Users Voice for Cutsclothing

60% users rated Terrible
1% users rated Poor
0% users rated Average
1% users rated Very Good
38% users rated Excellent
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Cutsclothing Overall rating
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Review article published on: 08 Nov 2019

Last updated by on 07 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 1 2.2 2.3 3.8 5 3.9
Oct 2022 1 1.4 3.6 4 1 4.7
Nov 2022 3.4 1.1 5 3.3 5 3.8
Dec 2022 5 5 1.8 5 5 5
Mar 2023 4.2 1.3 5 2.7 2 4.2
Line Chart for Rating of peer stores

cutsclothing.com

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Detailed Cutsclothing Review by

Introduction

Cuts Clothing is an American fashion brand known for its premium quality, minimalist t-shirts, hoodies, sweatshirts, and other casual apparel for men and women. The brand claims to offer designer-quality clothing at affordable prices by cutting out the middlemen, traditional retail markups, and excess inventory. The brand’s mission is to reinvent the classics, enhance everyday staples, and create timeless wardrobe essentials for modern consumers.

Pros and Cons

Pros:
  • High-quality fabrics that are soft, durable, and comfortable to wear
  • Minimalist designs that are versatile, stylish, and suitable for various occasions and seasons
  • A wide range of sizes, colors, and styles to choose from, including extended sizes and tall sizes
  • An easy-to-navigate website that provides detailed product descriptions, size charts, and customer reviews
  • Fast and reliable shipping with free standard shipping on orders over $150
  • Generous return policy that allows customers to exchange or return their products within 90 days of purchase
Cons:
  • Relatively high prices compared to some other fast-fashion retailers
  • Limited product selection compared to some other fashion brands
  • No physical stores or showrooms where customers can try on the products before purchasing
  • Some customers may find the fit of the products to be slightly smaller or tighter than expected

User Experience

Cuts Clothing’s website is user-friendly, visually appealing, and intuitive. Customers can easily browse by category, size, color, or price range to find the products that suit their needs and preferences. Each product page features high-resolution images, detailed descriptions, size charts, and customer reviews, which helps customers make informed purchasing decisions. The website also offers a live chat customer support feature, where customers can get assistance with their orders, shipping, returns, or any other concerns.

Pricing and Value for Money

Cuts Clothing’s pricing is higher than some of its fast-fashion competitors, but the brand’s focus on quality and sustainability justifies the premium. The company uses high-quality fabrics, such as Pima cotton and bamboo, that are durable, breathable, and eco-friendly. Additionally, the brand offers free standard shipping on orders over $150, free returns and exchanges within 90 days, and occasional promotions and discounts for loyal customers.

Alternatives

Some of the alternative brands to Cuts Clothing include Uniqlo, Everlane, American Giant, Marine Layer, and Madewell. These brands offer similar styles and quality to Cuts Clothing but may have different pricing, product selection, and brand ethos.

Customer Service

Cuts Clothing offers excellent customer service, comprising of a responsive and helpful customer support team, a comprehensive FAQ section, and a detailed help center. Customers can contact the support team via phone, email, live chat, or social media with their queries, feedback, or complaints. The brand also offers an easy and hassle-free return and exchange policy, which allows customers to send back their products within 90 days of purchase.

Product Quality and Selection

Cuts Clothing offers a limited but well-curated selection of high-quality, minimalist clothing for Men and Women, which includes t-shirts, hoodies, sweatshirts, and polos. The brand uses premium fabrics such as Pima cotton, bamboo, and Tencel, that are breathable, soft, and eco-friendly. The products are designed to last longer, resist shrinking or pilling, and retain their shape and color even after multiple washes. The brand offers a wide range of sizes, including extended sizes and tall sizes, to accommodate customers of all body types and preferences.

Website Usability

Cuts Clothing’s website is easy to use, visually appealing, and informative. Customers can easily navigate through various categories, filter by size, color, or price, and access detailed product descriptions, size charts, and customer reviews. The website is optimized for mobile devices and loads quickly, providing a seamless shopping experience to customers on-the-go.

Returns and Exchanges

Cuts Clothing offers a hassle-free return and exchange policy, allowing customers to return or exchange their products within 90 days of purchase. Customers can initiate the return or exchange process by filling out a simple form online or by contacting customer support via phone, email, or live chat. The brand provides a prepaid shipping label for the returns, which customers can print and attach to the package. The brand refunds the customers’ payment method upon receiving the returned products.

Promotions and Discounts

Cuts Clothing occasionally offers promotions and discounts for its loyal customers, including email subscribers, social media followers, and members of the military or first responders. The brand also offers occasional seasonal sales, where customers can save up to 30% on selected products. Customers can sign up for the email newsletter to stay updated on the latest promotions and discounts.

Reputation

Cuts Clothing has a positive reputation in the fashion industry, with many customers and reviewers praising the brand’s quality, comfort, and style. The brand’s commitment to sustainability, ethical manufacturing, and customer satisfaction has also earned it a loyal following. The brand has been featured in various media outlets, including Forbes, Vogue, GQ, and Esquire magazine.

Payment Options

Cuts Clothing accepts payment through various payment options, including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal. The brand ensures secure payment processing through SSL encryption and compliance with PCI-DSS standards.

Loyalty Programs

Cuts Clothing does not currently offer any formal loyalty program but occasionally rewards its loyal customers with promotions, discounts, or early access to limited edition products.

Customer Reviews

Cuts Clothing has mostly positive reviews from its customers, with many praising the brand’s quality, fit, and style. Some customers, however, complain about the brand’s prices and limited product selection. The brand encourages customers to submit their reviews and ratings on the website and other review platforms, which helps the brand improve its products and services.

Community Involvement

Cuts Clothing is committed to supporting various charitable causes and organizations, including Feeding America, Save The Children, and The Trevor Project. The brand also partners with various influencers, creators, and artists to promote creativity, diversity, and self-expression.

Shipping and Costs

Cuts Clothing offers fast and reliable shipping within the United States, Canada, and other selected international destinations. The brand offers free standard shipping on orders over $150, while expedited shipping is available at an additional cost. The brand provides customers with a tracking number and estimated delivery date upon the shipment. International customers may be subject to customs duties and taxes, which are the customers’ responsibility.

Cutsclothing Recent User Reviews

User Rating

5 stars

18

👤

Reviewer Name: Brenner Sherrard

Review Submission Date: 2022-12-08

Review Title: AO Joggers issue
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Review Description: I had an issue with one of my joggers and janz didn’t hesitate to get it resolved. It was only a couple days and they had already shipped the new pair! Love the quality of the products and customer service is supreme!

👤

Reviewer Name: EUGENE LOPEZ

Review Submission Date: 2022-12-06

Review Title: Great
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Review Description: Although it is true that the product that arrived to me was not the one that I ordered, they did not hesitate to send me the correct one immediately. This indicates the kind of company and commitment to its customers. the 9 products that I have purchased have exceeded my expectations, highly recommended Cuts!

👤

Reviewer Name: Mike P

Review Submission Date: 2022-12-03

Review Title: Never received order. They don’t care…
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Review Description: Got an email saying order was delivered. Never got it. Emailed customer service. They just told me they don’t control shipping companies and kept my money. Absolutely ridiculous. They refunded the shipping cost($9) but not the actual order. Update:Order was marked delivered by usps, but I didn’t end up getting the order until almost a week later. Fault was usps, not Cuts.

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Reviewer Name: Brent Smith

Review Submission Date: 2022-12-03

Review Title: STILL NO REFUND!
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Review Description: After writing a letter the Better Business Bureau, they contacted me and said they would refund...a month has gone by, and the 233 USD has still not shown up in my account.You can't make this stuff up. THEY WILL NOT REFUND YOUR MONEY!!!!

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Reviewer Name: Corey Scott

Review Submission Date: 2022-12-02

Review Title: A loyal and satisfied Cuts customer
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Review Description: Cuts is awesome. I’ve been a loyal customer since 2019 and they’ve never let me down. I probably own 18 or so tshirts in different colors & styles, and finally just tried the hoodies. All have been amazing. Great fit, great quality, and excellent customer service each time. I get compliments in the shirts all the time and if people notice the “X” and recognize it they’ll usually comment.

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Reviewer Name: Ninad Sakhardande

Review Submission Date: 2022-12-01

Review Title: Great service!
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Review Description: I had recently ordered some polos from CUTs and the delivery company delivered them to the wrong address and were not able to retrieve it after I filed a complaint. CUTs was very responsive about this and immediately issued me a new replacement order! The clothing quality is great but so is the service!

👤

Reviewer Name: Carrie Smith

Review Submission Date: 2022-11-30

Review Title: Great customer service!!
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Review Description: I had purchased a t-shirt for my husband but after 2 weeks the shirt was never delivered so I reached out to their customer service (Mari) and she took care of my issue right away. She was a huge help and I appreciate the attention she took to fix my issue.

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Reviewer Name: John Mella

Review Submission Date: 2022-11-30

Review Title: AO Jogger Exchange
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Review Description: I needed help with an exchange and Mari was quick to respond and support me through the whole process. The best customer service I have received in a long time.

👤

Reviewer Name: Xing Xin

Review Submission Date: 2022-11-30

Review Title: I have bought many tees
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Review Description: I have bought many tees, to me these are the best by far among all the brands I have tried. I am still wearing the ones I bought 2 years ago because they just don’t shrink and still retain the shapes after so many washes. I have also returned some that I don’t like, exchanged 2 that happen to have out of stitches, one of which already past 30 days, there were all no hassles. These tees are definitely value buy especially when they are on sale.

👤

Reviewer Name: Tara Galloway

Review Submission Date: 2022-11-29

Review Title: Amazing customer service & quality clothes…
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Review Description: Amazing customer service and quality clothes! It is hard to find businesses who treat customers with respect like the CUTS Team…..very much appreciated! From here on, my business will stay right here with CUTS because that is important and unique these days! Great clothes & great people - win, win!

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