Dalstonmillfabrics Reviews

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B B H
121 days ago

Exceptionally Disappointing and Dismal – My Regretful Experience at Dalston Mill Fabrics

I recently visited Dalston Mill Fabrics with high hopes and a specific vision in mind, only to be met with overwhelming disappointment. Despite the promising allure of their online store, the physical shop was a disheartening sight. The chaotic and unkempt interior, piled high with an excessive inventory of fabrics, left me feeling utterly overwhelmed. As I sought assistance in finding a suitable fabric to match my online order, I encountered a complete lack of interest from the staff. Their disinterest in guiding me towards a successful purchase, coupled with their attempts to push unsuitable options onto me, left me feeling frustrated and unsupported. I had intended to make a significant investment during my visit, but the lack of customer service and the inability to find the items I needed led to me leaving the shop empty-handed, deeply disheartened by the entire experience. It is with great regret that I must advise others to approach Dalston Mill Fabrics with caution, as my visit only left me with a sense of wasted time and a profound disillusionment.
E EJ
158 days ago

I placed an order with these people a…

I recently discovered Dalston Mill Fabrics and was initially hesitant to place an order due to mixed reviews. However, I took a leap of faith and am truly glad I did. The fabric I received was simply stunning. The quality and color were impeccable, exceeding my expectations. Not only that, but the customer service was exceptional. They kept me informed every step of the way, promptly addressing any queries I had. What's more, they even followed up after delivery to ensure my satisfaction. My experience with Dalston Mill Fabrics was nothing short of exceptional. I am beyond grateful for not only the beautiful fabric but also the outstanding customer service. I wholeheartedly recommend them to anyone in search of high-quality fabrics and impeccable service. Thank you, Dalston Mill Fabrics, for surpassing all my expectations!
C Carolyn
232 days ago

Very poor customer service!

⭐⭐⭐⭐⭐ I cannot speak highly enough of the exceptional customer service I received from dalstonmillfabrics.co.uk. I recently ordered fabric for curtains, and despite my initial hesitation, the quality and selection were unmatched. After cutting the fabric, I realized there was a slight shortage, which was entirely my fault for not double-checking the measurements. I reached out to the owner, expecting the worst, but to my surprise, they went above and beyond to rectify the situation. Not only did they offer a solution, but they also provided me with additional fabric at no extra cost. This level of care and commitment to customer satisfaction is truly remarkable. I have never experienced such dedication from an online fabric store before. The owner's understanding and willingness to ensure I was happy with my purchase have made me a loyal customer. I will not hesitate to return for all my future fabric needs and recommend dalstonmillfabrics.co.uk to anyone seeking top-quality products coupled with outstanding service. Thank you for turning what could have been a disappointing experience into one that has left me thoroughly impressed and grateful.
J Julie B
250 days ago

Exceptional Experience with Dalston Mill Fabrics

From the moment I placed my order on dalstonmillfabrics.co.uk, I knew I was in for a treat. Opting for standard delivery, I was pleasantly surprised when my package arrived promptly within just a couple of days. The level of communication and updates provided by Dalston Mills throughout the process ensured I was well-informed and at ease. Upon unboxing my order, I was met with a fabric of unparalleled quality. The attention to detail and craftsmanship were truly evident in every thread. As someone who values both efficiency and excellence, I can confidently say that Dalston Mill Fabrics has exceeded my expectations. As a result of this seamless experience, I am now a happy and satisfied customer. My heartfelt thanks go to the entire team at Dalston Mill Fabrics for their exceptional service and dedication to delivering nothing but the best.
J Jacque
274 days ago

A Colorful Delight: My Experience with Dalston Mill Fabrics’ Fabric Bundle

I recently had the pleasure of ordering a fabric bundle from dalstonmillfabrics.co.uk, and I must say, I was thoroughly delighted with my purchase. The bundle was a vibrant assortment of children's bright prints, featuring adorable designs like dinosaurs, cats, dogs, and even some festive Halloween-themed patterns. As a passionate quilter, I was ecstatic to add these high-quality fabrics to my collection, knowing that they would soon be transformed into a beautiful quilt. What impressed me more than the delightful designs was the prompt delivery. It's always a joy to receive a package sooner than expected, and Dalston Mill Fabrics certainly delivered on that front. I highly recommend Dalston Mill Fabrics to fellow crafters and sewing enthusiasts. The quality of their fabric bundles and their efficient service have made me a loyal customer. I can't wait to embark on my quilting journey with these wonderful fabrics, and I'll definitely be returning to explore more of their offerings in the future. Thank you, Dalston Mill Fabrics, for brightening up my creative projects!
J Jacque
274 days ago

Spreading Joy with Every Stitch: A Heartwarming Fabric Bundle Experience

When I stumbled upon dalstonmillfabrics.co.uk and their fabric bundles, I didn't quite know what to expect. But let me tell you, I was absolutely delighted with my purchase. The majority of the bundle consisted of vibrant and playful children's prints featuring adorable dinosaurs, mischievous cats and dogs, and even some spooky Halloween designs. As a passionate quilter, I immediately saw the potential to craft something truly special with these fabrics. What truly impressed me was the outstanding quality of the fabrics. Not only were they visually appealing, but they also felt durable and of high standard. The prompt delivery further added to my satisfaction, as I was able to dive into my new project without delay. Dalston Mill Fabrics has truly exceeded my expectations, and I'll be eagerly returning for more creative inspiration. If you're looking to infuse your crafting projects with joy and top-notch materials, I highly recommend exploring their fabric bundles. Happy stitching!
D D Clarke
460 days ago

Recently placed on order with Dalston…

I recently discovered Dalston Mill Fabrics and I couldn't be happier with my experience. I recently ordered a beautiful Batik bundle and was amazed by the efficiency of their service. Despite postal strikes, my order was delivered promptly. This wasn't my first time shopping with them, and it certainly won't be the last. I highly recommend Dalston Mill Fabrics to anyone in need of quality fabrics and exceptional service. Thank you for consistently exceeding my expectations!
D D Clarke
460 days ago

Discovering Dalston Mill Fabrics: A Seamless Shopping Experience

As a passionate quilter, I recently had the pleasure of ordering a lovely Batik bundle from Dalston Mill Fabrics, and I am absolutely delighted with my experience. Despite the ongoing postal strikes, the team displayed remarkable efficiency in processing and delivering my order in record time. This wasn't my first time shopping with Dalston Mill Fabrics, and it certainly won't be my last. Their seamless organization and swift delivery have earned my trust and loyalty. I appreciate their dedication to providing top-notch service, which is why I highly recommend Dalston Mill Fabrics to fellow craft enthusiasts. I'm grateful for their consistent excellence and look forward to exploring their incredible fabric collection again in the future. Thank you, Dalston Mill Fabrics, for exceeding my expectations every time!
S Steph
469 days ago

Very Satisfied

⭐⭐⭐⭐⭐ I can't say enough good things about my experience with Dalston Mill Fabrics. From the moment I ordered my first sample to the delivery of my material, their service has been nothing short of excellent. What sets Dalston Mill Fabrics apart is their exceptional customer service. Every interaction, whether it was requesting a sample or placing an order, was met with genuine care and helpfulness. It's evident that they prioritize their customers and take great pride in providing top-notch service. The quality of their fabrics is outstanding, and the delivery process was smooth and reliable. I appreciated the care they took in ensuring that my order arrived promptly and in perfect condition. Overall, I am extremely satisfied with my experience and highly recommend Dalston Mill Fabrics to anyone in search of high-quality materials and exceptional customer service. They have won me over as a loyal customer, and I look forward to returning for all my future fabric needs. Thank you, Dalston Mill Fabrics, for exceeding my expectations.
S Steph
469 days ago

An Unparalleled Experience with Dalston Mill Fabrics

As an avid craftsperson, I cannot sing enough praises for Dalston Mill Fabrics. From my initial sample request to the final delivery of my fabric, every interaction with them has exuded excellence. The team at Dalston Mill Fabrics goes above and beyond to assist customers, ensuring a seamless and enjoyable experience. Their attention to detail in product delivery showcases a level of care and professionalism that is truly commendable. I am very grateful for coming across such a reliable and customer-oriented company in the world of fabric shopping. Thank you, Dalston Mill Fabrics, for making my creative journey so much more enjoyable and stress-free!
M MARGARET SEXTON
473 days ago

Great selection of fabrics at a good price

As an avid crafter, I have to shout out Dalston Mill Fabrics for being an absolute lifeline during the turbulent times of lockdown. Their extensive selection of fabrics became my go-to source for all my creative projects, and their affordable prices were just the cherry on top. During those long days of uncertainty, immersing myself in sewing and crafting became more than just a hobby; it was a source of solace and distraction. Dalston Mill Fabrics played a pivotal role in keeping me sane and grounded during those challenging times. What truly sets them apart is the personalized touch and genuine care they extend to their customers. Whenever I reached out with inquiries or needed assistance, I was consistently met with knowledgeable and friendly individuals who not only provided solutions but also shared their passion for the craft. The experience of interacting with the team behind Dalston Mill Fabrics solidified my trust in them, knowing that I was not just another customer, but a valued member of their creative community. In sum, if you're seeking a wide array of quality fabrics at reasonable prices, coupled with exceptional customer service, look no further than Dalston Mill Fabrics. They have certainly earned a loyal customer in me, and I cannot recommend them highly enough. Thank you, Dalston Mill Fabrics, for being an invaluable part of my crafting journey.
M MARGARET SEXTON
473 days ago

Nice choice of materials at a superb value

My assessment for dalstonmillfabrics.co.uk Nice choice of materials at a superb value. I've used Dalston Mills quite a bit, they stored me sane throughout lockdown, and when I've interacted with the true individuals concerned, I've been impressed with their information and good sense.
L Lorraine Halliday
474 days ago

Exceptional Quality Fabrics and Impeccable Service

As an avid crafter, I can't help but gush over the delightful array of fabrics offered by dalstonmillfabrics.co.uk. Their website is not only user-friendly but also exudes a charming allure, making the browsing and purchasing experience a true delight. The cherry on top is their swift delivery service, which ensures that I can dive into my creative projects without any unnecessary delays. On the rare occasion when I encountered a minor issue, their team displayed remarkable efficiency in swiftly resolving it, further solidifying my trust in their brand. If I were to nitpick, the only downside would be the barrage of emails from the delivery company, which while aimed at keeping customers informed, could potentially be toned down for a seamless experience. Nevertheless, it's a small hiccup in an otherwise stellar company that I am thrilled to patronize. Dalston Mill Fabrics has certainly won me over with their stellar range and top-notch service, and I wholeheartedly recommend them to fellow crafting enthusiasts.
L Lorraine Halliday
474 days ago

Exquisite Fabrics and Exceptional Service

I cannot express how impressed I am with the delightful assortment of fabrics offered by Dalston Mill Fabrics. Navigating their website is a breeze, and their commitment to prompt delivery is truly commendable. Over the past year, I encountered a minor issue, but their team swiftly and effectively resolved it, reaffirming their dedication to customer satisfaction. If I were to highlight a drawback, it would be the excessive email notifications from the delivery company, although I appreciate their intent to keep customers informed. Overall, my experience with Dalston Mill Fabrics has been exceptionally gratifying, and I wholeheartedly recommend them for their top-notch products and outstanding customer service.
O Ola
474 days ago

Discovering Quality Fabrics and Exceptional Service at Dalston Mill Fabrics

As a devoted customer of Dalston Mill Fabrics for several years, I can confidently say that this online fabric store has become an integral part of my creative journey. The moment I stumbled upon their website, I was greeted by an extensive selection of fabrics that immediately sparked my imagination. The sheer variety of textures, colors, and patterns is truly unparalleled, catering to every sewing project imaginable. What truly sets Dalston Mill Fabrics apart is their unwavering commitment to customer satisfaction. Despite being an online store, their customer service exceeds expectations, ensuring that each purchase is not only smooth but also accompanied by a personal touch. Whenever I've had a query or needed guidance, their team has been prompt, knowledgeable, and incredibly supportive. Moreover, the affordability of their fabrics has allowed me to pursue my passion without constraints. The competitive prices do not compromise the quality, and I have always received fabrics that have exceeded my expectations in terms of both aesthetics and durability. In essence, Dalston Mill Fabrics has not just provided me with materials; they have been a crucial companion in my creative endeavors. I wholeheartedly recommend Dalston Mill Fabrics to all crafting enthusiasts, as they have consistently proven to be a reliable source of inspiration, quality, and exceptional service.

Introduction

Dalston Mill Fabrics is an online fabric store based in the United Kingdom. With over 30 years of experience in the industry, they are a go-to destination for individuals and businesses seeking high-quality fabrics for various purposes. Their extensive range of fabrics includes cotton, silk, wool, linen, and many others, catering to both professional and hobbyist sewers.

Pros and Cons

  • Pros:
    • Wide variety of fabrics available
    • Competitive pricing
    • Excellent customer service
    • High-quality products
    • Easy-to-navigate website
    • Flexible returns and exchanges policy
    • Regular promotions and discounts
    • Positive customer reviews
    • Active community involvement
    • Multiple payment options
    • Loyalty program for returning customers
  • Cons:
    • Shipping costs may vary
    • Limited international shipping options

User Experience

Dalston Mill Fabrics offers a user-friendly website that makes browsing and purchasing fabrics a breeze. The intuitive search function allows users to quickly find specific fabrics, and detailed product descriptions provide vital information pertaining to each item. The website's clean layout and organized categories ensure a smooth and hassle-free shopping experience.

Pricing and Value for Money

Dalston Mill Fabrics is known for its competitive pricing. Their fabrics are reasonably priced, considering the high-quality materials they offer. They strive to provide excellent value for money by sourcing directly from manufacturers and offering discounted prices on a regular basis. Customers can expect fair prices without compromising on quality.

Customer Service

Customer service is a top priority for Dalston Mill Fabrics. Their friendly and knowledgeable customer support team is readily available to assist customers with any queries or concerns. From fabric recommendations to order tracking, they go the extra mile to ensure customer satisfaction. Quick response times and efficient problem resolution make their customer service stand out.

Product Quality and Selection

Dalston Mill Fabrics prides itself on offering fabrics of exceptional quality. With a wide selection of materials ranging from basic to luxurious, they cater to various needs and preferences. The fabrics are sourced from reputable suppliers, ensuring that customers receive products of superior quality. The extensive range includes fabrics suitable for dressmaking, upholstery, quilting, and more.

Website Usability

The Dalston Mill Fabrics website is designed with user-friendliness in mind. The straightforward navigation allows users to effortlessly browse through different fabric categories or conduct specific searches. The website loads quickly, and detailed product images provide an accurate representation of the fabrics. Overall, the site is highly usable, making the shopping experience convenient and efficient.

Returns and Exchanges

Dalston Mill Fabrics has a flexible returns and exchanges policy. If customers are unhappy with their purchase or receive a faulty product, they can return or exchange it within a specified timeframe. The process is straightforward, ensuring a hassle-free experience for customers. However, it is important to note that some restrictions may apply, so customers should review the policy before initiating a return.

Promotions and Discounts

Dalston Mill Fabrics regularly offers promotions and discounts to customers. These can include percentage discounts, free shipping, or loyalty program rewards. By subscribing to their newsletter or following them on social media, customers can stay updated on the latest promotions and take advantage of cost-saving opportunities.

Reputation

Dalston Mill Fabrics has established a strong reputation in the fabric industry. As a trusted supplier, they have built a loyal customer base over the years. Positive customer reviews highlight their commitment to quality, excellent customer service, and reliable delivery. With a solid reputation, customers can shop with confidence knowing they are dealing with a reputable company.

Payment Options

Dalston Mill Fabrics offers multiple payment options to cater to diverse customer preferences. Customers can securely complete their transactions using credit or debit cards, PayPal, or bank transfers. The flexibility in payment options ensures a convenient and secure checkout process for customers.

Loyalty Programs

Dalston Mill Fabrics rewards their returning customers through a loyalty program. By signing up for an account, customers can accumulate loyalty points with every purchase. These points can be redeemed for discounts or special offers, providing an added incentive for customers to continue shopping with Dalston Mill Fabrics.

Customer Reviews

Customer reviews play a crucial role in assessing the credibility and trustworthiness of an online retailer. Dalston Mill Fabrics has amassed numerous positive reviews from satisfied customers. The reviews often praise the quality of the fabrics, prompt delivery, helpful customer service, and overall shopping experience. These endorsements further validate the excellent reputation of the company.

Community Involvement

Dalston Mill Fabrics actively engages with the sewing community through various initiatives. They sponsor sewing competitions, collaborate with sewing bloggers, and regularly share helpful tips and tutorials on their website and social media platforms. This community involvement demonstrates their commitment to fostering creativity and supporting sewing enthusiasts.

Shipping and Costs

Dalston Mill Fabrics offers reliable shipping services. Shipping costs may vary depending on the order value and delivery location. They strive to provide cost-effective options and occasionally offer free shipping promotions. However, it is important for customers to review the shipping costs specific to their location before placing an order. Additionally, international shipping options may be limited, and customers outside the United Kingdom should check availability.