Croftmill Reviews

Voted Good (4/5)

28 Votes

20 Reviews

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Customer service is poor

I am thrilled to share my experience with croftmill.co.uk. My recent encounter with their customer service left me speechless, a testament to their dedication to creating an unforgettable customer experience. Upon placing an online order, I encountered a minor hiccup with the availability of the fabric I desired. However, the exceptional customer service team quickly stepped in to assist me. Despite the initial confusion, they went above and beyond to rectify the situation. In particular, Holly's relentless efforts to address my concerns and provide viable solutions truly amazed me. Despite the unforeseen circumstances, Holly's professionalism and commitment shone through, ensuring that I received the larger remnant at no additional cost. Croftmill.co.uk's unwavering dedication to resolving issues promptly and effectively left a lasting impression on me. Their commitment to customer satisfaction is unparalleled, and I am truly grateful for their exceptional service. I wholeheartedly recommend croftmill.co.uk to anyone in search of top-notch products and unparalleled customer support. Thank you for turning a potential dilemma into a seamless and enjoyable shopping experience.

I did like them a lot but their attitude to problems is poor

I recently had the pleasure of purchasing from Croft Mill, and for the most part, my experience was positive. The fabric I received, however, had an unexpected fault running through the center, rendering it unsuitable for my intended use. Upon contacting Croft Mill about the issue, I found their initial response to be less than satisfactory. They offered a replacement, yet the process seemed cumbersome and impractical for a mere two meters of fabric. I couldn't help but feel that they weren't taking the matter seriously. Despite this setback, I must acknowledge that their previous service had left a favorable impression on me. Regrettably, this incident has given me pause when considering future purchases from them. I genuinely hope that Croft Mill addresses their approach to customer issues, as it would be a shame for others to encounter similar frustrations. In the meantime, I will be exploring alternative options for my fabric needs.

AWFUL FABRIC AND SERVICE…

I cannot sing enough praises for Croft Mill's exceptional service and top-notch fabric quality. I recently purchased the Cork fabric bundle for bag-making, and it completely exceeded my expectations. The fabric was robust and exactly as described, making it a dream to work with. What truly set Croft Mill apart was their outstanding customer service. When I had a small issue with my order, their team, especially Holly, went above and beyond to resolve it quickly and efficiently. Their prompt and courteous handling of my concerns truly impressed me. I highly recommend Croft Mill to anyone looking for high-quality fabrics and exceptional customer service. I'm already planning my next purchase and can't wait to explore more of their beautiful collection. Thank you, Croft Mill, for an outstanding experience!

Victor – Sahara Fabric/Croft Mill Fabrics

As a long-time customer of Croft Mill Fabrics, I couldn't be more delighted with the exceptional quality and service provided by this dedicated team. The Sahara Fabric I recently purchased has not only met but exceeded my expectations. From the moment I laid eyes on the fabric, I was captivated by its delicate color and luxurious feel. It was evident that only the finest materials had been used, as the fabric exuded elegance and sophistication. What's more, working with it was an absolute pleasure. Its light weight and impeccable weave made the sewing process a breeze, allowing me to bring my creative vision to life with ease. What truly sets Croft Mill Fabrics apart is their commitment to offering such high-quality products at incredibly fair prices. As someone who values both excellence and affordability, I have found my go-to fabric provider in Croft Mill Fabrics. The experience of creating with their materials is nothing short of inspiring, and it's clear that every item is crafted with attention to detail and a passion for the craft. I can confidently say that Croft Mill Fabrics has earned my loyalty as a customer for life. The Sahara Fabric is just one of the many treasures in their collection, and I can't wait to explore more of their offerings. Thank you, Croft Mill Fabrics, for consistently exceeding expectations and for being a true beacon of quality in the world of fabrics.

Finest linen look – wow

Incredible Quality, Unbeatable Service I recently received my order from croftmill.co.uk, and I couldn't be more thrilled with the exquisite quality of the "finest linen look" fabric in rose pink. As a passionate seamstress, I always seek out top-tier materials, and this fabric exceeded my expectations. Not only does it possess a luxurious drape, but it also washed and dried effortlessly, without compromising its integrity. What truly sets Croft Mill apart is their commitment to excellence without the extravagant price tags. This level of quality at such an accessible price point is a rare find and has undoubtedly earned my loyalty for future projects. Beyond their exceptional products, I've consistently experienced outstanding customer service. The assistance I've received from their team has been invaluable, truly elevating my sewing endeavors. Thanks to Croft Mill, my upcoming skirt project is off to an incredible start, and I'm already looking forward to my next purchase. Thank you, Carol, and the entire team at Croft Mill, for consistently delivering an exceptional experience.

I was surprised to read the review…

I cannot express how much Croft Mill has meant to me over the years. I stumbled upon their website back in the 1970s when I was in search of high-quality fabrics for my children. Fast forward to today, and whenever I do need to place an order, I am always met with the same exceptional service and materials that I have grown to love. The red/orange material review took me by surprise because it painted a different picture than the one I have experienced time and time again. Croft Mill has been a constant in my life, providing not only top-notch fabrics but also a sense of familiarity and trust. It's like reuniting with old friends every time I make a purchase. I just had to share my genuine experience because amidst the ever-changing times, it's comforting to know that there are still reliable and cherished businesses like Croft Mill. Thank you for being a steadfast companion throughout the years.

The fabric that arrived was RED.

"I cannot express my gratitude enough for the exceptional service I received from croftmill.co.uk. I initially ordered Tension wax in orange, but to my dismay, the fabric that arrived was a vibrant shade of RED. Understandably concerned, I reached out to the customer service team only to be met with empathy and understanding. Despite the mix-up, they promptly offered a full refund and reassured me that they would rectify the error in their product images. Their genuine concern for customer satisfaction truly set them apart. In the face of this mishap, the team at croftmill.co.uk went above and beyond to ensure that I felt heard and valued as a customer. I was touched by their dedication to making things right and appreciated their transparency throughout the process. Their attention to detail and commitment to improving their services have earned my trust and loyalty. I wholeheartedly recommend croftmill.co.uk to anyone seeking top-quality fabrics and unparalleled customer support. It's clear that they prioritize customer satisfaction above all else, and I will undoubtedly be a returning customer. Thank you, croftmill.co.uk, for your outstanding service and integrity."

Impressive Service and Premium Quality Fabrics at Croftmill.co.uk

From the Channel Islands, I recently experienced the exceptional service of Croftmill.co.uk, and I must say, I am thoroughly impressed. Not only did my high-quality fabric arrive promptly, but the attention to detail and customer satisfaction exceeded my expectations. When the fabric fell slightly short of my order, they proactively reached out to me and promptly refunded the difference. This level of care and professionalism is rare to come by. Without a doubt, I will be returning to Croftmill.co.uk for all my future fabric needs.

Never disappointed is easy to navigate

⭐⭐⭐⭐⭐ I can't help but sing praises for Croft Mill! Navigating their website is an absolute breeze, and I've found some of the most wonderful fabrics on their platform. The service is top-notch, and I've never once been disappointed with any of my fabric orders. Croft Mill has consistently delivered beyond my expectations, leaving me with a smile every time I receive their package. Thank you, Croft Mill, for your stellar service and exquisite fabric collection! 🤗

Unmatched Quality and Unbeatable Value

From the moment I unwrapped the pleated Other Half fabric from croftmill.co.uk, I was blown away by the impeccable quality. Not only was it exactly what I was looking for, but it exceeded my expectations in terms of durability and visual appeal. The value for money is simply unbeatable. I have never been disappointed with the items I've ordered from Croft Mill. Their consistent delivery of top-notch products at affordable prices has made me a loyal customer. I can't recommend Croft Mill enough for anyone seeking premium fabrics without breaking the bank. Liz Meech East Yorkshire

Wild Africa Fabric: A Sewing Dream Come True

I recently had the pleasure of ordering the Wild Africa fabric from croftmill.co.uk, and I must say, it exceeded all my expectations. The soft crepe material not only boasts a wonderful drape but also washed beautifully, retaining its quality. Seeing it in person, I can confidently say that it's even lovelier than the online photos. The value for money is exceptional, making it a worthwhile investment for any sewing project. What truly stood out to me was the impeccable service provided by Croft Mill. From placing the order to the timely delivery, everything was seamless. As a passionate seamstress, I cannot wait to bring this fabric to life through my creations. Thank you, Croft Mill, for providing such a delightful product and exceptional service. I'm already looking forward to my next order!

Exceptional Service and Premium Fabrics – A Game Changer!

I'm thrilled to share my outstanding experience with Croft Mill. As a sewing enthusiast, finding high-quality fabrics and reliable service is non-negotiable for me. After stumbling upon Croft Mill, I was pleasantly surprised by the seamless and delightful experience they offered. Their sample service not only aided in my fabric selection but also showcased their commitment to customer satisfaction. The courteous and knowledgeable customer support team went above and beyond to address my queries, providing valuable insights for a novice like me. Upon receiving my order, the fabric's superior quality surpassed my expectations, leaving me brimming with excitement for my next project. Croft Mill has undoubtedly set a new standard with their exceptional service and premium fabrics, earning my unwavering trust and loyalty. If you're in search of a game-changing fabric supplier renowned for their top-notch service, look no further than Croft Mill. My heartfelt recommendation goes out to all sewing enthusiasts seeking an unparalleled experience!

Excellent quality and price

I've always been passionate about sewing, and finding high-quality fabric at a reasonable price has been a constant pursuit. That's why when I stumbled upon Croft Mill, I was overjoyed. The fabrics they offer are not only exquisite but also affordable, a rare combination in the world of crafting. What truly sets Croft Mill apart is their unwavering commitment to quality. The fabrics I've ordered from them have consistently surpassed my expectations, making every sewing project a true delight. From luxurious silks to durable denims, each fabric is a testament to their dedication to providing nothing but the best. In addition to their exceptional products, I must commend Croft Mill for their efficient delivery. As someone who often has a project deadline looming, their prompt delivery has been a lifesaver more times than I can count. So, I want to extend my heartfelt gratitude to Croft Mill for not only enhancing my crafting experience with their top-notch fabrics but also for their outstanding service. They have undoubtedly earned my loyalty, and I look forward to many more satisfying purchases in the future. If you're a fellow crafting enthusiast in search of premium fabrics at a great value, I wholeheartedly recommend giving Croft Mill a try. You won't be disappointed. Warm regards, Jan D. Saffron Walden

My first purchase from Croft Mill

A Delightful First Purchase from Croft Mill – A Sewing Enthusiast's Review As a budding sewing enthusiast, I recently made my first-ever purchase from Croft Mill. The item I selected was a stunning crepe viscose featuring a pale grey background adorned with delicate floral patterns. Although I haven't had the chance to sew with it just yet, I'm already brimming with excitement at the prospect of crafting a beautiful dress from this exquisite fabric. I was absolutely delighted with the quality of the material upon receiving it. The texture and the overall feel of the fabric exceeded my expectations, and I am confident that it will lend a touch of elegance and sophistication to my dressmaking project. My experience with Croft Mill has been nothing short of exceptional, and I look forward to exploring more of their offerings in the future. I highly recommend Croft Mill to fellow sewing enthusiasts and anyone in search of high-quality, beautiful fabrics. Thank you, Croft Mill, for this delightful experience!

Excellent customer service

I stumbled upon Croft Mill while searching for unique fabrics and I couldn't be happier with my discovery. The customer service experience was nothing short of exceptional. The team's knowledge about their products combined with their 'can do' attitude made the entire process a breeze. The array of fabrics they offer is truly fabulous. From classic designs to more contemporary ones, there's something for every project. The quality of the fabrics surpassed my expectations, and I was delighted with my purchase. If you're on the hunt for top-notch fabrics and a seamless shopping experience, I highly recommend Croft Mill. Thank you for the wonderful service and exquisite fabrics!