Cyrusaudio Reviews

Voted Good (5/5)

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40 Reviews

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Cyrus sorted my 10 year old amp…..free of charge!!!!

Unbelievable Service - Cyrusaudio Went Above and Beyond! I can't express enough gratitude for the exceptional service I received from Cyrusaudio.com. My ten-year-old amplifier developed a firmware issue out of the blue, and I was at a loss. That's when Pete Hillyard at Cyrus stepped in and provided unparalleled support. Not only did he patiently guide me through the setup checks, but he also went above and beyond by arranging a pickup, installing updated firmware, and returning the amplifier to me in pristine Cyrus packaging - all within an astonishing 72 hours. What's even more incredible is that this outstanding service came at no cost! I was blown away by their generosity. To top it off, when I received my amplifier back, it felt as good as new. It even seemed like they had conducted a routine service, as the volume knob, which had been wobbly, now turned perfectly. The attention to detail and care they put into their service is truly commendable. I'm in awe of the superb after-sales service I received, especially considering the age of my amplifier. Thank you to the entire team at Cyrus for surpassing all my expectations and for showing that they truly care about their customers. I wholeheartedly recommend Cyrus to anyone in need of not just top-quality audio equipment, but also exceptional customer service.

A Symphony of Gratitude: Cyrus Rescued My Beloved 10-Year-Old Amp with A Touch of Generosity!

It was a seemingly regular day until my faithful amplifier, a companion for over a decade, began to falter with a stubborn firmware issue. Feeling helpless, I reached out to Cyrus, hoping for a glimmer of hope. Little did I know, Pete Hillyard would soon become my amplifier's knight in shining armor. Guiding me patiently through setup checks, Pete's expertise shone brightly as he orchestrated the rescue mission for my beloved device. Within a swift 72 hours, my amp was whisked away, updated with the latest firmware, and returned to me in pristine Cyrus packaging - a true transformation. What truly struck a chord in my heart was Cyrus's noble gesture of handling the entire service free of charge. Not only did they mend the firmware issue, but they also fine-tuned the amplifier, making sure even the slightest imperfection, like the once "wobbly" volume knob, was restored to perfection. In the symphony of exceptional after-sales service, Cyrus stood out as a beacon of excellence, showcasing unwavering dedication to their customers. The outstanding care and attention they showered upon my aged amplifier left me in awe, reminding me of the true essence of customer-centricity. My heartfelt gratitude resonates with every note that plays through this rejuvenated amplifier - a testament to Cyrus's commitment to their craft and their customers. To all at Cyrus, your tune of generosity and excellence will forever echo in my ears. Thank you for turning a simple service call into a harmonious symphony of exceptional customer care!

Best in class Customer Service

I cannot speak highly enough about my experience with cyrusaudio.com. After 14 years of flawless use, a button on my Cyrus CD Transport began to stick. Initially, I contacted the company inquiring about purchasing a replacement switch. To my surprise and delight, they offered to repair my unit at no cost. They promptly arranged for the collection, repair, and return of my device. From the moment it was collected on a Monday to its return on Wednesday, the entire process was seamless and efficient. The exceptional customer service I received has not only solidified my trust in the Cyrus brand but also turned me into an even bigger fan. I am truly grateful to the Cyrus team for their dedication and commitment to ensuring customer satisfaction. Their unparalleled service has left me in awe, and I cannot thank them enough. In addition to their outstanding customer support, Cyrus offers top-notch products. The combination of superior quality goods and best-in-class customer service makes them simply perfect in my eyes. I wholeheartedly recommend cyrusaudio.com to anyone in search of excellence.

An Exceptional Journey with Cyrus: A Testament to Outstanding Customer Care

Embarking on my 14th year of musical bliss with my beloved Cyrus CD Transport, I encountered a minor setback when one of its buttons began to stick. Seeking a resolution, I reached out to the Cyrus team, inquiring about the possibility of acquiring a replacement switch. To my absolute surprise and delight, the response I received transcended mere customer service—it exemplified a profound commitment to customer satisfaction. Instead of a mere replacement, Cyrus generously opted to provide a comprehensive repair, completely free of charge. Their seamless orchestration of the repair process—from arranging collection to the swift restoration of my unit—was nothing short of remarkable. In just two days, my treasured device was back in my possession, fully restored to its former glory. This extraordinary encounter with Cyrus not only reaffirmed my loyalty as a customer but also elevated my admiration for their brand to unparalleled heights. The efficiency, care, and dedication displayed by the Cyrus team serve as a shining example of best-in-class customer service, setting a standard that others can only aspire to. In light of this unparalleled experience, I am compelled to extend my heartfelt gratitude to the entire Cyrus team. Their exceptional products combined with a level of customer care that goes above and beyond have solidified my status as a devoted Cyrus enthusiast. For anyone seeking not only top-tier audio equipment but also a truly exceptional customer experience, I wholeheartedly recommend Cyrus. Their commitment to excellence in both product quality and customer service is nothing short of perfect.

Transformed Sound Quality: A Heartfelt Testimonial for CYRUS 7

I can't contain my excitement after the recent upgrade to my CYRUS 7 integrated Amplifier. The service provided by cyrusaudio.com has left me completely amazed by the remarkable improvement in sound quality. Kudos to the service engineer, Dan Mason, whose expertise has truly transformed my CYRUS 7 beyond my expectations. The credit goes to Cyrus for excelling in their service. I am immensely grateful and impressed. My external power supply will soon be on its way to experience the magic performed by the exceptional engineer. Many thanks and appreciation for bringing back the former glory. Regards, Mr. J. S. Price

The Magic of Cyrus Audio: A Customer’s Journey

I recently had the pleasure of experiencing the exceptional service provided by cyrusaudio.com, and I am beyond impressed with the outcome. Let me share with you my journey with the CYRUS 7 Integrated Amplifier. After receiving my amp back last month, post its service by Cyrus, I was completely speechless. The sound quality had undergone a remarkable transformation, leaving me utterly awestruck. All credit goes to the service engineer, Dan Mason, whose expertise and dedication shone through in the impeccable work he did on my CYRUS 7. Not content with just this, I am now eagerly planning to send my external power supply, which complements the CYRUS 7 amp, to Cyrus Audio. I have full confidence in Dan Mason's ability to work his magic once again and restore it to its former glory. I cannot express enough gratitude for the outstanding service and exceptional results I have experienced. Thank you, Cyrus Audio, for exceeding all my expectations. With sincere appreciation and warm regards, Mr. J. S. Price.

Revived and Thriving with Cyrus Audio Services

I am thrilled to share my extraordinary experience with cyrusaudio.com. After over a decade of owning my 8 amplifier, I decided it was time for its first service. The outcome exceeded all my expectations. The impeccable job not only revived my amplifier but also rekindled my appreciation for top-notch service. The team at Cyrus Audio truly knows the art of breathing new life into beloved audio equipment. This experience has solidified my trust in their expertise, making it one of my most rewarding investments. Every penny spent on their service was undeniably worth it. I can't recommend Cyrus Audio enough.

Unmatched Quality and Service: A Testament to Cyrus Audio’s Excellence

As an avid music enthusiast, I turned to Cyrus Audio for their renowned amplifiers, and I must say, they did not disappoint. Recently, I had the pleasure of sending back my 8 amplifier for its first service in over a decade, and the experience was nothing short of exceptional. The team at Cyrus Audio rendered a service that went above and beyond my expectations. The amplifier returned to me, rejuvenated and sounding better than ever, a true testament to the quality and craftsmanship that Cyrus Audio embodies. I have always believed in investing in high-quality audio equipment, and Cyrus Audio has solidified this belief with their impeccable service and attention to detail. Every penny spent on the service was undoubtedly worth it, reaffirming that my initial purchase was one of the best decisions I have made. If you are seeking unparalleled quality and service in the realm of audio equipment, I wholeheartedly recommend Cyrus Audio. Their commitment to excellence truly sets them apart in the industry, making them a go-to choice for any music enthusiast looking to elevate their listening experience.

1st class Cyrus Audio service support

I recently had an incredible experience with Cyrus Audio's service support, and I felt compelled to share my story. While this review focuses on their service support, I must mention that the products themselves are consistently highly rated by hifi magazines and online reviewers. After purchasing a CD player and amp from the new XR range, I encountered some issues with the user interface. Unfortunately, the retailer where I made the purchase ceased operations. Despite this setback, Cyrus Audio's service support team stepped in to address the issues with my equipment. While it did take some time to completely resolve the fault, I was met with nothing but respect and professionalism throughout the process. It was clear that Cyrus Audio was truly invested in ensuring my satisfaction. I am thrilled to report that my system is now fully operational, and I can confidently affirm that the products not only sound superb but also operate flawlessly. I want to extend a heartfelt "well done" to the entire team at Cyrus Audio for their unwavering commitment to customer satisfaction. Thank you for your exceptional service and support.

A Heartfelt Testimonial: Lifesaving Support from Cyrus Audio

Having purchased a CD player and amp from Cyrus Audio, I was initially enamored by the incredible sound quality of the XR range products. However, my excitement was dampened when I encountered issues with the user interface. In a twist of fate, the retailer I purchased from closed its doors, leaving me in a bind. Thankfully, Cyrus Audio's exceptional service support team swooped in to save the day. Despite the challenges faced, Cyrus Audio's team approached the situation with unparalleled professionalism and unwavering dedication. They not only resolved the technical fault in due time but also treated me with the utmost respect and courtesy throughout the process. Their genuine commitment to ensuring my complete satisfaction was truly commendable. Thanks to the remarkable efforts of Cyrus Audio's service support, I now revel in a fully operational system that not only sounds incredible but also operates flawlessly. Their exemplary service and unmatched dedication have solidified my trust in their brand, and I can confidently affirm that Cyrus Audio goes above and beyond to deliver a truly exceptional customer experience. Kudos to Cyrus Audio for their outstanding service support! Grateful beyond words for their lifesaving assistance.

The laser in my CD player was replaced but…

I was initially excited about my purchase from cyrusaudio.com, but unfortunately, I encountered an issue with the laser in my CD player after only 12 months. Despite minimal usage, the system consistently skipped, causing immense frustration. Seeking assistance, I reached out to Cyrus, only to be directed to a local dealership for repairs. Dishearteningly, the dealership expressed skepticism about the brand's reliability, dissuading me from pursuing further investment in the system. This experience left me feeling disappointed and disheartened. I had hoped for a seamless and high-quality audio experience, yet I found myself grappling with an unresolved issue and a lack of support. Therefore, I am keen to share my experience, hoping that it will shed light on the challenges I faced. While I had high expectations for the product and the customer service, the reality fell short. I sincerely hope that my feedback will encourage cyrusaudio.com to reassess their after-sales support and product quality, ensuring that future customers do not encounter similar frustrations.

A Bittersweet Symphony: My Experience with cyrusaudio.com

Unveiling the depths of my heart, I must convey my bittersweet journey with cyrusaudio.com. In a world where the melody of disappointment often drowns out the harmonious notes of satisfaction, my CD player's laser replacement story stands as a poignant reminder. Twelve months ago, a glimmer of hope shone through as the laser in my CD player was diligently replaced, promising a revival of musical bliss. Yet, fate had a different tune in store for me. Despite light usage, the CD player relentlessly skipped, casting a shadow over my audio experience. Seeking solace, I turned to Cyrus for guidance, only to be met with a mere echo of advice – repair at a local dealership. However, the dealership's reluctance to invest in further repairs painted a grim picture, hinting at Cyrus's fading reputation in their eyes. As frustration etches its mark on my soul, a symphony of emotions swells within me. The lingering echoes of dissatisfaction mingle with the fading melodies of hope, creating a crescendo of disillusionment. Yet, amidst this discordant harmony, a glimmer of resilience emerges. My journey with cyrusaudio.com may have hit a sour note, but it's a melody that reverberates with authenticity. In this tale of shattered expectations and poignant realizations, I find solace in sharing my truth, knowing that my voice adds a unique hue to the vibrant tapestry of consumer experiences. Together, let us harmonize our stories, for it is in the chorus of shared voices that the true essence of consumer empowerment resonates. Let our songs of praise and critique blend in unison, shaping a symphony of authenticity that reverberates through the digital realm.

Cyrus, brilliant sound and customer service!

I can't help but share my remarkable experience with cyrusaudio.com. The customer service I received was truly exceptional, prompting me to express my gratitude. I recently acquired a pre-owned streamer from Cyrus, and to my delight, they updated it for me at no cost, even covering the postage. Their generosity and outstanding service have truly won me over. The sound quality of their products is absolutely brilliant, and their commitment to customer satisfaction is unmatched. I am now a loyal customer for life. I wholeheartedly commend Cyrus for their excellence, and I believe other retailers could learn a great deal from their approach. Thank you, Cyrus, for setting a remarkable standard in both sound and service.

Exceptional Service and Sound Quality – A Lifelong Cyrus Fan!

I am thrilled to share my experience with cyrusaudio.com, as it truly exceeded all my expectations. The team at Cyrus showcased unparalleled customer service by updating a second-hand streamer for me at absolutely no cost, even covering the postage expenses. This level of care and dedication is truly rare to find in the market today, and it has undoubtedly earned my loyalty as a customer for life. Beyond their exceptional service, the sound quality produced by Cyrus products is simply brilliant. The immersive and rich audio experience has added a new dimension to my music listening sessions, making every moment truly enjoyable. It's clear that Cyrus not only excels in delivering top-notch sound but also in prioritizing the satisfaction of their customers. I wholeheartedly believe that other retailers in the hi-fi industry could learn a great deal from the exemplary standard set by Cyrus. My entire journey, from making a purchase to experiencing their outstanding customer service and remarkable sound quality, has been nothing short of exceptional. Thank you, Cyrus, for setting a benchmark in customer satisfaction and product excellence.

The Best Customer Service You Could Ask For

I recently encountered an issue with my DAC X+ from cyrusaudio.com, and I was blown away by the level of service I received. When my device started producing a crackling noise, I tried everything to fix it but to no avail. That's when Pete Hillyard stepped in and provided exceptional support. I sent in my DAC for service, expecting a three-week wait due to the backlog. However, to my surprise, the unit was back in my hands within a week, fully repaired, cleaned, and even equipped with updated software. The improvement in sound quality was undeniable, and I couldn't be happier with the outcome. As a long-time customer, I truly appreciate the dedication and efficiency demonstrated by the team at cyrusaudio.com. This experience has only solidified my loyalty to the brand, and I continue to be impressed by their commitment to customer satisfaction. Thank you, cyrusaudio.com, for going above and beyond to ensure that I can continue to enjoy your products. I'm already looking forward to many more years of being a proud owner of your exceptional audio equipment.