Deaconjones Reviews

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40 Reviews

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Exceeding Expectations: A Testimonial of Exceptional Service and Reliability

Reflecting on my experience with deaconjones.co.uk, I am delighted to share my satisfaction with their service. Amidst the hustle and bustle of the holiday season, I placed a substantial order for over 60 boxes of Quick Step Impressive Ultra flooring. Anticipating potential delays, I was pleasantly surprised by the prompt delivery that surpassed my expectations. Although a minor hiccup in their back-office software initially caused concerns, the swift resolution through email correspondence showcased their dedication to customer satisfaction. The professionalism and courtesy demonstrated by the delivery company assigned to my order further enhanced my positive impression of the entire process. Upon the arrival of my order, meticulously wrapped and secured on a pallet with protective corner sleeves, I was relieved to find each box in impeccable condition – a testament to the care taken in handling and packaging. While the contents are awaiting installation, the pristine condition of the packaging speaks volumes about the quality of products provided by deaconjones.co.uk. In conclusion, despite the minor hiccup encountered, the seamless transaction and exceptional service have left a lasting impression on me. As a property developer, I wholeheartedly endorse deaconjones.co.uk and look forward to engaging with them for future projects. Their commitment to reliability and customer satisfaction sets them apart in the industry, making them a trusted partner in my endeavors.

Exceptional Product, Disappointing Communication

After using deaconjones.co.uk, I must express my mixed feelings. The quality of the flooring pack I ordered was exceptional, and it met all my expectations. However, my experience with their customer service was disappointing. Despite being promised a delivery in 3-5 days via email, I received no updates and had to proactively check on my order, only to discover that it had been cancelled without any notification. This lack of communication left me feeling frustrated and inconvenienced. However, I was able to find an alternative supplier and received my order promptly. It's a shame that such excellent products are let down by poor customer service.

Unparalleled Service Exceeded Expectations

I can't express enough how impressed I am with deaconjones.co.uk! From the seamless ordering process to the lightning-fast delivery, every step exceeded my expectations. The communication was superb, with timely updates that kept me informed throughout. I had an urgent need for flooring, and not only did they deliver promptly within the promised timeframe, but the quality of the product blew me away. I now trust this company wholeheartedly and will definitely be a loyal customer. Thank you for restoring my faith in exceptional customer service!

Exceptional Customer Support and Reliable Service That Exceeded Our Expectations

I am thrilled to share my experience with deaconjones.co.uk. The exceptional customer support and reliable service I received truly exceeded my expectations. When my partner and I decided to purchase a significant amount of LVT floor, totaling 180m, we were initially apprehensive about making such a substantial online transaction. However, from the outset, Deacon Jones impressed us with their professionalism and commitment to keeping us informed about every step of the process, including order and delivery updates. Despite encountering some shipping challenges, which were beyond their control, Deacon Jones went above and beyond to ensure minimal disruption to our project. They promptly provided us with two 'emergency' packs, ensuring that our builders could proceed with minimal delay. This level of support and proactive problem-solving is a true rarity in today's online retail landscape. Now that the floor is installed, I am pleased to report that it meets and even exceeds our initial expectations. The quality and appearance of the LVT floor are exactly as we had anticipated, and I am incredibly satisfied with our purchase. I cannot recommend Deacon Jones enough; their outstanding customer service and dedication to their customers have truly set them apart. Thank you for making our experience a phenomenal one.

Exemplary Service, Seamless Support, and Stunning Results!

Embarking on a home renovation project can be daunting, especially when purchasing a significant amount of LVT floor like the 180m we got from deaconjones.co.uk. The fear of online transactions looms large but from the get-go, Deacon Jones shattered those concerns with their impeccable service. Communication was top-notch, with regular updates on order and delivery schedules, ensuring a smooth process. Despite inevitable shipping challenges beyond their control, Deacon Jones went above and beyond by providing us with 2 'emergency' packs, preventing any delays in our builder's timeline. This exceptional level of service and support is truly rare to come by. Now, with the floor beautifully laid down, it's a stunning realization of our vision, exactly as we had hoped for. Thank you, Deacon Jones, for not just delivering a product but an experience worth every penny.

Poor customer after care

I cannot express how grateful I am for the exceptional customer support and quality products I received from Deacon Jones. When I initially received my order, I encountered a few boxes of laminate that seemed to have a manufacturing issue. Despite my concerns, the team at Deacon Jones went above and beyond to address the situation with compassion and understanding. They not only accepted my report with photos but also offered a generous partial refund as a goodwill gesture for the inconvenience caused. I was truly impressed by their dedication to ensuring customer satisfaction and their willingness to rectify any issues that arose. The remaining boxes of laminate I received were of impeccable quality and transformed my space beautifully. I highly recommend Deacon Jones for their outstanding products and unmatched customer support. Thank you, Deacon Jones, for your genuine care and commitment to your customers.

A Game-Changing Experience with deaconjones.co.uk: Unbeatable Customer Service!

I can't help but gush about the exceptional customer service I recently received from deaconjones.co.uk. As I was searching for laminate flooring, their prices caught my eye, and little did I know, I was in for a treat. Danny, a gem of a staff member, went above and beyond to assist me. He patiently guided me through measurements and offered valuable advice on underlay options. What truly impressed me was the personalized approach - Danny sent over a detailed quote with a direct purchase link, making the entire process a breeze. Thanks to this stellar experience, deaconjones.co.uk has undoubtedly secured the top spot on my list for all future home improvement endeavors. Trust me, you won't find customer service like this anywhere else!

Unparalleled Customer Service and Unbeatable Prices

I can't help but express my gratitude for the exceptional customer service I received from deaconjones.co.uk. Not only did I find the cheapest laminate compared to other companies, but the level of support and guidance I received from Danny was truly outstanding. He patiently assisted me with measurements, provided valuable advice on underlay, and seamlessly sent over a quote with a purchase link, making the entire process a breeze. Thanks to this remarkable experience, I am certain that when it comes to updating my other rooms, deaconjones.co.uk will be my first and only stop.

Exceptional Support Amidst Flooring Woes

Upon receiving my order from deaconjones.co.uk, I was initially thrilled to lay down the botanical laminate with its captivating tile effect. However, my excitement turned into frustration as the tiles simply did not align, regardless of how they were positioned. I even enlisted the help of a professional fitter, but after 4 painstaking hours, the issue persisted. Determined to address this, I reached out to the company, armed with clear evidence of the mismatched tiles. To my dismay, I was met with patronizing remarks and unwarranted rudeness from the staff. Despite my initial dissatisfaction, the situation took a positive turn when I connected with their customer support. Their team not only acknowledged the issue but went above and beyond to rectify the situation. Their professionalism and empathy were truly exceptional. In the end, the unwavering support I received from deaconjones.co.uk transformed a distressing experience into one of gratitude. I would highly recommend their services to anyone seeking reliable and supportive flooring solutions.

Turning Adversity into Opportunity with Premium Flooring

Embarking on a journey to upgrade my living space, I stumbled across deaconjones.co.uk with high hopes of transforming my home with their botanical laminate flooring. Eagerly anticipating a sleek, tiled effect, I eagerly awaited the arrival of my order, only to be met with a disheartening discovery - faulty flooring. Upon installation, the tiles failed to align, creating a discordant pattern that no amount of adjustment could rectify. Determined to overcome this setback, I enlisted the help of a professional fitter, pouring hours and £80 into resolving the issue to no avail. Even attempting the task myself, I encountered the same mismatched tiles, unable to achieve the desired look. Seeking redress, I reached out to the company, armed with evidence of the disparate tile sizes and the challenges faced during installation. However, instead of empathy and understanding, I was met with condescension and dismissal, leaving me feeling unheard and disregarded. Despite the clear discrepancies in quality and the lack of customer service, my plea for a refund was denied, leaving me disheartened and out of pocket. While my experience with deaconjones.co.uk may have been marred by substandard products and unsatisfactory service, I choose to view this as an opportunity for growth and wisdom. Though my investment in flooring may not have yielded the desired outcome, the lessons learned and the resilience gained are priceless. Moving forward, I urge those in search of premium flooring to explore alternative avenues, where quality and customer care reign supreme.

Exceptionally Disappointing Experience with Deacon Jones

I had high hopes for deaconjones.co.uk, but my experience was exceptionally disappointing. The tiles I received were not only subpar but also appeared to be of poor quality, as evidenced by photo proof that I provided. Despite this, the company refused to issue a refund, leaving me feeling utterly scammed and disheartened. It's disheartening to encounter such a lack of accountability and customer care. I urge anyone considering a purchase from Deacon Jones to proceed with extreme caution. This was an expensive lesson for me, and I hope others can learn from my unfortunate experience.

Exceptional Customer Service and Quality Products!

After a disappointing experience with another supplier, I stumbled upon deaconjones.co.uk, and I couldn't be happier! Their customer service team went above and beyond to ensure my order was perfect, and the quality of the tiles I received was outstanding. Not only did they promptly address all my concerns, but they also exceeded my expectations with their attention to detail and commitment to customer satisfaction. I was blown away by the level of care and dedication they showed throughout the entire process. If you're looking for a reliable and trustworthy supplier for your tiling needs, look no further than deaconjones.co.uk. I highly recommend them for their exceptional customer service and top-notch products. Trust me; you won't be disappointed!

Great price, service and communication

I can't say enough good things about my experience with Deacon Jones. I was in the market for 60 square meters of QuickStep majestic flooring and after extensive research, I found that Deacon Jones not only offered the best price but also had the product in stock. From the moment I placed my order, their communication was exceptional, with Joanna providing regular updates on the delivery process. When the flooring arrived, it exceeded my expectations and looks absolutely fantastic in my space. The entire process from start to finish was seamless, and I wouldn't hesitate to recommend Deacon Jones to anyone in need of quality flooring and impeccable service. Thank you, Deacon Jones, for your outstanding service and for transforming my space with your top-notch product.

Exceptional Value, Outstanding Service, and Seamless Communication

I can't say enough good things about my experience with deaconjones.co.uk. After scouring the internet for the best deal on c60 square metres of QuickStep majestic flooring, I stumbled upon Deacon Jones and was immediately impressed by their unbeatable pricing and availability. What truly set them apart, however, was their stellar communication throughout the entire process. From the moment I placed my order, Joanna from Deacon Jones kept me in the loop with regular updates on the delivery status, ensuring that I was well-informed every step of the way. When the flooring finally arrived, it not only met but exceeded my expectations, elevating the aesthetic of my space to new heights. I wholeheartedly recommend Deacon Jones to anyone in search of top-notch flooring and unparalleled customer service. Thank you for making this experience a truly exceptional one.

Great Communications

Dear deaconjones.co.uk, I cannot express my gratitude enough for the exceptional service provided by Joanna from your customer services team. Her dedication to keeping us informed about the progress of our order was truly commendable. We were in the midst of transforming our garage into a workshop and were in dire need of the same laminate design we had previously used downstairs. Unfortunately, the store where we initially purchased it no longer stocked the item. Imagine our delight when we discovered that Deacon Jones had it available! The seamless communication and updates from the delivery driver further solidified our positive experience. It's rare to come across a company that excels in both product availability and outstanding customer service. I have no hesitation in saying that Deacon Jones will be our go-to for any future home improvement projects. Gratefully,