Users Voice for Denbypottery

4% users rated Terrible
2% users rated Poor
1% users rated Average
3% users rated Very Good
90% users rated Excellent
Pie Chart Review Representation for Denbypottery
Denbypottery Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Denbypottery Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 13 Jan 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.8 4.5 3.4 1.8 4.8 4.5
Oct 2022 5 2 1 2.8 4.3 4
Nov 2022 4.3 1 5 2 2.4 4.2
Dec 2022 5 5 3 5 5 5
Mar 2023 4.4 1 5 5 1.7 4.1
Line Chart for Rating of peer stores

denbypottery.com

meundies.com

stylekorean.com

shein.com

lookfantastic.com

pureformulas.com

Detailed Denbypottery Review by

Introduction

Denby Pottery is a British ceramics company that has been in operation since 1809, producing high-quality pottery that is perfect for everyday use. The company offers a wide range of products, including dinnerware, cookware, and giftware, all made with a focus on durability and functionality.

Pros and Cons

Pros:
  • High-quality, durable pottery
  • Wide selection of products
  • Great customer service
  • Free shipping on orders over $250
Cons:
  • Pricing may be higher than competitors
  • No loyalty program

User Experience

The Denby Pottery website is user-friendly and easy to navigate, with clear categories and a search bar for finding specific products. The product pages include detailed descriptions, specifications, and customer reviews, making it easy for customers to make informed decisions.

Pricing and Value for Money

Denby Pottery products are priced on the higher side but offer excellent value for money in terms of durability, quality, and functionality. Customers can also take advantage of promotions and discounts to save money on their purchases.

Alternatives

Some alternative brands to Denby Pottery include Le Creuset, Fiestaware, and Wedgwood.

Customer Service

Denby Pottery offers excellent customer service, with knowledgeable and responsive representatives available to assist customers with any questions or concerns.

Product Quality and Selection

Denby Pottery produces high-quality products that are durable and built to last. The company offers a wide selection of products, ranging from dinnerware to cookware, making it easy for customers to find what they need.

Website Usability

The Denby Pottery website is easy to use and navigate, with clear categories and a search bar for finding specific products. The product pages include detailed descriptions, specifications, and customer reviews, making it easy for customers to make informed decisions.

Returns and Exchanges

Denby Pottery offers a no-hassle return policy, allowing customers to return or exchange products within 28 days of purchase.

Promotions and Discounts

Denby Pottery offers promotions and discounts throughout the year, including seasonal sales and discounts for first-time customers.

Reputation

Denby Pottery has a reputation for producing high-quality, durable pottery that is perfect for everyday use. The company has been in operation for over 200 years, demonstrating its commitment to quality and customer satisfaction.

Payment Options

Denby Pottery accepts a variety of payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Denby Pottery does not currently offer a loyalty program.

Customer Reviews

Customer reviews of Denby Pottery products are overwhelmingly positive, with customers praising the durability, quality, and functionality of the company's products.

Community Involvement

Denby Pottery is committed to sustainability and community involvement, with initiatives such as reduced packaging and support for local communities.

Shipping and Costs

Denby Pottery offers free shipping on orders over $250 within the United States. Standard shipping rates apply for orders under $250.

Denbypottery Recent User Reviews

User Rating

5 stars

98

👤

Reviewer Name: Miguel Calderon

Review Submission Date: 2022-12-09

Review Title: The plates are very nice quality & the…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The plates are very nice quality & the color is very vivid. Definitely will buy some more. The shipping was also good, everything was packed properly and we had no issues whatsoever.

👤

Reviewer Name: Mrs Ruth Drapper

Review Submission Date: 2022-12-09

Review Title: Love this company
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Love this company. Their products are great - solid and pretty, and the stickers they use on them actually come off easily!! The delivery was fast and no breakages. All in all good service and good products.

👤

Reviewer Name: Priscilla

Review Submission Date: 2022-12-09

Review Title: All broken
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The packing of the products should be more protective . All 4 plates orders were broken and I also cut my hands when opened the package . It make me delayed sent for my friends for housewarming gift

👤

Reviewer Name: C WILLIAMS

Review Submission Date: 2022-12-09

Review Title: Beautiful dinner plates & bowls but the…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Beautiful dinner plates & bowls but the collection was difficult as the opening hours of the HubBox collection point are different than advertised on the emails, etc. Difficult to collect when working full time. Realise this isn’t Denny’s fault but feel it should be known.

👤

Reviewer Name: Lewis Taylor-Good

Review Submission Date: 2022-12-09

Review Title: Spot on customer care
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Spot on customer care. I received my incredibly well-packaged delivery, but unfortunately, 3 of the bowls had broken in transit - it's pottery; what would you expect!? I contacted customer care and Gemma Day dealt with my issue promptly and sent out the replacements the same day. Very pleased!

👤

Reviewer Name: BD

Review Submission Date: 2022-12-09

Review Title: The products ordered are perfect thank… But delivery was not so good!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The products ordered are perfect thank you great quality.One issue is the packaging - the box came open when the delivery man delivered it - he sort of dropped the box and it came open. Suggest more tape on box would have helped or smaller box to fit the products delivered.

👤

Reviewer Name: Irene

Review Submission Date: 2022-12-09

Review Title: Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Had a problem with delivery service, I contacted Denby customer service who went above and beyond to ensure that my order was delivered to me. The products were better than expected

👤

Reviewer Name: R Grinham

Review Submission Date: 2022-12-09

Review Title: 12 Piece Halo Speckle
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Really pleased with my 12 piece Halo speckle set and matching pasta bowls. Slightly thicker and heavier than I thought they would be; great quality and superb design work. They were delivered within three working days of ordering, all in good condition. I will definitely be ordering from them again.

👤

Reviewer Name: Amber DT

Review Submission Date: 2022-12-08

Review Title: Absolutely stunning coupe pasta bowls!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Absolutely stunning coupe pasta bowls I bought on sale. Beautifully crafted and the quality of Denby surpasses all of my other dishware, feel the need to covert to everything Denby now. Packed very well and delivered promptly.

👤

Reviewer Name: Gavin

Review Submission Date: 2022-12-08

Review Title: Ordering and delivery were simple…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordering and delivery were simple straight forward and on time. The added bonus of using Tesco vouchers made everything that much nicer. The only one minor thing which was my lack of paying attention, was that we ordered 2 sets of the same style, one with mugs and one without BUT the side plates were different sizes in the 2 sets which was not expected and therefore not checked when ordering.