Users Voice for Ctshirts

15% users rated Terrible
5% users rated Poor
1% users rated Average
5% users rated Very Good
75% users rated Excellent
Pie Chart Review Representation for Ctshirts
Ctshirts Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 Feb 2019

Last updated by on 07 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 5 1 4.4 4.5 4.5 4.8
Oct 2022 3 1 4.4 4.7 4 4.8
Nov 2022 3 1 2.7 4.2 4.2 4.9
Dec 2022 5 5 5 5 5 5
Mar 2023 3.5 1.5 4.6 3.3 5 4.8
Line Chart for Rating of peer stores

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Detailed Ctshirts Review by

Introduction

Charles Tyrwhitt, also known as CT Shirts, is a British manufacturer and retailer of men's formal and casual wear. Founded in 1986, the company is renowned for its high-quality clothing at affordable prices, excellent customer service, and exceptional attention to detail. CT Shirts operates both online and in-store, with outlets in the UK, Europe, and the USA. The company's website, ctshirts.com, offers a range of clothing options, including shirts, suits, trousers, knitwear, and accessories.

Pros

  • Wide range of high-quality products
  • Affordable pricing
  • Excellent customer service and attention to detail
  • User-friendly website with easy navigation and search options
  • Accurate sizing information and free returns and exchanges

Cons

  • Limited size options for some products
  • Somewhat limited range of colors and patterns for some items

User Experience

CT Shirts offers an exceptional user experience on its website. The layout is clean and user-friendly, with easy navigation tabs and clear product categories. Customers can quickly find the products they are looking for using the search function, and the site provides accurate sizing information with the help of a detailed size chart. The checkout process is quick and easy, and customers can save their shipping and billing information to speed up future purchases.

Pricing and Value for Money

One of CT Shirts' biggest selling points is its affordable pricing without compromising on quality. The company offers a wide range of formal and casual wear at prices comparable to many fast-fashion brands. Additionally, CT Shirts runs promotions and discounts throughout the year, including free shipping, 4 shirts for $199, and discounted bundle deals for suits and trousers.

Alternatives

Some of CT Shirts' competitors include:
  • Brooks Brothers
  • J.Crew
  • Bonobos
  • Hugo Boss
  • Paul Smith

Customer Service

CT Shirts offers excellent customer service, from its well-trained support team to free returns and exchanges. The company's customer service team is available by phone, email, or live chat to answer any questions or concerns. Additionally, CT Shirts provides accurate sizing information and a detailed size chart to ensure that customers order the correct size the first time.

Product Quality and Selection

CT Shirts offers a wide range of high-quality clothing items for formal and casual occasions, including shirts, suits, trousers, knitwear, and accessories. The shirts are made from 100% cotton and are available in different fits, styles, colors, and patterns. The suits are made from high-quality fabrics and are available in different cuts, sizes, and colors. CT Shirts also offers a range of knitwear, including sweaters and cardigans, and accessories such as cufflinks, ties, and belts.

Website Usability

CT Shirts' website is user-friendly and easy to navigate. The homepage provides users with quick access to the company's latest promotions and discounts, as well as easy access to the site's product categories. Customers can also use the site's advanced search function to quickly find the products they are looking for. Additionally, the site's size chart and detailed product descriptions provide customers with all the information they need to make an informed purchase.

Returns and Exchanges

CT Shirts offers free returns and exchanges on all of its products, giving customers peace of mind when shopping online. Customers can return or exchange their items for any reason within 180 days of purchase. The company also provides a pre-paid return label with every order to ensure a hassle-free returns process.

Promotions and Discounts

CT Shirts offers a range of promotions and discounts throughout the year, including free shipping, bundle deals, and seasonal sales. The company also offers a referral program, allowing customers to earn discounts for referring their friends to the site.

Reputation

CT Shirts has a strong reputation for providing high-quality clothing at affordable prices, along with exceptional customer service. The company also has positive reviews on various review sites such as Trustpilot, indicating that customers are satisfied with their purchases.

Payment Options

CT Shirts offers a range of payment options, including credit cards, PayPal, and Apple Pay. Customers can also save their payment information for future purchases.

Loyalty Programs

At this time, CT Shirts does not offer a loyalty program.

Customer Reviews

CT Shirts has positive reviews from customers across various platforms, including Trustpilot and Google Reviews, indicating that customers are satisfied with their purchases and the service they receive. Customers have praised the company for its high-quality products, exceptional customer service, and fair prices.

Community Involvement

At this time, there is no information available about CT Shirts' involvement in the community.

Shipping and Costs

CT Shirts offers free standard shipping on orders over $75 within the USA. The company also offers expedited shipping options for an additional fee based on the shipping location and the size of the order. The company ships internationally, but shipping costs vary based on the delivery location and the size of the order.

Ctshirts Recent User Reviews

User Rating

5 stars

38

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Reviewer Name: Mr I CLAPSHAW

Review Submission Date: 2022-12-08

Review Title: Really poor
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Review Description: Really poor. Ordered with a delivery date confirmed. When it didn't arrive I spent 2 weeks chasing the company who never responded as promised. In the end they statesd it was 'safe to assume lost in post'. So I didn't get my item for my party and had to ask for a refund. Rubbish. Will never use again.

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Reviewer Name: Janet Reed

Review Submission Date: 2022-12-08

Review Title: Are your dress shirts long enough?
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Review Description: Are your dress shirts longer if the sleeve length is longer? In the states my son is a Large Tall size and I wasn't sure if your shirts would fit him lengthwise since you don't have a Tall designation...

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Reviewer Name: Mrs Gee Fox

Review Submission Date: 2022-12-08

Review Title: Excellent prompt service from this…
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Review Description: Excellent prompt service from this company.Just need to use a different carrier and stop using Evri. THey let them down time and time again

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Reviewer Name: Walter Schrettl

Review Submission Date: 2022-12-07

Review Title: Telcall was perfect
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Review Description: Telcall was perfectSummary Statement at the end of the call was missing

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Reviewer Name: Jason McLinton

Review Submission Date: 2022-10-06

Review Title: Helpful agents, AMAZING shirts
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Review Description: Helpful agent in the online chat. And AMAZING shirts. Great fit, feel and look. Exactly what I ordered and prompt. I am beyond satisfied with my experience.

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Reviewer Name: Sean Dolan

Review Submission Date: 2022-10-06

Review Title: Good quality shirts but had to return…
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Review Description: Good quality shirts but had to return due to size issues. To actually get a refund is very difficult. Initially told that had lost my bank details and to call them. Again very difficult to get through. Charged 3 pounds postage for return. Very difficult to deal with. This was my first and last time buying a shirt from this company. TM Lewin are much easier to deal with

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Reviewer Name: Howard

Review Submission Date: 2022-10-05

Review Title: Great shirts backed up with excellent…
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Review Description: Great shirts backed up with excellent customer service. What more could you ask for!

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Reviewer Name: Richard Orr

Review Submission Date: 2022-10-05

Review Title: Don't mention the Delivery
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Review Description: Order got processed quickly and sent out express delivery.That's where issues started, the used EVRI (we'll just call them Hermes by another name)Hermes said it was out for delivery at 6.55pm, then 5 minutes later said they couldn't deliver that day (quell surprise!)That's the last I heard from EVRI.Rang Charles Tyrwrihtt yesterday, clueless. Said they'd refund the express shipping but still charge standard shipping!Been nearly a week, since orderingfor next day delivery.Pitiful, not sure I'll use them again (all my shirts are from them!)

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Reviewer Name: DJS

Review Submission Date: 2022-10-05

Review Title: Delay on custom shirt for a wedding
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Review Description: Ordered a custom shirt for a wedding, no warning that it would be delayed indeed delivery was confirmed for 1st October Customer services today advised it will be another week but not guaranteed and that they cannot speed it up at allThanks CT for such a condescending replyDates are far from clear during the ordering process Particularly when ordering multiple items as was the case hereNot impressed with attitude to a long standing customer Fare thee well. plenty of other retailers out there

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Reviewer Name: Silver Fox

Review Submission Date: 2022-09-11

Review Title: Not the same quality
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Review Description: Had many Non iron shirts from CT before lock down, latest ones need to be ironed before I can wear them,

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