Introduction

Creality3dofficial.com is an online marketplace dedicated to providing a wide range of 3D printing products to hobbyists and professionals alike. The website offers an extensive selection of 3D printers, upgrade kits, filament materials, and replacement parts.

Pros and Cons

Pros:
  • Large selection of 3D printing products
  • Reasonable pricing
  • Fast worldwide shipping
  • Knowledgeable customer service
  • Excellent customer reviews
Cons:
  • Occasional shipping delays
  • Website can be slow to load at times
  • Limited payment options

User Experience

Navigating the website is straightforward, with a well-organized menu and search function that makes finding items seamless. Customers can view product details and select from several color and material options before adding to cart.

Pricing and Value for Money

Creality3dofficial.com offers competitive prices for both its printers and accessories. The website also provides excellent value for money with bundle deals and special promotions.

Alternatives

Some alternatives to Creality3dofficial.com include Amazon and AliExpress. However, they’re not specifically dedicated to 3D printing and may have a less extensive selection of products.

Customer Service

The website offers a comprehensive FAQ section and fast, knowledgeable customer service that can assist with any inquiries or issues that may arise.

Product Quality and Selection

Creality3dofficial.com sells a wide range of 3D printers and accessories, from budget-friendly entry-level machines to high-end professional models. The selection is impressive, and all products on the website are vetted and rigorously tested for quality before being listed.

Website Usability

The website features an intuitive layout that is easy to navigate. The main menu has all the essential categories, and the search function is a useful tool for finding specific products.

Returns and Exchanges

The website has a robust return policy that allows customers to return items within 30-days of delivery for a full refund, minus the shipping fees.

Promotions and Discounts

Creality3dofficial.com offers various promotions, such as bundle deals or seasonal discounts, which provide excellent value for money.

Reputation

Creality3dofficial.com has an excellent reputation built on its commitment to providing reliable and high-quality products, as evidenced by its glowing customer reviews.

Payment Options

The website accepts payment through PayPal, credit, or debit card. However, it would be useful to have additional payment options.

Loyalty Programs

The website does not currently offer any loyalty programs.

Customer Reviews

Creality3dofficial.com has an impressive number of positive reviews, with customers praising the website’s product selection, fast shipping, and attentive customer service.

Community Involvement

Creality3dofficial.com has a vibrant online community of 3D printing enthusiasts, with active forums and social media channels where customers can share experiences and exchange advice.

Shipping and Costs

The website offers fast and reliable shipping worldwide, with delivery times varying depending on the customer’s location. Shipping fees are reasonable, and customers can opt for expedited shipping for an additional cost. Overall, Creality3dofficial.com is an excellent online marketplace for all things 3D printing. The website’s selection of products, affordable pricing, and exceptional customer service make it a top contender in the industry.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

Creality3dofficial Recent User Reviews

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Reviewer Name: No One

Review Submission Date: 2022-08-25

Review Title: SCAM COMPANY DONT RETURN MONEY
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Review Description: Please dont buy from this scammers! I tried tl send an unopenend package (!!) back cause i decided to take a different model. First it took 3 weeks and many emails to get a return label. Then i sent the package back with their return labels and now im waiting for 8 weeks to get my money back! on every email i get the response „the package is under check at the warehouse“. What is this? I guess this 600€ are lost and i will never get them back. this is a joke. Dont buy from this scam company!!! i ordered from their official website in germany.

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Reviewer Name: speedsmash

Review Submission Date: 2022-08-13

Review Title: The worst product possible
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Review Description: The delivery took ages and after countless attempts to fix the and endless videos it still didn’t work. The thousands of faulty help videos also show that this product is utterly faulty.This 3d printer brought me down to my knees as countless of hours have been wasted for the printer.Take this is a warning DO NOT BUY THID PRODUCT OR ANYTHING FROM CREALITY! Don’t get scammed like I did

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Reviewer Name: Nevakonaza -

Review Submission Date: 2022-06-28

Review Title: Absolutely appalling after sales…
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Review Description: Absolutely appalling after sales customer service, My unit arrived with a damaged part, they responded once, I answered their question, They never replied again to sort the issue...Avoid.

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Reviewer Name: liz ryan

Review Submission Date: 2022-06-03

Review Title: Absolutely appalling
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Review Description: Absolutely appalling. Item arrived broke seller refused refund and lied to PayPal insisting on a return to china at a cost of over £2000 to myself. Never ever deal with this joke of a company. Don’t spend your money with this company I suggest find somewhere else to spend money as Creality just lies through their teeth to get what they want.

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Reviewer Name: Aaron

Review Submission Date: 2022-06-02

Review Title: Customer support from Creality is…
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Review Description: Customer support from Creality is non-existent. They refuse to answer emails. A company of their size also does not need to release product via Kickstarter - another way they and Kickstarter have attempted to scam buyers.Based on their lack of communication alone, avoid Creality and their products.

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Reviewer Name: Randy Munoz

Review Submission Date: 2022-05-31

Review Title: Avoided giving a full refund at all cost
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Review Description: I requested a refund for my order a couple of hours after ordering it, and boy will they try at all cost to not give it to you. I basically requested to cancel my order, yet they still decided to ship my item as it was a "misunderstanding" from their side. Yet, they're refusing to pay for the shipping to return and a restocking fee. Never order from this website if you're gonna have second thoughts because they arent going to provide the help you need through their terrible customer service.

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Reviewer Name: Quinton

Review Submission Date: 2022-04-10

Review Title: Creality CR6 SE verdict - take your chances
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Review Description: Creality CR6 SE worked for a few weeks then decided to go awry. No response from Creality (Official forum or email) or supplier (Box.co.uk). Seems their customer service is about as effective as my printer. Take your chances with this brand.

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Reviewer Name: Jeff Jenkins

Review Submission Date: 2021-09-19

Review Title: What customer service?
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Review Description: When their printers work well, they work really well. When they don't they can be an absolute pile of garbage and can easily become unusable unless you are very experienced with 3d printers. If you get a technical problem and require support you can forget it, their customer service and support systems are virtually non-existent. If they do respond to your queries it is often an incomprehensible answer.

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Reviewer Name: Adam Bickell

Review Submission Date: 2021-09-04

Review Title: AVOID AVOID AVOID YOU HAVE BEEN…
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Review Description: AVOID AVOID AVOID YOU HAVE BEEN WARNED!!!!Bought a £320 ender cr-10. Got two kitchen bar stools delivered!!! Customer service doesn’t want to know or even reply to emails. DO NOT BUY FROM THESE CON ARTISTS!!!!

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Reviewer Name: James Dowsing-Reynolds

Review Submission Date: 2021-08-26

Review Title: Not paying VAT in UK
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Review Description: So this is the official site, the link is from Creality.com but I ordered from crealityofficial.co.uk and had an order confirmation from creality3dofficial.com my issue apart from service is that they are not VAT registered and the stock is sold from the UK distribution centre.Can't imagine they are selling less than 80K a year?
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