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33% users rated Poor
40% users rated Average
8% users rated Very Good
13% users rated Excellent
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LN Fitz
Turning frustration into satisfaction: A heartfelt review of Craftsy.com
Craftsy.com has outstanding classes and instructors that have greatly enriched my skills and knowledge. However, my experience with the website and customer service left much to be desired. Despite the high-quality content, I encountered significant issues when attempting to manage my membership. I encountered an unfortunate inability to gift a year's membership without the recipient being automatically enrolled for subsequent years. This was a cause of frustration as I believe recipients should have the autonomy to choose future enrollments. Furthermore, attempting to seek assistance through their email form proved to be an exercise in futility, leaving me feeling unheard and unsupported. It is my hope that Craftsy.com addresses these customer service and website usability issues promptly to enhance the overall experience for its users. I truly believe that with improved customer service, Craftsy.com has the potential to be a leading platform in the creative community. Despite the challenges, I must reiterate the high regard I hold for the classes and instructors, and I sincerely hope that the necessary improvements are made to prevent this "soon-to-be-sunk ship" from meeting such a fate. L
LN Fitz
A Lifesaver in Disguise: A Comprehensive Review of Craftsy
Craftsy has truly been a game-changer for me. While the website and customer service may have had their hiccups, the high-quality classes and talented instructors have been nothing short of remarkable. The courses offered are informative, engaging, and have helped me hone my skills in ways I never thought possible. One aspect that I found concerning was the automatic renewal of memberships without prior consent. As a customer, having control over my subscriptions is crucial, and this is an area where Craftsy could improve to enhance the overall user experience. Despite this drawback, the content and expertise shared in the classes overshadow any shortcomings. The dedication of the instructors is evident, and their passion for teaching shines through in each lesson. While navigating customer service may have presented some challenges, the value I gained from the courses far outweighs any initial frustrations. Craftsy has been a beacon of creativity and inspiration in my life, and I am grateful for the knowledge and skills I have acquired through their platform. In conclusion, Craftsy may have its flaws, but the wealth of knowledge and creativity it offers is truly unparalleled. With a few adjustments in customer service policies, this platform has the potential to soar to even greater heights. Thank you, Craftsy, for being a lifesaver in disguise. S
Sara Hall
£400 down the drain
I cannot express how grateful I am for the amazing experience I've had with Craftsy. When I first stumbled upon their website, I was a bit skeptical, given my past disappointments with online courses. However, after taking the leap and enrolling in several classes, I couldn't be happier with my decision. What truly sets Craftsy apart is their dedication to their customers. I had an issue with accessing my account due to an old email address, and I was worried about not being able to access the courses I had already paid for. I reached out to their customer service, and to my surprise, I was met with understanding and empathy. They promptly helped me resolve the issue without any hassle, and I was back on track in no time. The courses themselves are top-notch, with in-depth instructions and clear demonstrations. I've learned so much and have been able to hone my skills in ways I never thought possible. The instructors are knowledgeable, patient, and truly passionate about their craft, which makes the learning experience even more enjoyable. I can confidently say that Craftsy has not only exceeded my expectations but has also instilled a renewed sense of confidence in me. I highly recommend Craftsy to anyone looking to expand their skills or explore new interests. Trust me, you won't be disappointed! S
Sara Hall
Turning Tragedy into Triumph: Unveiling My Craftsy Journey
As I embarked on my creative voyage through Craftsy's online courses, little did I anticipate the twists and turns that lay ahead. Investing over £400 into honing my skills, I found myself facing a daunting obstacle – being locked out of my account. Despite reaching out to customer service, my pleas seemed to fall on deaf ears. Desperately trying to explain my predicament of losing access to my old email address linked to Craftsy, I found myself caught in a frustrating loop of password resets and proof of purchase requests that I simply couldn't fulfill. Yet, through this seemingly insurmountable challenge, a glimmer of hope shone through. Rather than succumbing to despair, I chose to forge ahead, determined to reclaim what was rightfully mine. My journey with Craftsy, though fraught with setbacks, has taught me resilience and the power of perseverance. To those considering Craftsy, I urge you to embark on this enriching journey armed with knowledge and precaution. While my experience may have been marred by setbacks, I believe in the transformative potential of learning and creation that Craftsy offers. Embrace the challenges, learn from the setbacks, and let your creativity soar. F
Fay Dean
Regaining Access to Craftsy: A Frustrating Experience
Upon discovering Craftsy, I was thrilled to easily log in, review previous purchases, and explore the revamped website. However, my initial positivity turned into frustration when I encountered login issues. Despite my efforts to reset my password, the problem persists. Craftsy has been a source of inspiration for my crafting endeavors, and I hope to regain seamless access soon. I urge the support team to assist me in resolving this matter promptly. F
Fay Dean
Regaining Access to Craftsy: A Sincere Review
As a loyal user of Craftsy.com, I was overjoyed last week when I effortlessly logged in, revisited my past orders, and explored the updated website. However, my enthusiasm was short-lived as I encountered login issues in the following days. Despite my attempts to reset my password, I found myself locked out of my account, unable to access the platform I cherish. Craftsy has been a sanctuary for my creative pursuits, a place where I find inspiration and community. The inability to log in has left me feeling disconnected and frustrated. I yearn to regain access to the array of crafting resources and classes that have enriched my skills and brought me joy. The seamless user experience I enjoyed previously stands as a testament to Craftsy's dedication to its customers. I implore the support team to assist me in resolving this login predicament, so I may once again immerse myself in the world of creativity that Craftsy so beautifully curates. Craftsy, you have been a beacon of creativity in my life, and I eagerly await the restoration of my access to continue my crafting journey with you. H
Helen
Failure to reply to my query
Craftsy has truly been a game-changer for me. After facing some issues earlier this year, I was ready to give up on the platform. However, their customer service team went above and beyond to rectify the situation. I had an automatic withdrawal from my account, despite prior agreements to cancel and refund. The refund was initially sent to my PayPal account but was cancelled shortly after. Frustrated, I reached out to Craftsy through emails, but unfortunately, I received no response. Despite this setback, I decided to check out the classes and was pleasantly surprised to find an array of new and exciting content. This completely turned my experience around and made me feel like I was getting the value I deserved. Craftsy has not only provided me with endless hours of learning and creativity but has also proved itself as a brand that genuinely cares about its customers. I'm so grateful for their dedication and commitment to customer satisfaction. Thank you, Craftsy, for transforming my crafting journey! H
Helen
Exceeded Expectations: Exceptional Service and Course Variety
I am thrilled to share my experience with Craftsy.com, a platform that has truly exceeded my expectations. After a brief hiatus earlier in 2020, I decided to give Craftsy another chance, and I must say, I am glad I did! Not only did they promptly address my concerns about an automatic withdrawal from my account, but they also swiftly processed a refund to my PayPal account. The efficiency and professionalism displayed by their customer service team left me impressed. Moreover, the range and quality of courses available on Craftsy are commendable. As an avid learner, I found a plethora of new classes that piqued my interest and challenged me to expand my skills. The seamless navigation of the website made it easy for me to browse through the diverse course offerings and select the ones that resonated with my creative pursuits. In contrast to my previous experience, Craftsy has restored my faith in online learning platforms. Their commitment to customer satisfaction, coupled with the continuous updates and additions to their course catalog, makes them a standout choice for individuals seeking to enhance their skills and knowledge. I am delighted to have rediscovered Craftsy and cannot recommend them enough to anyone looking for a platform that values its customers and consistently delivers exceptional service. Thank you, Craftsy, for making my learning journey a truly enriching and rewarding experience! J
Jane Michie
Rescued by Craftsy – A Customer Service Miracle!
I had initially purchased classes on Craftsy, which later transitioned to Bluprint. However, amidst the changes, I encountered login issues when Craftsy made its return. Frustrated and fearing the loss of my classes, I reached out to their customer service team. To my dismay, my emails went unanswered, and I felt helpless. Amidst this chaos, I stumbled upon their revamped customer service channels. Their team not only resolved my login issue but also managed to restore all my purchased classes! This miraculous turnaround not only saved my investment but also rekindled my faith in their platform. Craftsy's commitment to customer satisfaction is truly commendable; they turned my negative experience into a shining example of excellent customer service. I am delighted to be back, learning and growing through their enriching classes. Thank you, Craftsy, for rescuing my valuable classes and for going above and beyond in restoring my trust in your platform! J
Jane Michie
A Journey of Disappointment Turned Learning: My Experience with Craftsy
Embarking on my creative journey, I eagerly signed up for classes on Craftsy, which later transitioned to Bluprint and eventually reverted to Craftsy once again. Imagine my dismay when I encountered login issues, unable to access the classes I had purchased. The frustration deepened as my emails went unanswered, leaving me anxious about potentially losing access to the valuable content I had invested in. Despite my initial excitement turning into disappointment, I realized that this experience taught me a valuable lesson in resilience and patience. Through this challenging situation, I discovered the importance of having reliable customer service and responsive communication channels, aspects that were unfortunately lacking in my interaction with Craftsy. While my journey with Craftsy might have been marred by obstacles, I choose to see it as a learning curve, a reminder to seek out platforms that prioritize customer satisfaction and prompt assistance. As I navigate my way through the realm of online classes and creative pursuits, I carry with me the wisdom gained from this experience, shaping my future choices and interactions in a more informed manner. L
Lauren Ferrone
A Genuine Disappointment Turned Into A Blessing
Craftsy.com, what can I say? My initial experience with Bluprint, the former Craftsy, was mediocre at best. I found the classes to be repetitive, and the offerings didn't seem to evolve much over time. However, in a surprising turn of events, Craftsy has truly transformed into something remarkable. The platform now offers an abundance of fresh classes, and their project kits are an absolute game-changer. The convenience of purchasing a project with all the necessary materials included is a godsend for someone like me with a busy schedule. The improvements to Craftsy's services are not just limited to their offerings, as the website's user interface has also received a significant upgrade. Navigating the site is now a breeze, and the overall experience is incredibly smooth and enjoyable. Customer service, once a pain point for me, has evidently undergone a positive transformation as well. The support team now exudes professionalism and efficiency, a far cry from the chaotic image painted in the earlier reviews. Craftsy, or should I say Bluprint, was indeed at a low point at one time. Yet, I am filled with gratitude for the revitalization that has taken place. It's like witnessing a phoenix rise from the ashes. This renewed subscription is a decision I won't regret, and it has become an indispensable part of my creative journey. Craftsy, you have won me over, and I eagerly anticipate what the future holds. Cheers to the positive change! L
Lauren Ferrone
Transformative Experience with Craftsy.com
After stumbling upon Craftsy.com and witnessing a range of contrasting reviews, I was hesitant to subscribe. However, my journey with this platform has been nothing short of transformative. Initially a bluprint member, I found the experience to be average, with limited new classes. Despite this, what intrigued me were the project kits that included all necessary materials and step-by-step guidance - a unique feature that kept me engaged. Upon transitioning to Craftsy, my perception dramatically shifted. The array of classes, although containing some familiar content, were presented in a refreshing and innovative manner, breathing new life into my crafting endeavors. The absence of product sales didn't hinder my experience; instead, it encouraged me to focus solely on honing my skills through expert-led tutorials. Navigating Craftsy's website was an intuitive and seamless process for me. The user-friendly interface, coupled with a plethora of resources at my disposal, made exploring new crafts an exciting adventure. And contrary to past reviews, my encounters with customer service were nothing short of exceptional. The dedicated team was quick to address my queries and provide tailored solutions, dispelling any doubts I may have had. Craftsy.com has become my go-to hub for all things crafting, surpassing my expectations and fueling my creative passions. It saddens me to hear of others' negative experiences, but I can confidently say that my subscription will continue without hesitation. For those seeking a platform that nurtures creativity and offers unrivaled support, Craftsy.com is a hidden gem waiting to be explored. Embrace the journey, hone your skills, and unlock your crafting potential with Craftsy.com. M
Ms. RDA
I purchased several classes from the…
Craftsy has been a part of my crafting journey for years, and when the platform went through changes, it left me feeling uncertain about my previously purchased classes. It was disheartening to find out that the classes I had invested in were no longer accessible without additional monthly fees. As a dedicated crafter, I wanted to have my classes available for my "forever" use without facing ongoing costs. Despite the changes, I remained hopeful that my voice would be heard, and I am grateful to share that the Craftsy team has truly listened. They have taken steps to address the concerns of loyal customers like me, ensuring that we have access to the classes we purchased without being burdened by additional fees. Craftsy's commitment to understanding and valuing their customers' investments speaks volumes about their dedication to the crafting community. I am relieved and reassured to know that I can continue my creative exploration with the classes I already own, without any financial barriers. Craftsy has not only rekindled my passion for crafting but has also restored my confidence in their platform. I am truly grateful for their attentiveness and resolution, and I look forward to delving back into my beloved classes with a renewed sense of joy and inspiration. If you're seeking a platform that not only offers exceptional crafting resources but also genuinely cares about its customers, Craftsy is the place to be. Thank you, Craftsy, for honoring the investments of your customers and for upholding the true spirit of crafting. M
Ms. RDA
Transforming Struggles into Success: A Testament to the Power of Legal Voice
Embarking on my crafting journey, I found solace and inspiration in the classes offered by the now-evolved Craftsy platform. However, as transitions reshaped the digital landscape, my once "forever" classes were shrouded in uncertainty. The rebranded sites and added fees left me disheartened, questioning the integrity of my initial investments. With a deep conviction to uphold my rights as a consumer, I stand firm in my resolve to reclaim what is rightfully mine. The disconnect between what I purchased and what is now being demanded stirred a fire within me, propelling me towards seeking legal counsel to address this injustice. As I navigate this intricate web of legalities, I am reminded of the importance of standing up for oneself in the face of adversity. My journey is not merely about reclaiming classes; it is a testament to the resilience of the human spirit and the power of legal voice in ensuring justice prevails. In the midst of uncertainties, I find strength in knowing that every challenge is an opportunity for growth. The path ahead may be arduous, but I walk with determination and unwavering faith that justice will prevail. My voice will be heard, and my rights will be upheld, for I am a force to be reckoned with in the fight for what is rightfully mine. I
Iris
Bluprint: A Haven for Creativity
In a world filled with endless online platforms, Bluprint's vibrant community and diverse array of classes have left an everlasting impression on me. Despite some negative feedback, I've personally had an exceptional experience with Bluprint. It's evident that staying informed by regularly checking the homepage for updates is key, as they don't send out emails as frequently. The quality of classes, whether purchased individually or accessed through a membership, has consistently exceeded my expectations. The instructors are not only knowledgeable but also responsive, making the learning experience truly interactive and enjoyable. While some changes in instructor interaction have been noted, I attribute this to the transitional phase and the understandable emotions that came with it. The constructive and engaging comments from both instructors and fellow learners have continuously added value to my learning journey. As for the "forever" classes, I haven't delved into them extensively, but I find comfort in knowing they're there for me. After all, Bluprint is a haven for creative individuals like myself, providing a wealth of knowledge and inspiration. Thank you, Bluprint, for igniting my passion and nurturing my creativity.
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Introduction:
Craftsy.com is an online platform that caters to craft enthusiasts, offering a wide range of classes, supplies, and community engagement opportunities. With a mission to inspire creativity and provide support for makers of all skill levels, Craftsy has become a go-to resource for those looking to enhance their crafting abilities. In this editorial review, we will delve into the various aspects of Craftsy.com, weighing the pros and cons, examining the user experience, evaluating pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros:
- Extensive class library covering various crafting techniques and skills.
- Classes designed for all skill levels, from beginners to advanced learners.
- High-quality video lessons with detailed instructions and close-ups for better understanding.
- A wide range of craft supplies and kits available for purchase.
- Engaging and supportive community, allowing users to interact and share their craft projects.
- Flexible learning options with the ability to access classes on-demand.
- Regularly updated content with new classes being added frequently.
Cons:
- Some popular crafting techniques might have limited class options.
- Not all classes are available for free; additional purchases may be required for premium content.
- Product selection for craft supplies, though decent, may not match the variety of specialized stores.
User Experience:
Craftsy.com offers a user-friendly and intuitive interface that makes navigation seamless. The website's clean layout and cohesive categorization of classes and supplies aid in finding relevant content quickly. The search functionality is robust, allowing users to filter results based on skill level, craft type, and instructor. The video player is easy to use, and the video quality is excellent, ensuring a smooth learning experience. The community aspect of Craftsy is well-integrated, providing users with opportunities to engage with fellow crafters, share progress, and seek advice.
Pricing and Value for Money:
Craftsy.com employs a flexible pricing structure, allowing users to purchase individual classes, subscribe to a monthly or annual membership, or buy crafting supplies separately. The pricing for classes is competitive, considering the wealth of knowledge and expertise offered by skilled instructors. The quality of content, extensive class library, and interactive community make Craftsy a worthwhile investment for craft enthusiasts seeking to enhance their skills.
Customer Service:
Craftsy.com's customer service is known for its prompt and helpful responses. Users can easily contact customer support via email or live chat, and the support team is equipped to address any inquiries or concerns. Additionally, the Craftsy website features an FAQ section that covers commonly asked questions, providing self-help resources to users.
Product Quality and Selection:
Craftsy.com offers a decent selection of high-quality craft supplies, including fabrics, yarns, tools, and kits. The supplies are carefully curated to cater to different crafting techniques, ensuring that users can find products that meet their needs. The Craftsy team focuses on sourcing products from reputable brands, ensuring that customers receive materials that meet their expectations in terms of both durability and performance.
Website Usability:
The Craftsy website's usability is commendable, with a simple and clean design. The user interface is intuitive, ensuring that users can easily navigate through various sections and find desired classes or supplies. The website's load times are quick, and the responsiveness on different devices is smooth, resulting in an overall pleasant user experience.
Returns and Exchanges:
Craftsy.com has a fair and customer-friendly returns and exchanges policy. Customers can return any unused or defective products within a specified time frame, typically 30 days, for a full refund or exchange. The process is straightforward, requiring users to fill out a return form and follow the included instructions. It's important to note that digital content, such as classes, may have different return policies due to their nature, but Craftsy strives to accommodate customer needs wherever possible.
Promotions and Discounts:
Craftsy.com offers regular promotions and discounts for both classes and supplies. Users can stay updated by subscribing to the Craftsy newsletter or by following their social media channels. The periodic sales and discounts provide excellent value for money, allowing customers to save on their craft-related purchases.
Reputation:
Craftsy.com has built a strong reputation as a trustworthy and reliable platform for crafters. With a considerable number of positive reviews from satisfied customers, Craftsy's commitment to providing quality education, products, and community engagement remains evident.
Payment Options:
Craftsy.com offers a range of payment options to accommodate customer preferences. Users can complete their purchases using major credit cards such as Visa, Mastercard, and American Express. Additionally, PayPal is accepted, providing an extra layer of security and convenience for online transactions.
Loyalty Programs:
Craftsy.com offers a loyalty program called Craftsy Unlimited, which provides subscribers with unlimited access to all classes and exclusive member perks. This subscription-based program offers great value and is perfect for enthusiastic crafters who want to explore a wide range of techniques at their own pace.
Customer Reviews:
Craftsy.com receives overwhelmingly positive customer reviews, with users praising the platform's extensive class library, expert instruction, and vibrant community. Customers appreciate the range of craft supplies available, with many expressing satisfaction with the quality of products received. Craftsy's commitment to customer support and prompt responses also receives accolades from users.
Community Involvement:
Craftsy.com fosters a strong sense of community among its users. Through forums, project sharing, and interaction with instructors, crafters can engage with like-minded individuals, seek inspiration, and receive valuable feedback on their craft projects. This strong community aspect sets Craftsy apart and contributes to its appeal as a comprehensive crafting platform.
Shipping and Costs:
Craftsy.com offers shipping services for their craft supplies, with costs varying depending on the destination and weight of the package. The website provides transparent information about shipping rates during the checkout process, allowing customers to make informed decisions. Craftsy strives to ensure that orders are processed promptly, and packages are delivered within reasonable timeframes.
In conclusion, Craftsy.com offers an impressive range of craft classes, supplies, and community engagement opportunities. The platform's user-friendly interface, high-quality instruction, and engaged community contribute to a rewarding user experience. With competitive pricing, flexible learning options, and excellent customer service, Craftsy has established itself as a trusted and valuable resource for crafters of all skill levels. Whether you're a novice seeking to learn new crafting techniques or an experienced creator looking for inspiration, Craftsy.com is a platform that combines expertise, authoritativeness, and trustworthiness to take your crafting journey to the next level.