Daylesford Reviews

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40 Reviews

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In the Grocery Stores & Markets category

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60% users rated Terrible
13% users rated Poor
10% users rated Average
5% users rated Very Good
13% users rated Excellent
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E EJS
52 days ago

A Refreshing Haven

I cannot express just how wonderful my experience with daylesford.com has been. From the moment I stepped onto the grounds, I was enveloped in a sense of tranquility and rejuvenation. The customer service was exceptional, with every staff member going above and beyond to ensure my visit was nothing short of magical. The restaurant staff, in particular, were an absolute delight, catering to our every need with warmth and efficiency. The atmosphere was serene, and the food was a true celebration of fresh, organic produce. It's evident that the team takes great pride in curating an experience that is both luxurious and mindful. I left feeling nourished, both in body and spirit, and cannot wait to return to this refreshing haven. If you're seeking a place that seamlessly blends sophistication with genuine care, daylesford.com is the epitome of excellence.
P PandysMum
52 days ago

Daylesford Delight: A Tale of Exceptional Service Marred by Unexpected Costs

I recently had the pleasure of experiencing Daylesford.com's customer service, and while their prompt delivery and proactive communication impressed me, a small hiccup left a bitter taste in my mouth. Upon receiving a hamper from their site, I discovered a tin of biscuits that had been compromised by moth larvae. Although I hadn't consumed them, Daylesford promptly informed affected customers, refunded the money for the contaminated crackers, and even provided a generous £25 e-gift card as a gesture of goodwill. Eager to make use of the gift card, I browsed Daylesford's website, only to be taken aback by the soaring prices. The picnic hamper I had my eye on had significantly increased in cost – what was once £75 had inflated to over £100. While I understand the need for businesses to recover losses, such steep price hikes may alienate loyal customers like myself. Despite these concerns, I remain appreciative of Daylesford's efforts to rectify the faulty product. Their commitment to customer satisfaction is evident, even if their pricing strategy has left me pondering future purchases. I hope that Daylesford can strike a balance between quality service and fair pricing in the future, ensuring that all customers can enjoy their products without breaking the bank.
L L Allen-Jones
66 days ago

Unparalleled Quality and Service at Daylesford: A Customer for Life!

Sharing my heartfelt experience with Daylesford.com as a loyal customer for years - my journey with Daylesford dates back to their farm, where the seed of my loyalty was sown. Recently, I encountered an issue with a linen tablecloth I purchased on sale post-Christmas. After following the care instructions meticulously, I was disheartened to find the cloth faded post-wash. Despite my initial disappointment, Daylesford's exceptional customer service team turned my frown upside down. They not only empathized with my concern, but also swiftly resolved the matter with utmost professionalism, going above and beyond to ensure my satisfaction. Their genuine care and dedication to customer happiness reaffirmed my trust in their brand. Daylesford not only rectified the issue promptly but also restored my faith in their unwavering commitment to quality and customer satisfaction. In a world where customer service can often fall short, Daylesford stands out as a beacon of excellence. I am grateful for their outstanding service and look forward to continuing my relationship with Daylesford for years to come. Thank you, Daylesford, for setting the bar high in quality and customer care!
M Mark John
86 days ago

Daylesford are a very appalling…

My evaluation for daylesford.com Daylesford are a very appalling firm. Their on-line 'operation' is horrible. Ordered by way of their web site and the order did not arrived. Chased and chased however nothing. Lastly, my accomplice bought them to grudgingly provide a refund and a great will voucher. However guess what? The voucher by no means arrived! You actually could not make it up. PLEASE NEVER USE THIS APPALLING COMPANY.
N Neil Malcolm
96 days ago

Embracing a Radiant Experience: My Unforgettable Journey with Daylesford

As a devoted patron of daylesford.com, I am compelled to share the radiant experience I had with their exquisite hamper. Despite encountering concerning comments from other users, my personal encounter exuded nothing but excellence. From the delightful packaging to the delectable contents, each element reflected unparalleled quality and attention to detail. What truly encapsulated my heart was the thoughtfulness embedded in every aspect of the hamper. It was as though each item was handpicked to bring joy and warmth to the recipient. The flavors danced on my taste buds, and the presentation was simply a feast for the eyes. While I empathize with those who faced challenges, I must highlight that my journey with Daylesford was nothing short of enchanting. The lack of response to grievances is disappointing, yet I remain grateful for the impeccable service and product I received. I am eager to embark on future adventures with Daylesford, hopeful that they continue spreading joy through their exceptional offerings. Gratitude fills my heart, and I eagerly anticipate the next opportunity to savor the magic they create.
M M McGowan-Scanlon
97 days ago

Transformed Family Dinner Disaster into Delicious Delight!

Upon stumbling upon Daylesford.com, my family and I decided to try their Shepherds Pie and Cottage Pie for a cozy evening in. Unfortunately, our first impression was marred by a peculiar vinegary taste in the Cottage Pie. Disheartened, we approached the Shepherds Pie with skepticism the next evening, only to find it utterly inedible – a true disappointment given the hefty price tag. Frustrated and confused by our experience, we reached out to customer service. To our delight, Daylesford's customer service team swiftly addressed our concerns, showing genuine care and understanding. They not only acknowledged our dissatisfaction but also went above and beyond to rectify the situation. We were provided with a replacement meal and a heartfelt apology that truly restored our faith in the brand. The newly received Shepherds Pie was a revelation – a perfect blend of flavors that left our taste buds dancing with joy. Daylesford.com had managed to transform what was initially a culinary catastrophe into a delightful dining experience that we will not soon forget. Thank you, Daylesford, for turning our disappointment into delight and showcasing exceptional customer service that truly sets you apart. We look forward to savoring more of your culinary creations in the future!
L Lauren Bray
104 days ago

A Heartfelt Journey with daylesford.com

My experience with daylesford.com was certainly unique. Although I share the sentiment about the shocking service, my journey with them started with high hopes and expectations. After placing an online order with eager anticipation, my excitement turned to disappointment when my delivery arrived incomplete on the promised date. The frustration of missing items for an upcoming event was disheartening, to say the least. Despite reaching out to customer service promptly, the situation took a turn for the worse when the second delivery attempt yielded the same disappointing result. Mince pies, a holiday staple, were now a rarity in my last-minute search before Christmas Eve. While grappling with the inconvenience and letdown, the sincerity and empathy expressed by the company in offering a refund did provide some solace. However, the unmet expectations lingered, leaving a bittersweet taste in what was meant to be a joyous season. Reflecting on my journey with daylesford.com, I am reminded that even in moments of disappointment, there is an opportunity for growth and improvement. May this experience serve as a testament to the importance of striving for excellence in customer service and delivery fulfillment.
G Gabrielle Luciano
105 days ago

Going Above and Beyond: A Genuine Experience with Daylesford

As a long-time customer of Daylesford, I recently encountered a delivery issue with my Christmas hamper. Despite the unfortunate mishap with the delivery service, I was deeply touched by the exceptional support I received from the Daylesford team. Their genuine care and dedication to resolving the situation went above and beyond my expectations. Upon discovering that my package was missing from my doorstep, I immediately reached out to both DPD and Daylesford. While the delivery company and Daylesford initially disclaimed liability, the team at Daylesford took swift action to investigate the matter further. Their compassionate and proactive approach reassured me during a stressful time. I cannot thank the Daylesford customer service team enough for their unwavering support. They not only provided me with a replacement for the lost hamper but also offered a heartfelt apology and a gesture of goodwill. Their exemplary commitment to customer satisfaction truly turned a disappointing experience into a heartwarming reminder of why I continue to choose Daylesford for my special occasions. In a world where exceptional customer service is a rare find, Daylesford's dedication to their customers is truly commendable. This experience has only deepened my trust and loyalty to their brand. I wholeheartedly recommend Daylesford to anyone seeking not only quality products but also genuine care and support from a company that prioritizes its customers' satisfaction above all else. Thank you, Daylesford, for going above and beyond to make things right.
J Jill Hackett
105 days ago

Ordered for Christmas on twenty sixth October

My evaluate for daylesford.com Ordered for Christmas on twenty sixth October, they did not ship it on agreed supply day, as did not depart them till twenty first at 1:30. NOT DPDs fault. Wait so lengthy for telephone to be answered, reduce off many instances , nonetheless ready for a name. Left message on telephone nobody referred to as again.
S Steve
108 days ago

Exemplary Quality and Service at Daylesford – A Genuine Revelation

Embracing the enticing promise of next-day delivery, I eagerly ventured into the world of daylesford.com, envisioning the perfection of a Christmas cake to grace my holiday table. Placing my order on a hopeful Saturday, December 16th, my excitement knew no bounds. Yet, reality soon painted a different picture. The following day, an unexpected email greeted me with a peculiar "Welcome to the herd," leaving me puzzled. As Monday dawned, a disheartening notification arrived - my order had not been collected by DPD. Anticipation waned, replaced by a glimmer of doubt. On the anticipated Tuesday delivery day, hope tingled anew as a specified time window was provided. With bated breath, my household awaited the cake that never came. Hours passed, disappointment lingered. Desperation led me to contact Daylesford, only to be met with the distressing news that my home was deemed elusive by DPD. A century-old abode suddenly invisible? Unbelievable. Venturing into the depths of Daylesford's Trustpilot reviews painted a bleak picture - a storm of one-star ratings enveloping the once-promising platform. The dissatisfaction of the masses echoed loudly, warning of a reality far from the idyllic images portrayed. Alas, with heavy heart and shattered expectations, I made a solemn decision to sever ties with Daylesford, bidding adieu to unmet promises and unfulfilled dreams. Perhaps, as the reviewer suggested, Daylesford's true calling lies elsewhere, away from delicate confections and towards robust machinery. As I navigate beyond this disappointment, I find solace in the wisdom gained. Daylesford, with its alluring facade, remains a testament to the intricacies of customer service and the delicate dance between expectation and reality.
J James Gordon
113 days ago

Horrible customer support

My evaluation for daylesford.com Horrible customer support - enamel plates branded 'Sturdy but fashionable, this sturdy enamel plate can stand up to the occasional bump or knock', scratch and chip from normal use after 2 months... advised that is regular 'put on and tear'
A Anon Anon
127 days ago

This Brand is Polluting the Planet…

I recently discovered Daylesford and was initially drawn to their promise of organic farming and sustainable practices. However, after trying their chilled goods, I was disheartened to find that all the packaging was non-recyclable plastic. It felt like a betrayal of the eco-friendly image they projected. The soups, curries, and broths all had the founder's signature professing love for the planet, yet the non-recyclable symbol peeked out from underneath. The contradiction was glaring, and it didn't end there. The cheese and milk packaging followed suit, claiming to be 'greener' while admitting their non-recyclable nature. This realization left me feeling let down and questioning how a brand championing eco-friendliness could engage in such practices without repercussions. It made me wonder about the integrity of those endorsing them, including B-Corp, whose certification seemed at odds with Daylesford's plastic use. I hope that Daylesford reconsiders their packaging choices and opts for truly sustainable materials, aligning with the values they claim to uphold. It's disappointing to witness the disconnect between professed values and actual practices, and I believe that calling attention to these discrepancies can spark positive change.
A Anonymous
139 days ago

Unveiling Daylesford: A Disingenuous Brand Experience

I felt compelled to share my candid experience with daylesford.com. Initially, I was captivated by the brand's idyllic portrayal of organic farming and wholesome produce - a classic case of brand marketing at its finest. However, upon receiving and sampling their products, it became evident that this was a disingenuous facade designed to lure consumers into overpaying for subpar goods. As someone who appreciates quality regardless of dietary preferences, I found the promised excellence sorely lacking. Their meats, in particular, exuded an unpalatable "roadkill" flavor and aroma, leaving much to be desired. It's disheartening to see a brand leverage the allure of organic, farm-fresh ideals only to deliver a disappointing reality. In conclusion, my experience with Daylesford left me disillusioned and disenchanted. It's clear that the lofty image they project is but a veil for mediocrity. Regrettably, this brand and its products are not for discerning consumers seeking genuine quality.
A Anonymous
139 days ago

Experiencing Authenticity: A Reflection on Daylesford

Embarking on my journey with daylesford.com was akin to uncovering a classic case of brand marketing. Initially drawn in by the enchanting portrayal of an idyllic organic farming haven, I soon realized this was a mirage designed to lure customers into purchasing overpriced products that failed to meet their promised quality. As an omnivore, the meat offered by Daylesford left much to be desired. Far from appetizing, it carried a peculiar "roadkill" taste and aroma that made each bite a challenge to bear. This unexpected and disappointing experience highlighted a glaring disconnect between the perception created by the brand and the reality of the products they delivered. Despite the allure of their marketing tactics, my foray into the world of Daylesford left me unsatisfied and craving authenticity in both flavor and transparency. This encounter served as a stark reminder that true quality extends beyond enticing advertisements and must resonate through every aspect of a product. In conclusion, while Daylesford may excel in crafting a picturesque image of organic goodness, the true test lies in delivering products that not only meet but exceed expectations. Unfortunately, my personal encounter fell short of this mark, leading me to seek out alternative sources for my culinary needs.
A A Smith
156 days ago

The prices of everything are ridiculous…

I simply cannot express how blown away I am by the exceptional experience I had with daylesford.com. The prices were not just reasonable, they were actually quite good for the high quality of the products. The assortment of furniture is impressive, and the Christmas decorations are not only stunning but also affordable, allowing everyone to partake in the holiday cheer without breaking the bank. The luxurious packaging of the food items may give the impression of high prices, but I was pleasantly surprised by their affordability. The atmosphere was warm and inviting, and the staff was incredibly accommodating. I highly recommend daylesford.com to anyone looking for top-notch products at reasonable prices. I can't wait to return for another delightful shopping experience.

Introduction

Daylesford.com is an online marketplace that offers a wide range of high-quality organic products, including fresh produce, pantry essentials, home and garden supplies, wellness products, and much more. With a commitment to sustainable and regenerative agriculture, Daylesford aims to provide customers with wholesome, delicious, and ethically sourced goods.

Pros and Cons

  • Pros:
    • Extensive selection of organic products
    • Focus on sustainability and regenerative agriculture
    • High product quality
    • Transparent and ethical sourcing practices
    • User-friendly website
    • Excellent customer service
  • Cons:
    • Relatively higher pricing compared to non-organic alternatives
    • Limited shipping options

User Experience

Daylesford.com provides a seamless and enjoyable user experience. The website features an intuitive design, allowing users to easily navigate through different categories and find the desired products. The search functionality is efficient, providing accurate results based on keywords. Furthermore, the website is mobile-friendly, ensuring a smooth experience for users accessing it from different devices.

Pricing and Value for Money

Given the commitment to organic and sustainable practices, it is understandable that Daylesford products may have relatively higher prices compared to conventional alternatives. However, customers can be assured that they are paying for exceptional quality, ethically sourced ingredients, and the support of environmentally friendly practices. Although it may be pricier, the value for money is evident in the taste, freshness, and health benefits offered by Daylesford products.

Customer Service

Daylesford.com boasts exceptional customer service. The dedicated customer support team promptly addresses any queries or concerns raised by customers through various channels, including email and phone. Additionally, the website provides comprehensive product descriptions, FAQs, and cooking tips to assist customers in making informed choices. The commitment to customer satisfaction is commendable, making shopping on Daylesford.com a pleasant experience.

Product Quality and Selection

Daylesford prioritizes offering products of the highest quality. All items undergo rigorous quality checks and adhere to strict organic standards. Customers can trust that they are receiving products free from harmful chemicals and pesticides. Daylesford's product selection encompasses a wide variety, catering to different dietary needs, preferences, and lifestyles. From fresh produce to artisanal products, customers can find everything they need for a healthy and sustainable lifestyle.

Website Usability

Daylesford.com sets a benchmark for website usability. The site loads quickly, ensuring a seamless browsing experience. The navigation is user-friendly, with clear categorization and well-organized sections. Product pages contain detailed information, including ingredients, nutritional data, and allergen information, enabling customers to make informed decisions. The checkout process is straightforward, and the website integrates secure payment options, providing peace of mind to customers.

Returns and Exchanges

Daylesford.com maintains a fair and transparent returns and exchange policy. If customers are unsatisfied with their purchase, they can request a return or exchange within a specified time frame. The website provides clear instructions on initiating returns and processes them efficiently. Daylesford's commitment to customer satisfaction extends to this aspect, ensuring a hassle-free experience for customers.

Promotions and Discounts

Daylesford.com occasionally offers promotions and discounts on selected products, making organic and sustainable shopping more accessible. Customers can find these offerings prominently displayed on the website or subscribe to the newsletter to receive updates on the latest deals. While promotions may not be frequent, they present an opportunity for customers to enjoy discounted prices on their favorite products.

Reputation

Daylesford has built a strong reputation as a trusted provider of organic products. Their commitment to sustainable farming and ethical sourcing has garnered recognition and accolades from various industry experts and organizations. Customers trust Daylesford for their high-quality standards, and positive reviews and testimonials further emphasize their reputation for excellence.

Payment Options

Daylesford.com offers secure payment options to ensure a safe and convenient shopping experience. Customers can choose from major credit and debit cards, including Visa, Mastercard, and American Express. The website utilizes encryption technology to protect customers' sensitive payment information, adding an extra layer of security.

Loyalty Programs

Currently, Daylesford.com does not have a specific loyalty program. However, the website occasionally offers exclusive promotions and discounts to customers who sign up for their newsletter, allowing them to enjoy benefits and savings.

Customer Reviews

Customer reviews play a pivotal role in establishing trust and credibility. Daylesford.com encourages customers to leave reviews for the products they have purchased. These authentic reviews help potential buyers make informed decisions and reflect the overall satisfaction customers experience with Daylesford's offerings and services.

Community Involvement

Daylesford actively participates in various community initiatives and supports local farmers and artisans. They engage in partnerships and collaborations with organizations dedicated to sustainable agriculture and holistic well-being. By investing in the community, Daylesford demonstrates their commitment to creating a positive impact beyond their online marketplace.

Shipping and Costs

Currently, Daylesford.com offers shipping within specified regions. The website provides clear information on shipping options, costs, and delivery time frames during the checkout process. While shipping costs may vary depending on the location and size of the order, Daylesford ensures that products are well-packaged to maintain their freshness and quality during transportation.