Dalephotographic Reviews

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40 Reviews

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N Nicholas Parker
184 days ago

Ceased Trading.

A Lifesaver for My Photography Needs! I cannot stress enough how Dale Photographic has been an absolute game-changer for me and my photography journey. When I first stumbled upon their website, I was captivated by the range of high-quality products they offered. With an upcoming trip to Leeds, I was eagerly looking forward to visiting their physical store to explore their offerings further. However, when I read the heart-wrenching news about their closure, I was utterly disappointed. It felt like a missed opportunity to experience the magic of a physical photography haven. Nevertheless, Dale Photographic came to my rescue with their swift and efficient online services. Despite the closure of their physical store, their online platform allowed me to access the same top-notch products and exceptional customer service that I had heard so much about. Navigating their website was seamless, and I found exactly what I was looking for in no time. The ease of placing my order and the prompt delivery surpassed all my expectations. The attention to detail in their packaging showed their commitment to ensuring that my products arrived safely. Even though I could not walk through their store as I had initially envisioned, I was still able to experience the essence of Dale Photographic through their online presence. The dedication and passion they have for photography shone through every interaction I had with them. The supportive team guided me through the online shopping process with the same warmth and expertise that one would expect from an in-person visit. Dale Photographic's exceptional online platform transformed what could have been a disappointing experience into a delightful one. I am immensely grateful for their unwavering commitment to customer satisfaction, even amidst the challenges they faced. I wholeheartedly recommend Dale Photographic to all photography enthusiasts, whether you prefer to shop in-store or online. Their impeccable service and superior products have earned them a special place in my heart, and I eagerly look forward to supporting them on their continued journey. Thank you, Dale Photographic, for being the lifeline that kept my photography passion alive!
N Nicholas Parker
184 days ago

Unveiling Memories: A Testimonial for Dale Photographic

As I reflect on the cherished memories captured through the lens of my camera, I can't help but feel a sense of melancholy knowing that Dale Photographic, a place that once illuminated my passion for photography, has now closed its doors. The journey to Leeds that was once filled with anticipation and excitement now holds a tinge of sadness, knowing that the vibrant hub of creativity and expertise that was Dale Photographic ceased trading in January 2023. Walking through the aisles of Dale Photographic was an experience unlike any other. The knowledgeable staff, always ready to offer guidance and advice, made every visit a treasured moment of learning and exploration. The array of top-notch cameras, lenses, and accessories sparked my creativity and fueled my passion for photography, allowing me to push the boundaries of my art with each click of the shutter. The closure of Dale Photographic leaves a void in the photography community that cannot be easily filled. The memories of browsing through their extensive collection of equipment, attending informative workshops, and engaging with like-minded individuals will forever hold a special place in my heart. Although Dale Photographic may have ceased trading, the impact it had on my photographic journey will endure. The lessons learned, the friendships made, and the inspiration gained will continue to shape my craft, serving as a poignant reminder of the importance of supporting local businesses and cherishing the moments we spend immersed in our passions. Farewell, Dale Photographic. Your legacy of excellence and dedication to photography will forever be etched in the hearts of those whose lives you touched.
A A.BUCKLEY
496 days ago

Nikon woes.

I had almost lost hope with my Nikon D7500 until I found dalephotographic.co.uk. My experience with Steven and Aaron was nothing short of amazing. I poured out my Nikon woes to them, and these compassionate souls not only listened but also dedicated their time and effort to help me. Despite their busy schedule, they prioritized my issue and within just thirty minutes, my camera dilemmas were resolved. The care and dedication they showed, even sacrificing their breakfast to assist me, truly touched my heart. The exceptional service I received has not only made me a loyal customer but also restored my faith in Nikon. Thank you, Steven and Aaron, for going above and beyond to ensure my satisfaction. Your kindness and expertise have made a lasting impression, and I am grateful for the outstanding support you provided during my visit. Dale Photographic is now my go-to for all my photography needs. With heartfelt appreciation, Andrew.
A A.BUCKLEY
496 days ago

A Lifesaver for My Photography: Dale Photographic

I was at my wit's end with my Nikon D7500 and was ready to call it quits until I found Dale Photographic. I explained my frustrations to Steven and Aaron, who not only listened attentively but also went above and beyond to help me. They even sacrificed their own breakfast to resolve my issue, and within just half an hour, my camera was back in top form. The first-class service and dedication they showed have not only earned them a loyal customer in me but also my heartfelt gratitude. Thank you, lads. - Andrew
R Revell Tim
526 days ago

Exemplary Customer Service and Confidence Restored

Having taken a leap of faith as a first-time international buyer on dalephotographic.co.uk, I was pleasantly surprised by the unparalleled level of service I received. Despite the daunting prospect of shipping my purchase from the UK to France, Dale Photographic's team went above and beyond to address my concerns and accommodate changes to my order with utmost patience and understanding. The genuine warmth and professionalism they exhibited throughout the process not only eased my apprehensions but also restored my faith in online purchasing. The consistent and transparent communication, coupled with the secure packaging and safe delivery of my second-hand item, truly set them apart. My experience with Dale Photographic has not only left a lasting impression but also reaffirmed my belief in the significance of exceptional customer service. I am immensely grateful for the peace of mind they have provided and eagerly look forward to future transactions with them. Thank you, Dale Photographic, for your exemplary service.
R Revell Tim
526 days ago

Confident International Shopping Made Easy

As a first-time online buyer needing international shipping, I turned to Dale Photographic with a mix of excitement and apprehension. Their accommodating nature, especially when I needed to modify my order, immediately put me at ease. The team's friendliness and excellent communication from start to finish made the entire process seamless. From placing my order to the safe delivery of a meticulously packaged second-hand item in France, I felt confident and worry-free throughout. This experience has not only met but exceeded my expectations, leaving me eager to shop with them again. Thank you, Dale Photographic, for making my online shopping experience truly stress-free and enjoyable.
M Mr David Grover
558 days ago

All round great service!

I can't say enough good things about my experience with dalephotographic.co.uk. After searching high and low for a Peak Design Tripod, I stumbled upon their website and was thrilled to find a £50 discount. Ordering was a breeze, and to my surprise, the tripod arrived at my door in no time. In the midst of my excitement, I decided to call and confirm some details about the item. From the moment the call was answered, I was met with a level of professionalism and politeness that truly set this experience apart. The representative I spoke with was incredibly knowledgeable and left no question unanswered. Overall, I can confidently say that dalephotographic.co.uk provides an all-round great service. Not only did they offer a fantastic deal on a high-quality product, but their customer service truly went above and beyond. I'll definitely be turning to them for all my future photography needs. Thank you, dalephotographic.co.uk!
M Mr David Grover
558 days ago

Exceeding Expectations: A Flawless Experience with Dale Photographic

Sharing my genuine feedback about my recent purchase from dalephotographic.co.uk where I found an unbeatable £50 discount on a Peak Design Tripod. The delivery speed was impressive, but what truly stood out was the exceptional customer service. I had some queries about the product and when I called, the representative handled my questions with utmost professionalism and politeness. It's rare to find such a seamless and pleasant experience when shopping online. Dale Photographic truly exceeds expectations and provides an all-around great service that sets them apart from the rest.
D Dave Mawby
586 days ago

Exceeds Expectations Every Time

I cannot express how impressed I am with the service from dalephotographic.co.uk. My recent experience was nothing short of exceptional. Not only did they have the Shimoda wrap I was looking for, but it was also priced more attractively than I had found it elsewhere. What truly set them apart was the attentive service. After a previous order, I felt compelled to personally thank them for their exceptional attention to detail. To my surprise, they had efficiently combined my two separate orders into a single shipment, saving me both time and money. dalephotographic.co.uk continues to surpass my expectations, and I will certainly be returning for future purchases.
D Dave Mawby
586 days ago

Exceeded Expectations: Dale Photographic Review

Sharing my recent experience with Dale Photographic is a delight. Unlike my usual online shopping routine, Dale Photographic made my purchase process feel easier than browsing through Amazon. Upon stumbling upon the Shimoda wrap on their website, I was pleasantly surprised to find it not only available but also at a more affordable price point than I had anticipated. This pleasant surprise marked the second time in recent weeks that Dale Photographic had impressed me with their pricing and product availability. What truly set Dale Photographic apart was their exceptional customer service. After my first order, I was so impressed by the attention to detail that I felt compelled to personally thank them. To my surprise, they not only acknowledged my gratitude but also went above and beyond by combining my two separate orders into a single shipment, ultimately saving me money in the process. This level of attentiveness and commitment to customer satisfaction truly sets Dale Photographic apart in the world of online shopping. My experience with them not only met but exceeded my expectations, leaving me a genuinely satisfied customer. Thank you, Dale Photographic, for making my shopping experience seamless and memorable.
L laval
626 days ago

As an old man who used to spend whole…

Rekindling my passion for photography has been a delightful journey, especially with the help of dalephotographic.co.uk. As a seasoned photographer who was accustomed to spending long hours in the darkroom, the transition to digital printing was a daunting prospect. However, after using their services, I can confidently say that the quality of their prints surpassed my expectations. With a discerning eye for detail, I was particularly impressed by the accuracy with which they reproduced the nuances of my photographs. The richness of the colors and the clarity of the details truly brought my images to life in a way that I hadn't experienced since my days in the darkroom with my Durst M601 enlarger. The team at dalephotographic.co.uk not only showcased their technical expertise but also demonstrated a genuine understanding of the emotional investment I have in my work. Their commitment to delivering excellence was evident in every aspect of the final prints, and for that, I am immensely grateful. I wholeheartedly recommend dalephotographic.co.uk to any photographer who values their craft and seeks results that exceed expectations. Thank you for reigniting my passion for photography and for providing a platform through which my creativity can truly shine.
L laval
626 days ago

Rediscovering My Passion: A Nostalgic Journey with Dale Photographic

Embarking on a journey down memory lane, I, an old soul who once lost countless hours in my darkroom with a trusty Durst M601 enlarger, stumbled upon Dale Photographic. Skeptical yet hopeful, I entrusted them with bringing my cherished memories to life once again. The moment I held their print in my weathered hands, it was as if time stood still. The attention to detail, the vibrant hues meticulously preserved, it was a masterpiece that not only met but surpassed my wildest expectations. Dale Photographic didn't just print a photograph; they rekindled a passion within me that had long been dormant. Their dedication to quality and commitment to honoring the art of photography is truly commendable. To the team at Dale Photographic, thank you for not only delivering a print but for reigniting the flickering flame of creativity within this old man's heart. You have not only captured an image but a piece of my soul, and for that, I am eternally grateful.
D D.Lloyd customer
642 days ago

Z9 Batteries

As a passionate photographer, finding reliable camera equipment is essential to bringing my vision to life. When I came across Z9 Batteries at dalephotographic.co.uk, I was excited to stock up on these essential accessories. I must admit, I misread the availability on the website and found out the item was on backorder after placing my order. However, I was pleasantly surprised when the battery finally arrived, and it exceeded my expectations. The Z9 Batteries have truly redefined convenience for me. Their long-lasting power has allowed me to capture stunning images without interruptions, ensuring that I never miss a perfect shot. The seamless compatibility with my camera has made every shooting experience a joy. I am grateful for the excellent customer service and the prompt delivery. Dale Photographic not only provided a high-quality product but also demonstrated their commitment to customer satisfaction. I am thrilled with my purchase and highly recommend Z9 Batteries to fellow photographers. Thank you, dalephotographic.co.uk, for enhancing my photography experience with these exceptional batteries. I look forward to exploring more of your offerings in the future.
D D.Lloyd customer
642 days ago

Powering Up with Z9 Batteries: A Reliable Experience

When I stumbled upon dalephotographic.co.uk, I was eager to get my hands on a Z9 battery. Eagerly, I placed my order, only to receive an email stating that the item was out of stock and on back order. Despite the initial confusion, the battery eventually arrived, and I was pleased to find that it met my expectations. The minor hiccup in the ordering process was overshadowed by the satisfaction of finally receiving the product I had been eagerly anticipating. With its reliable performance, the Z9 battery has proven to be a worthy investment, and I wouldn't hesitate to return to dalephotographic.co.uk for future purchases.
Z Zap Coffey-Brittain
666 days ago

Leeds resident. Canon 6D MkII user. Bought an Irix lens.

I recently had the pleasure of purchasing an Irix 15mm Firefly lens from dalephotographic.co.uk, and I must say, I am thoroughly impressed with both the product and the service. Being a resident of Leeds, I initially attempted to visit Dale's store in person. Unfortunately, there was a small hiccup with the opening times provided over the phone, and I arrived when the store was closed. Despite this initial setback, I was delighted to find out that the lens I was interested in could be conveniently delivered to me free of charge. The lens arrived promptly within just a few days, and I could not be happier with its performance. The quality of the images I have captured is truly remarkable, and it has exceeded all of my expectations. The service from dalephotographic.co.uk was seamless, and the convenience of the free delivery made the entire experience incredibly satisfying. I cannot recommend dalephotographic.co.uk enough to fellow photography enthusiasts. The combination of top-notch products and exceptional customer service makes them a standout choice for all photography needs. Thank you, dalephotographic.co.uk, for enhancing my photography journey with such a fantastic lens and a hassle-free shopping experience.

Introduction

Dale Photographic is a renowned online retailer specializing in photography equipment and accessories. With a wide range of products and excellent customer service, they have established themselves as a trusted name in the industry. In this editorial review, we will evaluate various aspects of dalephotographic.co.uk, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide range of photography equipment and accessories - Competitive pricing - Excellent customer service - High-quality products - User-friendly website - Hassle-free returns and exchanges - Regular promotions and discounts - Positive reputation in the industry - Secure payment options - Loyalty programs for frequent customers Cons: - Limited physical stores - Shipping costs may vary based on location

User Experience

Dale Photographic's website offers a seamless user experience, enabling customers to easily navigate through various categories and find their desired products. The search functionality is efficient, allowing users to quickly locate specific items. The website's layout is well-organized, and the product pages provide detailed descriptions, specifications, and high-resolution images. Users can also access customer reviews and ratings, enhancing their decision-making process.

Pricing and Value for Money

Dale Photographic offers competitive pricing on their extensive range of photography equipment and accessories. They consistently strive to provide value for money by offering quality products at reasonable prices. In comparison to other online retailers, their pricing is often on par or even slightly lower. Additionally, they frequently offer promotions and discounts, further enhancing the value for customers.

Customer Service

Dale Photographic prides itself on delivering excellent customer service. Their knowledgeable and friendly support team is always ready to assist customers with any queries or concerns. Their prompt response time and personalized attention ensure that customers have a pleasant experience. Whether it's pre-sales inquiries, product recommendations, or after-sales support, the customer service team goes above and beyond to meet customer expectations.

Product Quality and Selection

Dale Photographic offers a wide selection of photography equipment and accessories from renowned brands. They maintain a strong focus on quality, ensuring that all products meet industry standards. Their collaboration with reputable manufacturers guarantees the authenticity of the items they sell. From cameras and lenses to tripods and lighting equipment, customers can trust the high-quality products available on their website.

Website Usability

The dalephotographic.co.uk website is designed with usability in mind. The intuitive interface and clear navigation make it easy for customers to find their desired products. The site loads quickly, allowing for a smooth browsing experience. The organization of categories and subcategories is logical, ensuring that customers can explore and compare options effortlessly. Additionally, the website is mobile-responsive, enabling users to conveniently shop using their smartphones or tablets.

Returns and Exchanges

Dale Photographic offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can return the item within a specified time frame, typically 30 days, and receive a refund or exchange. The process is straightforward, and the customer service team is readily available to guide customers through the return process should any assistance be needed.

Promotions and Discounts

Dale Photographic frequently runs promotions and discounts, allowing customers to make their photography purchases at even more affordable prices. These promotions may include discounts on specific products, seasonal sales, bundle deals, or limited-time offers. By regularly providing attractive discounts, they ensure that customers can access photography equipment without breaking the bank.

Reputation

Dale Photographic has built a strong reputation in the industry over the years. With a focus on customer satisfaction and product quality, they have garnered positive feedback from photographers and enthusiasts alike. Their dedication to delivering excellent service and reliable products has earned them trust and loyalty from their customer base. With a solid reputation, customers can confidently rely on Dale Photographic for their photography needs.

Payment Options

Dale Photographic offers various secure payment options to provide customers with flexibility and peace of mind. These options include major credit/debit cards, PayPal, and bank transfers. By offering multiple payment methods, they cater to the preferences of different customers, ensuring a convenient and secure checkout process.

Loyalty Programs

Dale Photographic values repeat customers and offers loyalty programs to reward their dedication. These programs typically involve accumulating reward points with each purchase, which can later be redeemed for discounts or exclusive offers. Through these loyalty programs, customers can enjoy additional savings and benefits, fostering a long-term relationship between the company and its customers.

Customer Reviews

Customer reviews play a vital role in the decision-making process for online shoppers. Dale Photographic encourages customers to leave reviews on their website, providing valuable insights to potential buyers. These reviews are accompanied by ratings, allowing customers to gauge the overall satisfaction level of previous purchasers. The availability of genuine customer feedback enhances transparency and trustworthiness.

Community Involvement

Dale Photographic actively participates in the photography community, engaging with photographers through various platforms. They organize workshops, events, and photography challenges to foster learning and growth among photographers. By actively contributing to the community, they showcase their commitment to the art of photography and establish strong relationships with their target audience.

Shipping and Costs

Dale Photographic offers reliable shipping options to customers, ensuring that products reach their destination safely and efficiently. Shipping costs vary based on the customer's location and selected shipping method. The website provides detailed information regarding shipping options, estimated delivery times, and associated costs, allowing customers to make informed choices. Free shipping may also be available for orders exceeding a certain threshold, providing additional value for customers. In conclusion, Dale Photographic excels in various aspects, from their comprehensive product range and competitive pricing to their excellent customer service and user-friendly website. Their commitment to quality, reputation in the industry, and involvement in the photography community further cement their position as a go-to online retailer for photography equipment and accessories. With a seamless user experience, attractive promotions, and a strong focus on customer satisfaction, Dale Photographic offers photographers a trusted and reliable platform for all their photography needs.