Crystaltravel User Reviews

Introduction:

Crystaltravel.us is an online travel agency that offers everything from flights, hotels, vacation packages, tours, car rentals, visas, and travel insurance. This means that customers can easily plan and book their entire trip in one place. The website is easy to navigate and offers a user-friendly experience.

Pros:

One of the biggest advantages of using crystaltravel.us is the variety of options available. Customers can choose from a wide range of airlines, hotels, and tours, giving them flexibility in planning their travel. Another standout feature is the competitive pricing, ensuring that customers get the best deal possible.

Cons:

One downside of crystaltravel.us is that the prices can sometimes be misleading. Taxes and fees might not be included in the initial advertised price, which can be frustrating for customers expecting to pay a certain amount. The website could also benefit from better organization of information, as it can be overwhelming with the amount of options available.

User Experience:

Overall, the website is fairly easy to use. The search function is effective and intuitive, and the website design is clean and attractive. Customers can filter their search results based on various criteria, such as price, airline, departure and arrival times, and even cabin class.

Pricing and Value for Money:

Crystaltravel.us offers competitive pricing for flights, hotels, and other travel services, making them a great option for budget-conscious travelers. However, as mentioned earlier, additional fees and taxes can sometimes make the final price higher than what was initially advertised.

Alternatives:

Some popular alternatives to crystaltravel.us include Expedia, Booking.com, and Travelocity. While they all offer similar services, they may differ in terms of pricing, selection, and customer service.

Customer Service:

Crystaltravel.us has a dedicated customer service team that is available 24/7 to assist with any questions or concerns. However, some customers have reported slow response times or difficulty reaching a representative.

Product Quality and Selection:

For the most part, crystaltravel.us offers a wide selection of quality travel products and services. The website provides detailed descriptions of each product/service, including reviews and ratings from other customers.

Website Usability:

The website is easy to navigate and visually appealing. The search function is straightforward and effective, allowing customers to easily find what they are looking for. However, as mentioned earlier, the website could benefit from better organization of information.

Returns and Exchanges:

Crystaltravel.us has a flexible cancellation policy, allowing customers to cancel or modify their reservations prior to the deadline with minimal penalty. However, specific terms and conditions can vary depending on the provider, so it's best to review the cancellation policy before booking.

Promotions and Discounts:

Crystaltravel.us offers various promotions and discounts throughout the year, including last-minute deals, holiday packages, and special offers. Customers can also sign up for their newsletter to receive exclusive promotions and discounts.

Reputation:

Crystaltravel.us has a mixed reputation, with some customers praising their competitive pricing and variety of options, while others have reported issues with customer service and hidden fees. However, they have an A+ rating with the Better Business Bureau, indicating that they prioritize customer satisfaction.

Payment Options:

Crystaltravel.us accepts various forms of payment, including major credit cards and PayPal. They also offer flexible payment plans for select bookings, allowing customers to pay in installments.

Loyalty Programs:

Crystaltravel.us does not currently offer a loyalty program, but they do have a referral program where customers can earn a discount for referring friends and family.

Customer Reviews:

Like any travel agency, crystaltravel.us has both positive and negative customer reviews. However, overall, they have maintained a decent rating on platforms like Trustpilot and Google Reviews.

Community Involvement:

Crystaltravel.us does not explicitly mention any community involvement or charitable initiatives on their website.

Shipping and Costs:

As an online travel agency, crystaltravel.us does not have any shipping costs. However, customers should be aware of potential fees or taxes associated with their selected services.