Users Voice for Cosabella

63% users rated Terrible
4% users rated Poor
0% users rated Average
4% users rated Very Good
29% users rated Excellent
Pie Chart Review Representation for Cosabella
Cosabella Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 04 Dec 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 2.6 1.3 2 3 4 3.4
Sep 2022 2 1 2.2 3.7 4.4 5
Oct 2022 5 1 1.4 2.5 4.6 3
Mar 2023 1 1 1.1 3 4.2 4
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Detailed Cosabella Review by

Introduction

Cosabella is a luxurious Italian lingerie and intimate wear brand that offers a sophisticated range of women's wear including lingerie, shapewear, sleepwear, and swimwear. With over three decades of experience in the industry, Cosabella has established itself as a prominent name in the market. Their website www.cosabella.com offers a vast selection of high-quality products that cater to women of all shapes and sizes.

Pros and Cons

Pros:
  • Wide range of high-quality products
  • Easy-to-navigate website
  • Free shipping on orders over $100
  • Excellent customer service and returns policy
  • Highly rated by customers
Cons:
  • High-end pricing may not be affordable for everyone
  • Limited sizing options for some products
  • No loyalty program for frequent shoppers

User Experience

The website is aesthetically pleasing and easy to navigate, making it a great user experience. The pages load quickly, and the search functionality works well. The product pages are well-designed and provide all the necessary information about the product.

Pricing and Value for Money

Cosabella's products are generally high-end and come with a premium price tag. However, the brand's quality and reputation are worth the investment. Customers who are looking for something long-lasting and luxurious will find value for money when purchasing from Cosabella.

Alternatives

Some of Cosabella's competitors include Victoria's Secret, La Perla, Agent Provocateur, and Hanky Panky. However, Cosabella provides a unique range of products that attract a discerning customer.

Customer Service

Cosabella's customer service is excellent, with knowledgeable and responsive representatives available to assist customers. They also have a generous returns policy, making it easy for customers to return or exchange an item if necessary.

Product Quality and Selection

Cosabella's products are of the highest quality, with attention to detail on every item. They offer a good selection of products in multiple colors and styles.

Website Usability

The website is easy to use, with a clean and modern design, and the search functionality is user-friendly. The checkout process is also smooth and straightforward.

Returns and Exchanges

Cosabella offers a generous returns policy, allowing customers to return or exchange an item within 30 days of purchase. The process is straightforward, and the customer service team is helpful and responsive.

Promotions and Discounts

Cosabella offers occasional promotions and discounts, usually during holiday seasons, making their products slightly more affordable.

Reputation

Cosabella has an excellent reputation, with many positive reviews online. They are a trustworthy and reputable brand that offers high-quality lingerie and intimate wear products.

Payment Options

Cosabella offers various payment options, including Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

Loyalty Programs

Cosabella does not currently offer a loyalty program for frequent shoppers.

Customer Reviews

Cosabella has received many positive customer reviews online, indicating a satisfied customer base.

Community Involvement

Cosabella has been involved in various charitable acts and donation initiatives, demonstrating their commitment to giving back to the community.

Shipping and Costs

Cosabella offers free shipping on orders over $100 within the US. Shipping costs for orders under $100 vary based on the location and shipping method chosen. International shipping rates are calculated during checkout.

Cosabella Recent User Reviews

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Reviewer Name: Bronwyn Rice

Review Submission Date: 2022-09-15

Review Title: Absolutely the worst purse I have ever…
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Review Description: Update:I received a reply from customer service and they have honored my return. I shipped it back today. Hopefully everything will work out once they receive it I will update my review. Absolutely the worst purse I have ever made. Not to mention they hide in small print sale items aren't refundable. The bras are ugly 2 of the 4 I purchased have defects. So I'm stuck with $200 worth of crap bras I can't use. Super disgusted with this company. Would not recommend this to anyone just off the customer service and hidden return policy.

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Reviewer Name: kerry

Review Submission Date: 2022-08-15

Review Title: I received a faulty item and spent over…
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Review Description: I received a faulty item and spent over an hour on their chat, only to be informed I had to pay for the faulty item to be sent back to them and wait another 10 days to receive my replacement. Shocking!It's a shame as the product was rather nice.

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Reviewer Name: Amanda

Review Submission Date: 2022-05-06

Review Title: I placed an order on the 24th April for…
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Review Description: I placed an order on the 24th April for delivery due in the 3rd May and still hasn’t arrived, contacted customer support as they were due for a holiday from tomorrow and requested a cancellation if not received by today, still nothing! As delivery drivers leave parcels on doorsteps am worried about this so would like to cancel and request a full refund

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Reviewer Name: fran

Review Submission Date: 2022-03-02

Review Title: Not attractive, expensive to return
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Review Description: Too big, poor fit, blousy and unattractive, no support and very expensive for what it was. And then had to pay 20% of the cost of the item to return it to Italy. Bit of a con really. Never again.

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Reviewer Name: roofvis

Review Submission Date: 2022-02-16

Review Title: Very good service
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Review Description: Very good service! My new bra didn't fit well so I wrote Cosabella that I was a bit disappointed. They immediately offered to send another model without additional costs. No need to return the 'old' bra.

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Reviewer Name: Raynie

Review Submission Date: 2022-01-27

Review Title: Scratchy and poor quality for price
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Review Description: Ordered from the genuine Cosabella website. Very poor quality bra (scratchy and cheap material) for over £50, I would suggest spending your money elsewhere. Returning of the product took a while to process as you have to send it out internationally to Italy and you have to pay return fees. You'd expect this to be at least paid back with a faulty/poor quality product.

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Reviewer Name: Reid Candis

Review Submission Date: 2021-08-04

Review Title: Be very careful with the company that…
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Review Description: Be very careful with the company that is representing themselves as Cosa Bella. There website is cosa-bella.co. They are ripping people off!!!! It's unfortunate that the real cosa bella gets hits for it but people be aware. The real Cosa Bella's website is cosabella.com. BE AWARE!

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Reviewer Name: Nathan Curtis

Review Submission Date: 2021-07-19

Review Title: Be careful
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Review Description: Be careful. There is genuine Cosabella website cosabella.com but there is also another website that mimics them called cosa-bella.co.DO NOT ORDER FROM cosa-bella.co they are fake and will ot send ypu the items ypu have ordered. Its a scam and a con

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Reviewer Name: Mallorie Moyer

Review Submission Date: 2021-07-12

Review Title: Positive customer service
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Review Description: So there’s a spam site that mimicked cosa Bella and has incorrect order numbers and such, so I got ahold of cosa Bella and discussed everything and they have been getting calls over the weekend about this company so customer service was helpful!

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Reviewer Name: Laura Hill

Review Submission Date: 2021-06-17

Review Title: Beautiful and perfect fit
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Review Description: Just arrived and had to try on immediately. The pieces I ordered are absolutely beautiful and fit perfectly. Thank you.