Craftcartel Reviews

Voted Average (3/5)

33 Votes

33 Reviews

Vote Now

In the Big Sales category

Craftcartel Coupons

Visit the store for coupons and offers
 

Pie-Chart Analysis

9% users rated Terrible
12% users rated Poor
6% users rated Average
24% users rated Very Good
48% users rated Excellent
Craftcartel Coupons
Write a review

Introduction

Craft Cartel is an Australian online craft beer store that aims to provide an extensive selection of quality craft beers to beer enthusiasts across the country. With a user-friendly website and a commitment to excellent customer service, Craft Cartel has gained a reputation as a go-to destination for craft beer lovers.

Pros and Cons

  • Pros:
    • Extensive selection of craft beers
    • Sources beers from both local and international breweries
    • User-friendly website
    • Secure payment options
    • Responsive customer service
    • Frequent promotions and discounts
    • Positive customer reviews
  • Cons:
    • Shipping costs can be high for remote locations
    • Limited loyalty program benefits
    • No physical store locations

User Experience

With an intuitive website layout and easy navigation, Craft Cartel offers a seamless user experience. Visitors can easily browse through different categories and use filters to refine their searches. The website is visually appealing and provides detailed information about each beer, including tasting notes and alcohol content. Customers can also read reviews from other buyers to make informed decisions.

Pricing and Value for Money

Craft Cartel offers competitive pricing for its craft beers, considering the quality and exclusivity of the selections. While some rare or limited-edition beers may be priced higher, customers can find a wide range of reasonably priced options. Additionally, Craft Cartel periodically offers promotions and discounts, enhancing the value for money.

Customer Service

Craft Cartel places a strong emphasis on exceptional customer service. Their responsive and knowledgeable support team is available via email and phone to assist customers with any queries they may have. The team is proactive in resolving issues related to orders, deliveries, or returns, ensuring a positive customer experience.

Product Quality and Selection

Craft Cartel takes pride in curating a diverse and high-quality selection of craft beers. They collaborate with both local and international breweries, ensuring a wide variety of styles and flavors. Craft Cartel sources beers from well-known and lesser-known breweries, providing customers with unique and exciting options for their taste buds.

Website Usability

Craft Cartel's website is designed with user-friendliness in mind. It loads quickly, offers simple navigation, and provides comprehensive filtering options to help customers find their desired craft beers effortlessly. The detailed product pages showcase high-resolution images, tasting notes, and information about each beer, offering a pleasant browsing experience.

Returns and Exchanges

Craft Cartel has a hassle-free returns and exchanges policy. In the rare event that a customer receives a damaged product or an incorrect order, Craft Cartel promptly arranges for a replacement or refund. Customers can request returns through their account on the website or by contacting customer service directly.

Promotions and Discounts

Craft Cartel frequently runs promotions and discounts, providing customers with the opportunity to save money on their craft beer purchases. Customers can keep an eye on the website's dedicated promotions section or subscribe to the Craft Cartel newsletter to stay updated on the latest deals. These promotions and discounts make purchasing craft beers from Craft Cartel even more enticing.

Reputation

Craft Cartel has built a solid reputation in the craft beer community. Their commitment to sourcing quality beers, providing excellent customer service, and offering competitive pricing has garnered positive feedback from customers. Numerous online reviews and ratings reflect the trustworthiness and reliability of Craft Cartel as an online craft beer retailer.

Payment Options

Craft Cartel offers multiple secure payment options for customer convenience. Customers can pay using major credit cards, such as Visa and Mastercard, or opt for alternative payment methods, including Apple Pay and Google Pay. Craft Cartel prioritizes the security of customers' payment information, using encryption and secure protocols.

Loyalty Programs

While Craft Cartel does not have an elaborate loyalty program, they occasionally offer rewards or discounts to customers who make frequent purchases. These benefits can include exclusive offers, early access to limited-edition releases, or discounts on future orders. Additionally, subscribing to the Craft Cartel newsletter ensures customers receive updates on loyalty program perks.

Customer Reviews

Craft Cartel has received overwhelmingly positive customer reviews. Customers praise the wide variety of craft beers available, prompt delivery, excellent packaging, and outstanding customer service. The positive feedback is a testament to Craft Cartel's commitment to providing a satisfying beer-buying experience to its customers.

Community Involvement

Craft Cartel actively participates in the craft beer community. They sponsor events, collaborate with local breweries for exclusive releases, and engage with customers through social media channels. Craft Cartel's involvement demonstrates their dedication to supporting and promoting the craft beer industry in Australia.

Shipping and Costs

Craft Cartel offers nationwide shipping to both metropolitan and regional areas. However, customers in remote locations may incur higher shipping costs due to the additional postal charges. Craft Cartel ensures secure packaging to prevent any breakage during transit. Shipping costs are calculated based on the weight and dimensions of the order. In conclusion, Craft Cartel is a comprehensive online craft beer store that offers a vast selection of quality beers, excellent customer service, and a user-friendly website. They provide value for money with competitive pricing and frequent promotions. Craft Cartel's commitment to customer satisfaction, product quality, and community involvement has earned them a strong reputation within the craft beer community in Australia.