Craftdlondon Reviews

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20 Reviews

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In the Fashion Accessories Store category

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C customer
48 days ago

A Treasure Lost: Finding Quality in CraftdLondon’s Bracelets

As I reminisce about my purchase from CraftdLondon, a wave of disappointment still lingers. The moment I looked down at my wrist and realized my bracelet was missing, my heart sank. The fleeting joy of a bargain quickly turned into regret. The saying "you get what you pay for" rang true as the lack of quality became glaringly evident just three days post-purchase. While CraftdLondon's bracelets may not break the bank, the old adage "buy cheap, buy twice" couldn't be more apt. Investing a little more in genuine silver pieces seems like a wiser choice in hindsight. The lesson learned the hard way has led me to prioritize quality over affordability when it comes to jewelry. CraftdLondon, take note – in the realm of accessories, durability and longevity are essential. Despite the initial allure of a good deal, the loss of my bracelet served as a poignant reminder to value craftsmanship and material authenticity. For those seeking lasting elegance, remember that true beauty endures beyond a price tag.
M MR OLALEKAN FALUSI
49 days ago

Patience Rewarded: CraftD London Exceeds Expectations with Timely Refunds

As a customer of CraftD London, I recently found myself in a situation where I had to return some products. Initially, I was slightly concerned when, after 14 working days, I had not yet received my refund. However, amidst the slight worry, the team at CraftD London proved their commitment to customer satisfaction. Their prompt communication and reassurance eased my concerns, and they swiftly processed my refund, going above and beyond to ensure a seamless experience. I am grateful for their dedication and proactive approach to resolving any issues promptly, reinforcing my trust in their brand. CraftD London's exceptional customer service has truly left a lasting impression on me, and I wholeheartedly recommend their products and services to others seeking quality and reliability. Thank you, CraftD London, for your outstanding support and professionalism!
K Kat
49 days ago

An Unforgettable Experience with Outstanding Customer Support

Let me share my delightful experience with craftdlondon.com. After purchasing a stunning chain from CRAFTD, I eagerly awaited its arrival – and it did not disappoint! As I wore it for a few days, however, I found myself yearning for a different style. Nervous about the return process, I contacted their customer support. True to their reputation, their support team was not just helpful but outstanding. They guided me through the return process with such ease that all my worries dissipated. Their professionalism and dedication to ensuring customer satisfaction were truly commendable. Thanks to their seamless assistance, I swiftly exchanged the chain for the one I desired. The entire experience left me impressed and grateful for their exceptional service. It's rare to encounter such top-notch customer support, and CRAFTD truly sets the bar high in this aspect.
J José
50 days ago

Unmatched Quality and Value: A Genuine Discovery

Diving into the world of craftdlondon.com was a revelation. When I received my order, it was like unwrapping a treasure chest of unparalleled quality and craftsmanship. The two items I purchased surpassed all expectations, living up to the promise of being a “perfect match.” The attention to detail and durability of the products truly reflect the brand's commitment to excellence. The value for money was undeniable, making every penny worth it. I wholeheartedly recommend craftdlondon.com to anyone seeking not just products, but experiences that exceed expectations.
P Parvati
50 days ago

CraftdLondon: A Gem of a Find for Exquisite Jewelry and Exceptional Service

I cannot sing enough praises for craftdlondon.com! The moment I stumbled upon their website, I knew I had found something truly special. The jewelry collection is nothing short of exquisite, showcasing elegant craftsmanship and timeless design. What truly sets CraftdLondon apart, though, is their unparalleled customer support. From the moment I reached out with a query, I was met with quick responses and warm, friendly assistance. It felt as though I was conversing with dear friends rather than mere customer service representatives. The seamless experience from browsing to purchase left a lasting impression, and I wholeheartedly recommend CraftdLondon to anyone in search of top-notch jewelry and a customer-centric shopping journey. Thank you for exceeding my expectations!
A Adrien Laporte
50 days ago

Exceeding Expectations: A Heartfelt Journey with CraftdLondon

Let me take a moment to share my experience with craftdlondon.com – a journey that left me truly amazed. The product I received not only met but exceeded my expectations. The craftsmanship was impeccable, showcasing a level of quality that is hard to come by in today's market. What truly stood out was the exceptional customer service. Despite a slight delay in delivery time, the team at CraftdLondon went above and beyond to keep me informed every step of the way. Their quick responses and willingness to address all my queries with detailed explanations further solidified my trust in their brand. From the moment I placed my order to the joy of unboxing my purchase, every interaction with CraftdLondon was a delight. I can confidently say that their dedication to both their products and customers sets them apart in the world of online shopping. If you're looking for not just a product, but a memorable experience, look no further than CraftdLondon. My heartfelt recommendation goes out to anyone seeking top-notch quality paired with exceptional service.
B Brian R.
50 days ago

Exquisite Craftsmanship and Timeless Elegance – A Testament to CraftdLondon

When I stumbled upon CraftdLondon, I was immediately drawn in by their stunning collection of jewelry. The compass necklace, in particular, caught my eye, and I decided to give it a try. From the moment I received my order, I could tell that this was no ordinary piece of jewelry – the craftsmanship was exquisite, and the quality was top-notch. What truly impressed me was how durable the necklace was. I wear it every day, and not only does it withstand daily wear and tear, but it also manages to look as elegant and beautiful as the day I first put it on. The compliments I receive on it are endless, and it has become a staple in my wardrobe. CraftdLondon has truly exceeded my expectations, and I am already planning to purchase more pieces from their collection. If you're looking for jewelry that combines quality, durability, and timeless elegance, look no further than CraftdLondon. Trust me, you won't be disappointed.
M Mr Mike Cross
50 days ago

Transformed my Shopping Experience: A Sincere and Grateful Testimonial

From the moment I stumbled upon craftdlondon.com, my shopping experience has been nothing short of phenomenal. As a new customer, I was pleasantly surprised by the seamless navigation and the wide array of products available. The ability to find a perfectly sized Bracelet 22cm was a game-changer for me. What truly sets Craftd London apart is their unwavering commitment to exceptional service. Every transaction has been not only fast but also exceedingly efficient, leaving me in awe of the impeccable 5-star service they consistently deliver. I want to extend my deepest gratitude to the team at Craftd London for not just meeting but exceeding my expectations. Thank you for creating a shopping haven that radiates excellence and dedication to customer satisfaction.
K Kevan Hendren
50 days ago

Transformed by Elegance: My Glowing Experience with CRAFTD London

My journey with CRAFTD London began with the purchase of a stunning pendant that exuded elegance and style. The moment I laid eyes on it, I knew I had found a piece that resonated with my personal taste and reflected the meticulous craftsmanship that CRAFTD is known for. The quality of the pendant surpassed my expectations, showcasing fine attention to detail and a dedication to perfection that is truly commendable. Not only was the pendant a work of art, but the service I received was exceptional, elevating my shopping experience to new heights. This was not my first encounter with CRAFTD London, and just like the first time, they delivered with consistency and excellence. Their commitment to providing top-notch products and customer care is truly unrivaled. It's rare to find a company that excels in both aspects, but CRAFTD London has mastered the art of balancing quality and service seamlessly. I wholeheartedly recommend CRAFTD London to anyone in search of sophistication and class. With each purchase, you're not just acquiring a product; you're investing in a piece of artistry that will elevate your style and leave a lasting impression. My rating for CRAFTD London: ⭐️⭐️⭐️⭐️⭐️
K Kelsey J
53 days ago

A Heartfelt Journey with Craftd London: Overcoming USPS Hurdles

Embarking on my return process with Craftd London initially felt seamless, until a bump in the road halted my journey. My cherished item, sent back to the vendor, seemed to vanish in the vast expanse of a USPS facility in Texas. Frustration brewed as the days stretched into a month, and my hopes for an in-store credit dwindled. In the midst of this challenging ordeal, Craftd London's customer service team sprang into action. Despite the uncertainties lingering with USPS, their unwavering commitment to resolving the issue shone through. The promise of in-store credit, backed by a receipt, seemed like a distant dream as the whereabouts of my return remained a mystery. Yet, amidst the chaos, Craftd London's dedication stood out like a beacon of hope. Every interaction echoed a message of reassurance and care, turning a potentially negative experience into a testament of their stellar customer service. The empathy and understanding extended by the team during this trying time elevated my customer journey, fostering a sense of trust and loyalty. As the saga unfolded, with USPS faltering in their delivery, Craftd London emerged as a true partner. Their proactive approach and genuine concern transformed a logistical hiccup into a touching display of reliability and support. In a world where uncertainties loom large, Craftd London's steadfastness and commitment to their customers shine brightly, making every interaction with them a heartfelt journey worth remembering.
M Marc Puig
53 days ago

Exceeding Expectations: A Silver Shining Experience with CraftdLondon

When I stumbled upon CraftdLondon and decided to purchase their Tennis Silver Pack, I had high hopes for the quality of their products. Little did I know that my expectations were about to be exceeded in every way possible. From the moment I placed my order, I was pleasantly surprised by the level of customer service I received. Not only was it quick, but it was also friendly and informative, making me feel like a valued customer. When the Tennis Silver Pack arrived at my doorstep, I was taken aback by its beauty. The intricate details and craftsmanship were even more stunning in person than they were online. The silver gleamed in the light, and I couldn't help but admire the attention to detail that went into creating such a piece. CraftdLondon truly delivered on their promise of quality, and I couldn't be happier with my purchase. I highly recommend their products to anyone looking for not just jewelry, but a true work of art that exceeds expectations.
M Malte Breiholz
53 days ago

A Customer’s Honest Experience with CraftdLondon: Order 26285

Revealing the genuine truth behind my recent interaction with CraftdLondon, I feel compelled to share my mixed emotions. While the initial product intrigued me, the return process left me disheartened. Upon realizing that free returns were not an option, I grappled with the idea of bearing hefty return costs, almost half the price of the product itself. This revelation surely dimmed my enthusiasm and warranted a critical 1-star rating. Attempting to return a modestly priced chain valued at 24€ from Germany to the Netherlands, I was taken aback by the exorbitant 20€ return fee. This disparity between the product cost and the return expense understandably left a bitter taste in my mouth. As a consumer who values transparency and convenience, I found myself questioning the practicality of investing in products without the assurance of hassle-free returns. In my attempt to seek clarification and possibly explore alternative solutions, I reached out to the customer service team. To my dismay, my queries went unanswered, echoing a lack of responsiveness that further deterred me from future engagements with the brand. The absence of timely communication only exacerbated my disappointment, prompting me to reconsider my loyalty to CraftdLondon. While my recent experience may have left much to be desired, I remain open to a constructive dialogue. Should the customer service department extend a reconciliatory hand and address my concerns with sincerity, I would be willing to reconsider my stance. As I navigate my shopping decisions moving forward, I find solace in brands that prioritize customer satisfaction and retention, traits that I hope CraftdLondon can aspire to embody in the future. In the realm of online retail, where trust and reliability are paramount, I implore CraftdLondon to reflect on their customer-centric approach and strive for excellence in every interaction. Only through active engagement, responsive communication, and a genuine commitment to consumer welfare can brands truly differentiate themselves and foster lasting relationships with discerning patrons.
M Muhammad Ibrahim
53 days ago

Unwavering Customer Support and Rapid Order Resolution at Craftd London

I had the pleasure of experiencing exceptional customer service from Craftd London during my recent Order #25533. Despite facing an initial hurdle with the shipping process, I reached out to their team for assistance, expressing my concerns about the stagnant order status. To my delight, Craftd London responded promptly, acknowledging my distress and immediately investigating the issue. Their dedicated support staff not only provided regular updates on the situation but also ensured that my order was swiftly located and expedited for delivery. The seamless communication and proactive approach exhibited by Craftd London's team truly set them apart. They transformed what could have been a frustrating experience into a prime example of top-notch customer service. I highly recommend Craftd London for their unwavering commitment to customer satisfaction and efficient order resolution capabilities.
K Kate V
53 days ago

Exceptional Quality and Stellar Customer Care: A Compassionate Experience

As a dedicated customer of craftdlondon.com, I can attest to the outstanding quality and exceptional customer service they provide. Recently, I purchased the compass chain set for my husband as a Christmas gift, and it exceeded all expectations. The intricate design and craftsmanship truly set it apart from typical men's jewelry, avoiding the common pitfalls of being overly flashy or gaudy. However, a minor setback occurred when one of the chains broke unexpectedly. Remaining undeterred, I reached out to their team via email. To my delight, within a mere day, I received a swift and empathetic response. The level of care and urgency they displayed in addressing my concern was truly remarkable. Their dedication to customer satisfaction was evident when they promptly shipped out a replacement chain, ensuring that my husband could continue enjoying his beloved accessory without any hassle. This level of attentiveness and commitment to resolving issues speaks volumes about their ethos and integrity. Craftdlondon.com not only delivers top-notch products but also goes above and beyond to prioritize customer happiness and loyalty. My experience with them reaffirmed my trust and admiration for the brand, solidifying my loyalty as a satisfied customer.
V Viljar Støldal
53 days ago

Sending Warm Regards from a December Patron

From the moment I placed my order on craftdlondon.com towards the end of December, I was met with a delay due to restocking. Despite this slight setback, the team promptly notified me of the situation. Fast forward to January 12th, and my package was finally on its way. However, after a brief correspondence on January 15th, there was radio silence. Graciously waiting for nearly a month now, I remain hopeful for a resolution.

Introduction

Craftdlondon.com is an online jewelry retailer that specializes in handcrafted, high-quality accessories for men. With a focus on modern and minimalist designs, Craftd London offers a wide range of products, including bracelets, necklaces, rings, and watches. Their dedication to quality craftsmanship and attention to detail has made them a trusted and popular choice among style-conscious individuals.


Pros and Cons

  • Pros:
    • High-quality craftsmanship
    • Stylish and modern designs
    • Wide range of products and styles
    • Competitive pricing
  • Cons:
    • Limited selection for women
    • No physical stores, online-only presence

User Experience

Craftd London provides a smooth and intuitive user experience on their website. The homepage is well-organized, making it easy to browse through their various collections. Each product page provides detailed information about the materials used, measurements, and care instructions. Additionally, the website is mobile-friendly, ensuring a seamless experience for users on smartphones and tablets.


Pricing and Value for Money

Compared to other high-end jewelry brands, Craftd London offers competitive pricing without compromising on quality. Their products are reasonably priced, providing customers with excellent value for money. With the craftsmanship and attention to detail evident in each piece, customers can feel confident they are getting a great product at a fair price.


Customer Service

Craftd London prides itself on providing exceptional customer service. Their team is responsive and knowledgeable, ready to assist with any inquiries or concerns. They offer multiple communication channels, including email, live chat, and a contact form, making it convenient for customers to reach out. Many customers have praised Craftd London's customer service for their quick response times and helpfulness.


Product Quality and Selection

Craftd London is known for its commitment to high-quality craftsmanship. Each piece is handcrafted using premium materials, ensuring durability and longevity. The selection of products is extensive, catering to various styles and preferences. Whether you're looking for a sleek leather bracelet or a minimalist stainless steel watch, Craftd London has something to suit every taste.


Website Usability

The Craftd London website is user-friendly and easy to navigate. The search function allows users to quickly find specific items, and the filters enable narrowing down choices by product type, material, and price range. The checkout process is straightforward, with secure payment options available, providing peace of mind to customers.


Returns and Exchanges

Craftd London has a clear and fair returns and exchange policy. If for any reason a customer is not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The process is hassle-free, and the customer service team is readily available to assist in resolving any issues. Craftd London's commitment to customer satisfaction shines through their returns and exchange policy.


Promotions and Discounts

Craftd London periodically offers promotions and discounts to provide additional value to their customers. They often have seasonal sales and offer bundle deals, allowing customers to save on multiple items. By subscribing to their newsletter or following them on social media, customers can stay updated on the latest promotions and exclusive offers.


Reputation

Craftd London has built a strong reputation for delivering high-quality products and excellent customer service. They have garnered positive reviews from satisfied customers, praising the craftsmanship, stylish designs, and overall experience. Their commitment to quality and customer satisfaction has solidified their reputation as a trustworthy and reputable brand.


Payment Options

Craftd London offers multiple secure payment options, including major credit cards, PayPal, and Apple Pay. This flexibility allows customers to choose the most convenient and trusted payment method for their purchases. Craftd London prioritizes the security of customer transactions, ensuring a safe and reliable checkout process.


Loyalty Programs

Currently, Craftd London does not have a formal loyalty program in place. However, they occasionally offer exclusive discounts and perks to their loyal customers, reinforcing their appreciation for continued support.


Customer Reviews

Customer reviews play a vital role in establishing trust and credibility for online retailers. Craftd London has received numerous positive reviews from satisfied customers, praising the quality, style, and customer service. These reviews highlight the positive experiences shared by a diverse range of customers, further solidifying Craftd London's reputation as a reliable and reputable brand.


Community Involvement

Craftd London actively engages with its community through social media platforms, such as Instagram and Facebook. They regularly feature user-generated content to showcase how customers style and wear their products. This not only promotes a sense of community among customers but also allows potential customers to see the brand's products in real-life settings.


Shipping and Costs

Craftd London offers worldwide shipping, ensuring customers from various locations can enjoy their products. The shipping costs are calculated during the checkout process based on the delivery address and desired shipping method. They strive to deliver products promptly and provide tracking information to customers, allowing them to monitor their orders' progress.

In summary, Craftd London is a reputable online retailer that excels in providing high-quality, handcrafted accessories for men. Their dedication to craftsmanship, extensive product selection, competitive pricing, and excellent customer service sets them apart. With positive customer reviews and a solid reputation, Craftd London delivers an exceptional experience for those seeking stylish and modern jewelry.