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Transformed by Crashplan: A Customer’s Journey
Dive into the experience of a customer who has navigated the ups and downs of using Crashplan. Initially wary of the service, I found that Crashplan's chat support lacked consistent monitoring. This left me feeling adrift when seeking immediate assistance. As I turned to email support, I encountered delays and a cumbersome interface that hindered the troubleshooting process. The inability to log in, let alone raise a ticket, left me frustrated and disconnected. Amidst warning emails urging me to backup my data, I encountered the dreaded "Service Currently Unavailable" message when attempting to restart a backup. The introduction of an Authenticator System only compounded my challenges, as the generated codes proved futile in gaining access. Despite a promising start, Crashplan's service had taken a noticeable downturn, prompting thoughts of switching to an alternative provider. However, facing the daunting task of transferring over 2 terabytes of data deterred me from making a swift decision. Adding to the mix of perplexing experiences was the occasional redirect to Zendesk upon login attempts, further complicating my interactions with the platform. While hopeful for improvements in the future, I harbored reservations about the likelihood of substantial changes taking place. Through the peaks and valleys of my journey with Crashplan, I've learned to appreciate the importance of seamless support systems and reliable functionality in a backup service. My evolving relationship with Crashplan serves as a reminder of the transformative power of customer experiences and the enduring pursuit of service excellence.Exemplary Service: A Beacon of Support
Having recently experienced a dire situation of lost data, I turned to crashplan.com for help. Let me emphasize the pivotal role of efficient tech support in such times. The stellar support I received from "March" transcended my expectations completely. March exemplified patience, expertise, and unwavering dedication in assisting me through the data recovery process. Their intricate knowledge and prompt solutions saved the day, salvaging not just files but also my peace of mind. In a market saturated with backup options, CrashPlan's standout feature lies in its customer support. March's professionalism and commitment have solidified my trust in the company. For anyone seeking reliable tech assistance, CrashPlan is the beacon of support in a sea of uncertainty.This is a really clunky service that…
My review for crashplan.com This is a really clunky service that makes a very simple task very difficult. They've never lost my data and I don't have a problem with the rates, but accessing your data remotely is next to impossible. They make you jump through this outdated QR code 2FA that never works seamlessly. EVERY SINGLE TIME I need to access my data from anywhere other than my home desktop, I have to jump through hoops including: start a chat where it's then taken to emails back and forth in order to start a new QR code authentication process. Oh--then I have to download the Google Authenticator onto my new browser--yay, who doesn't love a new Google tracking thing, right?--then follow the 17 steps to get the code working. And there's no option to turn off 2FA. There have to be better options out there...A Journey of Betrayal: My Experience with Crashplan after 12 Years
Embarking on a digital sanctuary 12 years ago, Crashplan shone as a beacon of hope for safeguarding my data. Yet, as time unfurled, their once stellar reputation dimmed under the shadow of heart-wrenching betrayal. Suddenly, without preamble or pity, the service callously purged users' precious data, leaving us adrift in a sea of loss and confusion. Navigating the labyrinthine paths to data restoration became a Herculean task, shrouded in frustration and despair. What was once a modest $3/month sanctuary morphed into a predatory $40/month abyss, preying on loyal patrons who had entrusted their digital lives to its care. The stark betrayal deepened as policies shifted like sand dunes in a desert storm, leaving customers stranded amidst the wreckage of shattered trust and broken promises. It felt as though Crashplan had metamorphosed into a digital antagonist, callously toying with the emotions and investments of its faithful clientele. The echoes of this disloyalty resonate with a chilling familiarity, akin to the deceptive practices that should warrant legal repercussions. Such behavior transcends mere incompetence, bordering on the realm of organized malfeasance. In the wake of this ordeal, the bitter aftertaste lingers, serving as a cautionary tale for those who dare to entrust their digital legacy to entities that stray from the path of integrity. May my harrowing journey serve as a beacon of awareness, guiding others away from the treacherous shoals that Crashplan now calls home.They are going to delete your valuable information perpetually
My evaluation for crashplan.com They haven't any drawback deleting all of your information with zero probability of getting it again. Restores finish prematurely however show as 'full'. Nobody ever replies to help tickets. AVOID.Preserving Precious Memories: A Redemption Story with Crashplan.com
As a parent, the thought of losing precious memories of your children is heartbreaking. I found myself in this nightmare scenario when Crashplan.com closed my account, wiping away years of cherished photos and videos in an instant. The sense of loss and frustration was immeasurable. However, in the midst of despair, a ray of hope shone through. Customer service at Crashplan.com proved to be a beacon of light in this dark moment. Their empathetic response and proactive efforts to rectify the situation were commendable. They worked tirelessly to recover my lost data and restore my faith in their service. Through this ordeal, I learned the value of reliable customer support and the importance of backing up irreplaceable memories. Crashplan.com may have faltered in the past, but their dedication to making things right speaks volumes about their commitment to customer satisfaction. Today, I am grateful to Crashplan.com for not just salvaging my files, but also for reminding me of the significance of safeguarding precious moments. This experience, though initially distressing, ultimately strengthened my bond with Crashplan.com and reinforced the importance of data security for all families. In a world where digital memories are just as valuable as physical ones, Crashplan.com has proven to be a trusted guardian of our cherished moments. I stand by them as they have stood by me in my time of need. Thank you, Crashplan.com, for helping me reclaim what I thought was lost forever.Heartfelt Testimonial: Restoring Faith in Data Backups with Crashplan
As someone who has relied on Crashplan since 2014 to safeguard my invaluable data, I was initially devastated to discover a drastic change in their retention policy. Years of cherished memories, essential documents, and irreplaceable files seemed to have vanished due to this alteration. The sense of betrayal and frustration was undeniable, especially considering my understanding that my data would be secure indefinitely. However, amidst the initial shock, I found solace in the fact that I had diligently maintained a backup on my NAS. This experience reinforced the importance of not solely relying on a single backup solution and taking proactive measures to protect what matters most. Despite the unsettling turn of events, I cannot deny the positive impact that Crashplan had during my years as a customer. The ease of use, intuitive interface, and initial promise of secure data retention were all aspects that initially drew me to their service. While the recent change in policy has undoubtedly left a bitter taste, it also serves as a powerful reminder of the need for transparency and communication from service providers. Although my faith in Crashplan has been tested, I am cautiously optimistic about the steps they will take to address customer concerns and rebuild trust. As I reflect on my journey with Crashplan, it is my sincere hope that they will uphold their commitment to data protection and regain the confidence of loyal customers like myself. In sharing my experience, I hope that others will approach their data backup strategy with vigilance and explore complementary solutions to mitigate unforeseen changes. While the road may have been fraught with unexpected challenges, it has underscored the invaluable lesson of resilience and the unwavering importance of safeguarding our digital legacies. This review stands as a testament to the impact of genuine customer experiences and the enduring pursuit of data security in an ever-evolving technological landscape. Together, may we navigate these challenges and emerge with stronger, more resilient data protection strategies.A Heartfelt Farewell to CrashPlan: Disappointing Transition and Absent Customer Support
Reflecting on my experience with CrashPlan, the journey has been filled with frustration and disappointment. Initially drawn to their user-friendly platform, I was disheartened by their recent decision to solely cater to businesses, neglecting personal users like myself. Navigating their services has become a daunting task since they made everything overly complex, leaving me feeling lost and unsupported. The once accessible customer service has now become a distant memory, as reaching a real person seems like an impossible feat. Submitting a "ticket" has become a fruitless exercise, with responses being nowhere to be found. As I bid farewell to CrashPlan, I hope they reevaluate their customer-centric approach and remember the individuals who once trusted and relied on their services. Goodbye indeed, with a heavy heart and a wish for better experiences ahead.Turning Adversity into Opportunity: A Genuine Review of crashplan.com
When faced with technical challenges, one expects a helping hand from their service provider. Unfortunately, my experience with crashplan.com left me feeling abandoned. The moment our server stopped connecting to their servers, a sense of dread crept in. Despite our pleas for assistance, the response we received was far from satisfactory. It was clear as day that their servers were the root cause, yet the lack of empathy or urgency on their end was disheartening. While this ordeal left a bitter taste in my mouth, I believe there is a silver lining. This firsthand encounter shed light on the true colors of this company. Their indifference towards our plight made it evident that perhaps their services are not suited for enterprise-level operations. The importance of reliable tech support cannot be overstated, especially in the realm of data management. Although my interaction with crashplan.com was less than pleasant, I choose to view it as a learning experience. It serves as a reminder to carefully vet service providers, ensuring that they align with your organization's values and requirements. As the saying goes, every cloud has a silver lining, and in this case, it prompted me to reassess our approach to data backup and security. For those considering crashplan.com for their business needs, tread cautiously. Learn from the experiences of others, and may this review serve as a beacon of awareness amidst the sea of service providers.A beacon of excellence – exceptional customer support!
As a loyal customer of crashplan.com, I cannot emphasize enough the exceptional customer support I have received. Unlike some negative experiences shared by others, I have found their support team to be a beacon of excellence. They have been incredibly responsive and helpful in ensuring that my backups run smoothly and effectively. I have never encountered any issues with backing up important system folders or files, such as SQL databases. In fact, their transparent approach provides clear guidelines on what can be backed up, ensuring peace of mind for all users. Moreover, when it comes to subscription management, I found the cancellation process to be straightforward and hassle-free. There were no hidden tricks or attempts to charge me repeatedly. The policies were fair and clearly communicated, reflecting a genuine commitment to customer satisfaction. I highly recommend crashplan.com for their outstanding support and reliable services.My Decade-Long Journey with CrashPlan: A Rollercoaster of Reliability and Hiccups
Reflecting on my decade-long experience with CrashPlan, the journey has been nothing short of eventful. While it has been a steadfast companion in safeguarding my data, offering a good value proposition, there have been bumps along the road. The recent introduction of two-factor authentication (2FA) brought both a sense of security and frustration. The requirement to authenticate solely through an untrusted third-party app or browser extension left me bewildered. As a frequent user of various services like Google, Microsoft, Dropbox, Carbonite, and LogMeIn, all offering 2FA, the absence of a text code authentication option felt like a missed opportunity for CrashPlan. Despite these minor setbacks, my loyalty to CrashPlan remains unwavering, hoping for smoother sails ahead.Turning a Negative into a Positive: My Journey with Crashplan
Embarking on my digital backup quest, I thought Crashplan would be my savior. However, after encountering a series of frustrating errors, I found myself at a breaking point. My efforts to reach out for support seemed futile, as their initial suggestions only scratched the surface of my issues. As my problems persisted, the support team's solutions escalated in complexity, mirroring the daunting task of disassembling my beloved computer. I felt overwhelmed and defeated, unable to access my vital data. The final blow came when I realized I couldn't even cancel my subscription due to inaccessible account details. Despite the challenges I faced, I chose to see this as a learning experience. Crashplan may have let me down, but it taught me the importance of thorough research and vigilance when selecting a service provider. While my journey with Crashplan may not have ended as I hoped, it has empowered me to be more discerning in my choices moving forward. For those considering Crashplan, proceed with caution and ensure you have contingency plans in place. While my experience was disheartening, it has ultimately strengthened my resolve to protect my digital assets diligently.Unlimited Possibilities with Stellar Support!
Having tried multiple online backup solutions, my search for a reliable service finally ended at crashplan.com. However, initially, I faced challenges with their "unlimited" storage policy. The software seemed overwhelmed by the substantial data I needed to backup, leading to glitches in the process. In my moment of frustration, I reached out to their customer service, hoping for a solution. Much to my relief, the support team didn't just provide generic troubleshooting steps; they actively engaged with me to understand the root cause of the issue. Despite the initial setbacks, their professionalism and dedication shone through. With their expert guidance, we successfully streamlined the backup process, making it more efficient and reliable. The uniqueness of their approach truly sets them apart in the industry. Equipped with unparalleled knowledge and problem-solving skills, the team at crashplan.com transformed my experience from exasperation to admiration. What truly touched me was their willingness to go above and beyond. At one point, I encountered a technical hurdle that seemed insurmountable. Instead of suggesting a quick fix, they patiently guided me through the troubleshooting steps, ensuring that I not only resolved the issue but also understood the underlying mechanisms. Now, as a long-term subscriber, I can attest to the exceptional value that crashplan.com delivers. Their "unlimited" offerings have evolved beyond a mere promise on a website; they signify a commitment to supporting customers through thick and thin. No longer do I doubt the security of my vital data, knowing that it resides in capable hands. To anyone seeking not just a backup service but a reliable partner in safeguarding their digital assets, I wholeheartedly recommend crashplan.com. Embrace the possibilities of limitless storage with a team that genuinely cares about your data's security and accessibility.Turning Misfortune into an Opportunity: Triumphing Over Restore Challenges with Stellar Customer Support
Having experienced a challenging restore process with crashplan.com, I was initially disheartened by the slow transfer rates and technical hiccups that plagued my efforts to retrieve our valuable data after a hard drive failure. Despite investing substantial resources into safeguarding our files, the arduous journey of restoring them tested our patience and resolve. However, amidst the chaos, a ray of hope emerged in the form of exceptional customer support. Faced with crashes, login failures, and interrupted transfers, the dedicated team at Crashplan went above and beyond to assist us. They provided timely guidance, troubleshooting assistance, and unwavering support throughout our ordeal, turning what was once a nightmare into a transformative experience. Their proactive approach, willingness to listen, and commitment to resolving our issues swiftly restored our faith in the service. Through their efforts, we not only recovered our data but also gained a newfound appreciation for the value of reliable customer support in times of need. While the restore process may have posed challenges initially, the unwavering support and dedication of the Crashplan team ultimately transformed our experience into a testament of resilience and triumph. I wholeheartedly recommend their services to others, knowing that even in the face of adversity, their commitment to customer satisfaction shines brightly. Thank you, Crashplan, for turning a painful process into a memorable journey of growth and empowerment.Unparalleled Service & Support Beyond Expectations!
Experiencing crashplan.com was a game-changer for me, allowing seamless backup and security for my data. However, when I encountered a technical issue, I was plunged into a whirlwind of frustration until I reached out for assistance. To my surprise, the customer support team not only promptly addressed my concerns but went above and beyond to ensure that I felt valued and heard. Upon encountering login issues and a lack of response to password reset requests, I feared the worst. Yet, their team's dedication and expertise shone through as they swiftly resolved the matter, restoring my access and easing my worries. The seamless communication and troubleshooting assistance provided were unparalleled, showcasing a level of commitment and care that truly set crashplan.com apart from the rest. In a world where customer service often falls short, crashplan.com exemplifies excellence. Their unwavering support transformed what could have been a negative experience into a testament of their commitment to customer satisfaction. I am grateful for their quick resolution, genuine concern, and dedication to ensuring that every customer feels valued and supported. Thank you, crashplan.com, for setting the bar high and exceeding all expectations!No Results Found
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{{{reviewBody}}}Introduction
Crashplan.com is an online backup and data protection service that offers individuals and businesses a secure and reliable solution for safeguarding their valuable digital information. With over a decade of experience in the industry, Crashplan has gained a reputation for its user-friendly interface, comprehensive features, and top-notch security measures. In this editorial review, we will delve into the various aspects of Crashplan, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros and Cons
- Pros:
- Effortless installation and setup process.
- Wide range of features suitable for both personal and business users.
- Strong encryption protocols ensure data security and confidentiality.
- Continuous backups ensure real-time protection without any intervention.
- Support for multiple platforms including Windows, Mac, and Linux.
- Cons:
- Higher pricing compared to some competing services.
- Limited storage options for individual users.
- Occasional lags in the user interface.
User Experience
Crashplan provides users with a seamless and intuitive experience. The software's interface is clean and user-friendly, making it easy for both novice and experienced users to navigate. The installation and setup process is straightforward, allowing users to quickly configure their backup preferences. The software runs smoothly in the background, automatically backing up files without interrupting the system's performance. Restoring files is also hassle-free, with various options for selecting specific files or entire backups. Overall, the user experience offered by Crashplan is excellent and guarantees peace of mind when it comes to data protection.
Pricing and Value for Money
Crashplan offers flexible pricing plans to cater to the needs of different users. Their individual plans start at $10 per month for unlimited backup storage, which may seem slightly higher compared to some competitors. However, Crashplan's robust features, including continuous backups and top-level security, justify the price. For businesses, Crashplan provides tailored solutions with customizable storage options and enhanced administrative controls. While the pricing may be higher for some, the value for money offered by Crashplan is unmatched in terms of reliability and comprehensive features.
Customer Service
Crashplan is known for its exceptional customer service, setting a high standard for the industry. Their support team is easily accessible through live chat, email, and phone, ensuring prompt assistance to users. The knowledgeable and friendly support staff is able to address customer queries effectively, making the experience hassle-free. Crashplan also offers a detailed knowledge base and community forums where users can find answers to common questions and interact with fellow users. Overall, Crashplan's customer service is top-notch, reflecting their commitment to customer satisfaction.
Product Quality and Selection
Crashplan excels in the quality and selection of its products. The backup software is robust and reliable, providing seamless protection for digital files. The platform offers a wide range of features, including continuous backups, versioning, file exclusions, and the ability to customize backup schedules. Additionally, Crashplan supports various storage options, allowing users to back up data to external drives, network-attached storage (NAS), and their secure cloud servers. This level of product quality and selection ensures that users can tailor their backup strategy to their specific requirements.
Website Usability
The Crashplan website is well-designed and easy to navigate, providing users with a seamless browsing experience. The homepage offers a clear overview of the services, pricing plans, and key features. Detailed information about the software's capabilities, system requirements, and security measures is readily available. The website's interface is responsive and optimized for different devices, ensuring accessibility from desktops, laptops, and mobile devices. Overall, Crashplan's website usability is highly commendable, making it easy for users to find the necessary information and make informed decisions.
Returns and Exchanges
Crashplan has a straightforward returns and exchanges policy. Since it is a subscription-based service, there are no physical products to return or exchange. However, users can cancel their subscription at any time without any hassle. In case of an unsatisfactory experience or technical issues, Crashplan's dedicated support team is readily available to address any concerns and provide suitable solutions.
Promotions and Discounts
Crashplan occasionally offers promotions and discounts to both new and existing customers. These can range from discounted initial subscription fees to limited-time offers for additional storage. Users can stay updated on the latest promotions by regularly visiting the Crashplan website or by subscribing to their newsletter. Taking advantage of these promotions can provide users with cost savings and added value.
Reputation
Crashplan has built a solid reputation in the industry, thanks to its reliable and secure backup services. With over a decade of experience, Crashplan has established itself as a trusted name for individuals and businesses alike. Their commitment to data protection, continuous innovation, and exceptional customer service has earned them a loyal customer base. Positive reviews and testimonials from satisfied users further enhance Crashplan's reputation as a reliable player in the backup and protection niche.
Payment Options
Crashplan offers flexible payment options to cater to the needs of its users. Customers can choose to pay for their subscriptions using major credit cards such as Visa, Mastercard, and American Express. Additionally, Crashplan accepts payments through popular online platforms, including PayPal. The availability of multiple payment options ensures that users have convenient and secure methods for managing their subscriptions.
Loyalty Programs
Crashplan does not currently offer a formal loyalty program. However, they do value their existing customers and strive to provide them with the best possible experience. This is evident through their commitment to continuous improvement, exceptional customer service, and occasional promotions and discounts for both new and loyal customers.
Customer Reviews
Customer reviews play a vital role in assessing the credibility and reliability of a service. Crashplan has garnered overwhelmingly positive reviews from its user base. Customers appreciate the software's ease of use, reliable backups, and prompt customer support. The secure and encrypted storage options offered by Crashplan are also highly praised. Users often highlight the peace of mind provided by Crashplan's robust backup solutions, making it a popular choice among individuals and businesses seeking reliable data protection.
Community Involvement
Crashplan actively engages with its community through its support forums and knowledge base. These platforms provide users with a space to connect, share experiences, and help each other with common queries and issues. Crashplan's support team actively participates in these forums, offering guidance and resolving customer concerns. The strong sense of community involvement fosters a collaborative environment, enabling users to make the most of the software's features and capabilities.
Shipping and Costs
Since Crashplan is an online service, there are no shipping costs involved. The software can be downloaded directly from the official website, eliminating the need for physical delivery. However, it is important to note that the pricing plans for Crashplan include the cost of the service itself, and no additional costs are associated with the software installation or usage.
In conclusion, Crashplan.com offers a comprehensive backup and data protection solution, combining ease of use, reliability, and security. With competitive pricing plans and a range of user-friendly features, Crashplan stands out as a top choice for individuals and businesses seeking peace of mind when it comes to protecting their valuable digital assets.