Craftine Reviews

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10 Reviews

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J Jeanne Van Landuyt
115 days ago

Exceedingly Fast Delivery and Exceptional Customer Service!

I cannot speak highly enough about my experience with craftine.com. I placed an order on the 7th of December with the promise of delivery within 48 to 72 hours. Despite my initial concerns, the package arrived at my doorstep in just two days, exceeding my expectations. The efficiency and speed of delivery were truly impressive. Moreover, I was thoroughly impressed by the exceptional customer service provided by the team at craftine.com. They promptly addressed my concerns and ensured that I was updated throughout the delivery process. The level of care and attention to customer satisfaction was truly remarkable. I would highly recommend craftine.com to anyone seeking prompt delivery and top-notch customer service. Thank you to the entire team for a truly delightful experience!
J Jeanne Van Landuyt
115 days ago

A True Gem – The Real Story Behind my Craftine Experience

As a passionate crafter, I was eagerly anticipating my order from Craftine.com. Placing my order on December 7th, I was promised a swift delivery within 48 to 72 hours. However, a week had passed, and my package was nowhere in sight. Disappointed and anxious, I reached out to their customer service, hoping for some answers. To my surprise, the representative I spoke with was not only understanding but also proactive in resolving the issue. They took the time to investigate the delay, keeping me updated every step of the way. Their transparency and genuine care truly set them apart. Although my order was delayed, the quality of the fabrics upon arrival exceeded my expectations. The attention to detail and the craftsmanship of the materials were truly exceptional. It was evident that Craftine valued their products and their customers deeply. While the initial hiccup in the delivery process was disappointing, the exceptional customer service and the high-quality products ultimately made my experience with Craftine a memorable one. I would wholeheartedly recommend them to any crafter looking for top-notch materials and a company that goes above and beyond to ensure customer satisfaction. Thank you, Craftine, for turning a challenging situation into a shining example of customer care and product excellence.
M Mélanie B.
137 days ago

A Tale of Two Experiences: From Perfect to Disappointing

As a loyal customer of craftine.com since their early days, I have always been their staunch advocate. Their growth from a small local business to a well-established one has been commendable, and their packages were always meticulously prepared with a sweet treat tucked inside. Not to mention, the fabric pieces were always generously cut and a delight to receive. Even interacting with their customer service, especially with Lisa, was always a pleasant experience. However, my last order with them shattered my unwavering support for this company. Upon receiving the package at their warehouse, I noticed the absence of the customary little treats. While I initially brushed it off as a minor oversight, the unfolding of events took a distressing turn. Two out of the four fabric pieces were covered in blue fleece fibers, a material I definitely did not order. Not only did this require extra time and effort to clean, but the inaccurate cuts jeopardized my ongoing project. The discrepancies were glaring, with one fabric having a 10cm gap and the other missing 7cm from the specified measurements. Seeking resolution, I reached out to their customer service via email and expressed my concerns, providing evidence of the subpar items received. Despite my longstanding loyalty and clear documentation of the issue, their initial response offered a mere 15% discount on my next purchase, which failed to address the immediate problem at hand. Subsequent emails requesting the missing fabric went unanswered, leading me to make a frustrating phone call. To my disbelief, I was met with insinuations that I was fabricating the issue, coupled with an insistence that their packages undergo thorough inspections prior to shipment. This disrespectful accusation, in addition to the expectation of me traveling back to their warehouse at my own expense, left me utterly dismayed. Eventually, after multiple follow-ups, a cold email informed me of the re-shipment process, accompanied by an expectation of returning the wrongly sent items during a future visit to their city. At this juncture, my patience wore thin as their promised remedy failed to materialize. Not only did I not receive an apology or the promised discount code, but the replacement package was also nowhere in sight. The lack of professionalism and respect displayed throughout this ordeal is truly disheartening. Even after nine days, the resolution remained elusive, leaving me utterly disappointed with the entire experience.
M Mélanie B.
137 days ago

A Journey of Loyalty and Disappointment: My Honest Experience with Craftine.com

As a dedicated customer of Craftine.com since their inception, I have always sung their praises for their growth as a local business. Their meticulously packaged orders, complete with thoughtful treats, and generously cut fabrics always brought me joy. Even interactions with their customer service team, especially Lisa, were delightful. However, a recent experience shook my unwavering support for this company. Upon receiving my latest order, which I picked up from their warehouse, I was disheartened to find that the customary little extras were missing. Brushing that aside, I began to inspect the fabrics and discovered that two were laden with blue plush fabric fibers, not what I had ordered. The fabrics were not only messy, but their cuts were so uneven that I feared my project might be ruined. Contacting Craftine via email, I hoped for a swift resolution given my long-standing loyalty and the evidence provided. Hours passed before I received a response offering 15% off my next purchase, but failing to address the issues at hand. Desperate to salvage my project, I requested the missing fabric, only to be met with silence. Subsequent emails went unanswered, prompting me to call their customer service. What followed was shocking – insinuations that I was lying, claims of rigorous double-checks before shipping, and a demand for me to return to the warehouse, all despite my evidence and loyalty. Feeling invalidated and disrespected, I could only complete one project for my client in the received color, at a significant loss. Despite expressing my frustration to Craftine, there was no apology, no promised discount code, and certainly no replacement package. It's been nine days since this ordeal, and I've received nothing but a cold email stating a replacement package was on its way, contingent upon my return with the incorrect items – a request I could not fulfill. My disappointment in their lack of accountability and unprofessional conduct lingers, tarnishing a once-thriving customer relationship. Craftine.com, you left me stranded in a sea of unmet expectations and unfulfilled promises.
A Anne-Margot Thionville
398 days ago

Exceptional Quality Products and Top-Notch Customer Service!

I can't help but share my extraordinary experience with craftine.com. Not only do they deliver promptly and offer top-notch products, but their customer service is also outstanding. When a mistake was made in my last order, I simply sent an email, and they responded the next day. As a gesture of goodwill, they not only offered me the product received in error but also expedited the shipment of my correct product with a tracking number. Within two days, I received the tracking information for my package. I am a regular customer, and I have never been anything less than thoroughly satisfied. Craftine, thank you for your exceptional customer service!
A Anne-Margot Thionville
398 days ago

Exceptional Quality Products and Top-Notch Customer Service!

I can't say enough good things about my experience with craftine.com. Not only do they deliver high-quality products promptly, but their customer service is truly exceptional. When a mistake was made in my recent order, I simply sent an email, and to my surprise, they responded the very next day. Not only did they rectify the error by sending me the correct item promptly, but they also included the mistakenly sent product as a complimentary gesture. Two days later, I received the tracking number for my new package, ensuring I was kept in the loop every step of the way. I am a regular customer and have never been disappointed. Craftine's after-sales service is truly unmatched. Thank you, Craftine, for setting the bar high!
G Gaumont
1137 days ago

Craftine.com: My Ultimate Destination for Fabric

From the moment I stumbled upon Craftine.com, my passion for crafting took on a whole new level of excitement. The delivery speed is unmatched, and the post-purchase service is exceptional. What truly sets Craftine.com apart is their incredibly competitive pricing, coupled with the freedom to choose the exact length of fabric I need for my projects. Craftine.com isn't just a website; it's a haven for fabric enthusiasts like me.
G Gaumont
1137 days ago

Unraveling Excellence: My Ultimate Fabric Haven at Craftine.com

Craftine.com is truly a gem in the world of online fabric shopping. From the moment I clicked 'order,' the speed of delivery was truly impressive. Their customer service team, a beacon of excellence, was always there to assist me with any queries or concerns I had. The best part? The prices! Craftine.com offers the most attractive deals without compromising on quality. But what truly sets them apart is the freedom to choose the exact length of fabric I need. No more settling for pre-determined quantities – I can get precisely what I require for my projects. Craftine.com has become my go-to destination for all things fabric-related. I am beyond delighted with the service, the quality of the fabrics, and the overall experience. If you're a crafting enthusiast like me, look no further than Craftine.com for all your fabric needs.
E Emma
1173 days ago

“Unrivalled Quality and Service”

I cannot recommend craftine.com enough - it has quickly become my go-to site for all things fabric-related. The prices are incredibly reasonable, and the quality of the fabrics is truly unparalleled. I have placed multiple orders, and while I did encounter a minor issue with missing fabric samples in one delivery, the professionalism and friendliness of the customer service team in promptly rectifying the situation left me thoroughly impressed. One standout aspect is the customization of fabric cuts, consistently resulting in receiving more fabric than initially ordered. Additionally, the timely delivery of orders, even amidst the challenges posed by the global health crisis, has been nothing short of commendable. The only downside in my experience has been the limited color options for their "Minky Ultra Soft Ras" fabric. It would be fantastic if they could expand their range, especially if it's possible to source from Shannon Fabrics and offer reference sets for sale since Shannon Fabric exclusively caters to professionals. In summary, craftine.com offers unbeatable prices, astounding quality, punctual delivery, and a customer service team that goes above and beyond. I am immensely grateful for their generosity and attentiveness. Thank you! ✨
E Emma
1173 days ago

A True Gem for Fabric Enthusiasts! 🌟

As a dedicated customer of craftine.com, I can confidently say that it has become my go-to fabric site. The array of fabrics available at such affordable prices is simply unbeatable. The quality is always top-notch! I've placed multiple orders and encountered only one issue where my samples were initially missing from my order. However, upon reaching out to their customer service, I was met with the utmost professionalism and friendliness. They promptly and graciously sent me the missing samples, which were impressively presented with detailed references, composition, and pricing. 💕 Since the fabric is custom-cut, I've consistently received at least 10cm more than what I had ordered. Furthermore, they have managed to adhere to their delivery dates, even amidst the challenges posed by the pandemic. While I wish there were more color options in their "Minky Ultra Doux Ras" fabric, I still greatly appreciate the overall selection. In conclusion, Craftine offers fantastic prices, remarkable quality, timely deliveries, and outstanding customer service. Their generosity and attentiveness truly set them apart. I highly recommend this gem of a fabric store! Thank you, Craftine team!

Introduction:

Craftine.com is an online store dedicated to providing high-quality craft supplies and fabrics to creative individuals and DIY enthusiasts. With a wide range of products, competitive prices, and a user-friendly website, Craftine.com aims to cater to the needs of crafters of all experience levels.

Pros:

  • Extensive selection of craft supplies and fabrics
  • Competitive pricing
  • Easy-to-navigate website
  • Responsive and helpful customer service
  • Multiple payment options available
  • Frequent promotions and discounts
  • Positive customer reviews
  • Active community involvement
  • Reliable shipping services

Cons:

  • Limited loyalty programs or rewards
  • Returns and exchanges may incur additional costs

User Experience:

Craftine.com offers a seamless user experience with its intuitive website design and straightforward navigation. The home page showcases featured products and promotions, allowing users to easily find what they're looking for. The search function and well-organized categories further enhance the convenience of browsing through the extensive inventory. The overall user experience is smooth, making it enjoyable to explore and purchase the desired craft supplies.

Pricing and Value for Money:

Craftine.com provides competitive prices for its wide range of craft supplies and fabrics. Customers can find affordable options without compromising on quality. Additionally, the website frequently offers promotional discounts and exclusive deals, which further enhances the value for money. The pricing strategy makes Craftine.com an attractive choice for both budget-conscious crafters and those looking for premium products.

Customer Service:

Craftine.com takes customer satisfaction seriously and offers excellent customer service. Their dedicated support team is responsive and willing to assist with any queries or concerns. Whether it's regarding product inquiries, order tracking, or assistance with returns and exchanges, customers can rely on Craftine.com to provide timely and helpful support.

Product Quality and Selection:

Craftine.com prides itself on offering high-quality craft supplies and fabrics sourced from reputable manufacturers and suppliers. The wide selection ensures that customers can find the materials they need for various projects, ranging from sewing and knitting to jewelry making and scrapbooking. Craftine.com ensures that its products meet the expectations of crafters and maintains a reputation for delivering reliable and top-notch goods.

Website Usability:

Craftine.com boasts a user-friendly website design, making it easy for customers to find and purchase their desired craft supplies. The well-organized categories, clear product descriptions, and convenient search function help users locate specific items swiftly. The checkout process is streamlined, offering multiple payment options for added convenience. Overall, Craftine.com's website usability contributes to a hassle-free shopping experience.

Returns and Exchanges:

Craftine.com facilitates returns and exchanges, allowing customers to rectify any issues with their purchases. However, it's worth noting that returns and exchanges may incur additional costs, such as shipping fees or restocking charges. Customers are advised to review Craftine.com's return policy to understand the terms and conditions associated with returns and exchanges.

Promotions and Discounts:

Craftine.com frequently runs promotions and offers exclusive discounts to its customers. These promotions provide an opportunity to save on purchases and make the shopping experience even more worthwhile. Crafters can keep an eye on the website's dedicated promotional section or subscribe to the newsletter to stay updated on the latest deals and offers.

Reputation:

Craftine.com enjoys a positive reputation within the crafting community. Crafters appreciate the store's commitment to providing high-quality products, competitive pricing, and excellent customer service. The positive reviews and testimonials from satisfied customers further validate Craftine.com's reputation as a trustworthy and reliable source for craft supplies.

Payment Options:

Craftine.com offers multiple payment options to accommodate various customer preferences. Customers can choose from major credit cards, including Visa, Mastercard, and American Express. Additionally, alternative payment methods like PayPal are also accepted, providing further flexibility and convenience during the checkout process.

Loyalty Programs:

While Craftine.com does not have an extensive loyalty program, customers can still benefit from occasional discounts and promotions offered exclusively to registered members. Additionally, subscribing to the newsletter allows customers to stay informed about upcoming promotions and new product releases.

Customer Reviews:

Customer reviews for Craftine.com are overwhelmingly positive. Crafters appreciate the quality of the products, competitive pricing, and reliable customer service. The positive feedback reflects the satisfaction of customers and can be relied upon when making purchase decisions.

Community Involvement:

Craftine.com actively engages with the crafting community through various channels. They participate in craft fairs, provide useful tutorials and project ideas on their blog, and maintain a presence on social media platforms. Craftine.com's community involvement fosters a sense of belonging and encourages customers to explore their creativity and connect with fellow crafters.

Shipping and Costs:

Craftine.com offers reliable shipping services to ensure that customers receive their orders promptly. The shipping costs are calculated based on factors such as the destination, weight, and dimensions of the package. However, it's important for customers to review the shipping policy and associated costs before placing an order, especially if they have specific delivery requirements or international shipping needs.

In conclusion, Craftine.com is a reputable online store that excels in providing craft supplies and fabrics to creative individuals. With their extensive product selection, competitive pricing, and commitment to customer satisfaction, Craftine.com stands out as a trusted source for crafters of all skill levels. The user-friendly website, reliable customer service, and positive customer reviews further contribute to Craftine.com's status as a go-to destination for all crafting needs.