Users Voice for Currys
2% users rated Poor
2% users rated Average
3% users rated Very Good
51% users rated Excellent
Rate Currys Coupons Store
| Sep 2022 | 4 | 1 | 3.8 | 4.4 | 2.2 | 2.3 |
|---|---|---|---|---|---|---|
| Oct 2022 | 3.9 | 1 | 4 | 4.6 | 1.4 | 3.6 |
| Nov 2022 | 2.1 | 1 | 3.3 | 4.2 | 1.1 | 5 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 1.8 |
| Mar 2023 | 2 | 1.5 | 2.7 | 3.6 | 1.3 | 5 |
| Line Chart for Rating of peer stores |
currys.co.uk
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Detailed Currys Review by Aisha Bachlani
Introduction
Currys.co.uk is a popular online retailer of electronics and home appliances in the United Kingdom. It offers a wide range of products including laptops, televisions, washing machines, refrigerators, cameras, and gaming consoles. The website has been in operation for over a century and has a reputation for providing high-quality products at competitive prices.Pros and Cons
Pros:- Large selection of products
- Competitive pricing
- Free delivery and installation on selected products
- Excellent customer service
- Various payment options
- Some products are expensive
- Slow delivery times for some products
User Experience
The website is easy to navigate, and users can easily search for products by category or brand. The website's layout is simple and intuitive, making it easy for users to find what they are looking for. The product pages are detailed, and each product includes photos, detailed descriptions, and customer reviews.Pricing and Value for Money
Currys.co.uk offers competitive prices on most products. It also offers several promotions and discounts throughout the year, making it a great value for money. The website also offers various payment options, including credit cards, PayPal, and finance options.Alternatives
Alternatives to Currys.co.uk include Amazon, Argos, and John Lewis. These websites offer a similar range of products at competitive prices.Customer Service
Currys.co.uk has excellent customer service. Customers can reach support through phone, email, or live chat. The website also has a comprehensive FAQ section that covers most common issues. Customers can also track their orders and returns online.Product Quality and Selection
Currys.co.uk offers a vast selection of products from well-known brands. The website also offers a range of product categories, including laptops, televisions, washing machines, and gaming consoles. The product descriptions are detailed, and each product features reviews from previous customers.Website Usability
The website is easy to use, and the layout is intuitive. The search function is effective, enabling users to find products easily. The website also features a blog, which provides informative content about the latest technology trends and product reviews.Returns and Exchanges
Currys.co.uk offers a 21-day returns policy. Customers can return products either via post or in-store. The website also offers a collect and return service for products over 10kg.Promotions and Discounts
Currys.co.uk offers several promotions and discounts throughout the year, including Black Friday and Christmas sales. Customers can also sign up for the website's email newsletter, which provides exclusive discount codes and promotions.Reputation
Currys.co.uk has a good reputation for providing high-quality products and excellent customer service. The website has a 4.3-star rating on Trustpilot, with over 100,000 reviews.Payment Options
Currys.co.uk offers several payment options, including credit cards, PayPal, and various finance options from reputable providers such as Barclays and Klarna.Loyalty Programs
Currys.co.uk does not currently offer a loyalty program.Customer Reviews
Customers can leave reviews on the website for each product they purchase. These reviews help other customers make informed purchasing decisions. The website also hosts customer reviews on products and services provided by Currys.co.uk.Community Involvement
Currys.co.uk is involved in several community initiatives, including supporting local charities and participating in environmental projects.Shipping and Costs
Currys.co.uk offers various delivery options, including standard and next-day delivery. The website also offers free delivery on selected products. The delivery costs vary depending on the product's weight and size.Currys Recent User Reviews
Duration
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Reviewer Name: craig timbrell
Review Submission Date: 2022-12-09
Review Title: Tried to use curry’s as a trusted…
Review Submission Date: 2022-12-09
Review Title: Tried to use curry’s as a trusted…
Review Description: Tried to use curry’s as a trusted brand. They did a price match through web chat which wasn’t a good experience. The web chat lady failed to tell me I had to use it online so I had a wasted journey to a store. When I went home to order online, the code I was given wouldn’t work. Absolute waste of time. Went to Amazon. Same price, free delivery, job done. No wonder many if the old high street shops struggle if this is how they compete.
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Reviewer Name: Max
Review Submission Date: 2022-12-08
Review Title: DO NOT BUY FROM HERE
Review Submission Date: 2022-12-08
Review Title: DO NOT BUY FROM HERE
Review Description: I ordered an Iphone 14 which cost me £860 from Currys. Upon taking delivery of the parcel, I found that there was no phone inside of the apple box. After waiting 3 weeks for a definitive response, I was told that this could not be the case since there is CCTV footage of the item being packaged. They have refused to provide me with this evidence. Whilst waiting 3 weeks for the response, an agent on the live chat told me that eventually I would receive a refund. Yet I am currently without a phone and £860 down.
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Reviewer Name: Michele
Review Submission Date: 2022-12-08
Review Title: I felt I was helped and encouraged…
Review Submission Date: 2022-12-08
Review Title: I felt I was helped and encouraged…
Review Description: I felt I was helped and encouraged despite being disappointed that the actual fridge I wanted was a good price in the Black Friday ProMotion. However I missed that opportunity and had to pay an extra £100:00 for the same model but in white. Don’t comprehend that at all.That is particularly irritating. Taking advantage of the consumer I feel.Unfortunately we needed to go ahead as we’re moving into a newly refurbished house before Christmas.
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Reviewer Name: Theresa
Review Submission Date: 2022-12-08
Review Title: Could not order online due to computer glitch had to go instore
Review Submission Date: 2022-12-08
Review Title: Could not order online due to computer glitch had to go instore
Review Description: I would have ordered from home like I did with washing machine BUT for some strange reason when ordering dryer some computer glitch wouldn’t let me. Help desk very apologetic saying I had to go in store but the sales person very knowledgeable and saved me spending too much (nearly £1,000 cheaper than the top of the range I had chosen online). Insured for 5 years so fingers crossed it still works after 5 years. Last dryer a Miele and lasted 15 years. Hoping this cheapie doesn’t break down.
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Reviewer Name: Kevin Mawdsley
Review Submission Date: 2022-12-08
Review Title: Everything great apart from the click &…
Review Submission Date: 2022-12-08
Review Title: Everything great apart from the click &…
Review Description: Everything great apart from the click & collect. I couldn't notify the store I was outside for some reason as my item number wasn't being recognised. When I went inside, I then had to wait near the doors for someone to bring the TV wall bracket to me. I wasn't told how long it would be (10mins) so ended up looking at other items. Maybe this is a technique so you might spot something else and buy it ;-)
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Reviewer Name: Silver lady Anne
Review Submission Date: 2022-12-08
Review Title: appalling service
Review Submission Date: 2022-12-08
Review Title: appalling service
Review Description: Failed to deliver at appointed time. They phoned me 2hrs after the latest delivery time to say they had been given too many deliveries for that day and were now on their way back to the depot. They said I would be given a new delivery date. Later that night I received a text message to say delivery would be in two weeks time. Next day I went into the store they said they could do nothing to change the new delivery date, but could give me my money back. I took that option.
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Reviewer Name: A skel
Review Submission Date: 2022-12-08
Review Title: Absolutely useless at answering the…
Review Submission Date: 2022-12-08
Review Title: Absolutely useless at answering the…
Review Description: Absolutely useless at answering the phone …customer service unable to answer query …three stores were tried by customer service and not one of them answered (two calls per store) ! I guess that they don’t want the sale and would rather people shop at alternative providers Bring back store contact numbers instead of creating middle men that just don’t know !
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Reviewer Name: Elizabeth Pullman
Review Submission Date: 2022-12-08
Review Title: ? company I’ve ever dealt with!!!
Review Submission Date: 2022-12-08
Review Title: ? company I’ve ever dealt with!!!
Review Description: Another week gone by. Still no manager has called and STILL NO WASHING MACHINE which was supposed to be delivered last Monday. Incompetent call centre staff. A absolute shower of ? !!! Please do not ask me to email you it will take me weeks to type it out. You need to be contacting me like promised over 6 weeks ago !
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Reviewer Name: Sue form Darlington
Review Submission Date: 2022-12-08
Review Title: Unfitted Washing machine
Review Submission Date: 2022-12-08
Review Title: Unfitted Washing machine
Review Description: We had a delivery of an integral washing machine which was to be fitted by your installer. The fitter complained about electrics and booked to come back 2 days later. They didn't show. Obviously didn't want to fit it as it is a fiddley job. We a refund on fitting and had to fit it ourselves. Washing machine is good but service poor.
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Reviewer Name: Customer
Review Submission Date: 2022-12-08
Review Title: I ordered a xbox package and I’m still…
Review Submission Date: 2022-12-08
Review Title: I ordered a xbox package and I’m still…
Review Description: I ordered a xbox package and I’m still waiting on the extra controller 3 times I’ve spoken with customer services who tbh are not very helpful and the last one said we have none in stock but in the website you are still selling them. I can’t get a partial refund as I need to return everything which I then cannot purchase at the price
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