Users Voice for Denbyusa

3% users rated Terrible
3% users rated Poor
0% users rated Average
9% users rated Very Good
84% users rated Excellent
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Review article published on: 08 Jul 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Jul 2022 5 1.8 1.4 1 1.3 4.4
Aug 2022 5 2.2 5 1 1.3 4.2
Sep 2022 5 2.3 5 1 1 4.5
Oct 2022 4.5 3.6 1 1 1 4
Mar 2023 5 5 5 1 1 4.2
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Detailed Denbyusa Review by


Denby USA is an online store that sells high-quality pottery, dinnerware, cookware, and other kitchen accessories. The store offers an extensive range of products that are manufactured in England and come with a 10-year guarantee. Denby has been in business for over 200 years, and their products are known for their durability and functionality.

Pros and Cons

Pros: - High-quality and durable products. - A wide range of products to choose from. - Affordable pricing. - 10-year guarantee. - Free shipping on orders over $200. Cons: - Limited product selection compared to other kitchenware online stores. - No loyalty or rewards programs available.

User Experience

Denby’s website is user-friendly and easy to navigate. Users can search for products by category or use the search bar to find specific items. The website also has informative product descriptions and reviews from other customers. The checkout process is simple and secure, and the website features a live chat option for customer support.

Pricing and Value for Money

Denby’s products are reasonably priced, and customers get good value for their money. The products’ durability and functionality make them a worthwhile investment for anyone who loves high-quality kitchenware.


Alternatives to Denby include other online retailers such as Williams Sonoma, Bed Bath & Beyond, and Crate&Barrel. However, Denby's 10-year guarantee and durability give it a competitive edge over other kitchenware brands.

Customer Service

Denby’s customer service is excellent. Customers can contact the store’s customer service team via email or live chat, and they respond promptly. Denby also offers a 10-year guarantee on its products, giving customers peace of mind knowing they’re buying top-quality products.

Product Quality and Selection

Denby’s products are of exceptional quality and durability. The store offers a wide range of kitchenware products, including dishes, cookware, and cutlery, which come in various designs and styles to cater to different customers’ preferences.

Website Usability

Denby’s website is easy to use and navigate, with clear product descriptions and high-quality images. The website is also mobile-friendly and optimized for different devices, making it accessible for customers to shop from anywhere.

Returns and Exchanges

Denby offers a 30-day return policy for its products but only for items that are unused and in their original packaging. Customers can exchange their items for different products or get a refund.

Promotions and Discounts

Denby has promotions and discounts on various products, which are posted on their website. Customers can also get discounts by subscribing to the store’s newsletter.


Denby has an excellent reputation for manufacturing high-quality kitchenware. The store has been in business for over 200 years and has built a loyal customer base over the years.

Payment Options

Denby accepts various payment options, including credit and debit cards, PayPal, and Amazon Pay.

Loyalty Programs

Denby does not have a loyalty or rewards program at the moment.

Customer Reviews

Denby has positive customer reviews on its website, with customers praising the quality and durability of the products.

Community Involvement

Denby is involved in community projects, including fundraising and charity events. The store also supports local businesses in the UK.

Shipping and Costs

Denby offers free shipping on orders over $200. For orders below $200, shipping costs start at $10. Customers can also select express delivery for an additional fee. Denby ships to the US and Canada.