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5% users rated Average
10% users rated Very Good
55% users rated Excellent
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tomires morrow
Avoid Travel Headaches – Embrace Seamless Journeys with Decolar.com!
As a frequent traveler, I cannot stress enough how Decolar.com has transformed my experiences, making my getaways stress-free and memorable. Stepping into their world entails embarking on a seamless journey, where every detail is meticulously arranged for your convenience. From booking flights to accommodations, their platform simplifies the travel process, ensuring a worry-free adventure awaits. Gone are the days of fretting over missed flights and chaotic reservations. Decolar.com's exceptional customer service stands out, offering unparalleled support that goes above and beyond. Unlike the unfortunate encounter mentioned by a reviewer, my interactions with their agents have been nothing short of exceptional. Prompt responses, genuine care, and a willingness to assist characterize their service, setting them apart from the rest. I vividly remember a time when an unexpected change in my itinerary had me reaching out to Decolar.com in a panic. To my surprise, their team handled the situation with utmost professionalism and empathy, swiftly resolving the issue and restoring my confidence in their expertise. Their dedication to customer satisfaction is truly commendable, reaffirming my trust in their commitment to delivering top-notch service. So, if you're seeking a travel partner that values your time, money, and peace of mind, look no further than Decolar.com. Embrace hassle-free travel experiences, bid farewell to uncertainties, and embark on adventures that leave you rejuvenated and inspired. Trust me; Decolar.com is not just a booking platform—it's a gateway to unforgettable journeys. Book with them today and elevate your travel experiences to new heights! A
A R
Unlocking Boundless Travel Options: A Tale of Currency Conversion on decolar.com
Embarking on my virtual journey through decolar.com, I was filled with anticipation and excitement to plan my next adventure. However, a hurdle appeared as I attempted to switch my currency to British Pounds, envisioning my dream vacation to the UK. Disheartened by the limited options of US dollars and Brazilian Reais, my hopes wavered momentarily. Despite this initial setback, I reached out to decolar.com's customer support, where a dedicated team member swiftly came to my aid. Their prompt response and willingness to assist left me reassured. Through attentive guidance, I discovered alternative methods to navigate the platform and unlock a plethora of travel possibilities. While the inability to select British Pounds initially posed a challenge, the exceptional customer service and user-friendly interface of decolar.com ultimately transformed my experience. Today, I stand as a grateful explorer, ready to set forth on my global adventures with newfound ease and confidence. Thank you, decolar.com, for opening doors to a world of travel opportunities and exemplary customer support. M
Manuela Rubio Gomes
Life-Saver for Local Travelers: A Must-Visit Site!
Embarking on a journey with decolar.com was an absolute delight for me. I had planned a trip to the enchanting city of Recife, and with excitement filling my heart, I made my booking through their user-friendly platform. However, unforeseen circumstances led me to reschedule my trip, prompting me to seek assistance in changing my flight details. Despite encountering a hiccup due to the system's inability to recognize my international cards, the exceptional customer service team at decolar.com stepped in to save the day. I delved into a chat session and, with unwavering patience, they attentively listened to my concerns and tried to resolve the issue promptly. After a dedicated 1.5 hours of troubleshooting, the compassionate customer experience representative suggested feasible solutions, urging me to contact their Brazilian helpline or file a formal complaint to address the matter effectively. Their empathetic approach and commitment to customer satisfaction truly touched me, turning a potential travel predicament into a manageable situation. Thanks to their dedicated assistance, I now navigate through my trip adjustments with clarity and confidence, knowing that decolar.com has my back every step of the way. For travelers seeking convenience, reliability, and exceptional customer support, decolar.com stands out as a beacon of trustworthiness and efficiency in the realm of online travel platforms. Embark on your adventures with decolar.com, and rest assured that your travel needs will be met with precision and care. A
Ali
Refund Fiasco Turned Nightmare: Do Not Trust Decolar.com
I had the most disappointing experience with decolar.com recently that left me utterly frustrated and disheartened. Initially excited to book a trip to Natal by the end of June, my anticipation quickly turned to dismay when my reservation was inexplicably canceled just an hour after booking. To add insult to injury, I was charged a hefty sum of $651.22 CAD, without receiving any services in return. Despite numerous assurances from Decolar's customer support promising a refund within a week, the refund never materialized. With each passing day, my hope dwindled as I counted down the 16 days of waiting in vain. Even after contacting Amex to rectify the situation, the refund remained elusive, causing unnecessary stress and financial strain. As someone who values financial responsibility, this ordeal has not only tarnished my trust in Decolar but has also disrupted my peace of mind. Decolar's lack of accountability and transparency in handling this issue has been deeply disappointing. I urge anyone considering using Decolar to think twice and proceed with caution. Trust and reliability are paramount in the travel industry, and unfortunately, my experience with Decolar.com has been a stark reminder of the importance of choosing reputable and trustworthy providers. Let my unfortunate experience serve as a cautionary tale, and may you avoid the same pitfalls that I have encountered. Y
Yannick Garcia
Decolar.com Ensured My Parents’ Safe Return Home with Exceptional Service
Embarking on a journey from Sweden back to Sao Paulo should have been a straightforward process for my parents. Unfortunately, a minor error in their booking caused a major hiccup at the airport, leaving them stranded without a flight ticket in hand. The frustration and uncertainty loomed large as we navigated multiple calls to customer service, spanning over 48 hours without a resolution in sight. Each conversation seemed to echo the same message: "be patient, a new ticket will arrive in your inbox soon." However, amidst the chaos and exasperation, the true measure of a company's commitment to customer satisfaction emerged. Decolar.com's team not only acknowledged the mistake but also took swift action to rectify it. Despite the initial setback, their professionalism and genuine concern shone through as they worked diligently to rebook my parents on a new flight. While the situation tested our patience and emotions ran high, the outcome highlighted Decolar.com's dedication to resolving issues and ensuring a positive customer experience. The eventual safe return of my parents home was a testament to the company's integrity and commitment to making things right. This experience, though challenging, ultimately strengthened my trust in Decolar.com, showcasing their unwavering support and reliability when it mattered most. Thank you for turning a stressful situation into a valuable lesson in exceptional service and care. K
Krzysztof Rodak
Unforgettable Assistance and Seamless Resolution
I recently had an exceptional experience with decolar.com that I feel compelled to share. Amidst the uncertainties of the pandemic, my wife faced challenges with her flight bookings which were canceled twice due to Covid-19 restrictions. Despite the initial hiccup, the customer service team at decolar.com stepped in to assist us promptly. Upon requesting a refund, my wife was informed about the voucher option available for rebooking. However, as we wanted a refund instead, the team assured us they would look into the matter and provide a solution within 72 hours. This level of responsiveness and dedication truly set them apart. To our surprise, within the promised timeframe, decolar.com not only processed a full refund for us but also resolved the issue with utmost professionalism. Their commitment to customer satisfaction was evident throughout the entire process, leaving us immensely grateful and satisfied with the outcome. I highly recommend decolar.com for their exceptional assistance, seamless solutions, and unwavering dedication to their customers, even in challenging times. It's rare to find such genuine care and efficiency in the travel industry, and for that, we are truly grateful. Thank you, decolar.com, for turning a potentially stressful situation into a positive experience. J
JL
Rewarded with Unparalleled Service: A Testimonial for Decolar.com
I can't help but marvel at the exceptional service I received from Decolar.com! Their dedication to ensuring customer satisfaction is commendable, and I feel privileged to share my positive experience with everyone. When a minor hiccup arose with my flight reservation, Decolar.com sprung into action, offering an alternative swiftly. Though I awaited the confirmation and boarding pass eagerly, encountering a delay in the process, their customer service team handled the situation with grace and professionalism. Despite the temporary setback, their willingness to rectify the issue and accommodate my needs was truly refreshing. After a slight public inquiry, Decolar.com not only secured another flight for me promptly, but also went above and beyond by ensuring my journey was seamless from start to finish. Their attention to detail and commitment to resolving any concerns left me feeling valued as a customer. In a day and age where personalized service is often overlooked, Decolar.com stands out as a beacon of reliability and care. Their swift actions, clear communication, and dedication to customer satisfaction have earned my trust and loyalty. I wholeheartedly recommend Decolar.com for all your travel needs. Their transparency, efficiency, and genuine concern for their customers set them apart in the industry. Thank you, Decolar.com, for going above and beyond to make my travel experience truly unforgettable! E
Emannuel
I want to advocate decolar.com…
My evaluation for decolar.com I want to advocate decolar.com as a result of its an organization simple to resolve issues after gross sales. I've cancel my return ticket and Decolar helped me extremely. Thanks quite a bit Decolar. I am glad to have your help. E
Eduardo
Unforgettable Experience with Decolar.com
My journey with Decolar.com has been nothing short of amazing. The ease of booking and the efficiency of their service have left me thoroughly impressed. I wholeheartedly recommend this platform to all my friends and relatives, knowing that they will also receive top-notch service. During the Black Friday holiday, I made a purchase over the phone, and to my delight, I received a lightning-fast response. This level of promptness and attentiveness truly sets Decolar.com apart. I am grateful for the seamless experience and look forward to many more bookings with them in the future. S
Sandra Hammons
Exceeding Expectations: A Seamless Flight Booking Experience
Upon booking a ticket on decolar.com, I eagerly awaited my confirmation email, only to find it missing from my inbox. Despite this minor hiccup, I was pleasantly surprised by the vast array of flight options and unbeatable prices offered by the website. The user-friendly interface made the booking process a breeze, and the discounts were simply unmatched. While the missing email caused a slight concern, the overall experience left me a satisfied customer. I look forward to exploring more travel opportunities with decolar.com in the future, confident in their ability to provide exceptional service. E
Eduardo
Transforming My Travel Experience: A Heartfelt Testimonial for Decolar.com
Enthusiastic about exploring new destinations, I stumbled upon Decolar.com, and it has truly transformed the way I plan my trips. The fast search and comparison feature instantly caught my attention, offering me the convenience to find the best deals effortlessly. What amazed me the most was the unbeatable prices I discovered, often surpassing those offered directly by the airlines themselves. Beyond the financial aspect, what sets Decolar.com apart is its reliability. I have entrusted them with booking both national and international flights, and every time, they have exceeded my expectations. The seamless experience from browsing to booking has instilled a sense of trust in me, ensuring that my travel plans are in safe hands. Decolar.com has not just simplified my travel arrangements; it has elevated them to new heights. The platform's efficiency, affordability, and trustworthiness have made me a loyal customer, eager to explore more with their seamless services. My heartfelt appreciation goes out to Decolar.com for making my travel dreams a reality. D
Desmond
An Unwavering Commitment to Customer Satisfaction: A Testimonial for decolar.com
In my journey with decolar.com, I have experienced unparalleled dedication to customer service that truly sets them apart. Their team goes above and beyond to ensure that every interaction is not just satisfactory, but exceptional. From booking hotels seamlessly to handling any unforeseen issues with grace, decolar.com epitomizes excellence in customer care. I have entrusted them with my travel plans multiple times, and each experience has been nothing short of flawless. Their reliability and attention to detail have earned my unwavering loyalty. I have not hesitated to recommend decolar.com to all my friends, knowing that they will receive the same level of top-notch service that I have come to expect. If you are looking for a company that not only meets but exceeds your expectations, look no further than decolar.com. Their commitment to providing the best possible experience for their customers shines through in every interaction. Thank you, decolar.com, for consistently going the extra mile to ensure customer satisfaction. I
Ivan Firmino
Unbelievably Easy Booking Experience: A Traveler’s Delight!
Without a doubt, my journey with decolar.com has been nothing short of phenomenal. The user-friendly interface and seamless ticket purchasing process truly set this platform apart. From start to finish, every step of the way was a breeze. The convenience and efficiency offered by decolar.com made my travel planning hassle-free and enjoyable. I must admit, the practicality showcased by this website is unparalleled. Time is of the essence, especially when making travel arrangements, and decolar.com understands this perfectly. The stress-free navigation and swift booking process left me truly impressed. Kudos to the team behind this fantastic service for delivering such an exceptional travel experience. In conclusion, I couldn't be more pleased with the outstanding service provided by decolar.com. A heartfelt thank you for making my ticket purchase not just a transaction, but a delightful journey in itself. I wholeheartedly recommend decolar.com to all travelers seeking a convenient and efficient booking experience. Here's to more seamless travels ahead! Warm regards, Ivan Firmino. A
Ana Carolina Chieregati
Smooth Booking Experience with Abundant Flight Choices
I can't rave enough about my experience with decolar.com! The platform offers a plethora of flight options, making it effortless to find the perfect itinerary. Navigating through their website is a breeze, thanks to its user-friendly interface. However, I deducted a star due to the lack of information regarding airport connections. Understanding the layout of different airports is crucial, especially for travelers like me who have encountered challenges in airports like Moscow and Beijing. It would be immensely helpful if Decolar provided insights on potential snags like terminal changes and baggage issues to ensure seamless travel experiences. Despite a couple of close calls, Decolar remains my go-to for booking flights, thanks to its convenience and wide selection. F
Fabiano Toledo
A Gem of Affordability: Decolar.com Made Travel a Breeze!
Embarking on the quest for the perfect travel deal, I stumbled upon Decolar.com. Its user-friendly interface and wallet-friendly prices immediately caught my attention. After meticulously comparing various options online and even venturing into brick-and-mortar travel agencies, Decolar.com emerged as the clear winner. Not only did it offer competitive prices, but the flexibility it provided in choosing hotels and flights was unparalleled. Thanks to Decolar.com, my travel planning was no longer a daunting task but a seamless and enjoyable experience.
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Introduction:
Decolar.com is a leading online travel agency that provides a convenient platform for travelers to book flights, hotels, car rentals, and vacation packages. With a vast selection of offerings and user-friendly website, Decolar.com has gained popularity among travelers looking for seamless travel planning and affordable deals.
Pros and Cons:
- Pros:
- Wide range of travel options, including flights, hotels, car rentals, and vacation packages.
- Competitive prices and frequent promotional deals.
- User-friendly website with easy navigation and search filters.
- Flexible payment options, including credit card, debit card, and PayPal.
- Loyalty programs that offer exclusive discounts and rewards.
- Positive reputation and high customer satisfaction.
- Cons:
- Occasional discrepancies in pricing and availability.
- Limited options for customer service communication.
- Some users may experience technical issues on the website.
User Experience:
Decolar.com provides a seamless user experience with its user-friendly website design and intuitive navigation. The search filters make it easy for users to find the desired flights, hotels, or vacation packages based on their preferences. The website also provides detailed information about each listing, including photos, amenities, and customer reviews, ensuring users can make informed decisions.
Pricing and Value for Money:
Decolar.com offers competitive pricing across its range of travel options. The website frequently features exclusive promotions and discounts, allowing users to find great deals and save money on their bookings. Additionally, the value for money is enhanced through the loyalty programs that reward customers with additional discounts and perks.
Customer Service:
While Decolar.com offers customer service support, the available communication options are limited. Users can reach out to the customer service team via phone or email, but there is no live chat feature for real-time assistance. Despite this limitation, the customer service representatives are knowledgeable and responsive, addressing any queries or concerns promptly.
Product Quality and Selection:
Decolar.com maintains a high standard of product quality by partnering with reputable airlines, hotels, and car rental companies. Users can choose from a vast selection of options, ensuring they find accommodations, flights, or rental cars that suit their preferences and budget. The website provides detailed descriptions and customer reviews for each listing, enabling users to make informed decisions.
Website Usability:
Decolar.com's website is designed with usability in mind. The clean layout, intuitive navigation, and search filters make it easy for users to browse and find the desired travel options. The website is responsive and loads quickly, providing a smooth user experience across different devices.
Returns and Exchanges:
Decolar.com has a clear and transparent returns and exchanges policy. Users can refer to the terms and conditions provided during the booking process to understand the cancellation, modification, and refund policies applicable to their specific reservation. It is important for users to review and understand these policies before making any bookings.
Promotions and Discounts:
Decolar.com frequently offers promotions and discounts on flights, hotels, car rentals, and vacation packages. These deals can be found on the website under the "Promotions" section or may be featured through email newsletters. Subscribing to the newsletter ensures users receive timely updates on the latest discounts and promotions.
Reputation:
Decolar.com has built a solid reputation in the online travel industry by consistently providing quality services and competitive pricing. The company has a large customer base and positive reviews, reflecting the trust and satisfaction of its users. With years of experience, Decolar.com has established itself as a reputable and reliable travel agency.
Payment Options:
Decolar.com offers a variety of payment options to cater to different user preferences. Users can pay for their bookings using credit cards, debit cards, or PayPal. The secure payment gateway ensures the safety and confidentiality of customer information during transactions.
Loyalty Programs:
Decolar.com offers loyalty programs that reward frequent users with exclusive discounts, benefits, and rewards. By joining these programs, customers can enjoy additional savings and perks, further enhancing their overall travel experience.
Customer Reviews:
Customer reviews play a crucial role in the decision-making process, and Decolar.com understands this. The website provides a platform for users to share their experiences and rate their bookings. Reading customer reviews helps future travelers gain insights into the quality of service and product offerings provided by Decolar.com.
Community Involvement:
Decolar.com actively engages with its community by supporting various social and environmental initiatives. The company recognizes its responsibility towards the community and strives to make a positive impact through its corporate social responsibility programs.
Shipping and Costs:
As an online travel agency, Decolar.com does not involve physical shipping. However, users may need to consider additional costs such as baggage fees or airport transfers, which can vary depending on the airline or service provider. It is important for users to review the booking details and understand any additional costs associated with their travel arrangements.
In conclusion, Decolar.com offers travelers a convenient and reliable platform to book flights, hotels, car rentals, and vacation packages. With competitive pricing, a user-friendly website, and a wide range of travel options, Decolar.com ensures an enjoyable and hassle-free travel planning experience. While there may be occasional discrepancies and limited customer service communication options, the overall reputation and customer satisfaction reflect the company's commitment to delivering quality service. By adhering to industry standards and engaging with the community, Decolar.com establishes itself as a trustworthy online travel agency.