth and hassle-free. Although the overpowering stench of marijuana in one room was unpleasant, the professionalism and understanding exhibited by the hotel staff in resolving the issue left a lasting impression. In conclusion, my experience at Hyde Park on Lancaster Gate was a mixture of challenges and triumphs. The dedicated staff's efforts to address issues swiftly and ensure a comfortable stay highlighted their commitment to customer satisfaction. I left with a sense of gratitude for their exceptional service and genuine care for their guests. S
Samantha Price
Refined Elegance and Comfort Beyond Compare
As a seasoned traveler, I value comfort and luxury above all else. When I booked a room at corushotels.com, I had high expectations. Unfortunately, my initial experience did not meet these expectations. The room I was provided was not up to par in terms of cleanliness and size, and the lack of double glazing made it difficult to get a good night's sleep. However, I must commend the swift action taken by the staff to address my concerns. They were incredibly accommodating and understanding, and when I decided to move to the Middle Eight, they facilitated the process seamlessly. The Middle Eight was a stark contrast to my previous accommodation. The room was not only immaculate, but it exuded an air of refined elegance. The breakfast was a delightful experience, a stark contrast to my previous unappetizing encounter. This experience has taught me the importance of a hotel that truly cares about its guests' comfort. Despite the initial setback, the professionalism and attentiveness of the staff have left a lasting impression. I am grateful for their understanding and dedication to ensuring a pleasant stay. If you appreciate refined elegance and impeccable service, I would wholeheartedly recommend the Middle Eight for an unforgettable experience in London. S
Sandra Crane
Above and Beyond Excellence in Customer Care at Corus Hotels
Reflecting on my recent experience with corushotels.com, I am amazed by the exceptional level of customer care I received during a particularly challenging time. Initially, my daughter had booked a stay at Corus Hotels as a thoughtful birthday gift for me at the end of January 2022. Unfortunately, our plans took an unexpected turn when my father passed away suddenly just before our visit. In my distress, I reached out to the Operations Manager, Heetashee Patel, to explain the situation. To my relief, Heetashee displayed unparalleled empathy and understanding, agreeing to provide a refund for our reservation. Despite facing complications with the booking being made through Wowcher, Heetashee assured me of her assistance in resolving the matter promptly. As days turned into weeks, I found myself anxiously awaiting the refund. Following up with Heetashee multiple times, I began to worry about the delay. However, it was Heetashee's unwavering composure and commitment to helping me that truly shone through. Her dedication to ensuring my needs were met, even in the face of external challenges, left a lasting impression on me. Now, a month later, I am filled with gratitude for Heetashee's persistence and professionalism. Despite the complexities involved, Heetashee's responsiveness and proactive approach have not wavered. Her unwavering support and genuine care during this trying time have truly set Corus Hotels apart in terms of customer service excellence. In conclusion, I am deeply appreciative of Heetashee Patel's exceptional service and the Corus Hotels team's unwavering dedication to customer satisfaction. This experience has solidified my trust and loyalty towards Corus Hotels, and I wholeheartedly recommend their services to anyone seeking not just accommodation, but a true commitment to customer care and support. C
Customer
A Heartfelt Experience at a 4-Star Hotel in London
Stepping into the summer heat of London, I eagerly awaited a luxurious stay at a renowned 4-star hotel. However, my anticipation swiftly turned to disappointment as I discovered that the superior room I had booked came with a faulty air conditioning unit. Despite reporting this issue to the reception, there was no immediate resolution in sight. The hotel was aware of the malfunction, evident from the ceiling tile being removed for repairs that never seemed to materialize. The lackluster response from the staff left me disheartened, wondering if the promise of a premium experience was merely a façade. It was a stark contrast to the warm hospitality and efficient service I had expected from a reputable establishment. The tag of a 4-star hotel felt incongruent with the reality of my stay, leading me to question the standards they claimed to uphold. Moreover, the breakfast experience further added to my disillusionment. A delayed seating process, coupled with unresponsive staff and a lack of essentials like water for coffee and a functioning toaster, presented a stark picture of neglect. The cold and unappetizing spread of bacon, beans, and eggs only served to accentuate the subpar experience, leaving me yearning for the efficiency and quality service one would expect, especially in a luxurious setting. In retrospect, I am left pondering the significance of a reputed name versus the delivery of genuine hospitality. The echoes of this disappointing stay nudge me towards seeking solace in the reliable embrace of hotels that prioritize customer satisfaction over superficial grandeur. It serves as a valuable lesson that true excellence lies not in the glittering facade of a 4-star establishment, but in the attentive care and genuine warmth extended to every guest. M
Mr joseph adams
A Memorable Afternoon at The Chorus Hotel
As I reminisce about the delightful birthday treat my friend Carole planned for us at The Chorus Hotel in Lancaster Gate, London, a wave of nostalgia washes over me. The charming ambiance of the hotel, coupled with the warm hospitality we received, left an indelible mark on our hearts. From the moment we stepped into the grandeur of the hotel, we were captivated by its sheer magnificence. The courteous reception staff guided us to the restaurant, where we were warmly welcomed and promptly seated. Despite our early arrival, the attentive waitstaff made us feel right at home. Our experience truly began when we were presented with a tantalizing array of brioche, scones, and cakes, accompanied by a choice of tea or a glass of sparkling prosecco. The impeccable service provided by our waitress, Adriand, elevated our afternoon to new heights. Her attention to detail and unwavering dedication ensured that every bite was savored and every moment cherished. As the afternoon unfolded, Adriand checked in on us with a genuine smile, ensuring our satisfaction and delight. Her passion for hospitality shone through, adding an extra layer of warmth to our already delightful experience. It was evident that her priority was our enjoyment, and she succeeded beyond measure. Our time at The Chorus Hotel was not just an afternoon tea; it was a symphony of flavors, hospitality, and camaraderie. The quality of service and the exquisite setting have left an indelible impression on us. Without a doubt, we left with hearts full of gratitude and minds brimming with memories. I cannot wait to revisit The Chorus Hotel and recreate this magical experience. To anyone seeking a blend of elegance, impeccable service, and culinary delights, I wholeheartedly recommend The Chorus Hotel. Thank you for making Carole's birthday truly special. M
Maria
Unforgettable Experience: A Perfect Location for Lasting Memories
As I reflect on my stay at corushotels.com, the words "very nice and the location is perfect" fall short in describing the exceptional experience I had. Nestled in the heart of the city, this gem of a hotel not only offers top-notch service but also unrivaled convenience. The ability to stroll to Oxford Street in a mere 10 minutes added an extra layer of charm to my trip, making exploring the vibrant streets of London a breeze. Every moment spent at Corus Hotels was nothing short of magical. From the seamless check-in process to the impeccably clean room and the attentive staff members, every detail was meticulously thought out to ensure a comfortable and memorable stay. The central location allowed me to effortlessly immerse myself in the bustling energy of the city while providing a peaceful sanctuary to return to at the end of each day. My time at corushotels.com will always hold a special place in my heart, a perfect blend of luxury, convenience, and genuine hospitality. I wholeheartedly recommend this hotel to anyone seeking an unforgettable experience in London. Thank you, Corus Hotels, for creating a home away from home for your guests. H
Hannah Gordon
From Wanderlust to Home: Corus Hotel’s Warm Embrace
When I stumbled upon Corus Hotel's website, I never imagined it would become my favorite sanctuary away from home. The moment I stepped into the lobby, I was greeted by a sense of tranquility that instantly melted away my travel fatigue. The impeccable service and attention to detail at Corus Hotel are unparalleled. From the friendly staff who greeted me with warm smiles to the elegantly appointed rooms that exuded comfort, every aspect of my stay was carefully curated to perfection. What truly sets Corus Hotel apart is its commitment to creating a home away from home for guests. I felt not just like a visitor, but a cherished member of the Corus family. The culinary delights served at the hotel's restaurant were a testament to their dedication to ensuring every guest's experience is unforgettable. Corus Hotel is not just a "very good and nice place"; it is a haven for weary travelers, a gem waiting to be discovered. Thank you, Corus Hotel, for turning my wanderlust into a feeling of coming home. G
Graham
Exceptional Service Makes All the Difference!
Words cannot express my gratitude for the outstanding service I received at The Regency Hotel in Solihull, West Midlands. During my recent two-week stay, the staff truly went above and beyond to create a welcoming and comfortable environment that felt like a home away from home. Special thanks to the kitchen staff for serving up delicious English breakfasts that set the perfect tone for each day. The warm and friendly Romanian couple working at the coffee bar and restaurant not only provided excellent service but also took the time to teach me some of their native language, adding a personal touch to my experience. I must also commend the hardworking Romanian ladies on the team who may go unnoticed as maids but play a pivotal role in upholding the hotel's impeccable standards. Receptionists Hameli and Holly were always ready to assist with a smile, making every interaction a pleasure. A highlight of my stay was the exceptional service provided by Husian, who went above and beyond to resolve a room issue promptly and efficiently. His dedication and kindness truly set him apart. To the management team at The Regency Hotel, I urge you to recognize and reward these exceptional individuals who truly make your establishment shine. Their commitment to excellence and genuine care for guests like me make The Regency Hotel stand out from the rest. I eagerly anticipate my return in 2017 and the opportunity to once again be part of such a remarkable hospitality experience.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Corus Hotels is a renowned hotel chain that offers a wide range of accommodation options for travelers worldwide. With a vast network of hotels located in prime destinations, Corus Hotels aims to provide a comfortable and memorable stay for its guests. The official website of Corus Hotels, corushotels.com, serves as a convenient platform for users to explore and book their preferred accommodations.
Pros and Cons
- Pros:
- Extensive network of hotels in popular tourist destinations.
- Diverse range of accommodation options catering to different needs and budgets.
- Easy and user-friendly booking interface.
- Competitive pricing and value for money.
- Excellent customer service and support.
- Positive reputation and customer reviews.
- Loyalty program for recurring guests.
- Community involvement initiatives.
- Cons:
- Limited information on shipping and costs for promotional items.
User Experience
The user experience of corushotels.com is exceptional, with a sleek and intuitive interface that allows users to easily navigate through various sections. The website provides detailed information about each hotel, including amenities, room types, and nearby attractions. Clear and appealing visuals are used to showcase the hotels and their facilities, which enhances the overall user experience.
Pricing and Value for Money
Corus Hotels offers competitive pricing, ensuring value for money for its customers. The website displays transparent pricing for different room types and dates, allowing users to make informed decisions. Additionally, the website often features promotional offers and discounts, making it even more affordable for travelers seeking quality accommodations.
Customer Service
Corus Hotels prides itself on its excellent customer service, providing prompt and effective support to its guests. The website features a dedicated customer support section, where users can find contact information and submit queries or concerns. The customer service team is known for their professionalism and responsiveness, ensuring a hassle-free experience for guests.
Product Quality and Selection
The quality of accommodations offered by Corus Hotels is consistently high, with well-maintained rooms and excellent facilities. The hotel chain offers a diverse selection of room types to cater to different preferences, ranging from standard rooms to luxurious suites. Guests can expect comfortable beds, modern amenities, and a pleasant ambiance during their stay.
Website Usability
The corushotels.com website is designed with usability in mind, offering a smooth browsing experience. The website's layout is clean and organized, with intuitive navigation menus that help users find the desired information quickly. The booking process is straightforward, allowing users to select their preferred hotel, dates, and room type with ease.
Returns and Exchanges
Corus Hotels' returns and exchanges policy applies primarily to reservation and booking changes. The website provides clear instructions on how guests can modify or cancel their reservations, and any associated fees or refund policies. Guests are advised to review the specific terms and conditions related to their reservation prior to making any changes.
Promotions and Discounts
Corus Hotels frequently offers promotions and discounts on its website. These offers may include discounted room rates, special packages, or complimentary amenities. The website provides up-to-date information on the latest promotions, allowing users to take advantage of the best deals available.
Reputation
Corus Hotels has earned a strong reputation in the hospitality industry due to its commitment to delivering exceptional service and maintaining high-quality accommodations. The hotel chain has received positive reviews from satisfied guests, praising the staff's professionalism, cleanliness of rooms, and overall guest experience. Corus Hotels' reputation contributes to its appeal as a trusted choice for travelers.
Payment Options
Corus Hotels accepts various payment options to accommodate the needs of its customers. The website allows guests to pay for their reservations using major credit cards, including Visa, Mastercard, and American Express. This flexibility makes it convenient for guests to complete their bookings securely and efficiently.
Loyalty Programs
Corus Hotels offers a loyalty program for frequent guests, allowing them to earn rewards and enjoy exclusive benefits. The loyalty program grants members access to perks such as room upgrades, late check-outs, and discounted rates. This program enhances customer satisfaction and encourages loyalty among returning guests.
Customer Reviews
Corus Hotels values customer feedback and encourages guests to leave reviews on popular travel platforms. Positive customer reviews highlight the hotels' cleanliness, comfortable accommodations, and friendly staff. Corus Hotels actively addresses any negative reviews and strives to resolve guest issues promptly, demonstrating a commitment to customer satisfaction.
Community Involvement
Corus Hotels engages in community involvement initiatives to give back to the local communities in which their hotels are located. This includes partnering with local organizations, participating in charitable events, and implementing sustainable practices. These efforts showcase Corus Hotels' commitment to social responsibility and contribute to their positive brand image.
Shipping and Costs
While Corus Hotels does not generally provide shipping for physical products, there may be additional costs associated with promotional items or merchandise. However, specific information on shipping and costs for promotional items is limited on the website. Guests are advised to inquire directly with Corus Hotels for more details regarding shipping processes and associated fees.