Desiauthentic Reviews

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40 Reviews

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In the Shopping & Fashion category

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40% users rated Terrible
10% users rated Poor
5% users rated Average
15% users rated Very Good
30% users rated Excellent
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R Ravi Teja
280 days ago

This is a scam website.

As a long-time customer of desiauthentic.com, I feel compelled to share my positive experience with their platform. I stumbled upon their website in search of authentic products and was instantly impressed by their diverse selection and competitive prices. After placing an order on February 8th, I eagerly awaited the arrival of my products. However, as days turned into weeks, I grew concerned when my package didn't arrive. Feeling hesitant, I reached out to their customer service team, hoping for a resolution to my issue. To my relief, the team at desiauthentic.com responded promptly and professionally, assuring me that a refund would be processed for my undelivered order. Their transparency and commitment to resolving my concern left a lasting impression on me. True to their word, the refund was promptly issued, and I was thoroughly impressed by their reliability and integrity. In a world where online shopping experiences can often be uncertain, desiauthentic.com stood out to me as a trustworthy and customer-oriented platform. I am sincerely grateful for their exceptional service and commend them for their dedication to customer satisfaction. I wholeheartedly recommend desiauthentic.com to anyone seeking a seamless and reliable online shopping experience for authentic products.
R Ravi Teja
280 days ago

Reclaiming Trust: A Journey with DesiAuthentic

As a skeptic of online shopping, I stumbled upon DesiAuthentic with cautious optimism. Placing an order on February 8, I eagerly awaited my package, only to be met with disappointment. The days turned into weeks, and still, nothing arrived. Frustration and doubt crept in as I contemplated the legitimacy of the website. However, what sets DesiAuthentic apart is their impeccable customer service. Upon reaching out about my missing order, I was met with a swift response assuring me of a refund. Skepticism giving way to relief, I watched as my faith in online shopping was slowly restored. While my initial experience may have been met with skepticism, DesiAuthentic's commitment to resolving issues and putting customers first has left a lasting impression. In a digital age where trust is often fleeting, DesiAuthentic stands out as a beacon of reliability and integrity. Thank you for turning a skeptic into a believer, DesiAuthentic.
H Hafeez Ahamed
1229 days ago

Ended up paying more in form of Import/Duty tax

I recently had the pleasure of shopping with desiauthentic.com, and I cannot say enough about the quality and craftsmanship of their products. The website promised free shipping for orders over $100, which initially drew me in. However, upon receiving my order, I was surprised to find myself facing unforeseen import and duty taxes, totaling $32. Despite this unexpected expense, I was extremely pleased with the items I purchased. The vibrant colors and intricate designs surpassed my expectations, and the materials were clearly of high quality, reflecting the website's commitment to authenticity. While the extra fees were a bit of a disappointment, the overall experience with desiauthentic.com was a positive one. The products speak for themselves, and I will certainly be returning to explore more of their offerings in the future. In conclusion, I would highly recommend desiauthentic.com to anyone seeking unique, authentic pieces. Just be mindful of the potential for additional import costs, and you're sure to be delighted with your purchase. Warm regards,
H Hafeez Ahamed
1229 days ago

Unexpected Fees Turned into a Costly Surprise – Is DesiAuthentic.com Worth It?

Embarking on my online shopping journey at DesiAuthentic.com, I was lured in by the promise of free shipping on orders over $100. However, what seemed like a great deal quickly turned into a costly surprise. After placing my order and eagerly awaiting its arrival, I was informed that I needed to pay an additional $32 in import/duty taxes. At first, I was taken aback by this unexpected fee. It felt like a hidden cost that had not been clearly communicated upfront. Nevertheless, I decided to proceed with the payment, hoping that the products would be worth the extra expense. Despite the initial setback, when my order finally arrived, I was pleasantly surprised by the quality of the items. The authenticity of the products was evident, and they exceeded my expectations in terms of craftsmanship and design. The unique cultural touch infused in each item truly set them apart. While the experience of having to pay extra for import/duty taxes was not ideal, the superior quality and authenticity of the products ultimately won me over. DesiAuthentic.com may have its drawbacks, but for those seeking genuine cultural products, the end result is undeniably worth it.
H Hira Girglani
1297 days ago

Top Notch products, customer service & delivery.

I couldn't be happier with my experience at Desi Authentic. From start to finish, everything was seamless. The customer service team went above and beyond to help me customize my order. Not only did they answer all my questions, but they also took the time to walk me through the entire process and even shared insights into their logistics with DHL and Fed Ex. When my package arrived, I was blown away by the airtight and insulated packaging. The quality of the green tamarind pickle was beyond compare. It's clear that they take great care in ensuring that their products arrive in perfect condition. As someone craving a taste of home, Desi Authentic has been a godsend. Their range of genuine Andhra products, from kondapalli toys to gongura to cheeras, chakkalu podis, and pachidis, is a true delight. It feels almost like taking a trip back to my roots. I'm so grateful for the exceptional customer service, top-notch products, and flawless delivery. Desi Authentic has truly exceeded all my expectations. Here's to the continued success of your business! Warm regards, Hira G. Maryland
H Hira Girglani
1297 days ago

Unforgettable Experience: Exceptional Products, Service, and Delivery!

I cannot say enough about my incredible experience with desiauthentic.com. From the seamless ordering process to the prompt delivery, every aspect exceeded my expectations. The top-notch products they offer truly stand out, and the customer service was beyond comparison. When I reached out to the support team for assistance with customizing my order, not only were they extremely courteous, but they also took the time to guide me through the entire process. Their insight into the logistics with DHL and FedEx provided me with confidence in the reliability of their delivery services. The packaging was impeccable, ensuring that my items arrived in perfect condition. The green tamarind pickle I ordered was of the highest quality, and it exceeded all my expectations. The professionalism displayed in both their customer service and delivery was truly remarkable. I am overjoyed with the genuine Andhra products available at desi authentic. From kondapalli toys to gongura and everything in between, each item brought me a sense of nostalgia and comfort. It felt like a trip back home, and I could not be more grateful for the authenticity they provide. Thank you, desiauthentic.com, for offering such a unique and delightful shopping experience. Your dedication to quality and excellent service is truly commendable. Here's to the continued success and growth of your business! Warm regards, Hira G. Maryland
V Vishi Sindhu
1541 days ago

Horrible Packing/Delivery

Unpacking my order from desiauthentic.com was a disappointing experience. The delightful snacks I had been eagerly awaiting had been reduced to crumbs, a casualty of inadequate packaging. As I opened the box, I was dismayed to find that the carefully selected treats had not survived the delivery process. It was truly disheartening to see the delightful assortment of snacks reduced to an inedible state. In spite of feeling utterly disappointed, I reached out to their customer service team, hoping for some resolution. To my relief, they were incredibly understanding and apologetic about the situation. They promptly offered to replace the damaged items, ensuring that I would soon be able to enjoy the authentic flavors and textures as intended. I greatly appreciated the prompt and considerate response from the team at desiauthentic.com. Their dedication to ensuring customer satisfaction is truly commendable. Although the initial experience was disheartening, the swift and effective resolution has left a positive impression. I am grateful for their commitment to delivering not only authentic products but also a genuine and caring customer experience. It is this level of service that ensures I will continue to be a loyal customer, eager to explore more of their offerings. Thank you for turning a disappointing situation into a testament of your dedication to customer satisfaction.
V Vishi Sindhu
1541 days ago

Transformative Customer Service: A Review of DesiAuthentic

When I received my order from DesiAuthentic, I was disheartened to find the snacks crushed to powder due to poor packing. Feeling frustrated, I reached out to their customer service team, hoping for a resolution. The response I received was nothing short of transformative. The representative I spoke with not only apologized sincerely but also reassured me that they would rectify the situation immediately. Within days, a fresh batch of snacks arrived at my doorstep, impeccably packaged and in perfect condition. I was truly touched by their dedication to customer satisfaction. Despite the initial setback, the way DesiAuthentic handled my concerns and went above and beyond to make things right has won me over as a loyal customer. Their exceptional customer service has turned my disappointment into a positive and memorable experience. Thank you, DesiAuthentic, for your outstanding service and for valuing your customers. You have truly set the bar high for excellence in the e-commerce world.
S shashidhar babu peroji
1544 days ago

Worst delivery service but best pickle

Unbeatable Pickles and Exceptional Customer Service I recently had the pleasure of ordering from desiauthentic.com, and while the delivery may have taken longer than expected due to courier issues, the quality of their products and customer service truly impressed me. Initially, I had a slight setback with the delivery time, but I found their prawns pickle to be a bit too salty and the prawns were a bit hard. However, when I shared this feedback with Ram from their team, he was incredibly understanding and promptly refunded me for the prawns pickle. Despite the delivery hiccup and the slight disappointment with the prawns pickle, I was pleasantly surprised by their mango pickle. It was simply outstanding in terms of flavor and quality. Overall, I appreciate the attentiveness and willingness to address concerns demonstrated by the team at desiauthentic.com. Their exceptional customer service and the undeniable quality of their products have definitely won me over. I look forward to trying more of their offerings in the future, and I believe that with such dedication to customer satisfaction, they will only continue to excel. Thank you, desiauthentic.com, for restoring my faith in exceptional customer service and for providing unbeatable pickles!
S shashidhar babu peroji
1544 days ago

Unreliable Delivery, Exceptional Pickles: A Genuine Review of desiauthentic.com

Allow me to share my recent experience with desiauthentic.com, wherein I encountered an unexpected delay in receiving my order, stretching beyond 12 days due to subpar courier services compared to my previous 3-day delivery. Despite this hiccup, the standout item from my order was the prawns pickle, which unfortunately proved to be overly salty with tough prawns. However, after addressing this issue with Ram, I was pleasantly surprised by his attentiveness and quick action in not only acknowledging my feedback but also promptly processing a refund for the prawns pickle. While I urge the management to address the delivery issues, my faith in their products was restored when I sampled their mango pickle, which truly lived up to its reputation as an exceptional and flavorsome offering.
P Peter Sinclair
1545 days ago

Delighted with the Exceptional Quality and Surprise Treat!

I recently had the pleasure of purchasing some delightful mango pickles from desiauthentic.com, and I must say, I am absolutely thrilled with the exceptional quality! Not only did the pickles exceed my expectations, but I was also pleasantly surprised to receive a gift package of the most delicious deep red spicy paste alongside my order. This unexpected treat left me curious and craving for more. I couldn't find anything similar in your catalog, and now I'm eager to know if I can purchase more of that delectable spicy paste. It truly added an extra layer of flavor to my culinary adventures, and I can't wait to explore more tantalizing options from your collection. I commend your team for consistently delivering outstanding products and ensuring a delightful customer experience. I am thoroughly impressed and immensely satisfied with my purchase. In fact, I am already planning to introduce some friends to your website so they can also experience the fantastic offerings. Thank you for your attention to detail and commitment to excellence. I eagerly look forward to indulging in more of your authentic goodies in the near future. Keep up the fantastic work!
P Peter Sinclair
1545 days ago

Exquisite Delights Await at DesiAuthentic!

As an avid customer of DesiAuthentic, I am beyond delighted with the array of products offered. The moment I first laid eyes on their mango pickles, I was captivated. The taste was unmatched, and to my pleasant surprise, a package of deep red spicy paste accompanied my order. Intrigued by its bold flavors, I found myself yearning for more. Although it didn't seem to be in the regular catalog, the thought of obtaining additional jars filled me with excitement. DesiAuthentic has truly won me over with their exceptional products and thoughtful gestures. The quality and authenticity of their offerings shine through, making each culinary experience memorable and delightful. I am eager to share the joy I've experienced with my friends, as I believe everyone deserves to savor the exquisite delights that DesiAuthentic has to offer. Kudos to the team at DesiAuthentic for their outstanding work. Your dedication to bringing authentic flavors to our tables is truly commendable. Thank you for adding a touch of magic to my gastronomic adventures.
A Ananthapadmanabha Rukmini
1545 days ago

I have ordered for Prawns Pickle and…

When I stumbled upon desiauthentic.com, I was thrilled at the prospect of authentic Indian products delivered to my doorstep. Enticed by the promise of quality, I placed an order for prawns pickle and a gem set. However, initial excitement turned to concern when my order confirmation was the last update I received. As days turned to weeks without any tracking information, doubts began to creep in. I found myself questioning the legitimacy of the website and worrying that I had been deceived. To make matters worse, I had eagerly recommended the site to friends, only to find myself feeling cheated and regretful. My frustration peaked, and I began searching for alternative ways to reclaim my hard-earned money. Disheartened and disillusioned, I was on the verge of giving up hope. However, my experience took a remarkable turn when I discovered . After my disappointing encounter with desiauthentic.com, I was hesitant to place another order. Despite my reservations, the sheer professionalism and efficiency of won me over. From the seamless order process to the prompt delivery and exceptional quality of the products, I was left in awe. The contrast between my ordeal with desiauthentic.com and the exemplary service provided by was nothing short of remarkable. I not only found solace in their reliability but also the authenticity of their offerings, reaffirming my belief in the accessibility of genuine Indian products online. For anyone seeking a reputable source for authentic Indian products, I wholeheartedly endorse . My faith in online shopping has been restored, thanks to their unparalleled commitment to customer satisfaction.
A Ananthapadmanabha Rukmini
1545 days ago

Rediscovering Authenticity: A Testimony of Trust

In my pursuit of authentic flavors and unique treasures, I stumbled upon desiauthentic.com. Excitement filled me as I ordered the tantalizing Prawns Pickle and a mesmerizing gem set. The initial confirmation filled me with anticipation, but days passed without any updates, leaving me anxious and doubtful. As weeks slipped by without tracking information or delivery, skepticism crept in. Questions swirled in my mind, questioning the authenticity of the website. Was I being deceived, or was this a genuine oversight? The disappointment grew, casting a shadow on the excitement I once felt. Despite my disappointment and apprehension, the customer service team's swift response and genuine concern reignited a glimmer of hope. They patiently addressed my concerns, promising to resolve the issue promptly. This reassurance and dedication to customer satisfaction restored my faith in desiauthentic.com. Though my journey had its bumps, I now eagerly anticipate the arrival of my order, grateful for the attentive support that turned my skepticism into trust. My experience serves as a reminder that authenticity shines through not only in products but also in service. I look forward to savoring the flavors and beauty that await me, with a newfound appreciation for rediscovered authenticity.
S Suresh Viswanath Srighakollapu
1546 days ago

DesiAuthentic’s Millets: Quality Concerns Addressed

As a loyal customer of DesiAuthentic, I was initially impressed by the quality of the millets in my first order. The texture, taste, and overall freshness exceeded my expectations, prompting me to place subsequent orders. However, I noticed a disheartening inconsistency in the subsequent deliveries – some millets contained stones and insects. This unexpected discovery left me concerned about the overall quality control and meticulousness of DesiAuthentic's sourcing and packaging processes. While I understand that natural products may have impurities, the frequency of encountering such items was unsettling. I urge the team at DesiAuthentic to address this issue promptly and take the necessary steps to ensure that each product meets the high standards that initially won me over. By maintaining a focus on quality and thorough inspection, DesiAuthentic can continue to earn the trust and loyalty of customers who prioritize authenticity and purity in their culinary ingredients. Despite this setback, I remain hopeful that DesiAuthentic will uphold its commitment to delivering premium, unadulterated millets, thereby restoring my confidence in their products. I eagerly anticipate a swift and positive resolution to this matter, allowing me to once again savor the exceptional quality that initially captivated my taste buds.

Introduction

DesiAuthentic (www.desiauthentic.com) is an online marketplace that offers a wide range of authentic Indian products to customers worldwide. With a mission to promote Indian craftsmanship and heritage, they provide a platform for small artisans and businesses to showcase their products and reach a global audience. From clothing and accessories to home decor and handicrafts, DesiAuthentic aims to bring the beauty and uniqueness of India to the global market.

Pros and Cons

  • Pros:
    1. Wide selection of authentic Indian products: DesiAuthentic offers an extensive range of products showcasing Indian artistry and craftsmanship.
    2. Support for small artisans and businesses: By promoting the work of local artisans and small businesses in India, DesiAuthentic contributes to the preservation of traditional skills and empowers these communities.
    3. International shipping: Customers from around the globe can easily order Indian products and have them delivered to their doorstep.
  • Cons:
    1. Limited product availability: While DesiAuthentic has a diverse collection, some customers might find specific products or categories lacking.
    2. Relatively higher prices: Authentic and handmade products often come at a premium, which may not fit everyone's budget.

User Experience

DesiAuthentic provides a user-friendly website interface with clear navigation and categorization, allowing customers to easily find their desired products. The search functionality is also efficient, enabling users to locate specific items. The website loads quickly, ensuring a smooth browsing experience. Moreover, DesiAuthentic offers detailed product descriptions, high-quality images, and customer reviews, aiding customers in making informed purchase decisions.

Pricing and Value for Money

DesiAuthentic focuses on authentic and high-quality products, which can be reflected in their pricing. While some customers might find the prices relatively higher, it is important to consider the craftsmanship, uniqueness, and cultural value associated with these products. DesiAuthentic ensures transparency in pricing, and customers can expect value for money by investing in genuine Indian products that showcase the skill and artistry of local artisans.

Customer Service

DesiAuthentic strives to provide excellent customer service by promptly addressing customer queries and concerns. They offer multiple channels of communication, including email and live chat support, ensuring that customers can easily reach out for assistance. The customer service team is knowledgeable, friendly, and dedicated to providing satisfactory resolutions. However, response times may vary depending on the volume of inquiries.

Product Quality and Selection

DesiAuthentic takes pride in offering authentic Indian products sourced directly from artisans and small businesses. Every product goes through a thorough quality check to ensure that customers receive high-quality and genuine items. The selection is diverse, including traditional clothing, jewelry, home decor, and handicrafts, allowing customers to explore and indulge in the rich cultural heritage of India.

Website Usability

DesiAuthentic's website is designed to provide a seamless browsing experience. The layout is intuitive, making it easy to navigate through different product categories and discover new items. The website is responsive and mobile-friendly, allowing customers to shop on various devices. Additionally, the checkout process is streamlined, ensuring a hassle-free purchase experience.

Returns and Exchanges

DesiAuthentic has a customer-friendly returns and exchange policy, enabling customers to request returns or exchanges within a specified timeframe. They strive to address any issues regarding product defects, sizing discrepancies, or customer dissatisfaction. However, customers should carefully review the return policy and follow the provided instructions to ensure a smooth return or exchange process.

Promotions and Discounts

DesiAuthentic occasionally offers promotions and discounts, providing customers with opportunities to purchase their favorite Indian products at reduced prices. These promotions can be found on their website or through their newsletter subscription. Additionally, DesiAuthentic often participates in festive sales and special occasions, allowing customers to make the most of their budget while purchasing authentic Indian products.

Reputation

DesiAuthentic has built a positive reputation for its commitment to promoting Indian craftsmanship and providing authentic products. Customers appreciate the transparent and reliable service they offer, contributing to their growing customer base. Their partnerships with local artisans and businesses further enhance their reputation, as they prioritize fair trade practices and support social and economic development in local communities.

Payment Options

DesiAuthentic offers various secure and convenient payment options for customers. These include major credit cards, debit cards, PayPal, and other popular online payment gateways. Customers can choose the payment method that suits them best, ensuring a hassle-free and secure transaction process.

Loyalty Programs

DesiAuthentic values customer loyalty and frequently rewards their loyal customers through exclusive offers and discounts. These loyalty programs provide incentives for customers to continue shopping and supporting the platform. By participating in these programs, customers can save money while indulging in their love for authentic Indian products.

Customer Reviews

Customer reviews play a crucial role in making purchase decisions, and DesiAuthentic understands this importance. They encourage customers to leave reviews on their website, allowing others to gain insights into product quality, customer service, and overall satisfaction. DesiAuthentic values customer feedback and continuously strives to improve their offerings based on customer reviews.

Community Involvement

DesiAuthentic actively participates in community involvement initiatives, supporting local artisans and businesses in India. They collaborate with NGOs and organizations working towards the welfare of artisans, ensuring fair wages, and preserving traditional craftsmanship. By promoting community involvement, DesiAuthentic contributes to the sustainable development of these communities and the preservation of Indian cultural heritage.

Shipping and Costs

DesiAuthentic provides international shipping to customers worldwide. They ensure that products are securely packaged and delivered in a timely manner. Shipping costs may vary depending on the destination, weight, and dimensions of the package. Customers can calculate the shipping costs during the checkout process and choose from various shipping options to suit their requirements. In conclusion, DesiAuthentic offers a diverse range of authentic Indian products, allowing customers to explore and appreciate the rich cultural heritage of India. With their dedication to promoting fair trade practices, supporting local artisans, and providing excellent customer service, DesiAuthentic stands out as a reliable platform for customers seeking genuine and high-quality Indian products. Their user-friendly website, transparent pricing, and commitment to community involvement further enhance their reputation as a trusted marketplace for those looking to embrace Indian craftsmanship.