Dellrefurbished Reviews

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4 Reviews

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In the Electronics & Technology category

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R Rickj
29 days ago

Truly Awful service

My review for dellrefurbished.co.uk Truly Awful service. Described as a * refurbished back to as new condition **Finger print sensor inop and battery only last 2.5 hours on battery saver program with display brightness at minimum. On normal setting its flat after 90 mins Customer service say thats with in tolerance yet a new one lasts 12 to 14 hours. Offered to keep if they supplied a new battery but they refused and wont issue a return label which is against UK DISTANCE SELLING LAWS. Will be putting a paypal claim in. **PLEASE AVOID THIS COMPANY unless you want pure hassle and zero help!!
B Beverly Hales
223 days ago

Fantastic Laptop, great service – what more can I ask…

My review for dellrefurbished.co.uk I was recently injured and find myself working from home more often and unable to sit for long at my usual workstation until I heal. The laptop I had looked great, but was slow and made working three times as hard. I was looking for a replacement with the processing speed and reliability, but without the massive price tag and someone suggested looking at Dell laptops as they used them in their own workplace. I found Dell Refurbished as I was definately looking for a pre-used machine to acheive the price point I wanted to spend. I wanted something with a proven name behind it that I hope will still give me 2-3 years of service if possible. Although I spent slightly more than I planned, I did so because the laptop's are really holding their money at the moment so everywhere you look, nothing is 'cheap' as such. I found a Dell Precision, with 32 GB of RAM, 500 GB of memory, a super quick processor and good quality graphics card. The price was fair in comparison other companies I was considering, but the reviews on Dell Refurbished weren't that great so I nearly didn't buy. However, the spec was really good and I knew I'd get a 14 day return window, so felt I had nothing to lose. The laptop was ordered Thursday and delivered on Monday by DHL. My IT guy set it up for me and I'm flying. Its a beautiful machine and after struggling along with a relatively new HP, I can't fault this one at all. The Dell has real substance with a great display, a fantastic keyboard and the graphics and response rate are just brilliant. I've used the webcam which also has a small privacy cover to protect you when you're not online. I like that little touch. I'm really glad that I went for it and know its going to last me a fair while. It's fast and can manage multiple programmes running at the same time. It's not buffering or slowing me down and I'm getting through my work more quickly. I'm a very happy bunny and would recommend Dell Refurbished without hesitation.
H Harrison Dimelow
280 days ago

Just avoid, not worth it

My review for dellrefurbished.co.uk Very poor, Customer service are slow and unresponsive at the best of times. Computer arrived with deep scratches and was told that this was normal.
T Tyrone Smith
669 days ago

Dell Refurbished Laptops Not Fit for Purpose

My review for dellrefurbished.co.uk Dell Refurbished Laptops. Most are unable to be updated with the latest updates to Windows 10. My refurbished laptop arrived promptly and was A grade as stated.. However, the laptop was unable to be upgraded to the latest updates in Windows 10 which includes security issues.. (Nov 2020)Customer Services were dreadful.. Note part of their response by email. Thank you for your call this morning and your patience,Following the responsible team feedback, I want to inform you that any similar model replacement unit will more than likely face the same issues in terms of OS updates and the time it takes. There you are then, proof from Dell they are simply not fit for purpose.. Their response to help was non-existent I would not recommend you consider a Dell Refurbished Laptop !

Introduction

Dellrefurbished.co.uk is a popular online store that offers a wide range of refurbished Dell products in the United Kingdom. With a focus on quality, affordability, and customer satisfaction, this website has become a go-to destination for tech-savvy individuals looking for cost-effective options without compromising on performance. In this editorial review, we will explore the pros and cons of shopping on Dellrefurbished.co.uk, assess the user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Wide range of Dell refurbished products available
  • Products undergo rigorous testing and quality checks
  • Significant savings compared to buying brand new
  • Reliable performance with Dell's trusted reputation
  • Easy and intuitive website navigation
  • Dedicated customer service team
Cons:
  • Product availability may vary
  • Refurbished products may have minor cosmetic flaws
  • Limited customization options compared to new products

User Experience

Dellrefurbished.co.uk provides a smooth and hassle-free user experience. The website's clean design and easy navigation make it simple for users to find the desired products. The product pages offer detailed descriptions, specifications, and clear images, enabling shoppers to make informed decisions. The intuitive search function allows users to filter products based on parameters such as price, features, and condition, further enhancing the user experience.

Pricing and Value for Money

One of the primary reasons to shop on Dellrefurbished.co.uk is the opportunity to save money. Refurbished products are significantly cheaper compared to their brand new counterparts, offering excellent value for money. Customers can enjoy discounts of up to 50% or more, making Dellrefurbished.co.uk an ideal choice for budget-conscious buyers who still seek top-notch quality and performance.

Customer Service

Dellrefurbished.co.uk prides itself on providing exceptional customer service. The dedicated customer support team is easily accessible through various channels, including email and phone. They are knowledgeable, responsive, and committed to resolving any concerns or queries promptly. With a strong focus on customer satisfaction, Dellrefurbished.co.uk ensures a positive shopping experience for all its users.

Product Quality and Selection

All refurbished products sold on Dellrefurbished.co.uk undergo stringent quality checks and testing processes. Dell is known for its high manufacturing standards, and these standards extend to their refurbished products as well. While refurbished products may have slight cosmetic imperfections, their functionality and performance are thoroughly vetted. Dellrefurbished.co.uk offers a wide selection of laptops, desktops, monitors, and other accessories, catering to diverse customer needs.

Website Usability

The website's usability is a standout feature of Dellrefurbished.co.uk. Its responsive design ensures a seamless experience across devices, and the layout is user-friendly, making it easy to navigate through different sections. The search functionality enables users to quickly find specific products, while clear filtering options help refine search results based on individual preferences. The streamlined checkout process further enhances the website's usability, ensuring a hassle-free shopping experience.

Returns and Exchanges

Dellrefurbished.co.uk offers a convenient returns and exchanges policy to provide customers peace of mind. If a product does not meet expectations, customers can request a return or exchange within a specified time frame. The website provides clear instructions on how to initiate the process, ensuring a smooth and efficient resolution.

Promotions and Discounts

Dellrefurbished.co.uk frequently offers promotions and discounts, allowing customers to obtain even greater savings. Special deals, seasonal sales, and discount codes are regularly advertised on the website. Subscribing to the newsletter also grants access to exclusive offers and promotions, ensuring customers can make the most of their purchases.

Reputation

With Dell's longstanding reputation as a reputable technology brand, Dellrefurbished.co.uk inherits this positive image. Dell is known for its commitment to quality and customer satisfaction, which carries over to their refurbished products. The positive reviews and testimonials from customers further reinforce the website's reputation as a reliable source for refurbished Dell products.

Payment Options

Dellrefurbished.co.uk offers a variety of payment options to cater to different customer preferences. Customers can choose to pay through major credit cards or opt for electronic payment methods such as PayPal. The website ensures secure transactions by utilizing encryption technology, providing a safe and trustworthy payment process.

Loyalty Programs

Dellrefurbished.co.uk currently does not offer a specific loyalty program. However, customers can subscribe to the newsletter to receive exclusive offers and stay updated on the latest product releases and promotions. This serves as a way for customers to stay connected with Dellrefurbished.co.uk and potentially benefit from loyalty-based incentives in the future.

Customer Reviews

Customers who have availed of Dellrefurbished.co.uk's services have generally provided positive reviews. They highlight the excellent value for money, reliable performance, and overall customer satisfaction experienced. The positive feedback from a satisfied customer base reflects the credibility and trustworthiness of Dellrefurbished.co.uk as a reliable source for refurbished Dell products.

Community Involvement

Dellrefurbished.co.uk actively participates in community initiatives, demonstrating their commitment to social responsibility. The company engages in charitable programs and environmentally conscious practices, such as recycling electronic waste and reducing carbon footprint. Such community involvement initiatives further enhance the reputation and trustworthiness of Dellrefurbished.co.uk.

Shipping and Costs

Dellrefurbished.co.uk offers reliable shipping services throughout the United Kingdom. The website provides clear information on shipping costs and estimated delivery times at the checkout stage. Shipping fees are generally reasonable and competitively priced. The website also offers free shipping promotions on select products or during specific promotional periods, enabling customers to enjoy additional savings. In conclusion, Dellrefurbished.co.uk is a leading online destination for individuals seeking affordable and reliable refurbished Dell products in the United Kingdom. With a diverse selection of products, exceptional customer service, stringent quality testing processes, and a user-friendly website, Dellrefurbished.co.uk offers a seamless and satisfying shopping experience. By combining affordability with Dell's trusted reputation, this website proves to be an excellent choice for those looking to save money without compromising on quality.