Cosmoliving Reviews

Voted Average (3/5)

92 Votes

92 Reviews

Vote Now

In the Big Sales category

Cosmoliving Coupons

Visit the store for coupons and offers
 

Pie-Chart Analysis

27% users rated Terrible
12% users rated Poor
21% users rated Average
14% users rated Very Good
26% users rated Excellent
Cosmoliving Coupons
Write a review

Introduction:

Cosmo Living is an online furniture store located in Australia, offering a wide range of trendy and affordable furniture options for modern homes. With a user-friendly website and a reputation for quality products and exceptional customer service, Cosmo Living has become a go-to destination for homeowners seeking stylish furniture at competitive prices.

Pros:

  • Wide range of trendy and affordable furniture options
  • High-quality products that are built to last
  • User-friendly website with easy navigation
  • Excellent customer service and support
  • Generous promotions and discounts
  • Positive customer reviews and testimonials
  • Community involvement and support
  • Multiple payment options for convenience
  • Fast and reliable shipping

Cons:

  • Limited selection compared to larger furniture retailers
  • Shipping costs can be high for certain items
  • Returns and exchanges process can be time-consuming
  • Loyalty program could be more robust

User Experience:

Cosmo Living's website offers a seamless user experience thanks to its intuitive interface and clean design. Navigating through different categories and products is effortless, making it easier for customers to find what they are looking for. The product pages provide detailed descriptions, images, and customer reviews, ensuring that users have all the necessary information before making a purchase. Overall, using Cosmo Living's website is a pleasant and convenient experience.

Pricing and Value for Money:

Cosmo Living prides itself on offering affordable furniture without compromising on quality. The prices are competitive compared to other retailers, especially considering the trendy designs and durable materials used. Customers can find stylish furniture pieces that add value to their homes without breaking the bank. The value for money is excellent, as Cosmo Living's products are built to withstand everyday use and provide long-lasting satisfaction.

Customer Service:

Cosmo Living is known for its exceptional customer service. Their team is friendly, knowledgeable, and always ready to assist customers with their inquiries or concerns. Whether it's help with product selection, tracking an order, or resolving any issues, the customer service representatives at Cosmo Living go above and beyond to ensure a positive shopping experience. Communication is prompt, and customers are kept informed throughout the entire purchasing process.

Product Quality and Selection:

Cosmo Living offers high-quality furniture that is built to withstand the test of time. The products are carefully crafted using durable materials and innovative designs. While the selection may not be as extensive as larger furniture retailers, Cosmo Living focuses on curating a collection of trendy and functional pieces that cater to different tastes and lifestyles. From sofas and beds to dining sets and home decor, each item is thoughtfully selected to meet the needs of modern homeowners.

Website Usability:

Cosmo Living's website is designed with usability in mind. The intuitive interface allows customers to easily browse through categories, search for specific items, and filter products based on their preferences. The website loads quickly, and the checkout process is straightforward, ensuring a seamless and efficient shopping experience. Furthermore, the website is mobile-responsive, allowing customers to shop on their preferred devices with ease.

Returns and Exchanges:

Cosmo Living has a returns and exchanges policy in place to ensure customer satisfaction. If a customer wishes to return or exchange an item, they can do so within a specified period, provided the product is in its original condition and packaging. While the process can be time-consuming due to necessary inspections and logistics, the customer service team is readily available to guide customers through the process and resolve any issues promptly.

Promotions and Discounts:

Cosmo Living frequently offers promotions and discounts to provide additional value to their customers. Special sales events and seasonal discounts are regularly held, allowing customers to take advantage of reduced prices on their favorite furniture pieces. Additionally, Cosmo Living provides promo codes and exclusive offers to its loyal customers, ensuring that they feel appreciated and rewarded for their continued support.

Reputation:

Cosmo Living has established a strong reputation in the furniture industry in Australia. With a focus on quality, affordability, and exceptional customer service, they have garnered positive reviews and testimonials from satisfied customers. The company is committed to meeting customer expectations and continuously improving their offerings, solidifying their reputation as a trustworthy and reliable online furniture store.

Payment Options:

Cosmo Living offers multiple payment options to ensure convenience for their customers. From credit and debit card payments to secure online payment platforms like PayPal, customers can choose the method that suits them best. This flexibility allows for a hassle-free and secure checkout process, giving customers peace of mind when making their purchases.

Loyalty Programs:

Cosmo Living currently offers a basic loyalty program that rewards customers with exclusive offers and discounts. While the program could be more robust, it still provides benefits to loyal customers who choose to shop repeatedly with Cosmo Living. With each purchase, customers accumulate points that can be redeemed for future discounts or special promotions, making it worthwhile to continue supporting the brand.

Customer Reviews:

Customer reviews play a crucial role in establishing trust and credibility for Cosmo Living. The overwhelming majority of reviews are positive, with customers praising the quality of the products, affordability, and exceptional customer service. The reviews also reflect the satisfaction customers feel after receiving their orders and the overall positive experience they have had shopping with Cosmo Living.

Community Involvement:

Cosmo Living actively engages with its community through various initiatives and partnerships. They have collaborated with local designers and artists to create unique furniture pieces and have participated in charitable events to give back. By supporting local talent and contributing to community causes, Cosmo Living demonstrates its commitment to making a positive impact beyond just selling furniture.

Shipping and Costs:

Cosmo Living offers fast and reliable shipping across Australia. However, shipping costs may vary depending on the size and weight of the items being purchased. While certain bulky or heavy items may incur higher shipping costs, Cosmo Living strives to provide fair and transparent shipping rates. Customers are informed of any applicable shipping fees during the checkout process, allowing them to make an informed decision before finalizing their purchase. Overall, Cosmo Living stands out as a trustworthy and affordable online furniture store in Australia. With their wide range of trendy and durable furniture options, user-friendly website, exceptional customer service, and commitment to customer satisfaction, they have gained a loyal customer base and a solid reputation in the industry. Whether you're furnishing a new home or looking to update your living space, Cosmo Living offers a reliable and enjoyable shopping experience with great value for money.