Creality3dofficial User Reviews
150
Total User Ratings2/5
Final VerdictUsers Voice for Creality3dofficial
2% users rated Poor
0% users rated Average
2% users rated Very Good
30% users rated Excellent
Rate Creality3dofficial Coupons Store
| Aug 2022 | 2.7 | 3.3 | 2 | 4.3 | 1.3 | 1 |
|---|---|---|---|---|---|---|
| Sep 2022 | 1 | 3.8 | 2.2 | 4.8 | 1 | 1 |
| Jan 2023 | 1 | 4.2 | 1.4 | 4.3 | 1 | 1 |
| Line Chart for Rating of peer stores |
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Detailed Creality3dofficial Review by Aisha Bachlani
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Recommended by 73+ verified customers on Trustpilot
'Poor'
Based on 73 reviews
Creality3dofficial Recent User Reviews
Duration
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Reviewer Name: No One
Review Submission Date: 2022-08-25
Review Title: SCAM COMPANY DONT RETURN MONEY
Review Submission Date: 2022-08-25
Review Title: SCAM COMPANY DONT RETURN MONEY
Review Description: Please dont buy from this scammers! I tried tl send an unopenend package (!!) back cause i decided to take a different model. First it took 3 weeks and many emails to get a return label. Then i sent the package back with their return labels and now im waiting for 8 weeks to get my money back! on every email i get the response „the package is under check at the warehouse“. What is this? I guess this 600€ are lost and i will never get them back. this is a joke. Dont buy from this scam company!!! i ordered from their official website in germany.
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Reviewer Name: speedsmash
Review Submission Date: 2022-08-13
Review Title: The worst product possible
Review Submission Date: 2022-08-13
Review Title: The worst product possible
Review Description: The delivery took ages and after countless attempts to fix the and endless videos it still didn’t work. The thousands of faulty help videos also show that this product is utterly faulty.This 3d printer brought me down to my knees as countless of hours have been wasted for the printer.Take this is a warning DO NOT BUY THID PRODUCT OR ANYTHING FROM CREALITY! Don’t get scammed like I did
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Reviewer Name: Nevakonaza -
Review Submission Date: 2022-06-28
Review Title: Absolutely appalling after sales…
Review Submission Date: 2022-06-28
Review Title: Absolutely appalling after sales…
Review Description: Absolutely appalling after sales customer service, My unit arrived with a damaged part, they responded once, I answered their question, They never replied again to sort the issue...Avoid.
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Reviewer Name: liz ryan
Review Submission Date: 2022-06-03
Review Title: Absolutely appalling
Review Submission Date: 2022-06-03
Review Title: Absolutely appalling
Review Description: Absolutely appalling. Item arrived broke seller refused refund and lied to PayPal insisting on a return to china at a cost of over £2000 to myself. Never ever deal with this joke of a company. Don’t spend your money with this company I suggest find somewhere else to spend money as Creality just lies through their teeth to get what they want.
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Reviewer Name: Aaron
Review Submission Date: 2022-06-02
Review Title: Customer support from Creality is…
Review Submission Date: 2022-06-02
Review Title: Customer support from Creality is…
Review Description: Customer support from Creality is non-existent. They refuse to answer emails. A company of their size also does not need to release product via Kickstarter - another way they and Kickstarter have attempted to scam buyers.Based on their lack of communication alone, avoid Creality and their products.
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Reviewer Name: Randy Munoz
Review Submission Date: 2022-05-31
Review Title: Avoided giving a full refund at all cost
Review Submission Date: 2022-05-31
Review Title: Avoided giving a full refund at all cost
Review Description: I requested a refund for my order a couple of hours after ordering it, and boy will they try at all cost to not give it to you. I basically requested to cancel my order, yet they still decided to ship my item as it was a "misunderstanding" from their side. Yet, they're refusing to pay for the shipping to return and a restocking fee. Never order from this website if you're gonna have second thoughts because they arent going to provide the help you need through their terrible customer service.
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Reviewer Name: Quinton
Review Submission Date: 2022-04-10
Review Title: Creality CR6 SE verdict - take your chances
Review Submission Date: 2022-04-10
Review Title: Creality CR6 SE verdict - take your chances
Review Description: Creality CR6 SE worked for a few weeks then decided to go awry. No response from Creality (Official forum or email) or supplier (Box.co.uk). Seems their customer service is about as effective as my printer. Take your chances with this brand.
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Reviewer Name: Jeff Jenkins
Review Submission Date: 2021-09-19
Review Title: What customer service?
Review Submission Date: 2021-09-19
Review Title: What customer service?
Review Description: When their printers work well, they work really well. When they don't they can be an absolute pile of garbage and can easily become unusable unless you are very experienced with 3d printers. If you get a technical problem and require support you can forget it, their customer service and support systems are virtually non-existent. If they do respond to your queries it is often an incomprehensible answer.
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Reviewer Name: Adam Bickell
Review Submission Date: 2021-09-04
Review Title: AVOID AVOID AVOID YOU HAVE BEEN…
Review Submission Date: 2021-09-04
Review Title: AVOID AVOID AVOID YOU HAVE BEEN…
Review Description: AVOID AVOID AVOID YOU HAVE BEEN WARNED!!!!Bought a £320 ender cr-10. Got two kitchen bar stools delivered!!! Customer service doesn’t want to know or even reply to emails. DO NOT BUY FROM THESE CON ARTISTS!!!!
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Reviewer Name: James Dowsing-Reynolds
Review Submission Date: 2021-08-26
Review Title: Not paying VAT in UK
Review Submission Date: 2021-08-26
Review Title: Not paying VAT in UK
Review Description: So this is the official site, the link is from Creality.com but I ordered from crealityofficial.co.uk and had an order confirmation from creality3dofficial.com my issue apart from service is that they are not VAT registered and the stock is sold from the UK distribution centre.Can't imagine they are selling less than 80K a year?
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