Craghoppers Reviews

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79 Reviews

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In the Clothing Store category

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13% users rated Terrible
1% users rated Poor
9% users rated Average
5% users rated Very Good
72% users rated Excellent
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C Consumer
11 days ago

Karlton half zip top wear

My review for craghoppers.com I bought a Karlton half zip top from the clearance store in Street, Somerset a few months ago. It’s really nice, but it’s worn badly by wearing in the car. The seatbelt has rubbed the surface to leave a diagonal mark across the front. Very disappointing, especially as maybe just 3 short car journeys, so beware. Cannot return to Craghoppers as it’s a clearance store
C Consumer
11 days ago

Karlton half zip top wear

My review for craghoppers.com I bought a Karlton half zip top from the clearance store in Street, Somerset a few months ago. It’s really nice, but it’s worn badly by wearing in the car. The seatbelt has rubbed the surface to leave a diagonal mark across the front. Very disappointing, especially as maybe just 3 short car journeys, so beware. Cannot return to Craghoppers as it’s a clearance store
C Consumer
11 days ago

Karlton half zip top wear

My review for craghoppers.com I bought a Karlton half zip top from the clearance store in Street, Somerset a few months ago. It’s really nice, but it’s worn badly by wearing in the car. The seatbelt has rubbed the surface to leave a diagonal mark across the front. Very disappointing, especially as maybe just 3 short car journeys, so beware. Cannot return to Craghoppers as it’s a clearance store
G Grainne Mc Laughlin
12 days ago

Great choices

My review for craghoppers.com Easy to buy, great price, swift delivery. Why not give the best to the best!!
G Grainne Mc Laughlin
12 days ago

Great choices

My review for craghoppers.com Easy to buy, great price, swift delivery. Why not give the best to the best!!
G Grainne Mc Laughlin
12 days ago

Great choices

My review for craghoppers.com Easy to buy, great price, swift delivery. Why not give the best to the best!!
G Graham Argent
12 days ago

A Satisfying Resolution

My experience with craghoppers.com has usually been delightful, but my recent purchase left me dissatisfied. The Men's Dynamic Pro Half Zip Fleece, bought on sale, turned out to be stiff and smaller than expected. However, the real disappointment came with the return process. Despite initiating the return on 6th February through Evri carrier as advised, I received no acknowledgment of the garment's return even by the 13th of February, and my refund was still pending. Efficient delivery and returns processes are vital for building customer trust in online purchases. Nevertheless, I'm relieved to share that the Craghoppers team promptly addressed my concerns and expedited the refund process, turning my initial disappointment into a satisfying resolution. I'm grateful for their exemplary customer service and look forward to continued patronage.
G Graham Argent
12 days ago

Where’s my refund ?

My review for craghoppers.com I’m generally very positive about Craghopper garments, but the Men's Dynamic Pro Half zip Fleece ordered in the sale, was an unpleasant stiff fabric and a tight fit. Large is usually fine for me. But not this product. I started the Returns process, on 6 February, using the recommended Evri carrier. Seven days later, (13 February) still no acknowledgement that the garment that the garment has been received. And still waiting for my refund. For an online purchasing system to be trusted by customer, both the Delivery and returns systems need to work efficiently. Otherwise, customers will shop with other suppliers
G Graham Argent
12 days ago

Where’s my refund ?

My review for craghoppers.com I’m generally very positive about Craghopper garments, but the Men's Dynamic Pro Half zip Fleece ordered in the sale, was an unpleasant stiff fabric and a tight fit. Large is usually fine for me. But not this product. I started the Returns process, on 6 February, using the recommended Evri carrier. Seven days later, (13 February) still no acknowledgement that the garment that the garment has been received. And still waiting for my refund. For an online purchasing system to be trusted by customer, both the Delivery and returns systems need to work efficiently. Otherwise, customers will shop with other suppliers
H Heather Lovell
12 days ago

Game changer for wet dog walks

My review for craghoppers.com Excellent products. I purchased a lovely warm waterproof coat, waterproof trousers and gloves in their January sale, which made things such good value for the quality. These have made dog walks on soggy days a LOT more bearable! No more rain soaking through - I come home dry underneath! Craghoppers was recommended to me by a dog walker friend on one such soggy day - I'm so glad she told me about them!
H Heather Lovell
12 days ago

Transforming my rainy-day dog walks: A Craghoppers Revelation

After stumbling upon Craghoppers' January sale, I decided to invest in a waterproof ensemble - a cozy coat, sturdy trousers, and reliable gloves. Little did I know that these pieces would revolutionize my wet dog walks! No longer do I dread soggy days; instead, I embrace them with confidence. Thanks to Craghoppers, I've bid farewell to the discomfort of rain seeping through my clothes, arriving home dry and content. A fellow dog walker, recognizing my struggle on a particularly dreary day, recommended Craghoppers to me. I am eternally grateful for this game-changing suggestion. Craghoppers has truly elevated my outdoor experience, making every wet walk a joyous adventure.
H Heather Lovell
12 days ago

Game changer for wet dog walks

My review for craghoppers.com Excellent products. I purchased a lovely warm waterproof coat, waterproof trousers and gloves in their January sale, which made things such good value for the quality. These have made dog walks on soggy days a LOT more bearable! No more rain soaking through - I come home dry underneath! Craghoppers was recommended to me by a dog walker friend on one such soggy day - I'm so glad she told me about them!
C customer
12 days ago

Craghoppers sizing has changed…

My review for craghoppers.com Craghoppers sizing has changed massively since I last bought any of their products. Their returns process is painfully slow and the online chat agent cannot deviate from their scripted replies. Last order from me - be aware of this company.
C customer
12 days ago

Craghoppers sizing has changed…

My review for craghoppers.com Craghoppers sizing has changed massively since I last bought any of their products. Their returns process is painfully slow and the online chat agent cannot deviate from their scripted replies. Last order from me - be aware of this company.
C customer
12 days ago

Craghoppers sizing has changed…

My review for craghoppers.com Craghoppers sizing has changed massively since I last bought any of their products. Their returns process is painfully slow and the online chat agent cannot deviate from their scripted replies. Last order from me - be aware of this company.

Introduction

Craghoppers.com is a leading online retailer specializing in outdoor clothing and accessories for adventure enthusiasts. With a focus on functionality and durability, Craghoppers offers a wide range of products designed to withstand the rigors of outdoor activities. Whether you're hiking, camping, or traveling, their collection of apparel and gear is built to keep you comfortable and protected.

Pros and Cons

  • Pros:
  • Diverse range of outdoor clothing and accessories
  • High-quality products that withstand harsh conditions
  • Wide selection of sizes and styles
  • Secure and user-friendly website
  • Efficient customer service for inquiries and support
  • Cons:
  • Some products may be relatively expensive
  • Limited availability of certain items during peak seasons

User Experience

When you visit craghoppers.com, you'll immediately notice the intuitive and well-organized layout. The website's design allows for easy navigation, ensuring a seamless shopping experience. The product categories are clearly labeled, making it simple to locate what you need without any hassle. The site also offers detailed product descriptions and high-resolution images, providing a comprehensive understanding of each item before making a purchase.

Pricing and Value for Money

While the prices at Craghoppers.com may be slightly higher compared to some competitors, they often reflect the superior quality and durability of the products. Customers who prioritize long-lasting performance and reliability recognize the value offered by Craghoppers. Additionally, the brand frequently runs promotions and discounts, which provide an opportunity for customers to save some money while still receiving high-quality outdoor gear.

Customer Service

Craghoppers is renowned for its excellent customer service. Their dedicated support team is readily available to assist customers with any inquiries or concerns. Customers can reach out to them via phone, email, or live chat, and their prompt and friendly responses ensure that issues are resolved efficiently. Craghoppers' commitment to customer satisfaction sets them apart and contributes to their loyal customer base.

Product Quality and Selection

Craghoppers is synonymous with top-notch product quality. Their apparel and gear are crafted using cutting-edge materials and technologies, ensuring durability, comfort, and protection in every item. Whether you need waterproof jackets, insulated clothing, or accessories like hats and gloves, Craghoppers offers a wide selection of products to suit various outdoor activities and climates. With sizes ranging from XS to XXL, they cater to customers of all shapes and sizes.

Website Usability

Craghoppers.com has a user-friendly interface that simplifies the shopping process. The website loads quickly, allowing customers to navigate smoothly and efficiently. The search function is highly effective, enabling users to find specific items or browse through product categories effortlessly. The checkout process is straightforward, with clear instructions and secure payment options, ensuring a hassle-free experience for shoppers.

Returns and Exchanges

Craghoppers has a flexible and customer-oriented returns and exchanges policy. If you receive a product that doesn't meet your expectations, you can easily return or exchange it within a specified timeframe. The process is convenient, and their customer service team assists in resolving any issues effectively.

Promotions and Discounts

Craghoppers regularly offers promotions and discounts to provide customers with opportunities to save money on their purchases. These deals may include seasonal sales, limited-time offers, or exclusive discounts for loyal customers. By subscribing to the Craghoppers newsletter or checking their website regularly, customers can stay informed about the latest promotions and enjoy savings on their favorite outdoor gear.

Reputation

Craghoppers has established a strong reputation as a trusted and reliable brand in the outdoor industry. With years of experience, they have garnered a loyal customer base who rely on the brand for their outdoor clothing and gear needs. Craghoppers' commitment to quality, customer service, and ethical business practices has contributed to their positive reputation among adventurers and outdoor enthusiasts worldwide.

Payment Options

Craghoppers.com offers a variety of secure and convenient payment options to ensure a seamless shopping experience. You can make your purchase using major credit cards such as Visa, Mastercard, and American Express. Additionally, they accept payment through PayPal, offering an extra layer of security for online transactions.

Loyalty Programs

Craghoppers currently does not offer a specific loyalty program. However, they occasionally launch promotions or exclusive discounts for their repeat customers. By subscribing to their newsletter or following their social media channels, customers can stay informed about these loyalty incentives and take advantage of the benefits.

Customer Reviews

Customer reviews play a vital role in informing others about the quality and performance of Craghoppers' products. The brand actively encourages customers to provide feedback on their website. These reviews help potential buyers make informed decisions and contribute to the transparency and authenticity of the brand's reputation.

Community Involvement

Craghoppers demonstrates a commitment to environmental sustainability and social responsibility. They actively participate in initiatives to reduce their carbon footprint and promote ethical manufacturing practices. Furthermore, they collaborate with organizations working toward conservation and environmental protection, showcasing their dedication to preserving the natural environment for future generations.

Shipping and Costs

When it comes to shipping, Craghoppers prioritizes quick and reliable delivery. They offer various shipping options, including standard and express delivery, which allow customers to choose the most convenient method based on their location and urgency. Shipping costs are reasonable and calculated based on the destination and weight of the package, ensuring fair pricing for customers worldwide.

In conclusion, Craghoppers.com offers outdoor enthusiasts a wide range of high-quality clothing and gear that can withstand challenging outdoor conditions. With a commitment to customer satisfaction, excellent customer service, and a reputation for durability, Craghoppers is an excellent choice for those seeking reliable outdoor products. While their prices may be slightly higher, their value proposition and occasional promotions provide customers with an opportunity to acquire top-notch outdoor gear at a reasonable cost. At Craghoppers, your adventure begins with the right apparel and gear.