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15% users rated Very Good
70% users rated Excellent
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Arvin Caballero
Rediscovering Joy: My Fly12 Sport Journey
Embarking on my cycling adventures with the Fly12 Sport dashcam from cycliq.com was an exhilarating experience. However, as fate would have it, after a few weeks, my device encountered a fault. Amidst the challenge, the stellar customer service team stepped in promptly, ensuring a seamless replacement process. A shining star in this journey was Roger, the epitome of efficiency and dedication. His swift responses and unwavering support transformed what could have been a daunting situation into a smooth resolution. His commitment to excellent service truly set cycliq.com apart. The Fly12 Sport dashcam itself proved to be a game-changer, capturing every moment of my rides with unparalleled clarity and precision. Its reliability and advanced features make it a must-have for any cyclist seeking to document their journeys with peace of mind. In conclusion, I wholeheartedly recommend the Fly12 Sport dashcam to all cycling enthusiasts out there. It's not just a gadget; it's a companion that enhances your cycling experience in ways you never thought possible. Thank you, cycliq.com, for bringing back the joy of cycling into my life. M
Mark Malloy
Above and Beyond: Unmatched Care at Cycliq
As a devoted cyclist, my journey with Cycliq began with their Fly12 Sport, capturing my adventures seamlessly until a power issue disrupted my rides. Concerned about the sudden camera shutdowns mid-ride, I hesitantly reached out to Cycliq support. Little did I know that this would mark the beginning of an exceptional customer service experience. Roger, a compassionate support representative, not only acknowledged the known power issue but went the extra mile to assist me. Through detailed email exchanges, he patiently guided me through troubleshooting steps, showing genuine empathy towards my dilemma. Despite my rigorous cycling routines demanding extended recording times, Roger ensured that my needs were met with a swift and effective solution. Having relied on Cycliq cameras for years without fail, I was relieved when Roger offered a hassle-free exchange for a new camera. His responsiveness, coupled with the seamless process, demonstrated Cycliq's unwavering commitment to customer satisfaction. With my new camera en route, I am filled with gratitude for the exceptional support provided by Roger and the Cycliq team. In a world where customer service often falls short, Cycliq's dedication to addressing concerns promptly shines brightly. Roger's professionalism, timeliness, and genuine care have solidified my confidence in the brand. I can now pedal forth on my cycling endeavors knowing that should any issues arise, Cycliq will undoubtedly have my back. Thank you, Cycliq, for setting the bar high and proving that exceptional customer support truly makes all the difference. S
Sam Bradley
An Unforgettable Cycling Companion: My Cycliq Customer Service Journey
As an avid cyclist braving all seasons, my pursuit of the perfect camera light led me to Cycliq.com. Intrigued by the Fly 6 gen 6, I hesitated due to reported water damage issues. Despite my reservations, I made the purchase in January, relying on these lights for my year-round commutes, come rain or shine. True to its promise, the cameras delivered exceptional video quality, capturing every moment of my rides. However, after enduring weeks of relentless storms in December, my Fly 6 began malfunctioning, refusing to power off and later failing to restart. Fearing the worst, I reached out to Cycliq's customer service. Their response was nothing short of exemplary. With their guidance proving unsuccessful in reviving my light, they swiftly arranged for a replacement unit. Though unsure if the warranty extended to this new device, I was grateful for their swift action and dedication to ensuring customer satisfaction. The return process, while incurring a £15 fee to Australia, was a small price to pay for a functioning camera light. The experience, though marred by the malfunction, was salvaged by Cycliq's commitment to resolving the issue promptly and efficiently. Today, as I continue to rely on the faultless performance of my front camera, I remain grateful for the outstanding customer service Cycliq exhibited. Their unwavering support and dedication have not only restored my confidence in their products but also solidified my loyalty as a customer. Cycling with Cycliq isn't just a journey; it's a testament to exceptional service and reliability in every stride. D
Dave
From Frustration to Satisfaction: My Journey with Cycliq Support
Navigating the world of technology can often feel like a daunting task, but my experience with Cycliq Support truly turned my frustration into satisfaction. When I encountered an issue with my Cycliq product, their support team went above and beyond to provide me with the assistance I needed. From the moment I reached out, their professionalism and expertise shone through. The fixes they provided were not only effective but also tailored to my specific situation. What truly set Cycliq Support apart was their exceptional communication throughout the process. I never once felt left in the dark, as they kept me updated every step of the way. Thanks to Cycliq Support, I was able to overcome the challenges I faced and get back to enjoying my product to the fullest. The support I received was not just great – it was exceptional. I can confidently say that Cycliq has earned a loyal customer in me, and I wholeheartedly recommend their services to anyone in need of reliable tech support. J
jill sharpe
Customer Service Beyond Borders: A Reflection on My Cycliq Experience
Embarking on a quest to find the perfect Christmas gift for my husband led me to cycliq.com, where I stumbled upon a set of bike safety lights that seemed tailor-made for him. Eager to surprise him, I promptly placed the order through Cycliq's UK website, reveling in the anticipation of seeing his face light up with joy. However, fate had other plans, and soon I found myself facing the unexpected need to return the lights. To my dismay, I discovered that the return must journey all the way to Australia, a process that incurred an additional cost of £20. This geographical hiccup added a layer of complexity to the return, testing my patience and understanding. After navigating the challenges of international shipping, my package finally reached Cycliq's headquarters in Australia on 11th January. The wait for a refund was agonizing, prompting me to reach out on 28th January to inquire about its status. While reassured that the refund had been processed, I was informed that it could take another 10 days to reflect in my account, prolonging the resolution process further. Despite the return ordeal, the product itself exuded promise and quality. The bike safety lights appeared sturdy and reliable, hinting at a potential to enhance my husband's cycling experience. Nonetheless, his apprehension towards adding another item to charge and uncertainty about its effectiveness in ensuring safety left us contemplating its true value. Through this journey with Cycliq, I experienced firsthand the complexities of cross-border returns and the importance of transparent communication throughout the refund process. While the product showcased innovation and potential, the return journey shed light on the significance of seamless customer service, irrespective of geographical distances. In retrospect, my Cycliq experience was a testament to the brand's commitment to customer satisfaction, coupled with the challenges inherent in international transactions. As I await the fruition of the refund process, I carry with me a newfound appreciation for transparent communication and the nuances of global commerce. P
Pete N.
Revolutionary Firmware Update Transformed My Cycling Experience!
After encountering frustrating charging inconsistencies and numerous unexpected power-offs during my rides, I turned to cycliq.com for assistance. Their personalized help and clear instructions guided me to a groundbreaking solution. The culprit behind these issues was identified as power management problems, efficiently vanquished by a simple firmware update. This transformative fix not only restored my device's functionality but also reignited my passion for cycling. Thanks to cycliq.com's exceptional support and innovative solutions, I can now enjoy uninterrupted rides with absolute peace of mind. I am truly grateful for this game-changing update that has elevated my cycling experience to new heights! S
Silvio Deguara
A True Lifesaver: How Cycliq’s Customer Service Rescued My Cycling Adventure!
When my Fly6 gen3 encountered a hiccup, I turned to Cycliq's customer service for help, and they delivered beyond my expectations. Despite my issue, their team made the resolution process smooth and hassle-free, leaving me feeling valued and supported throughout. Their genuine care and prompt assistance truly saved the day, earning them a perfect 10 out of 10 in my book. In a world where exceptional customer service can be rare, Cycliq shines as a beacon of excellence. Their dedication to helping fellow cyclists like me showcases their passion for the sport and commitment to their community. I am thrilled to recommend Cycliq to all cyclists, knowing that they stand ready to go above and beyond to ensure your cycling adventures are uninterrupted and enjoyable. Thank you, Cycliq, for being a true lifesaver in my time of need! A
AJC Cyclist
Exemplary Customer Support: A Lifesaver in Times of Need
Having encountered a minor setback with my Cycliq product, I reached out to their team for assistance. To my delight, their prompt response and clear comprehension of my issue were a breath of fresh air. Not only did they swiftly address my concerns, but they also expedited the delivery of a replacement universal mount, ensuring I could resume capturing my adventures with my Fly12 without delay. Cycliq's dedication to customer satisfaction truly shone through in this experience. Their efficient problem-solving skills and speedy resolution were remarkable, reflecting a genuine commitment to their customers' needs. I am immensely grateful for their unwavering support and understanding, which exceeded my expectations. In moments of uncertainty, Cycliq proved to be a reliable companion, providing not just a product but a seamless customer support experience that sets them apart. Andrew's testimonial resonates deeply with my own encounter, highlighting the invaluable role of responsive and proactive customer service. Cycliq has earned my trust and loyalty through their exceptional service, making them my go-to choice for cycling accessories. Thank you, Cycliq, for your outstanding support and for being a true lifesaver when I needed it the most. B
Bill Parker
A Lifesaver for Battery Woes!
As a loyal customer of cycliq.com, I recently encountered a frustrating issue with my FLY12 Sport camera's battery life. Despite attempting to troubleshoot the problem through a firmware update, I ultimately needed a replacement. The swift and efficient customer service team at Cycliq promptly addressed my concerns. Upon notifying them of my return shipment, they expedited a replacement camera to me without any additional charges. Their exceptional service and commitment to customer satisfaction have truly won me over. Thank you, Cycliq, for being a true lifesaver in times of need! A
Anthony
An Unforgettable Customer Support Experience!
Allow me to share my heartfelt feedback about my recent interaction with the customer service team at cycliq.com. The assistance provided by Roger was beyond exceptional, leaving me in awe of their dedication and professionalism. Thanks to their help, I have gained a newfound appreciation for using the front and back cameras while riding. These cameras not only capture the beauty of my journeys but also ensure my safety by recording every moment, good or challenging. I am truly grateful for the outstanding support I received and wholeheartedly recommend cycliq.com to all riders seeking quality products and top-notch customer care. T
Tony
A True Lifesaver – Cycliq’s Exceptional Customer Support Shines Bright
Sharing my heartfelt journey with Cycliq is truly a story worth telling. When my trusty Fly 6 encountered a minor setback with a broken tether and strap, I turned to Cycliq's customer support for help. Little did I know that this simple act would lead to a remarkable display of care and dedication. Cycliq not only listened to my concern but swiftly dispatched replacement parts to restore my device to its former glory. Such a display of exceptional customer service is a rare find in today's world, making Cycliq truly stand out among the crowd. The reassurance and support received in my time of need highlighted their unwavering commitment to customer satisfaction. Kudos to the team at Cycliq for going above and beyond to ensure their customers are taken care of with utmost priority. Thank you, Cycliq, for not only delivering top-notch products but also for your unmatched support that sets you apart in the industry. Your dedication has truly made a difference, and I am beyond grateful for the peace of mind you have provided me. Here's to many more journeys with Cycliq by my side! B
Brad Wolff
Life-Saving Technology and Exceptional Customer Support Exemplified
Reflecting on my experience with Cycliq, I am compelled to share the outstanding support and top-notch products I encountered. Amidst a slight hiccup with my PayPal account during a sale, the team at Cycliq not only provided flawless guidance but also generously extended a 25% discount that truly exemplified their dedication to customer satisfaction. Purchasing the Fly 6 & Fly 12 combo has been a game-changer for me over the past year. These innovative gadgets have seamlessly integrated into my every ride, offering peace of mind and safety regardless of the journey's length. With Cycliq, safety is no longer a concern—it's a guaranteed companion on the road. N
Nigel
Gratitude Galore: Fly6 Wins Hearts with Exceptional Service
Immersed in the world of cycliq.com, a stellar gem emerged – the Fly6. From the very first click to its seamless setup, this product exudes excellence. However, just as the bond strengthened, a minor setback occurred. The delicate metal "ring" gave way during a readjustment, leaving me in a momentary dilemma. Yet, a mere contact and a heartfelt email later, a new strap was swiftly dispatched, mending both the equipment and my heart. The quick response and efficiency displayed by the team, spearheaded by the compassionate Roger, transcended mere customer service; it was a genuine care for their patrons' satisfaction. My trust in the Fly6 and its creators has only deepened through this experience. To all cycling enthusiasts seeking not only state-of-the-art gear but also a family-like support system, look no further than Fly6. A million thanks for going above and beyond, making each ride not only safe but truly memorable. P
PB
Unparalleled Customer Support Saved the Day!
I cannot express my gratitude enough for the exceptional customer support I received from Cycliq. When I encountered difficulties removing my Fly6 from its 1/8 quarter-turn socket, I was at a loss. Thankfully, the brilliant team at Cycliq came to my rescue with a simple yet effective solution. Their suggestion to reattach the device back onto my bike was a game-changer! The fact that they guided me through such a straightforward fix, which I had overlooked, speaks volumes about their dedication to customer satisfaction. Not only did they resolve my issue promptly, but they did so with patience and professionalism that truly exceeded my expectations. Thanks to their quick thinking and expert advice, I was back on track in no time. The seamless assistance I received from Cycliq's support team not only solved my problem but also left me impressed by their commitment to ensuring a positive user experience. Kudos to Cycliq for going above and beyond to assist customers like me. A job well done indeed! Thank you, Cycliq, for your outstanding support! 😊 N
Nicola Robinson
Above and Beyond: Exceptional Service and Quality Gear!
Discovering Cycliq was a game-changer for me. The one downside I encountered was the tricky postage rates that caught me off guard, leaving me staring at a £20 bill. Thankfully, I mustered the courage to reach out to their customer service. To my surprise, not only were they approachable and understanding, but they also went the extra mile by issuing a refund for half of the postage fees, making the situation much more palatable for me. Despite the initial hiccup, I have to commend Cycliq for their stellar service and top-notch equipment. The quality of their gear speaks for itself, and coupled with the outstanding customer support, I couldn't be happier with my overall experience. Cycliq truly sets the bar high when it comes to customer satisfaction. Give them a try – you won't be disappointed!
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Introduction
Cycliq.com is a renowned online retailer that specializes in providing high-quality cycling accessories and innovative bike camera systems. With a strong focus on safety and awareness, Cycliq has carved a niche for itself in the cycling industry. Their website offers a wide range of products aimed at enhancing cyclists' riding experience by combining cutting-edge technology with rugged durability.Pros
- Advanced Bike Camera Systems: Cycliq offers state-of-the-art bike camera systems with features like high-definition video recording, wide-angle lenses, and integrated visibility lights. These systems help cyclists capture their rides and also increase their visibility to other road users.
- Durable and Weatherproof Construction: Cycliq products are designed to withstand harsh weather conditions and rough handling. Their camera units are IP-rated for water and dust resistance, ensuring they stay functional even in challenging cycling environments.
- Enhanced Safety Features: The inclusion of integrated lights and advanced incident detection technology in Cycliq's bike camera systems greatly enhances users' safety on the road. This unique combination helps cyclists stay visible and be alerted in case of any potential collisions or accidents.
- User-Friendly Interface: Cycliq's products come with intuitive user interfaces, making them easy to set up and operate. Cyclists can easily access video footage, adjust settings, and review incident recordings with the help of user-friendly mobile apps and desktop software.
Cons
- Premium Price Range: While Cycliq products undoubtedly deliver superior performance and quality, their price points may be a little higher compared to some competitors in the market. However, the added safety features and durability justify the premium pricing.
- Limited Product Range: Cycliq.com primarily focuses on bike camera systems and related accessories. While they excel in this category, customers looking for a more diverse range of cycling products may need to explore other retailers.
User Experience
Cycliq.com offers a seamless and intuitive user experience. The website's simple and easy-to-navigate layout ensures that customers can quickly find the products they are looking for. Detailed product descriptions, high-resolution images, and customer reviews provide ample information to make informed purchasing decisions.
Pricing and Value for Money
Considering the innovative technology, durability, and safety features offered by Cycliq products, they are reasonably priced. While they may be at the higher end of the spectrum, the value for money is evident in the enhanced riding experience and peace of mind they provide.
Customer Service
Cycliq is known for its excellent customer service. Their dedicated support team promptly handles customer queries, technical issues, and warranty claims. They strive to ensure customer satisfaction and have earned a reputation for their responsiveness and commitment to addressing customers' concerns.
Product Quality and Selection
Cycliq's products are built to last. The company's commitment to quality is evident in the rigorous testing and engineering that goes into their bike camera systems and accessories. Cycliq's focus on specialized products leads to a limited selection, but each item is designed with utmost precision and functionality.
Website Usability
Cycliq.com boasts an easily navigable website that ensures an intuitive browsing experience. The well-organized categories, comprehensive product details, and streamlined checkout process make for a hassle-free shopping journey.
Returns and Exchanges
Cycliq offers a smooth returns and exchanges process, allowing customers to return or exchange products within a specified timeframe. They provide clear instructions and guidelines on their website to facilitate these processes, ensuring customer satisfaction.
Promotions and Discounts
Cycliq occasionally offers promotions and discounts on their products. Customers can find information about ongoing promotions on their website, social media platforms, or by subscribing to their newsletter. These promotions present an opportunity to save money while investing in top-notch cycling accessories.
Reputation
Cycliq has established a strong reputation in the cycling community for its premium products and commitment to safety. The brand's dedication to innovation and customer satisfaction has garnered respect and trust from cyclists around the world.
Payment Options
Cycliq.com accepts a variety of secure payment options, including major credit cards, PayPal, and other online payment gateways. This flexibility allows customers to choose the payment method that suits them best.
Loyalty Programs
While Cycliq does not currently have a loyalty program in place, they occasionally offer exclusive discounts and promotions to their existing customers, ensuring continued customer engagement and satisfaction.
Customer Reviews
Customer reviews play a crucial role in guiding potential buyers, and Cycliq.com understands this well. The website features verified customer reviews for each product, helping visitors gain insight into the experiences and opinions of other cyclists.
Community Involvement
Cycliq actively engages with the cycling community through social media platforms, events, and partnerships. They support various cycling initiatives and organizations, fostering a sense of community and promoting the importance of safe cycling practices.
Shipping and Costs
Cycliq.com offers worldwide shipping, ensuring that cyclists around the globe can access their exceptional products. Shipping costs and delivery timeframes may vary based on the destination. Customers can find specific shipping information and associated costs during the checkout process.
In summary, Cycliq.com stands out as a reputable and customer-focused online retailer, specializing in innovative cycling camera systems and accessories. With top-notch product quality, enhanced safety features, and excellent customer service, Cycliq provides a worthwhile and reliable resource for cyclists looking to elevate their riding experience. While the premium pricing and limited product range may be a drawback for some, the value for money and peace of mind offered by Cycliq's products outweigh these considerations. Whether for recreational riders or professional cyclists, Cycliq.com is a trusted destination for those seeking cutting-edge cycling technology and improved road safety.