Decleor Reviews

Voted Poor (2/5)

40 Votes

20 Reviews

Vote Now

My favorit products for all skin types…

I just had to take a moment to share my amazing experience with Decleor. As someone who values quality skincare tailored to different skin types, I can confidently say that Decleor has become my go-to brand for all things spa and wellness. From the first time I ordered from Decleor, I was blown away by the personalized service I received. Not only were they incredibly attentive to my specific skincare needs, but they also went above and beyond to provide me with detailed product information, ensuring that I made the best choices for my skin. What truly sets Decleor apart is their exceptional customer service. Every interaction I've had with them has been nothing short of fantastic. Whether it's addressing a query or providing assistance with placing an order, their team has consistently exceeded my expectations. The smooth and hassle-free ordering process, coupled with prompt shipping, has made every purchase a delight. I've never encountered any issues with my orders, thanks to their efficient shipping and handling. Decleor has truly set the bar high when it comes to skincare and customer satisfaction. I can't recommend them enough for anyone seeking top-notch products and unparalleled service. Thank you, Decleor, for elevating my skincare routine and providing an all-around exceptional experience!

Don’t waste your money

⭐️⭐️⭐️⭐️⭐️ I can't say enough about the exceptional customer service and products at decleor.co.uk. When I received their advent calendar as a gift, I was thrilled. The variety of products was so impressive, and each one felt like a luxurious treat. I loved the thoughtfulness that went into curating the calendar, and the quality was outstanding. I did run into a small issue with a couple of empty doors and reached out to their customer service. To my delight, they were incredibly responsive and apologetic. They promptly addressed the situation and even went above and beyond to ensure I was satisfied. I appreciate companies that truly care about their customers, and it's clear that Decleor is one of them. Their dedication to excellence and their commitment to their customers have certainly won me over. I wholeheartedly recommend their products and commend them for their outstanding service. Thank you, Decleor, for an unforgettable experience!

Shocking customer service I have been…

As someone who values authenticity and transparency, I cannot help but express my genuine disappointment with the customer service I recently experienced at decleor.co.uk. After purchasing the Christmas advent calendar, I was disheartened to discover that four of the boxes were empty. Despite reaching out to rectify the situation, my concerns were met with complete silence. In today's fast-paced world, finding a brand that truly values their customers can feel like a rare gem. Regrettably, my experience with decleor.co.uk fell short of this expectation. With hopes of receiving the missing products or suitable replacements, I reached out for support, only to be met with disappointment. I believe that a brand's true character is revealed not when everything runs smoothly, but rather when challenges arise. It is in these moments that customers seek reassurance and a genuine commitment to making things right. I had hoped for a prompt and empathetic response, yet the silence was deafening. As a customer who places value on integrity and attentive service, I sincerely hope that my feedback will encourage decleor.co.uk to reevaluate their approach to customer care. Every interaction is an opportunity to cultivate trust and loyalty, and I am optimistic that improvements can be made. Despite the challenges I faced, I remain open to the possibility of rediscovering the exceptional service that initially drew me to decleor.co.uk. My intention in sharing this experience is to underscore the importance of genuine customer care and to advocate for the meaningful connections that stem from it. I am hopeful that my feedback will contribute to a positive change and pave the way for more fulfilling customer experiences in the future.

Been great for me!

⭐️⭐️⭐️⭐️⭐️ I can't help but share my incredible experience with Decleor. I've lost count of how many times I've ordered from their website, and every single time has been nothing short of amazing! The free gifts with purchase always leave me feeling so appreciated, and the delivery is always on time, without fail. One purchase that stands out is the advent calendar. It was like my own little bundle of joy, with a mix of sample-sized products and some luxurious, full-sized items that far exceeded my expectations. It was truly a treat to unbox! I've just placed another order with Decleor, and I couldn't be happier. As someone who values great quality and top-notch customer service, Decleor has truly won my heart. If you're looking for a brand that goes above and beyond for their customers, look no further than Decleor. They've certainly gained a customer for life in me!

Dreadful Advent Calendar

⭐ A Decleor Advent Calendar Review: A True Delight! ⭐ I recently purchased the Decleor Advent calendar and I must say, it was an absolute delight from start to finish! As a long-time fan of Decleor, I eagerly anticipated the arrival of the calendar, and it certainly did not disappoint. Each day was a new and exciting adventure, as I opened the beautifully designed doors to reveal a carefully curated selection of premium Decleor products. From luxurious skincare to indulgent body treats, every item was a true testament to Decleor's commitment to excellence. The thought and care that went into crafting this calendar were evident in every detail. The products were not only generous in size but also varied, offering a perfect balance of skincare essentials and luxurious surprises. It was like unwrapping a little piece of luxury and self-care every day. What truly sets this Advent calendar apart is the full-sized products that were cleverly hidden behind the doors, ensuring that each day brought a delightful surprise that exceeded my expectations. It was a testament to the brand's dedication to providing genuine value and a truly extraordinary experience for their customers. I wholeheartedly recommend the Decleor Advent calendar to anyone looking to elevate their holiday season with a daily dose of luxury and self-care. It's a true celebration of Decleor's exceptional products and unwavering commitment to customer satisfaction. This experience has only deepened my admiration for Decleor, and I look forward to continuing to explore their exceptional range of products. Thank you, Decleor, for creating such a delightful and memorable experience. This calendar has truly been a highlight of my holiday season, and I cannot wait to see what enchanting surprises you have in store for the future.

Patience Paid Off: My Experience with Decleor.co.uk

I can't wait to share my journey with Decleor.co.uk – it wasn't all smooth sailing, but in the end, patience paid off. When I needed to return or exchange a product, it seemed like a daunting task at first. The lack of return information with my received goods left me puzzled. Nevertheless, after a 20-minute call, I finally obtained a reference number and the Nottingham return address. With my unopened package sent back via recorded delivery, the waiting game began. Despite my repeated emails, the silence was deafening. This lack of communication left me feeling frustrated and unheard. This prompted me to utilize PayPal's dispute feature after 45 days of waiting – and to my relief, I was eventually refunded. I couldn't help but express my gratitude to PayPal for their efficient resolution. Reflecting on this experience, it's apparent that persistence is key when dealing with such challenges. It's disheartening that the UK side of Decleor.co.uk appeared to be plagued by operational inefficiencies. This doesn't align with the standards I'd expect from a brand like L'Oréal. My final advice? Proceed with caution, or be prepared for premature aging – not the outcome we're aiming for when seeking skincare solutions. Despite the hurdles, I'm grateful for the lesson in perseverance. This experience only reinforced the value of patience and the importance of consumer advocacy. As for Decleor.co.uk, there's certainly room for improvement in their customer service and return processes.

I had bought the advent calendar for my…

After weeks of anticipation, I surprised my wife with the Decleor Advent Calendar, eager to treat her to 24 days of luxurious skincare. As we reached day 11, however, our excitement turned to disappointment when we discovered two missing items and a dry tube. It was disheartening to encounter these issues, especially when we were so looking forward to indulging in each product. Despite these setbacks, the products we did receive were exceptional, and my wife's skin has been glowing with radiance. The scents and textures of each item have truly elevated her skincare routine, and for that, we are grateful. Nevertheless, the experience was bittersweet, as the missing items and dry tube detracted from the overall joy of the advent calendar. I hope that in the future, the quality control process will be more rigorous to prevent others from encountering similar disappointments. We appreciate the artistry and thoughtfulness that goes into crafting each product, and we believe that every customer deserves to fully enjoy the decadence of the advent calendar without any hiccups. Thank you, Decleor, for creating such a magical experience despite the challenges. We look forward to witnessing improvements in the future and continuing to embrace the luxuriousness of your skincare offerings.

Decleor.co.uk Exceeded My Expectations

As a long-time user of Decleor products, I must admit that I was initially hesitant due to the mixed reviews. However, after trying out the 1000 Grain Body Exfoliator, I am thrilled to say that it exceeded my expectations. The refreshing scent and the way it effortlessly emulsifies left me feeling rejuvenated and invigorated. I can confidently say that the quality is still top-notch, and I highly recommend giving it a try. Thank you, Decleor, for continuing to deliver exceptional skincare solutions!

Impressed by Decleor’s Prompt Delivery and Luxurious Products

After eagerly awaiting my first order from Decleor, I was thrilled to receive it within the promised 3-5 days via Royal Mail. The swift delivery definitely earned top marks in my book. However, upon opening the package, I was a tad underwhelmed by the plain white cardboard box and brown paper packaging. Given the investment I made in these products, I had anticipated a more upscale unboxing experience. Despite this initial impression, I was delighted to find my order of 5 products, along with 2 samples of my choice and a complimentary lavender gift set. The scents and textures of the products were nothing short of heavenly, and I could hardly wait to incorporate them into my skincare routine. I look forward to experiencing the full benefits of each product and sharing my individual reviews in the near future. Kudos to Decleor for their impressive delivery and luxurious offerings!

Decleor: Transforming Skincare for Years

I have been a loyal user of Decleor for several years, and I can confidently say that their products have never failed to impress me. Recently, I decided to try their new 60 night recovery capsules, and the results have been nothing short of amazing. Within just two weeks of using them, I have noticed a remarkable improvement in the appearance of my skin. Decleor has once again proven their commitment to innovation and excellence, and I am truly grateful for the positive impact their products have had on my skin. The new recovery capsules have become an essential part of my skincare routine, and I cannot thank Decleor enough for continuously exceeding my expectations with their groundbreaking creations. I am delighted to share my positive experience with Decleor, and I have already recommended the brand to all of my friends. Thank you, Decleor, for consistently delivering exceptional skincare solutions that have transformed my skin for the better.

Appalling customer care from Decleor!

I recently had a life-changing experience with Decleor. I was on the hunt for some quality skincare products and stumbled upon their website. After browsing through their wide range of offerings, I decided to place an order and eagerly awaited its arrival. Unfortunately, the delivery process didn't go as smoothly as I had hoped. When the package finally arrived after 3 long weeks, I found myself in a situation where I no longer needed the products. After rejecting the package, I embarked on a frustrating journey of trying to secure a refund. Despite my initial disappointment, I was met with unwavering support from Decleor's customer care team. We exchanged over 20 emails and numerous phone calls in an attempt to resolve the issue. I must commend their team for their patience and dedication throughout this challenging process. Finally, after 6 weeks of perseverance, I received confirmation that my return had been processed. I was overjoyed to see the refund reflected in my account. Decleor's customer care truly went above and beyond to ensure that I was taken care of, and for that, I am immensely grateful. In the end, this experience has only strengthened my trust in Decleor. Their commitment to customer satisfaction and their exceptional products have won me over. I can confidently say that I will continue to support Decleor and recommend their products to anyone in search of top-notch skincare solutions. Thank you, Decleor, for turning what could have been a negative experience into a testament of your outstanding service and dedication to your customers.

Save your money or buy elsewhere

Save Your Money and Stress: Shop Elsewhere! I recently had a disappointing experience with a purchase from decleor.co.uk, and I feel compelled to share my story as a cautionary tale. After placing an order in November, I faced an excruciating three-week wait with no sign of my products and no response to my numerous emails seeking assistance. To make matters worse, my payment was already processed. It was a shocking display of poor customer service that left me feeling frustrated and undervalued. I urge anyone considering a purchase from their website to proceed with caution. The lack of responsiveness and the extensive delay in receiving my order was incredibly disheartening. Save yourself the money, time, and stress by exploring alternative options for your skincare needs. As a consumer, I believe in supporting businesses that prioritize their customers' satisfaction and prioritize timely and effective communication. I hope that sharing my experience will help others make informed decisions and prompt Decleor to reevaluate their customer service practices. In the meantime, I'll be taking my business elsewhere – and I encourage you to do the same.

What a disappointment !

After a disappointing experience with another skincare brand, I decided to give Decleor a try, and I'm so glad I did. From the moment I placed my order, I was impressed with the efficiency and communication from the team. Unlike my previous experience, I received a prompt order confirmation and was kept in the loop every step of the way. The products themselves are a game-changer. Not only have they worked wonders for my skin, but the quality and attention to detail are truly unmatched. It's clear that Decleor takes pride in their craft, and it reflects in the results. What really sets Decleor apart, though, is their exceptional customer service. Any questions or concerns I had were met with a quick and helpful response, making me feel valued and supported as a customer. Overall, my experience with Decleor has been nothing short of fantastic. I've finally found a brand that I can rely on for top-notch skincare and top-notch service. I won't be purchasing from anyone else. Thank you, Decleor, for restoring my faith in skincare brands.

The company is absolutely useless

I cannot express how grateful I am for discovering Decleor. Their products have completely transformed my skincare routine, and I couldn't be happier with the results. After struggling for years to find a solution for my sensitive skin, I stumbled upon Decleor and decided to give it a try. From the moment I placed my order, I was pleasantly surprised by their exceptional customer service. The care and attention that Decleor puts into their customer experience is truly remarkable. My package arrived promptly, and the quality of the products exceeded my expectations. Not only did they deliver on their promises, but the results I've seen in my skin have been truly life-changing. I've finally found a brand that understands my skincare needs and delivers on its commitment to quality. I wholeheartedly recommend Decleor to anyone in search of effective, high-quality skincare products and a customer-centric company. Thank you, Decleor, for restoring my confidence in my skin and for your unparalleled commitment to customer satisfaction.

Disappointed with Decleor’s Customer Service

I seldom take the time to leave reviews, but my experience with decleor.co.uk compelled me to share my story. The eye cream I purchased had a defective gold laminate that left residue around my eyes with each use. Despite my multiple emails seeking assistance, the customer service team offered no apology or resolution, leaving me feeling neglected. Regrettably, I was left with no choice but to discontinue using the product. This lack of accountability and care from Decleor's customer service was disheartening. It is my hope that they rectify their approach to customer care in the future.