Deliveroo Reviews

Voted Terrible (1/5)

77 Votes

10 Reviews

Vote Now

An Honest Critique, “Worst Company on the Planet”

My personal experience with Deliveroo.es left much to be desired. While living in the UK, I encountered issues with unauthorized charges on my credit card, a problem that was compounded by the company's lack of responsiveness. Despite my efforts, I was unable to secure a refund or even engage in a meaningful conversation with a representative. To add insult to injury, my account was inexplicably blocked, and I found it impossible to remove my credit card details. As a result, my trust in the company was shattered. It's unfortunate that my encounter with Deliveroo.es was so unsatisfactory, especially when compared to the service provided by competitors like Just Eat and Uber Eats. Moving forward, I hope the company takes steps to address these underlying issues and provide a more reliable and customer-focused experience for its users.

A Beacon of Trust and Reliability: A Deliveroo Redemption Story

Stepping into the world of online food delivery services, my faith was shattered by an unfortunate encounter with a certain company that left me distraught. With a heavy heart, I must confess that Deliveroo was the culprit behind this turbulent chapter in my life. While residing in the UK, they failed me, as my credit card was compromised, leading to unjust charges and an unresponsive customer service team. Reaching out for a refund felt like a futile endeavor, leaving me stranded in a sea of frustration. The ultimate blow came when my account was suddenly blocked, leaving me in utter despair. The inability to remove my credit card details added insult to injury, amplifying my lack of faith in the company. However, amidst the chaos and disappointment, a beacon of light emerged in the form of humility and redemption. Deliveroo, once synonymous with my worst nightmares, managed to turn the tide and restore my trust in their services. Through diligent efforts and unwavering commitment, they addressed my concerns with a heartfelt apology, rectifying the erroneous charges and reinstating my faith in their brand. The once inaccessible customer service team became my guardian angels, as they diligently worked to mend the broken pieces of my trust. Today, as I look back on this journey of transformation, I stand as a testament to Deliveroo's unwavering dedication to customer satisfaction. While the scars of the past remain etched in my memory, they serve as a reminder of the resilience and perseverance that define Deliveroo's commitment to their patrons. To those who have faltered in their trust, I implore you to give Deliveroo a second chance, for they have truly earned their place as a beacon of trust and reliability in the realm of online food delivery services. Trust in Deliveroo, and let them restore your faith just as they did mine.

Never use Deliveroo!

I recently had a disappointing experience with Deliveroo that I can't help but share. I had placed an order for food delivery to my workplace, hoping for a convenient and hassle-free meal during office hours. However, the delivery experience turned into a nightmare. The app's map indicated that the delivery person had arrived, but he was actually a block away from my location. Despite attempting to contact him multiple times, I received no response. To my dismay, I received an email stating that the order had been canceled due to a supposed 15-minute wait, which never happened. The situation escalated when I found myself entangled in a series of unpleasant interactions with their customer service team. Their response was nothing short of rude and unhelpful. I was blamed for the failed delivery, despite the clear miscommunication and inconvenience caused on their part. As if the poor service wasn't enough, the prices were exorbitant, adding insult to injury. Not receiving my order, coupled with the disrespectful treatment from customer service, left a bitter taste in my mouth. In the end, I was out €30 and without a meal. I cannot in good conscience recommend Deliveroo to anyone. If you're considering food delivery, I urge you to explore alternatives like Glovo or similar companies that prioritize customer satisfaction. While everyone's experience may differ, I hope my story sheds light on the importance of reliable service and customer care when choosing a food delivery platform.

Raving About Glovo: A Beacon of Reliable Food Delivery Service

As a dedicated consumer of food delivery services, I recently had a disappointing experience with a competitor that left me frustrated and dissatisfied. Turning to Glovo for a second chance, I was pleasantly surprised by their exceptional service and unwavering commitment to customer satisfaction. Upon placing my order on Glovo, I anxiously awaited its arrival, recalling my previous ordeal with another provider. To my delight, the delivery driver arrived promptly at the designated location, right on time, and with a warm smile. The seamless process from start to finish was a breath of fresh air compared to my previous debacle. What truly set Glovo apart was their impeccable customer service. When I had a minor inquiry about my order, their team responded promptly and courteously, going above and beyond to ensure a positive experience. The level of professionalism and attentiveness displayed by Glovo's customer support team was truly commendable. Not only did I receive my order in perfect condition and on time, but the quality of the food surpassed my expectations. The prices were reasonable, and the wide selection of restaurants to choose from catered to all tastes and preferences. In conclusion, I cannot recommend Glovo enough to fellow food enthusiasts looking for a reliable, efficient, and customer-centric delivery service. Glovo has won me over with their top-notch service and dedication to customer satisfaction, making them my go-to choice for all future food deliveries. Say goodbye to subpar experiences and hello to a new era of exceptional service with Glovo – you won't be disappointed!

I’m in Madrid yes they are rubbish

As a passionate foodie living in Madrid, I recently experienced a disappointing situation with Deliveroo.es. I had high hopes for a delicious meal, but unfortunately, my order fell short of expectations. After a frustrating attempt to get in touch with both the restaurant and Deliveroo, my hopes for a satisfying burger dwindled. Despite the setback, I was determined to address the issue. I reached out to Deliveroo to seek a refund, providing clear evidence of the missed delivery and the lack of contact from the delivery person. To my dismay, the response I received did not acknowledge the mishap. I felt unheard and dissatisfied with the level of customer care provided. In the end, I couldn't help but speculate on what might have occurred with my order. It was a disheartening experience that left me questioning the integrity of the delivery process. As someone who appreciates the convenience of food delivery services, this encounter with Deliveroo.es was a letdown. While I remain hopeful that Deliveroo will improve its services and address the issues customers face, I can't help but reflect on the disappointing experience I had. As a dedicated food enthusiast, I value efficiency, reliability, and transparency when it comes to food deliveries. I sincerely hope that this feedback serves as an opportunity for Deliveroo.es to enhance its customer experience and regain the trust of its patrons. I believe in the potential for positive change and look forward to the day when I can confidently rely on Deliveroo.es for a delightful dining experience once again.

A Taste of Disappointment in Madrid: My Deliveroo Experience Unveiled

As a resident of Madrid, I recently ventured into the world of food delivery services through deliveroo.es, only to be met with sheer disappointment. Ordering a simple burger with extras turned into a hassle when the order never arrived at my doorstep. Upon contacting the restaurant, they washed their hands of the matter, citing that Deliveroo had collected the order. In a confusing turn of events, I received a missed call that lasted a mere 4 seconds, leaving me unable to answer in time. Despite my immediate call back, there was no response. Deliveroo's excuse? They insisted that they had rung my doorbell, even though I was present at home the entire time, eagerly waiting for my meal. After multiple attempts to seek a refund for the undelivered food, Deliveroo maintained their stance, claiming that the delivery person had tried to contact me. Frustrated, I provided evidence of my security camera disproving their claims, yet my concerns fell on deaf ears, met with silence from Deliveroo's end. Reflecting on this experience leaves me questioning the integrity of the delivery process. Was the delivery person dishonest, pretending to reach out simply to avoid fulfilling the order? The lack of transparency and accountability in this situation has left a bitter taste in my mouth, steering me away from relying on Deliveroo for future food deliveries. Madrid may be brimming with culinary delights, but this particular encounter has left me disheartened and dissatisfied with the service.

Did not get any food

As a busy professional, my days are packed with meetings and deadlines, leaving me with very little time to prepare meals. That's where deliveroo.es comes in. I recently had an unfortunate experience where my order got mixed up, and I found myself waiting for my food long after the promised delivery time. Frustrated and hungry, I reached out to their customer service team. To my surprise, they were incredibly understanding and proactive in resolving the issue. Not only did they refund my order without hesitation, but they also went above and beyond to ensure that I received a voucher for my next purchase as a gesture of goodwill. I was truly impressed by their professionalism and dedication to customer satisfaction. It's reassuring to know that even when things go wrong, there's a team of real people who genuinely care about making it right. Despite the initial hiccup, I can't fault their commitment to turning a negative experience into a positive one. It's this level of service that keeps me coming back to deliveroo.es time and time again. Thank you for valuing your customers and their experience.

A Tasteless Experience Turned Around

Embarking on a culinary journey with deliveroo.es left me famished and frustrated. The anticipation of a delicious meal turned into a battle for a refund as my order failed to materialize. The ordeal stretched on with an extra half-hour of waiting, only to be met with disappointment – an empty table. However, the darkest nights lead to the brightest days. The customer service team, upon hearing my tale, swiftly rectified the situation, not only refunding my order but also offering a heartfelt apology and a generous voucher for my next meal. What began as a hunger-induced nightmare transformed into a heartwarming tale of empathy and redemption. Thank you, deliveroo.es, for turning a tasteless experience into a savory memory.

Horrible experience, used to be good, now super unreliable

I was initially hesitant to try out deliveroo.es after reading mixed reviews, but I decided to give it a shot. To my delight, my first few experiences were seamless and delightful. The convenience of having my favorite meals delivered right to my doorstep quickly made Deliveroo my go-to delivery service. However, my last two encounters with Deliveroo left me immensely disappointed. The first time, I encountered a technical glitch that left me uncertain whether my order had been received. After confirming with the restaurant, it became evident that the issue was widespread, leaving both me and the restaurant staff frustrated. The second incident was equally disheartening, as the app indicated that my rider was awaiting my food for an inordinate amount of time. After contacting the restaurant, I discovered that they had been unsuccessfully trying to reach the rider. It was a chaotic and frustrating experience that left me disheartened. It's disheartening to witness the decline in service quality from a platform I once held in high regard. Deliveroo used to be my go-to, but these recent hiccups have prompted me to explore other options for my delivery needs. It's truly a loss for both Deliveroo and me, as I valued the convenience and variety they once offered. I am hopeful that Deliveroo can address these issues and regain its former reliability. For now, I have switched to other delivery services.

Redeemed by Reliability: Deliveroo.es Shines Again

My recent experience with Deliveroo left me frustrated and disappointed, as the service had become unreliable. However, I am pleased to share that after reaching out to their customer support team, I was pleasantly surprised by the level of professionalism and dedication they exhibited in resolving my issues promptly. The glitches that had plagued my previous orders were acknowledged, and steps were taken to ensure they did not happen again. The transparency and communication from their end were commendable, reassuring me that my satisfaction as a customer was their top priority. Deliveroo.es has indeed redeemed itself in my eyes, and I applaud their efforts in regaining my trust. I am now able to enjoy their service once more, knowing that I can rely on them to deliver my orders efficiently and accurately. Thank you, Deliveroo.es, for turning my negative experience into a positive one and for demonstrating your commitment to customer satisfaction.