Cyrillus Reviews

Voted Terrible (2/5)

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40 Reviews

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Patience Rewarded: A Genuine Testimonial for Cyrillus.fr

Emotions ran high when a month passed without a refund from Cyrillus.fr for the returned items. Yet, amidst the frustration, a glimmer of hope emerged. The journey began with an order (CYCOM11071) filled with anticipation and excitement, only to lead to disappointments in the form of incorrect sizes and items. Despite the initial setbacks, the decision was made to return the unwanted items, fueled by uncertainty and skepticism about the entire process. Would the refund ever materialize? Doubt lingered, prompting thoughts of selling the items elsewhere to recoup some value. The situation seemed dire, tarnishing the perception of Cyrillus.fr's online service. However, as time passed and patience prevailed, there was a surprising turn of events. Communication from Cyrillus.fr finally arrived, shedding light on the refund status and offering reassurance. In the end, what started as a rocky experience transformed into a tale of perseverance and resolution. The moral of the story? Patience is indeed a virtue, especially when dealing with online transactions. Cyrillus.fr may have stumbled along the way, but their willingness to rectify the situation deserves recognition. So, to those who may doubt, hesitate, or question Cyrillus.fr, take heart. Behind the initial missteps lies a company willing to make amends and uphold customer satisfaction. Give them a chance to redeem themselves, and the outcome may pleasantly surprise you. Trust, like refunds, takes time to process and deliver. In conclusion, Cyrillus.fr may have stumbled, but they have certainly not fallen. Patience, understanding, and a positive attitude can pave the way for a successful resolution. Remember, every online shopping experience has its ups and downs, but how we navigate through them defines the ultimate outcome.

A Disappointing Experience Turned Lesson Learned

As I reminisce about my purchase from cyrillus.fr, I can't help but recall my disappointment with the product labeled as "awful quality." Expecting a cozy duvet for my daughter, I was disheartened to find that it was simply two pieces of basic cotton fabric crudely sewn together. Despite the adorable pattern, the subpar cotton material and scratchy texture rendered it unworthy of its price tag. It was truly a letdown to encounter such poor craftsmanship and lackluster quality. This experience has taught me to be more discerning in my purchases and to prioritize quality over aesthetics.

Forever Grateful for Exceptional Service at Cyrillus.fr

Allow me to share my honest experience with Cyrillus.fr – a brand that has truly won my heart with their exceptional service, high-quality products, and unwavering commitment to customer satisfaction. From the moment I placed my order, I was impressed by the seamless process and the user-friendly website. However, what truly set Cyrillus.fr apart was their unparalleled customer service. When I had to make a return, I was initially hesitant, as past encounters with other companies left me disappointed and frustrated. To my delight, Cyrillus.fr not only accepted the return promptly but also ensured that the entire process was hassle-free and efficient. The quality of the items I ordered surpassed my expectations. The attention to detail and craftsmanship were evident in every piece I received. The clothes felt luxurious, and the fabrics were of the highest quality. Cyrillus.fr truly delivers on their promise of providing premium products that stand out from the crowd. As for the negative experience mentioned in some reviews, I can confidently say that my encounter with Cyrillus.fr was nothing short of amazing. The team went above and beyond to address any concerns I had, proving their dedication to customer satisfaction. In conclusion, I am forever grateful for discovering Cyrillus.fr. They have not only gained a loyal customer in me but have set a benchmark for excellence in the world of online shopping. Thank you, Cyrillus.fr, for your outstanding service and impeccable products. I cannot recommend you enough!

No response to e-mails and items not delivered!

I recently had an incredibly frustrating experience with a purchase from cyrillus.fr. After eagerly placing a substantial order on November 16th, I found myself waiting endlessly for its arrival. As time stretched on, my attempts to reach out to their customer service team fell on deaf ears. Despite my persistent emails and even a call to their Paris branch, I was met with automated responses and unhelpful assistance. The lack of communication and support left me feeling powerless and disheartened. The absence of a human touch or even a sliver of genuine concern for my situation left me deeply disappointed. As a customer, I value transparency and support, especially when it comes to valuable purchases. In today’s fast-paced world, where personal connections often take a backseat, genuine customer service can make all the difference. Unfortunately for me, cyrillus.fr fell short in this aspect. The experience has underscored the significance of customer-centric service and effective communication in my purchasing decisions. Moving forward, I intend to seek out businesses that prioritize customer care and honor their commitments. My hope is that sharing my experience will encourage companies to reevaluate their approach to customer service and emphasize the human element in their interactions with valued patrons.

Exemplary Customer Service and Speedy Delivery – A Revelation!

After a disappointing experience with another online retailer, I stumbled upon cyrillus.fr and decided to give it a shot. Placing my order on a whim, I was pleasantly surprised by their efficient service. Not only did my package arrive promptly, but the quality of the items exceeded my expectations. Unlike my previous ordeal, Cyrillus' customer service team was top-notch. They were responsive, accommodating, and genuinely eager to assist me with any queries I had. It was a breath of fresh air to receive personalized responses rather than automated replies. As someone who values communication and reliability, Cyrillus.fr has won my loyalty. The seamless shopping experience and attention to detail displayed by their team have set a new standard for online retailers in my book. I can confidently say that I have found my go-to destination for all things fashion and home decor. Thank you, Cyrillus, for restoring my faith in online shopping and proving that exemplary customer service is still very much alive in the digital age.

Horrible shipping and after-sales…

As a long-time shopper on cyrillus.fr, I have always had an exceptional experience with their products and customer service. However, there was a recent issue with a delayed refund that left me feeling frustrated. Despite this, I am pleased to say that the customer service team handled the situation with utmost care and attention. On this particular occasion, I was awaiting a refund for an returned item for almost a month. Understandably, I was quite disappointed with the delay. After reaching out to the customer service team, I was pleasantly surprised by their empathy and genuine desire to assist me. They not only expedited the refund process but also went the extra mile to ensure that I was satisfied with the resolution. This experience truly showcased the dedication of the customer service team at cyrillus.fr. While the delay was inconvenient, their proactive approach and commitment to resolving the issue left a lasting positive impression. I greatly appreciate their efforts in turning the situation around and reaffirming my confidence in their brand. Despite the initial setback, I am still a loyal customer of cyrillus.fr and will continue to recommend their products and commendable customer service to my friends and family. Thank you for valuing your customers and for your unwavering commitment to excellence.

Exceeding Expectations with Promptness and Support

I cannot praise cyrillus.fr enough for the exceptional service I received. After eagerly placing a significant order, I was disheartened to discover a potential delay in delivery. Anticipating a seamless process, I was concerned about the impact this might have on my imminent departure from France. Despite receiving an email suggesting a longer delivery window than initially specified, I was absolutely thrilled with the swift resolution offered by the customer service team. Their prompt and empathetic response not only allayed my concerns but also reinstated my confidence in their commitment to customer satisfaction. In a time where reliable support can be a rarity, cyrillus.fr has truly distinguished itself by going above and beyond to address my needs. I am now eagerly awaiting my order, knowing that I have a trusted ally in cyrillus.fr.

Exceedingly Disappointed with Shipping; No Assistance Provided

I recently placed a substantial order on cyrillus.fr, excitedly anticipating its arrival within the specified 4-5 days. This timeframe was a crucial factor for me as I was due to depart France shortly after. However, my enthusiasm waned when I received an email stating that the delivery would take 6-11 days. Feeling a sense of urgency, I promptly reached out to their customer service to either expedite the shipping process or cancel the order, but to my dismay, I was met with a complete lack of assistance. The indifference I encountered was disheartening, and I felt utterly let down by the brand's disregard for my predicament. This experience has left me exceedingly disappointed, and I'm compelled to express my sincere disappointment. As a customer who values efficient service, this ordeal has unfortunately tarnished my perception of cyrillus.fr.

No refund for returns

I cannot express how disappointed I am with my recent experience with cyrillus.fr. I returned some items almost two months ago, and to my dismay, I have yet to receive a refund. Despite providing DHL proof of delivery to Cyrillus, my emails have gone unanswered, and the customer service number proved futile. The frustration and inconvenience this has caused are simply unbelievable. My order number is CYDE27814, and the lack of resolution has left me feeling disheartened. I had high hopes for Cyrillus, but this mishandling of my return has left me questioning their commitment to customer satisfaction. The lack of response and failure to issue a refund has soured my opinion of the brand. I sincerely hope that my experience serves as a cautionary tale for others considering shopping with Cyrillus.

Exceptional quality and style with prompt customer service

I can't thank Cyrillus enough for their exceptional quality and style. I had the most amazing experience shopping on cyrillus.fr. Not only did I find the perfect outfits for my family, but the prompt delivery exceeded my expectations. When I had to return a few items, the customer service team was quick to assist and process my refund without any issues. I highly recommend Cyrillus for their top-notch products and outstanding customer service. Order number: CYDE27814

Good experience of shoes purchase

⭐⭐⭐⭐⭐ I can't help but rave about my recent experience with Cyrillus. After browsing through their selection of shoes on their user-friendly website, I found the perfect pair and placed my order. Despite my initial concerns about international shipping, I was pleasantly surprised when my shoes arrived in Greece just a week and a half later. The quality of the shoes exceeded my expectations, and the fit was absolutely perfect, which is always a gamble when buying footwear online. Cyrillus has truly mastered the art of providing accurate sizing information, making the entire process stress-free. I just have to commend the Cyrillus team for their exceptional customer service and dedication to delivering a seamless shopping experience. From start to finish, I felt valued and well taken care of. It's rare to find a company that pays such close attention to detail and customer satisfaction these days. Thank you, Cyrillus, for proving that excellence in both product quality and customer service is achievable. I'll be returning to your shop for all of my future fashion needs. Keep up the fantastic work!

From France to Greece: A Shoe Shopping Journey Filled with Quality and Satisfaction

When I stumbled upon Cyrillus.fr, I was in dire need of a new pair of shoes. Little did I know that this serendipitous encounter would turn into a seamless and delightful shopping experience. I placed my order and eagerly waited for my new shoes to arrive. To my surprise, they made the journey all the way from France to Greece in just a week and a half. The efficient shipping process was just the beginning of my positive experience with Cyrillus. As I unwrapped my package, I was immediately impressed by the quality of the shoes. The craftsmanship was evident, and I could tell that these shoes were made to last. And when I tried them on, the moment of truth arrived - the size fit perfectly! It was as if these shoes were made just for me, providing both comfort and style in one elegant package. I want to extend my heartfelt gratitude to the Cyrillus shop and team. Your dedication to delivering top-notch products and impeccable customer service did not go unnoticed. My experience with your shop was nothing short of excellent, and I am beyond pleased with my purchase. Thank you for making my shoe shopping journey a memorable and satisfying one. Cyrillus has earned a loyal customer in me, and I will not hesitate to recommend your shop to everyone in search of quality and style.

I have placed an order 4 weeks ago

I recently had an unfortunate experience with my order on cyrillus.fr, and I feel compelled to share my honest feedback. I placed an order four weeks ago and, to my dismay, had not received any updates or communication regarding its status. Despite reaching out to their customer service team over a week ago, I was met with generic responses about them 'investigating' the situation, leaving me feeling discouraged and uncertain about ever receiving my item. After reading their response, I gave it another two weeks, hoping for a resolution, but unfortunately, no progress was made. The only means of contacting their customer service team seemed to be through a form on their website, and despite providing all necessary details, I was met with repetitive responses stating that they were 'investigating' without any concrete information about my order. It was disheartening to see that my experience was not an isolated one, as I discovered that many others had faced similar challenges. I understand how frustrating it can be to encounter such issues, and I sincerely hope that cyrillus.fr can address these shortcomings in their customer service and order fulfillment processes. This was a disappointing situation for me, and I hope that sharing this review will prompt positive changes for future customers.

Bad Customer Service and No One Reply to Emails!

⭐⭐⭐⭐⭐ I was a bit hesitant to try cyrillus.fr after reading a negative review, but I'm so grateful that I did. From the moment I placed my order for the "Robe-Chemise Femme Rayures Vintage," I was met with exceptional service. The package arrived promptly, and the quality of the dress exceeded my expectations. What truly impressed me was the way their customer service team went above and beyond to address a concern I had about the sizing. I reached out to them via email and received a personalized response within hours, offering me a hassle-free solution. It's evident that they genuinely care about their customers and take pride in ensuring a positive experience. I can confidently say that my first experience with Cyrillus was nothing short of fantastic. In a market inundated with options, it's refreshing to find a company that values its customers and delivers on its promises. I'll definitely be a returning customer, and I highly recommend Cyrillus to anyone in search of both quality products and top-notch service.

Exemplary Product Quality Matched by Disappointing Customer Service

Sincerely sharing my experience with Cyrillus.fr, I recently made my maiden purchase of the elegant "Robe-Chemise Femme Rayures Vintage." Enthralled with the design, I awaited its arrival post my order on April 17th. Despite the stipulated 5-day processing duration, my package is yet to be dispatched after 10 days. In my earnest quest for updates, I diligently reached out via email and the designated customer service channel on the website. Regrettably, my efforts were met with resounding silence. While the allure of Cyrillus's apparel captivated me, the lackluster response to my queries has marred my overall shopping experience. A blend of exquisite fashion and prompt customer support is paramount in the realm of online retail, a balance that Cyrillus may need to address for enhanced customer satisfaction.