Users Voice for Decoratorsbest

32% users rated Terrible
13% users rated Poor
0% users rated Average
4% users rated Very Good
51% users rated Excellent
Pie Chart Review Representation for Decoratorsbest
Decoratorsbest Overall rating
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User Interface
Quality

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Review article published on: 01 Feb 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 4 3.7 4.8 4.3 4 4.2
Mar 2023 2.2 4.1 4.5 4.8 4.4 4.5
Line Chart for Rating of peer stores

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Detailed Decoratorsbest Review by

Introduction

DecoratorsBest.com is an online retailer of designer fabrics, wallpaper, and home décor products. The company operates from its headquarters in New York City and has been in business for over a decade. It offers a wide selection of high-quality decorative items from some of the best-known brands in the industry.

Pros and Cons

Pros:
  • A vast collection of premium designer home décor items
  • Excellent customer service
  • Free shipping on orders over $100
  • Easy and convenient returns and exchanges
Cons:
  • Pricing is slightly higher than some competitors
  • No loyalty program
  • Shipping charges may be expensive for smaller orders

User Experience

The website is easy to navigate, and the products are well-organized. Users can browse by categories, color, pattern, and brand. The website also offers a wide range of helpful guides and resources, including a blog that provides tips on decorating and design.

Pricing and Value for Money

The prices of products offered by DecoratorsBest.com are generally higher compared to their competitors. However, considering the quality of the products and the fact that it offers designer brands, the prices are justifiable. Further, the company provides free shipping on orders above $100.

Alternatives

Some of the popular alternatives to DecoratorsBest.com include Fabric.com, Jo-Ann Fabric, and Wallpaper Direct. These retailers also offer a wide range of decorative items, fabrics, and wallpapers, albeit at slightly lower prices than DecoratorsBest.com.

Customer Service

DecoratorsBest.com has an excellent reputation for customer service, offering phone and email support, as well as live chat. The company also offers a 30-day return policy, free shipping on orders above $100, and hassle-free returns and exchanges.

Product Quality and Selection

The website offers a vast selection of designer home décor items, fabric, and wallpaper from some of the best-known brands in the industry. The company takes pride in ensuring that all its products meet high-quality standards.

Website Usability

The website is user-friendly, with a modern and clean layout that is easy to navigate. Products are well-organized, and the search function is efficient.

Returns and Exchanges

The company offers a 30-day return policy on all its products. The return process is hassle-free and straightforward, and customers can receive a refund, credit, or exchange.

Promotions and Discounts

DecoratorsBest.com frequently runs promotions, including discounts on particular brands or categories, giving customers excellent value for their money.

Reputation

DecoratorsBest.com has a solid reputation for providing high-quality designer products and exceptional customer service.

Payment Options

The company offers a variety of payment options, including all major credit cards and PayPal.

Loyalty Programs

DecoratorsBest.com does not offer a loyalty program.

Customer Reviews

Customer reviews on DecoratorsBest.com are overwhelmingly positive, with praise for its excellent customer service, quality of products, and easy returns process.

Community Involvement

DecoratorsBest.com promotes community involvement through its social media platforms where it shares helpful tips and tricks on how to decorate and design homes.

Shipping and Costs

The company provides free shipping for orders above $100, but shipping charges for smaller orders may be expensive. DecoratorsBest.com ships to the US and internationally, and shipping times generally vary between three to ten days. The company also provides tracking information for all shipments. In conclusion, DecoratorsBest.com is an excellent online retailer for high-quality, designer home décor items. The website is easy to navigate, and customer service is exceptional. While prices are slightly higher than competitors, the quality of the products and the overall experience make it well worth it.

Decoratorsbest Recent User Reviews

User Rating

5 stars

14

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Reviewer Name: Paula S

Review Submission Date: 2022-08-01

Review Title: Really poor shipment/delivery
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Review Description: I ordered, 25 yards of Brunschwig & Fiels trim totaling $2,300 plus taxes and delivery charges. The trim arrived timely, but, it was wrapped around a bolt - twisted, wrinkled and the end was ripped and dirty - damaged in the box during delivery. I sent pictures to DB, they said the brand shipped it and all they could do was offer a return or replacement. Unfortunately, I don’t have time with the designers to return. I am just amazed a costly purchase was handled so poorly and blasé. Be careful purchasing, I won’t again.

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Reviewer Name: Lesley Guynes

Review Submission Date: 2022-05-06

Review Title: VERY overpriced. Go elsewhere
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Review Description: The website does not work at all.The pricing on products is very misleading.Shipping is outragous.I found my same product for half the price elsewhere with free shipping. (Many places, actually)Decorator's Best was not willing to help at all.Go elsewhere!!! They are ripping you off.

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Reviewer Name: Keith Haarmeyer

Review Submission Date: 2022-01-19

Review Title: Do not buy from them
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Review Description: Do not buy from them! Wallpaper did not match pictures and trying to return was difficult. Plus 25-30% return fees!!!!!Buy somewhere else.

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Reviewer Name: Anne Callaghan Gagliano

Review Submission Date: 2022-01-05

Review Title: I received a generous swatch of the…
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Review Description: I received a generous swatch of the fabric I’m interested in & it arrived pretty quickly.

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Reviewer Name: N.I.

Review Submission Date: 2022-01-03

Review Title: Above and beyond
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Review Description: Above and beyond. Great customer service! My order was lost and they shipped a replacement out immediately which I received within 5 days.

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Reviewer Name: Diane Lockward

Review Submission Date: 2021-12-30

Review Title: I received all but one of the samples I…
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Review Description: I received all but one of the samples I ordered. I contacted customer service about the missing one but it never arrived. A few others I received twice. I no longer need the missing one as I’ve made my choices and will order soon.

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Reviewer Name: Laura McCloskey

Review Submission Date: 2021-12-23

Review Title: The fabric fails to match the…
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Review Description: The fabric fails to match the photograph especially in terms of the size of the design. I returned two shipments and the first was difficult. Decoratorsplus frequently sent the same pre-drafted email expressing dismay but without providing needed information on how to return. It took weeks to return item. Has an exhaustive selection of on-sale and regularly priced fabric and decent prices but no samples generally.

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Reviewer Name: Mark Chestnut

Review Submission Date: 2021-12-21

Review Title: Everything went smoothly
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Review Description: Everything went smoothly - no problems

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Reviewer Name: Angelo Angelino

Review Submission Date: 2021-12-16

Review Title: Received my order in a timely fashion…
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Review Description: Received my order in a timely fashion with absolutely no problems.

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Reviewer Name: Griffy Tanenbaum

Review Submission Date: 2021-12-15

Review Title: Beautiful, Comfortable, & Quick!
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Review Description: I was told that the lead time for manufacturing and shipping cushions would be 20-25 business days, but when I requested that the cushion be delivered in time for Christmas, I was pleasantly surprised to receive it 10 days early!!