Users Voice for Decathlon

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Decathlon Overall rating
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User Interface

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Review article published on: 21 Aug 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.5 5 3 4.2 3.6
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Decathlon Review by

Introduction is an online marketplace that offers a wide range of sports goods and accessories. The company was founded in France in 1976 and has been rapidly expanding across the globe ever since. The website features a comprehensive collection of sporting goods, ranging from various sports equipment to apparel and accessories.

Pros and Cons

  • Wide selection of sports goods and accessories.
  • Competitive pricing.
  • Free shipping on orders over R$ 249.
  • User-friendly website with easy navigation.
  • High-quality products.
  • Limited promotions and discounts.
  • Not all products are available for shipping to all regions.

User Experience offers a smooth and hassle-free user experience. The website is easy to navigate, and customers can easily find products they are looking for, thanks to the website's intuitive search bar and well-organized categories. The website's product pages are informative, showcasing high-quality product images and detailed product descriptions.

Pricing and Value for Money offers products at comparatively low prices, making it a great value-for-money platform. The company is known for its excellent pricing strategy and is one of the most affordable sports goods marketplaces in Brazil.


There are several alternative sports goods marketplaces in Brazil, such as,, and However, stands out for its comprehensive product selection and attractive pricing.

Customer Service has a competent customer service team that is available to assist customers with inquiries and complaints. Customers can reach out to the support team through the website's contact page, and a member of the team will get back to them promptly.

Product Quality and Selection offers a vast selection of high-quality sports equipment, apparel, and accessories. The company carries products from several top brands, as well as its in-house brand. The quality of products sold on the website is commendable, with products being rigorously tested for safety, durability, and performance.

Website Usability's website is user-friendly, featuring a clean and simple layout that is easy to navigate. The website's search function enables customers to find products easily, and the site's filtering options make it easy for customers to sort through products based on specific criteria.

Returns and Exchanges offers a hassle-free return and exchange policy. Customers can return their items within 30 days of purchase, provided they are unused, in their original packaging, and accompanied by the purchase receipt. Exchanges are also available for customers who require a different size, color, or product.

Promotions and Discounts periodically offers promotions and discounts on select products. Customers can find these promotions on the website's home page, as well as in the website's promotions section.

Reputation has established a solid reputation for delivering high-quality products at an affordable price. The company is known for its commitment to customer satisfaction, offering excellent customer service and a hassle-free return policy.

Payment Options accepts several payment options, including credit and debit cards, bank transfers, and PayPal.

Loyalty Programs offers a loyalty program called the Decathlon Club. Members can earn points for purchases made on the website, which can be redeemed for discounts or exclusive offers.

Customer Reviews has a robust customer review system that allows users to provide feedback on products they purchase. Customers can rate products and leave a written review, which can help other customers make informed purchasing decisions.

Community Involvement is actively involved in community activities, sponsoring several sporting events and initiatives around Brazil. The company is also committed to sustainability and has implemented several eco-friendly measures in its operations.

Shipping and Costs offers free shipping on orders over R$ 249. For orders below this amount, a flat rate of R$ 19.99 applies. Delivery times vary depending on the location, with estimated delivery times displayed at checkout.