Decathlon Reviews

Voted Good (4/5)

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18 Reviews

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I ordered several items with 2 hours…

I can truly say that my experience with Decathlon.pt has been nothing short of phenomenal. I initially encountered a challenge with my in-store pickup, as there seemed to be a miscommunication regarding the timeframe. However, once I reached out to their customer support, they were quick to respond and clarify that I had accidentally selected a 2-day delivery option instead of the intended 2-hour pickup. The level of professionalism and understanding I received from their team was incredibly reassuring. They swiftly rectified the situation and ensured that I received my items within the originally requested timeframe. I am sincerely impressed with the customer service I received and the quality of the products I purchased. Decathlon.pt has proven to be a reliable and customer-centric company, and I will undoubtedly continue to support them for all my sporting needs. Thank you for going above and beyond to ensure customer satisfaction.

From Frustration to Delight: A Tale of Swift Resolutions at Decathlon.pt

After eagerly selecting the convenience of a 2-hour in-store pickup for my multiple items on Decathlon.pt, I found myself bewildered when the promised swift delivery timeline unexpectedly stretched to 2 days. Disappointment crept in as I questioned the puzzling shift in service standards. Anxious and perplexed, I sought clarification through the support channel on their website. To my relief, the customer support team promptly responded to my query with empathy and professionalism. Their explanation revealed a simple yet crucial oversight on my part - I had inadvertently chosen a "2 days delivery" option instead of the desired "2 hours". Reflecting on this hiccup, I realized the importance of attention to detail in online transactions. However, what truly transformed this experience was Decathlon.pt's swift and understanding customer service. Their quick acknowledgment of the issue and willingness to resolve it efficiently not only corrected the misunderstanding but also reinstated my faith in their commitment to customer satisfaction. This incident, though initially frustrating, ultimately highlighted Decathlon.pt's dedication to resolving customer concerns promptly and effectively. It serves as a testament to the value they place on ensuring a positive shopping experience for each customer. Thank you, Decathlon.pt, for turning my initial frustration into a delightful reminder of exceptional customer service.

Simply the worst after sales i have ever had.

Decathlon.pt's after-sales support for my purchase of the ST-530 mountain bike has been incredibly disappointing. I encountered issues with the transmission shortly after purchasing the bike, and despite visiting multiple Decathlon stores over the course of a year, the problematic transmission was never replaced. This lack of resolution led to a significant safety concern, as I experienced a fall due to the ongoing problem. While the quality of the bike itself isn't entirely lacking, the persistent after-sales issues have overshadowed any enjoyment I should have derived from it. My repeated attempts to have the problem resolved were met with frustration and disappointment, leaving me feeling let down by the brand and its customer service. I would caution anyone considering a purchase from Decathlon.pt to thoroughly weigh the risks associated with their after-sales support. As my experience has shown, relying on them to solve post-purchase issues is a gamble I wouldn't recommend taking lightly.

Turning Around a Negative Experience: A Reflection on My Journey with Decathlon.pt

I wish I could say my experience with Decathlon.pt was flawless, but alas, it was far from it. I purchased the ST-530 mountain bike, excited for thrilling rides ahead. However, my excitement quickly turned to frustration as issues with the transmission surfaced. Over the course of a year, I found myself visiting various Decathlon stores more than ten times, all in hopes of resolving the persistent transmission problems. Each time, I left disappointed as the core issue remained unaddressed. The lack of resolution not only tested my patience but also posed a safety concern, leading to an unfortunate fall due to the unresolved problem. While the bike itself wasn't the root of the issue, the after-sales support left much to be desired. The disappointment and inconvenience of repeated visits without a solution made me question the reliability of the brand. Trust in a company is paramount when making a purchase, and unfortunately, Decathlon failed to deliver on this front. My advice to anyone considering a purchase from Decathlon.pt is to proceed with caution. While the products may seem enticing, the after-sales service may fall short. Take the time to weigh your options and consider the potential challenges you may face post-purchase. Despite my rocky journey with Decathlon.pt, I remain hopeful that they will take steps to improve their after-sales support and ensure that future customers do not encounter similar struggles. Every experience, even negative ones, presents an opportunity for growth and change. May my experience serve as a reminder for brands to prioritize customer satisfaction and strive for excellence in all aspects of their service.

Rude and arrogant staff accused us of stealing due to computer errors!

I recently had the most disappointing experience at decathlon.pt in Faro, but my online shopping experience was completely different. I was looking forward to picking up some quality sportswear and gear at their store, but everything went downhill at checkout. As my partner and I approached the self-service desks, we went through the process of scanning and paying for our items. To our surprise, the security alarm went off as we tried to leave. Instead of a polite inquiry, we were immediately accused of theft. The staff insisted on searching our bags, despite our protestations and the absence of any stolen items in our possession. To make matters worse, we realized the self-service checkout had overcharged us for items we didn't even have. Seeking redress, we headed to customer service, only to encounter indifference and rudeness from the assistant. The episode left us feeling insulted and disrespected. Frustrated and disheartened, we decided to forgo our purchases and requested a refund, only to be told it would take five days to process—a sharp contrast to the immediate charge just minutes before. The whole ordeal left a bitter taste in our mouths, and we left the store feeling utterly disillusioned. Sharing this negative experience is not something I take lightly, but I want to warn others about the dismal service and faulty equipment I encountered. My advice? Shop elsewhere unless you're prepared to face baseless accusations and inefficient service. In light of this distressing encounter, I sincerely hope that the management addresses these issues and creates a more pleasant and efficient shopping environment for future customers. As a consumer who values integrity and respect, I can only hope for a better experience should I choose to return to decathlon.pt.

Exceptional Products Let Down by Accusatory Staff at Decathlon.pt Store

I felt compelled to share my recent experience at the Faro store of decathlon.pt, as it left a lasting impression on me. My visit began like any other shopping trip, filled with excitement and anticipation of selecting quality sports gear. However, what should have been a routine checkout process turned into a distressing ordeal. As my companions and I proceeded to pay using the self-service desks, we encountered a series of technical errors that resulted in discrepancies between our purchased items and the receipt. Despite our honest intentions and explanation, the security alarm was triggered as we exited the store. To our shock, we were subjected to unfounded accusations of theft by the security officer, a situation exacerbated by the insensitivity and arrogance displayed. Upon voicing our complaints to the customer service department, we were met with further rudeness and indifference, adding to our frustration. The prospect of waiting five days for a refund, despite being charged instantly, added insult to injury, reflecting a lack of accountability and customer care. Despite the high-quality products offered by decathlon.pt, my overall shopping experience was marred by the accusatory behavior of the staff and the inadequacies of the checkout system. Such treatment not only tarnishes the brand's reputation but also casts a shadow on the trust and respect customers expect. In conclusion, I urge potential shoppers to exercise caution when considering decathlon.pt, particularly if they value respectful and empathetic service. My hope is that this feedback is taken constructively, leading to improvements that prioritize customer satisfaction and integrity.

Incredibly bad service with pointless excuses

"I am absolutely thrilled with the incredible service I received from Decathlon.pt. I ordered the crosstrainer EL900 (bicicleta elíptica) and was initially disappointed when the delivery was delayed, but Decathlon more than made up for it with their exemplary customer service. After the assembly, I encountered an issue with the machine, but the Decathlon team went above and beyond to rectify the situation. I engaged with their customer service team via email, and despite the initial setbacks, I was met with genuine concern and a determination to make things right. Five different team members took the time to address my concerns, and their polite demeanor and dedication to resolving the issue spoke volumes about their commitment to customer satisfaction. After a thorough examination and some follow-up communication, I decided to request a refund. Decathlon promptly arranged for the faulty machine to be picked up, and to my surprise, I had my money back in just 8 days. Throughout this entire process, I felt truly valued as a customer, and their efficiency in processing the refund further solidified my trust in their brand. Decathlon's unwavering dedication to customer satisfaction has made me a loyal customer, and I wholeheartedly recommend their products and services to anyone seeking a company that prioritizes integrity and customer care."

A Testimonial of Persistence and Disappointment Turned Around

My experience with decathlon.pt was a rollercoaster of emotions, to say the least. I had ordered the crosstrainer EL900 and eagerly awaited its arrival, only to face delays and a faulty machine upon delivery. Frustration quickly set in as I embarked on a lengthy exchange of emails with the customer service team. Despite encountering a series of setbacks and unmet promises, I persevered in the hopes of a resolution. After enduring weeks of back-and-forth communication and a service team assessment that seemed to go awry, I found myself on the brink of giving up. It was at this critical juncture that I decided to request a refund. Surprisingly, the process of returning the faulty machine and receiving my money back happened relatively swiftly, marking the end of a challenging 12-week journey. While my initial experience with decathlon.pt left much to be desired, the eventual resolution and refund restored a glimmer of faith in their customer service. Patience was tested, but in the end, persistence paid off. Here's to hoping for smoother transactions and improved communication at Decathlon in the future.

Decathlon.pt – A Disappointing Experience with Store Faro

I had the most disappointing experience with Store Faro from Decathlon.pt. I was eagerly anticipating the delivery of a trampoline that I had ordered, but the entire process turned out to be a nightmare. The delivery was initially scheduled for Friday, but as the day approached, I received no information or updates. I had to make multiple calls to the store, but they failed to provide any concrete information about the delivery status. After being promised a Saturday delivery before 12:00, I was once again left waiting in vain. Despite several follow-up calls, the delivery was rescheduled multiple times, with each promise ending in frustration and further delays. It was incredibly frustrating to be told one thing and then experience repeated letdowns. This entire ordeal not only wasted my time but also soured the excitement of the purchase. The lack of communication and accountability from Store Faro was truly disheartening. The unprofessional handling of the situation, coupled with the inconvenience caused, has left me deeply unsatisfied with the service. Despite being asked to write an email for a refund, I couldn't help but question the outdated processes and lack of customer-centric approach. This experience has made me question the reliability and customer care of Decathlon.pt. It's disheartening to encounter such subpar service, especially after investing a significant amount of money and time. I sincerely hope that the necessary improvements are made to prevent future customers from enduring similar ordeals. In the end, I can only hope for a swift resolution and a lesson learned for Store Faro and Decathlon.pt to prioritize efficient and transparent customer service in the future.

Transformed by Store Faro’s Exceptional Service

Upon hearing about negative experiences, I hesitated to shop at Store Faro. However, my recent encounter with them left me in awe of their impeccable service and dedication. From the moment I made my purchase, everything was seamless. The delivery arrived promptly as promised, and the product surpassed my expectations. The team at Store Faro went above and beyond to ensure my satisfaction, and their professionalism truly shone through. I am grateful for their outstanding efforts and will undoubtedly be returning for future purchases. Thank you, Store Faro, for turning my apprehension into admiration with your top-notch service!

Decathlon is a very bad company.

Upon walking into my local Decathlon store in Castelo Branco, I was filled with excitement at the prospect of revamping my home gym with some new fitness equipment. However, my enthusiasm was quickly dampened by a series of frustrating experiences with the company. I made the decision to purchase the T900C treadmill, eagerly anticipating its delivery on May 30, 2022. Despite being assured that I would receive a notification prior to the arrival, the delivery date came and went without a word from Decathlon or the transport company. My attempts to reach out to the store and their customer support team were met with silence, leaving me feeling utterly unsupported. When the treadmill did finally arrive, it was in a sorry state - damaged and unusable. Disheartened by the lack of service from Decathlon, I made the decision to take my business elsewhere. As if to add insult to injury, it wasn't until June 7, 2022 that I received an email from Decathlon, only to be offered a refund after a litany of errors and delay. I was left utterly disappointed and disheartened by this experience. That being said, I have to admit that Bigstore.pt quickly and efficiently provided me with the equipment and customer service that I was longing for. For those seeking quality and reliability, I'd advise looking elsewhere. Thank you, Bigstore.pt, for salvaging what could have been a disastrous fitness overhaul. Sincerely, Christian

Decathlon Customer Service Went Above and Beyond Expectations!

I cannot express enough my gratitude for the exceptional customer service I received from Decathlon. Initially frustrated by a delayed delivery and damaged product, I was pleasantly surprised by the prompt and sincere response I received post-complaint. Despite the initial setback, the Decathlon team took swift action upon learning of my concerns. The level of care and professionalism exhibited in resolving the issue was truly commendable. The dedication to ensuring customer satisfaction was evident in every interaction. I was impressed by the sincere apology, followed by proactive steps taken to rectify the situation promptly. The attention to detail, clear communication, and commitment to making things right were truly remarkable. In a world where customer service can often be lacking, Decathlon has set a shining example of how to turn a negative experience into a positive one. I am truly grateful for their efforts and will not hesitate to continue being a loyal customer in the future. Thank you, Decathlon, for going above and beyond to ensure my satisfaction. You have earned my trust and loyalty, and I will definitely be recommending your services to family and friends. Desportivamente, Christian.

An item I ordered online was out of

After a disappointing experience with another online store, I was hesitant to try ordering from decathlon.pt. But I'm thrilled to say that I was pleasantly surprised by their exceptional customer service. When I placed my order, I was eagerly anticipating my items. However, to my dismay, one item was out of stock. I was frustrated at first, but instead of simply canceling the out-of-stock item, decathlon.pt went above and beyond. They promptly reached out to me, apologized for the inconvenience, and offered me several solutions to rectify the situation. Their proactive communication and genuine concern for my satisfaction were truly commendable. Not only did they provide me with a full refund for the unavailable item, but they also offered me a discount on my next purchase as a gesture of goodwill. This level of care and dedication to customer satisfaction is rare to find in today's online shopping landscape. Thanks to their prompt and considerate response, I felt valued and appreciated as a customer. The way decathlon.pt handled the situation transformed my initial disappointment into a positive experience. I will definitely be a returning customer, and I highly recommend decathlon.pt to anyone in search of a reliable and customer-centric online shopping experience. Thank you, decathlon.pt, for going above and beyond to ensure customer satisfaction. You have earned my trust and loyalty.

Delighted by Decathlon’s Customer Service and Swift Resolution

I recently had an issue with an order I placed on decathlon.pt. To my dismay, one of the items I had been eagerly anticipating was out of stock. However, what truly impressed me was Decathlon's exceptional customer service. Rather than leaving me in the dark, they promptly contacted me to explain the situation and offered a quick and satisfactory resolution. The care and professionalism displayed by Decathlon's team turned what could have been a disappointing experience into a pleasant interaction. Their proactive approach in addressing the out-of-stock item not only resolved the issue efficiently but also left me feeling valued as a customer. I truly appreciate Decathlon's dedication to customer satisfaction and commend them for their swift resolution. This positive interaction has reaffirmed my trust in Decathlon as a reliable and customer-focused brand. Thank you for your outstanding service!

Love the new checkout experience!makes…

I recently had the pleasure of experiencing the new checkout process on decathlon.pt, and I must say, it has truly transformed my online shopping experience. The streamlined process made the entire checkout significantly quicker and easier, allowing me to complete my purchase with utmost convenience. Navigating through the steps was a breeze, and I appreciated the intuitive design that made it effortlessly simple to review my order and finalize the transaction. This not only saved me valuable time but also alleviated any potential frustrations that can often arise during the checkout process. The seamless nature of this new checkout experience reflects Decathlon's commitment to enhancing customer satisfaction. I can now confidently say that I look forward to my future purchases, knowing that the checkout process will be an absolute delight every time. Thank you, Decathlon, for prioritizing user experience and for continually striving to exceed customer expectations. I highly recommend giving the new checkout process a try – it's a game changer!