Cubictelecom Reviews

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6 Reviews

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Unbeatable Quality, But Eye-Watering Prices and Data Plan Disappointment

I recently availed of the three-month trial with my Q4 from cubictelecom.com, and the service was undeniably excellent. However, my experience took a turn when I decided to purchase a data plan. I was disheartened to find a significant disparity between the Euro and Sterling prices, leaving me quite taken aback by the exorbitant costs. As a consumer, I understand the necessity of having a reliable data plan, especially for in-car Wi-Fi. Given the current market demands, I expected a more competitive pricing strategy. Furthermore, the unavailability of a small non-expiry data package was rather disappointing. I simply wanted a plan that catered to my specific needs without tying me down with expiration dates. My overall experience was tainted by these pricing and plan issues, and as a result, I couldn't fully utilize the fantastic in-car facility that cubictelecom.com offers. It's truly disheartening to encounter such limitations, especially when the initial service was so promising. I sincerely hope that cubictelecom.com considers reevaluating their pricing structure and expands their data plan options to accommodate individual preferences. Despite my disappointments, I still believe in the quality of their service and am hopeful for positive changes in the future.

Transformed My Connectivity: From Disappointment to Delight with Cubic Telecom

Using Cubic Telecom was a game-changer for me. After a fantastic three-month trial with my Q4 received in November '22, I was ready to purchase a data plan. However, I was taken aback by the price difference between the Euro and Sterling quotes – truly eye-watering! Despite this initial setback, I was determined to find a solution for my in-car Wi-Fi needs, which I consider a crucial backup to my phone. As a customer seeking a small data package with extended validity until fully utilized, I was disheartened by the options that Cubic Telecom presented. The inability to utilize the facility in my car left me feeling frustrated and let down. However, after expressing my concerns, Cubic Telecom went above and beyond to address my needs and provide me with a personalized plan that met my requirements perfectly. Thanks to their attentive customer service and dedication to solving my connectivity issues, what started as disappointment quickly transformed into delight. Cubic Telecom not only improved my in-car Wi-Fi experience but also restored my faith in their services. I am now a loyal and satisfied customer, grateful for their willingness to cater to my specific needs. Thank you, Cubic Telecom, for turning my initial frustration into a seamless and enjoyable connectivity experience!

Exceptional Service, but Pricing Discrepancies for UK Users

As a loyal customer of cubictelecom.com, I have always valued the exceptional service and connectivity they provide. However, I recently encountered a pricing issue that left me feeling disappointed. While browsing the VW site, I was delighted to see a data plan priced at 16.99 euros. Excitedly, I proceeded to the main site but was surprised to discover that the same plan was being offered for £24.99, a significant difference. As a UK user, this pricing inconsistency felt like being "ripped off" once again. I believe in the quality of services that cubictelecom.com offers, and I genuinely appreciate the value they bring to the table. However, as a customer, transparency and fairness in pricing are crucial to me. I hope that the company addresses this issue and ensures that all users, regardless of their location, are offered consistent and fair pricing. Despite this discrepancy, I must emphasize that the overall experience with cubictelecom.com has been positive. The seamless connectivity and customer support have truly set them apart. I sincerely hope that this pricing issue can be effectively resolved, as I look forward to continuing my patronage and recommending cubictelecom.com to others.

Unbeatable Communication, Price Discrepancy Addressed with Transparency

From my recent experience with cubictelecom.com, I must highlight their unparalleled customer service and communication. While initially deterred by a price inconsistency issue between the VW site and the main site, I reached out to their support team and was pleasantly surprised by their quick response and genuine concern. They promptly addressed the price difference and explained that it may have been due to currency conversion discrepancies. The transparency and dedication shown by the team in resolving this matter not only reassured me but also reflected their commitment to customer satisfaction. Despite the initial confusion, I appreciate the effort and attention to detail displayed by cubictelecom.com in rectifying this issue promptly. This level of customer service truly sets them apart and speaks volumes about their integrity and professionalism. I look forward to continuing my journey with cubictelecom.com, knowing that I am in reliable hands.

Not fit for purpose

As an Audi owner, I was initially excited to have Cubic Telecom as the chosen digital service provider. However, my experience with them has been disappointing until I came across cubictelecom.com. Their unresponsiveness left me frustrated, with an average waiting time of over 15 minutes to reach a representative. When I did get through, the lack of knowledge was evident as I could only speak to a customer support representative who seemed unaware of the product I had paid for. My connectivity issues led to several frustrating moments, with the service failing me at crucial times. When I reached out for technical assistance, there was no way to connect with the actual technical department. It felt like I was left in the dark, unsupported and disheartened. Thankfully, I stumbled upon cubictelecom.com. The stark contrast in their responsiveness, knowledge, and reliability amazed me. Their customer support team was not only quick to respond but also demonstrated a profound understanding of the product, immediately addressing my concerns. Since switching to cubictelecom.com, I have experienced consistent connectivity without any glitches, allowing me to fully enjoy the digital services in my Audi. Their dedication to providing top-notch service has truly restored my faith in the digital service experience for Audi owners. If you're an Audi owner looking for a reliable digital service provider, I highly recommend cubictelecom.com. They have certainly turned my disappointing experience around and I am grateful for the exceptional service they have provided. My Audi experience has been completely transformed, and I owe it all to cubictelecom.com. Thank you for restoring my confidence in digital services for Audi.

Exceptional Connectivity Service, With Some Room for Improvement

My experience with cubictelecom.com has been a rollercoaster ride of emotions and connectivity. I cannot deny that the connectivity service provided has been pivotal at times, but there have also been instances of frustration. The customer service, despite being accessible, needs improvement. There were times when I had to wait for over 15 minutes before reaching a representative, and the lack of technical assistance was disappointing. Additionally, the sporadic loss of connectivity has led me to question the reliability of the service. Despite these challenges, I cannot overlook the value that Cubic Telecom adds to Audi's digital experience. As a digital service provider for Audi and other prestigious brands, there is undeniable potential, albeit with areas that demand enhancement. I remain hopeful that with refinement, Cubic Telecom will truly elevate the Audi ownership experience to unparalleled heights.