Users Voice for Cyberlink

72% users rated Terrible
8% users rated Poor
0% users rated Average
1% users rated Very Good
19% users rated Excellent
Pie Chart Review Representation for Cyberlink
Cyberlink Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 15 Apr 2019

Last updated by on 07 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Sep 2022 1.5 1 2.7 2.2 1.8 4.5
Oct 2022 3.7 1 5 1.4 2.8 4
Nov 2022 5 1 1 1.1 2 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 1 1.5 4.9 1.3 5 4.1
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Detailed Cyberlink Review by

Introduction

Cyberlink.com is a global brand that has been providing quality multimedia software solutions for over 20 years. They offer an extensive range of software products for both personal and professional use. With a user-friendly website, Cyberlink provides easy access to all their products, including video editing software, photo editing software, DVD & Blu-ray playback software, and media burning software.

Pros and Cons

Pros: - Wide variety of software products for all multimedia needs - Competitive pricing - Advanced technology and features - User-friendly interface - Compatibility with multiple operating systems Cons: - Lack of free trials for some software products - Limited customer support

User Experience

The user experience on Cyberlink.com is impressive, with a clean and intuitive design. Customers can easily search for different software products and compare prices. Cyberlink provides detailed product descriptions, system requirements, and user reviews to help customers make informed purchasing decisions. They also have a blog section with useful tips and tutorials to help users maximize the potential of their software.

Pricing and Value for Money

With Cyberlink, customers can enjoy competitive pricing for quality multimedia software products. Customers can either purchase individual software products or opt for bundles and suites for even better value. Cyberlink also offers discounts and promotions from time to time, making their products even more affordable.

Alternatives

Cyberlink's main competitors are Adobe, Corel, and Magix, all of which offer similar multimedia software products. However, Cyberlink distinguishes itself with its advanced technology and excellent pricing.

Customer Service

Cyberlink's customer service is average, with limited options for contacting them. Customers can reach them via email or live chat, but they do not offer phone support. However, their online support section is comprehensive and provides answers to most common questions.

Product Quality and Selection

Cyberlink offers an extensive range of quality multimedia software products, ranging from video editing software to DVD & Blu-ray playback software. Their products are designed with advanced technology and features, making them attractive to both personal and professional users.

Website Usability

Cyberlink's website is easy to navigate, with a user-friendly interface. Customers can quickly find the software products they need and compare prices. The website is fully optimized for mobile devices, allowing customers to access it on the go.

Returns and Exchanges

Customers can request refunds for their purchases within 30 days of purchase. The software must be uninstalled and deactivated, and the customer must provide a valid reason for the return. Cyberlink reserves the right to decline a refund if it deems the request to be invalid or if it suspects wrongful use of the software.

Promotions and Discounts

Cyberlink offers regular discounts and promotions on their software products, which customers can take advantage of. They also have a loyalty program called Cyberlink Rewards, where customers can earn points for every purchase they make and redeem them for discounts on future purchases.

Reputation

Cyberlink has a good reputation for providing quality multimedia software products at competitive prices. Their products are widely used by personal and professional users, which is a testament to their reliability and effectiveness.

Payment Options

Customers can make payments via credit card, PayPal, or wire transfer. All payments are processed securely, and customer information is protected.

Loyalty Programs

Cyberlink Rewards is the loyalty program offered by Cyberlink, allowing customers to earn rewards points for every purchase they make. These points can be redeemed for discounts on future purchases, providing great value for loyal customers.

Customer Reviews

Customer reviews on Cyberlink's products are generally positive, with customers emphasizing the quality and advanced technology of their software products. However, some customers have reported issues with customer support and software compatibility.

Community Involvement

Cyberlink is active on social media, with a strong presence on Facebook, Twitter, and Instagram. They also have an active community forum where customers can ask questions and share tips and tricks with other users.

Shipping and Costs

As Cyberlink's products are digital downloads, there is no shipping involved. Customers can download the software products immediately after purchase, making the process quick and hassle-free.

Cyberlink Recent User Reviews

User Rating

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Reviewer Name: Jurriaan Ruitenberg

Review Submission Date: 2022-12-02

Review Title: Did not want to deal with them
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Review Description: Did not want to deal with them, just download the software that was promised for free while buying a bluray writer/reader. had to make an account to be eligible (which is bs). The login afterwards asked for the password, but the password now had to follow different rules and so the password i had just created was no invalid. When asking the helpdesk.. they told me i could read their answer after logging in.....Also, since creating that account I have received unwanted mail from them pretty much every day, aka SPAM

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Reviewer Name: Christopher Howard

Review Submission Date: 2022-11-29

Review Title: Pathetic after sales service
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Review Description: I purchased the Cyberlink Photo Director 365 in February this year. Last month I did a factory reset on my laptop. When I downloaded the program again there was nowhere to reregister it so all I have is the free version with very limited features. I explained the problem to customer care and they could not fix it, nor would they credit me for the 3 months subscription that I had left. The program is great to use but the company treats customers badly if there is a problem with the software.

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Reviewer Name: Julian Milnes

Review Submission Date: 2022-09-07

Review Title: Over complicated and under supported
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Review Description: Over complicated and under supported, waste of time unless you want to take a year understanding it

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Reviewer Name: Cipriam X

Review Submission Date: 2022-05-09

Review Title: This is a scam company for sure
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Review Description: This is a scam company for sure. So last year I bought a serial key for YouCam 9. Now I am not able to activate the trial, it just keeps asking for upgrade. So It seems I paid 35$ without knowing that license is just for one year as it never said that on their page and it's not mentioned in the emails they sent. Waste of money, I will look for something else.

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Reviewer Name: SKIBA

Review Submission Date: 2022-04-14

Review Title: Good programs
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Review Description: I have been buying PowerDVD Ultra from them for several years, a good program for playing 4K and FullHD movies. I also buy Power2Go from them. I recommend.

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Reviewer Name: VideobyNikki Armstrong

Review Submission Date: 2022-04-06

Review Title: ANY AND EVERYTIME I TRY TO GET HELP ON…
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Review Description: ANY AND EVERYTIME I TRY TO GET HELP ON A PROBLEM IT DOES NOT RESOLVE! The power director updates usually have a bug but for 7 months now I can't access the cloud to store file, can't put them up, can't get them down and even when I try to file a request or claim on line, it stalls, and then the answer takes to long to come back, when it does it's just a jumble!! they have the worse support of any company I've ever dealt with! Worse than a bad car repair shop...SERIOUSLY!

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Reviewer Name: David Chillkröte Müller

Review Submission Date: 2022-01-26

Review Title: Automatic install. No decision making on user's end.
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Review Description: After nearly everything goes down automatically, it seemed shady to me from the beginning. I cancelled the program. They clearly paid a lot to get on google's first hits. So many questions about it lands you on their website and not another maybe more objective one. This is capitalism of the highest order. Don't download this. If you do and aren't careful, it is already too late. Click the program, be away from you PC to make a tea, and you probably have a subscription for life. Professionalism is everything else.

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Reviewer Name: David Chillkröte Müller

Review Submission Date: 2022-01-26

Review Title: Automatic install. No decision making on user's end.
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Review Description: After nearly everything goes down automatically, it seemed shady to me from the beginning. I cancelled the program. They clearly paid a lot to get on google's first hits. So many questions about it lands you on their website and not another maybe more objective one. This is capitalism of the highest order. Don't download this. If you do and aren't careful, it is already too late. Click the program, be away from you PC to make a tea, and you probably have a subscription for life. Professionalism is everything else.

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Reviewer Name: Tactful Hbean

Review Submission Date: 2022-01-01

Review Title: I bought cyberlink power2 go 13 from…
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Review Description: I bought cyberlink power2 go 13 from this company and paid online with downloading. Three months later, the programme ceased to work after troubling me off and on from the word go. I requested them to renew the download of a working programme and they are asking for a further year's subsciption to be able to do that !!! Rip off artistes and outright cheating for charging for a programme which has not been fit for purpose. Shameful to extract money like this from customers.

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Reviewer Name: Tactful Hbean

Review Submission Date: 2022-01-01

Review Title: I bought cyberlink power2 go 13 from…
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Review Description: I bought cyberlink power2 go 13 from this company and paid online with downloading. Three months later, the programme ceased to work after troubling me off and on from the word go. I requested them to renew the download of a working programme and they are asking for a further year's subsciption to be able to do that !!! Rip off artistes and outright cheating for charging for a programme which has not been fit for purpose. Shameful to extract money like this from customers.

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