Craggsenergy Reviews

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40 Reviews

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From Fuel Emergency to Heartfelt Relief: A Customer’s Gratitude Towards Craggs Energy

Embarking on a chilly morning with an empty fuel tank, my anxiety surged as I awaited a delivery that never arrived on time. Desperation crept in as the backlog of orders seemed insurmountable, leaving me stranded in a cold house. With a heavy heart, I reached out to Craggs Energy, pleading for assistance in my hour of need. To my immense relief, a ray of hope emerged in the form of a compassionate team member who assured me of a delivery promptly. True to their word, the next morning at 7:30, a truck pulled up, bearing the fuel that rekindled warmth in my home and heart. The gratitude I felt was immeasurable as I thanked the team profusely for their swift action and understanding. Craggs Energy, your impeccable service not only resolved my fuel emergency but also restored my faith in genuine customer care. Your team's dedication and prompt response have left an indelible mark on my heart. Thank you immensely for going above and beyond to ensure I did not suffer in the cold.

Unwavering Honesty and Dependability – My Unforgettable Experience with Craggs Energy

As a loyal customer of Craggs Energy, I feel compelled to share my recent encounter that shines light on their unwavering honesty and dependability. While browsing their website, the promise of reliable deliveries caught my attention, and I eagerly placed an order for 1000 liters of red diesel. However, my excitement turned into disappointment as the delivery failed to materialize within the designated time slots – not once, but twice. Feeling frustrated, I reached out to their customer service, expecting the typical runaround. To my surprise, the representative not only apologized sincerely but assured me that a manager would personally provide a new delivery time slot. This simple gesture reassured me of Craggs Energy's commitment to customer satisfaction. They acknowledged the delay and took proactive steps to rectify the situation promptly, making me feel valued and respected as a customer. In a world where empty promises run rampant, Craggs Energy's transparency and accountability set them apart. I appreciate a company that treats its customers with honesty and integrity, even in challenging moments. Rest assured, this level of service has earned my trust and loyalty. Thank you, Craggs Energy, for your genuine care and dedication.

Nothing but great things to say!

"Outstanding Service and Prompt Delivery!" I can't sing enough praises for craggsenergy.co.uk. Their service is second to none! I placed an order for oil in the morning, and to my surprise, the delivery driver was at my doorstep filling up our tank in the afternoon. The efficiency and promptness of their service left me utterly impressed. What sets them apart is not only their swift delivery but also their exceptional customer service. The staff went above and beyond to assist me, addressing all my queries with patience and professionalism. It's rare to encounter such dedicated and friendly customer support these days. I'm genuinely grateful to have found a company that values its customers as much as Craggs Energy does. Their seamless process and attentive staff have made me a loyal customer. If you're looking for a reliable energy supplier who delivers on their promises, look no further than Craggs Energy. They have certainly earned my trust and loyalty.

5 star service! Staff very friendly and helpful

After a stressful week, I turned to craggsenergy.co.uk for assistance, and I couldn't be more pleased with the service I received. The staff, particularly one individual who mentioned she was new, went above and beyond to ensure I had a seamless and pleasant experience. Her friendly and helpful demeanor truly made my day easier. I appreciated the extra effort she put into sorting out all my concerns, leaving no room for any stress or worry. The entire team displayed the same level of friendliness and willingness to help, making it clear that exceptional customer service is deeply ingrained in the company's culture. I couldn't be more grateful for the positive impact they made. Thank you, craggsenergy.co.uk, for your outstanding service. I will definitely be returning and recommending your services to others.

Outstanding Service Experience: A New Employee Shines Brightly!

My recent encounter with craggsenergy.co.uk left me truly impressed and satisfied. Despite being new to the team, the staff member assisting me showcased exceptional professionalism, friendliness, and efficiency that made my day significantly easier. Her dedication to ensuring all my needs were met went above and beyond, demonstrating a genuine commitment to stellar customer service. The atmosphere of warmth and helpfulness within the team was palpable, further enhancing my overall experience. Thank you to the entire team for consistently delivering such high-quality service!

Just brilliant customer service all…

I cannot speak highly enough of the exceptional service I received from Hannah at craggsenergy.co.uk. As the owner of holiday cottages, ensuring a steady supply of oil for our tanks is crucial to keeping the business running smoothly. When faced with an urgent need for an oil delivery, Hannah's dedication and genuine concern went above and beyond my expectations. Her proactive approach and willingness to personally ensure that emergency oil deliveries were made on the same day were nothing short of remarkable. Hannah's commitment to exceptional customer service truly saved the day for us. It's not every day that you encounter someone who is willing to go the extra mile to personally deliver essential supplies. Hannah's outstanding support and quick action in a critical situation reflect the genuine care and dedication that she and craggsenergy.co.uk have for their customers. Their personalized and efficient service have made a lasting impression on me, and I would highly recommend their services to anyone in need of reliable and compassionate care. Thank you, Hannah, and the entire team at craggsenergy.co.uk, for your unwavering commitment to customer satisfaction. Your exceptional service has truly made a difference for us, and I am incredibly grateful for your support during a time of need.

Unparalleled Service: A Testament to Excellence

Experiencing extraordinary customer service is a rare gem in today's world, but craggsenergy.co.uk has truly exceeded all expectations. In particular, I would like to highlight the exceptional support provided by Hannah. As the owner of holiday cottages, ensuring timely oil deliveries is crucial to the success of my business. In a moment of urgency, Hannah showcased unparalleled dedication by not only arranging emergency oil deliveries but also personally delivering them on the same day. Her proactive and hands-on approach not only saved the day but also instilled a sense of trust and reliability in the service provided. This level of commitment is a true testament to excellence and sets a benchmark for customer service in the industry. I am genuinely impressed and grateful for the fantastic service provided, making my experience with craggsenergy.co.uk truly unforgettable.

Simply Unbeatable.

I cannot speak highly enough of my experience with Craggs Energy. From the very beginning, their staff displayed impeccable manners and an in-depth knowledge of the products and services they offer. Their commitment to providing the finest service is truly unbeatable. The name Craggs has become synonymous with quality in my eyes, and I can confidently say that I will not be using any other fuel supplier unless absolutely necessary. Emily, Danny, Ajaz, and Matt have consistently gone above and beyond, always being available and demonstrating complete honesty and trustworthiness. What sets Craggs Energy apart is their unwavering dedication to resolving any issues that may arise. Their calm and respectful approach, coupled with their extensive expertise, ensures that any concerns are addressed without any hassle. I am truly grateful for their outstanding support and commendable service. I highly recommend Craggs Energy to anyone in need of a reliable and trustworthy fuel supplier. Their professionalism and genuine care for their customers have left a lasting impression on me, and I am proud to be a loyal customer. Thank you, Craggs Energy, for setting the standard of excellence in your industry.

A Remarkable Experience: Craggs Energy Shines Bright

As a dedicated customer of craggsenergy.co.uk, I am compelled to share my unwavering appreciation for their unparalleled services. From the moment I engaged with their exceptional staff, I was met with a level of professionalism and expertise that exceeded all expectations. The impeccable manners and profound knowledge showcased by individuals such as Emily, Danny, Ajaz, and Matt truly set Craggs Energy apart as a beacon of excellence in the industry. The name Craggs has become synonymous with top-tier quality in my eyes, as I have yet to encounter a fuel supplier that comes close to matching the level of service provided by this remarkable team. Their unwavering commitment to customer satisfaction is truly commendable, and I find myself unable to consider seeking assistance elsewhere, knowing that Craggs Energy stands head and shoulders above the rest. In times of need, I have always found solace in the fact that Emily, Danny, Ajaz, and Matt are just a phone call away, ready to offer their honest and trustworthy guidance. Their prompt availability and willingness to go the extra mile have been a source of immense support, easing any concerns I may have had. Even on the rare occasion when an issue arises, Craggs Energy handles it with grace and efficiency, providing answers and solutions without any unnecessary hassle. It is reassuring to interact with a team of individuals who not only excel in their roles but do so with a level of respect, eagerness, and calmness that is truly admirable. Their thorough understanding of their jobs is evident in every interaction, leaving me feeling confident and valued as a customer. I wholeheartedly recommend Craggs Energy to anyone seeking a fuel supplier that goes above and beyond to deliver an unmatched experience. Thank you, Craggs Energy, for setting the standard of excellence in customer service.

Exemplary Service and Unwavering Commitment

My experience with craggsenergy.co.uk has been nothing short of exceptional. Despite facing challenging circumstances, Craggs consistently went above and beyond to deliver outstanding service. Their team's friendliness and unwavering professionalism truly set them apart from the rest. Choosing Craggs was undoubtedly the best decision I made, and I highly recommend them to anyone seeking top-notch service and commitment.

Cancelled my order to chare £100 more

After a frustrating experience with another fuel provider, I made the switch to Craggs Energy and I couldn't be happier. I was initially hesitant due to my previous encounter, but Craggs Energy exceeded all my expectations. Their customer service team was incredibly understanding and helped me find the best solution for my needs. They not only had the smaller tanker I required but also offered me a competitive price that didn't fluctuate with the market trends. I felt valued as a customer, and it was clear that Craggs Energy prioritizes transparency and fair pricing. This level of integrity is hard to come by in today's market, and it's something that sets them apart. I will continue to support Craggs Energy and recommend them to anyone in need of reliable, fairly priced fuel. Thank you for restoring my faith in customer service!

Transparency and Accountability: Restoring Faith in Ethical Business Practices

As a conscientious consumer seeking reliable services, I was disheartened by my recent encounter with craggsenergy.co.uk. Upon canceling my order, I uncovered a concerning discrepancy in pricing that left me feeling deceived. Despite being assured of their fleet's capabilities by a delivery driver, I was told a different story when they claimed a smaller tanker was unavailable. This led to a proposed re-order at a staggering £100 increase, citing market fluctuations. In moments like these, one can't help but question the integrity of certain businesses during times of crisis. Shouldn't there be ethical considerations that prevent blatant profiteering, especially in the midst of uncertainty and turmoil? I found myself longing for a company that prioritizes transparency and accountability, values that seem to be lacking in my recent interaction with Craggs Energy. Moving forward, I encourage businesses to reflect on the impact of their actions on consumer trust and loyalty. Upholding ethical standards shouldn't be an option but a fundamental pillar of every operation. It is my hope that companies like Craggs Energy will reconsider their pricing strategies and embrace fairness and honesty in their dealings. Let's bring back integrity and restore faith in ethical business practices.

Brilliant service from Craggs once again

⭐⭐⭐⭐⭐ I can't say enough good things about my recent experience with Craggs Energy. Their service has always been top-notch, but this time they truly went above and beyond. When there was an issue connecting to our fill pipe, the driver handled it with such grace and professionalism. Not only did he solve the problem seamlessly, but he also ensured that everything was put back in place and even handed us the delivery docket personally. What sets Craggs Energy apart is their genuine kindness and warm demeanor. It's not just about getting the job done; it's about making sure the customer feels valued and taken care of. It's rare to find a company that consistently delivers both exceptional service and a friendly attitude. I'm truly grateful for their outstanding service and I highly recommend Craggs Energy to anyone in need of reliable and courteous fuel delivery. They have earned my trust and loyalty, and I'll definitely be coming back for all my future needs. Thank you, Craggs Energy, for being a shining example of what great customer service looks like!

Exemplary Service: A Testament to Craggs Energy’s Professionalism and Dedication

I am thrilled to share my recent experience with Craggs Energy, which once again showcased brilliance in their service delivery. The impeccable professionalism and unwavering politeness of their team members have left a lasting impression on me. During a recent visit, a minor complication arose when connecting to our fill pipe, requiring the removal of two screws from the tank inspection cover. The driver approached this challenge with remarkable grace and a warm, friendly demeanor, ensuring a seamless resolution. Not only did he efficiently reassemble everything afterward, but he also made sure we had the delivery docket in hand – a thoughtful touch that sets Craggs Energy apart from other service providers. This exceptional encounter truly exemplifies the dedication of Craggs Energy to customer satisfaction and highlights their attention to detail and care. I am grateful for such a positive and stress-free experience, and I highly recommend Craggs Energy to anyone in need of reliable and top-notch service.

Excellent service from Neil who visited…

Craggs Energy has been a true lifesaver for us. When our heating system was on the fritz, Neil from Craggs Energy visited our home and provided impeccable service. His professionalism, friendliness, and dedication to solving our heating issues were simply outstanding. Despite two failed attempts from another company, Neil managed to get our heating up and running smoothly. He went above and beyond by offering invaluable advice on the contamination in our tank and its replacement, showing genuine care for our well-being. Without a doubt, Neil is a credit to Craggs Energy. We are incredibly grateful for the exceptional service and support we received. Thank you, Craggs Energy, for having such a remarkable professional like Neil on your team.