Designonline Reviews

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52 Reviews

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In the Home Improvement Store category

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2% users rated Poor
0% users rated Average
10% users rated Very Good
77% users rated Excellent
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I Ingrid
48 days ago

Design Online Delivered Beyond Expectations

As I sat down to share my experience with Design Online, my heart swells with gratitude and satisfaction. My journey with designonline.se has been nothing short of exceptional. From the moment I placed my order to the exciting unboxing of my purchase, every step was seamless and filled with pleasant surprises. The website's user-friendly interface made browsing through their vast collection a delightful experience. I found myself lost in a world of creativity and innovation, spoiled for choice with their unique and stylish offerings. The diversity in designs catered to every taste, ensuring there was something for everyone. What truly set Design Online apart was their commitment to quality. When my package arrived, I was not just receiving a product; I was unwrapping a masterpiece. The attention to detail and craftsmanship was evident in every curve, color, and texture. Each item exuded sophistication and elegance, a testament to the brand's dedication to excellence. But beyond the aesthetics, it was the customer service that left a lasting impression on me. The team at Design Online went above and beyond to ensure that I was satisfied. Their professionalism, prompt responses, and willingness to assist made me feel valued as a customer. It was a breath of fresh air to encounter a company that genuinely cares about its clients. In conclusion, Design Online has not only met my expectations but exceeded them in every aspect. It is rare to come across a brand that seamlessly blends style, quality, and exceptional service, but Design Online has managed to do just that. My home has been transformed into a haven of beauty, thanks to the pieces I sourced from them. I cannot recommend Design Online enough to those seeking to elevate their living spaces with sophistication and grace.
M Mossuk
50 days ago

Design Online: Where Customer Care Goes Missing in the Season of Giving

Amidst the festive cheer of November, I eagerly placed an order for Christmas gifts on designonline.se, brimming with excitement. However, my anticipation slowly turned to disappointment as December came and went without the arrival of my precious gifts. Upon reaching out, I was met with the disheartening news that I would have to endure a waiting period of up to three months for any elucidation on the status of my order. With each passing day, my patience dwindled, until three long months later, all I received was a mere refund to my account. The lack of communication, accountability, and empathy displayed by Design Online's customer service team left me disheartened and frustrated. Such a woeful experience has taught me a valuable lesson in choosing where to invest my trust and money. Design Online's service fell far short of expectations, leading me to advise others to steer clear of such lackluster care and consideration. In a season dedicated to giving and joy, Design Online, unfortunately, missed the mark on spreading the festive spirit through their service.
E Elsa
51 days ago

Outstanding Customer Service and Quality Products!

I cannot thank designonline.se enough for their exceptional customer service and dedication to resolving issues. I initially encountered a delay with my order, but their responsive and empathetic customer support team promptly addressed the issue and ensured a replacement was sent out. Despite the initial setback, their commitment to customer satisfaction truly shone through. The quality of the products, when received, surpassed my expectations and made the wait worthwhile. I am genuinely impressed with designonline.se and will definitely be ordering from them again. Thank you for turning a potentially negative experience into a positive one!
K Kithogue Kinnat
56 days ago

An Unforgettable Shopping Experience at designonline.se

Embarking on my virtual shopping spree at designonline.se was a game-changer. The diverse array of products, from elegant flower pots to cozy wool blankets and stylish lighting fixtures, catered to my every need. With bated breath, I awaited my parcels, and upon their arrival, I was greeted by meticulously packed items that exemplified attention to detail. What truly set designonline.se apart was their impeccable customer service. In the midst of my excitement, a slight mishap occurred when I mistakenly ordered the wrong item. However, the quick-witted team swiftly intercepted my error, facilitated a prompt cancellation, and orchestrated the return process seamlessly. Within a mere 24 hours, I witnessed unparalleled efficiency in action. This online shopping oasis not only delivered my desired products promptly but also extended a helping hand in times of need. My journey with designonline.se was a symphony of convenience, reliability, and top-notch service. For all shopaholics seeking a blend of quality products and exceptional customer care, look no further than designonline.se - a beacon of excellence in the digital shopping realm.
R Rosie Smith
72 days ago

Unparalleled Support and Swift Solutions at DesignOnline.se

My experience with DesignOnline.se left me truly impressed by their exceptional customer service. Despite encountering delivery challenges, their swift response and proactive assistance swiftly resolved the issue. I deeply appreciate their dedication and support throughout the process, ensuring my satisfaction. Thank you, DesignOnline.se, for going above and beyond to deliver outstanding service.
A Alison Allsop
74 days ago

A Treasure Unveiled: My Enchanting Experience with Designonline.se

Embracing the eager anticipation of unwrapping my coveted parcel, I was met with a sight that stole my breath away - a vase of unrivaled beauty, a true masterpiece that exuded elegance and grace. The meticulous packaging spoke volumes of the care put into ensuring its safe journey to me. In the midst of my elation, a cloud of uncertainty loomed as my precious item seemed to have taken an unexpected detour through Germany, causing a minor hiccup in the delivery process. Despite this slight setback, the stellar customer service team at designonline.se shone brightly, their warmth and assistance soothing any concerns that lingered in my heart. As I awaited updates on the whereabouts of my parcel, a touch of frustration crept in when the tracking details failed to provide a clear picture of its location. However, the prompt response from customer care, although unable to give a definitive answer, offered reassurance and a glimmer of hope for a timely arrival. The moment of truth arrived with a knock on my door, heralding the long-awaited arrival of my cherished vase, cradled in the arms of the diligent Royal Mail. Despite the slightly battered exterior of the box, the treasure it safeguarded remained unscathed, a true testament to the resilient packaging craftsmanship. Reflecting on my journey with designonline.se, I acknowledge the minor bumps along the way but am ultimately grateful for the overall enchanting experience. The lesson learned in the importance of thorough and transparent tracking details for international shipments resonates deeply, urging the company to consider enhancing this aspect for future endeavors. In the embrace of this exquisite vase, I find myself enchanted and hopeful, eagerly looking forward to future engagements with designonline.se, where beauty and quality intertwine seamlessly, creating a tapestry of delight for all who seek a touch of elegance in their lives.
W Wentao Yang
79 days ago

A Flawless Five-Star Experience with DesignOnline.se!

I can't help but sing praises for my experience with DesignOnline.se. Despite encountering some hiccups with my purchase, I am thoroughly impressed by their exceptional customer service and swift resolution. Upon receiving my order of two vases, I noticed some manufacturing flaws. However, the support team at Nordic Nest promptly processed a replacement order for me. Though the second delivery suffered damage in transit, the team wasted no time in issuing a full refund without any hassle. Despite the initial setbacks, I am in awe of the efficiency and professionalism displayed by DesignOnline.se. Their dedication to ensuring customer satisfaction has truly won me over. I'm grateful for their seamless returns process and commitment to resolving issues promptly. I am thrilled to still award a resounding five stars to DesignOnline.se for their outstanding products and unwavering customer support. I will undoubtedly return for future purchases, confident in the quality of their service and products. Thank you, DesignOnline.se, for turning a challenging situation into a testament of your commitment to customer satisfaction.
W Wentao Yang
79 days ago

Unmatched Customer Service at designonline.se Deserves Five Stars and More

Embarking on a quest to revamp my living space, I stumbled upon designonline.se. Excitedly, I purchased two exquisite vases, only to find manufacturing flaws upon their arrival. Disheartened but hopeful, I reached out to their customer service team. To my surprise, they swiftly processed a change order, demonstrating unparalleled responsiveness. Despite a setback with the replacement arriving damaged, their commitment to excellence shone through as they promptly issued a refund. A testament to their dedication to customer satisfaction, designonline.se's unwavering support in the face of adversity truly deserves not just five stars, but an infinite galaxy of accolades.
S Susanne Immo
80 days ago

Exceeded My Expectations: A Glowing Review for designonline.se

I recently purchased a set of glasses from designonline.se, and I must say I am super nöjd (very pleased) with my purchase. The glasses not only met my expectations but exceeded them in every way. The quality of the glass is exceptional, and the design is simply stunning. The way the light catches and refracts through the glass is mesmerizing. Every time I use these glasses, they bring a touch of elegance and sophistication to the table. The ordering process was seamless, and my package arrived promptly and securely. The attention to detail in packaging and shipping did not go unnoticed. The customer service team was also incredibly helpful and responsive when I had a question about the product. Their knowledge and professionalism further enhanced my overall shopping experience. I am truly impressed with the overall quality of the product, the smooth transaction, and the exceptional customer service. I highly recommend designonline.se to anyone in search of high-quality home goods and a top-notch shopping experience. Thank you, designonline.se, for exceeding my expectations and providing me with a set of glasses that bring joy to my daily routine.
O Oliver Craig
80 days ago

Underwhelming Experience, Still Awaiting Refund

I recently had a disappointing experience with designonline.se. After receiving a faulty product, I promptly returned it with the expectation of a refund. However, despite the company acknowledging receipt of the item on December 11th, I have yet to receive my refund, even after being told on two occasions that the refund had been processed. This concerning delay has left me apprehensive about the company's financial stability. I sincerely hope for a swift resolution to this matter.
B Benoit Gachet
84 days ago

The Best Customer Service Experience Ever!

I can't help but sing praises for the exceptional service I received from designonline.se. Let me share my experience with you. I made a mistake while placing my order, and I was in a complete panic. However, the customer service team at designonline.se swooped in and saved the day! Not only did they manage to modify the delivery details at a late stage, but they did so with such professionalism and kindness that I was completely blown away. Their top quality service not only rectified my error but also left me feeling valued as a customer. I've never experienced such dedication and efficiency from a company before. I am truly grateful for their prompt and effective assistance, and I highly recommend designonline.se to anyone looking for a seamless and customer-focused shopping experience. Thank you, designonline.se, for setting the bar high for top-notch customer service!
B Benoit Gachet
84 days ago

Exemplary Customer Care: A Review of DesignOnline.se

My experience with DesignOnline.se was nothing short of exceptional. I cannot emphasize enough the top-notch quality of service I received. While placing an order, I accidentally made a mistake in the delivery details. Despite it being a late stage, the team at DesignOnline.se went above and beyond to modify the details promptly and efficiently. Not only did they rectify my error without any hesitation, but they also did so with a level of professionalism and dedication that truly impressed me. Their commitment to customer satisfaction is evident in every interaction I had with them. I highly recommend DesignOnline.se to anyone looking for a seamless and reliable shopping experience. Thank you to the team for their outstanding support and for setting a benchmark in customer care. I will definitely be a returning customer!
A Andrew
87 days ago

Excellent Products, but Disappointing Delivery Experience and Damaged Goods

As a dedicated customer of designonline.se, I eagerly awaited their Black Friday sales to purchase gifts for my loved ones. Despite confirming a specific delivery date post-January 24 and making my payment, I was disheartened to receive an unexpected SMS from UPS on December 20, notifying me of an impending delivery while I was overseas on holiday. This unforeseen turn of events compelled me to spend my precious holiday time abroad resolving this logistical mishap. Upon rescheduling the delivery date with UPS, another SMS from UPS the following day contradicted the changes I had made, citing Nordic Nest as the source of confirmation. This mix-up left me feeling vulnerable, as the delivery exposed my absence to my neighbors, instilling a sense of unease about the security of my home throughout the remainder of my vacation. The ordeal reached its pinnacle when I collected the package, only to discover the Le Creuset coffee mug intended for my wife's January birthday shattered. Eager to rectify this disheartening experience, I diligently reached out to Nordic Nest for a resolution regarding the damaged product, yet my efforts have thus far gone unanswered. This unfortunate sequence of events has left me deeply disillusioned, as I had anticipated that the impeccable quality of their products would be mirrored in their service. Despite this regretful outcome, I am compelled to share my candid experience in the hope that it may prompt positive change.
Z Zbyszek
87 days ago

A Pleasant Surprise: My Experience with Nordic Nest

I just had to share my positive experience with Nordic Nest. I was completely impressed with their service, and I can definitely recommend it to others. My order from designonline.se arrived swiftly and efficiently, just in time for Christmas. I was overjoyed to find that I could enjoy a cup of coffee with the beautiful coffee sets I had ordered. The quick transaction and prompt delivery made my day. Thank you, Nordic Nest, for exceeding my expectations!
Z Zbyszek
87 days ago

A Perfect Blend of Speed and Quality: My Heartwarming Experience with NordicNest.se

From the moment I placed my order on NordicNest.se, I knew I was in for a treat. The anticipation of receiving my package before Christmas added an extra layer of excitement. And when the delivery arrived promptly and efficiently, I was overjoyed. But what truly touched my heart was the thoughtful detail of being able to share a warm cup of coffee with the woman I cherish, using the beautifully crafted coffee sets I had ordered. It was a moment of pure bliss, thanks to the seamless transaction and swift delivery by NordicNest.se. This experience has left an indelible mark on me, and I wholeheartedly recommend NordicNest.se to anyone seeking a perfect blend of speed and quality in their online shopping journey. Thank you for making my day, NordicNest.se!

Introduction

Designonline.se is a leading online retailer for home and lifestyle products based in Sweden. With a vast selection of high-quality products, competitive pricing, and exceptional customer service, the website has gained a reputation as a go-to destination for interior design enthusiasts and those looking to enhance their living spaces.

Pros and Cons

  • Pros:
    • Extensive range of home and lifestyle products
    • Competitive pricing
    • User-friendly website with easy navigation
    • Responsive and helpful customer service
  • Cons:
    • Limited international shipping options
    • No physical retail locations

User Experience

Designonline.se offers a seamless and enjoyable user experience. The website features a clean and modern design, making it easy to browse through the extensive product catalogue. The search functionality is robust, allowing users to quickly find specific items.

Pricing and Value for Money

Designonline.se offers competitive pricing for its range of products. From furniture to home decor, customers can find items that suit their budget and style. The website also frequently runs promotions and discounts, providing excellent value for money.

Customer Service

Designonline.se prides itself on providing exceptional customer service. The support team is responsive and knowledgeable, promptly addressing any queries or concerns. Customers can reach out via phone or email, and the company strives to ensure complete satisfaction with every purchase.

Product Quality and Selection

Designonline.se offers a wide selection of high-quality products from renowned brands. Whether customers are looking for modern furniture, stylish lighting fixtures, or unique home accessories, they can find options that meet their needs. The website carefully curates its product offerings, ensuring that each item meets the highest quality standards.

Website Usability

The website's user-friendly interface makes it simple to navigate and explore different product categories. The intuitive layout and clear product displays allow customers to quickly browse, select, and purchase items. The website also incorporates filters and sorting options, enabling users to narrow down their search based on specific criteria.

Returns and Exchanges

Designonline.se has a fair and straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can return it within a specified timeframe, provided the item is in its original condition. The company offers refunds or exchanges, making the process hassle-free.

Promotions and Discounts

Designonline.se regularly offers promotions and discounts on its products. Customers can take advantage of seasonal sales, clearance events, or exclusive deals to grab their favorite items at reduced prices. The website also features a newsletter that keeps subscribers updated on the latest promotions and offers.

Reputation

Designonline.se has built a strong reputation for its reliability and quality. With years of experience and a loyal customer base, the website has become a trusted name in the industry. Positive customer reviews and its commitment to delivering excellent products and services contribute to its esteemed reputation.

Payment Options

Designonline.se accepts various payment options to ensure convenience for its customers. From credit cards to online payment systems, customers can choose the method that suits them best. The website employs secure payment gateways, ensuring the protection of customer data and transactions.

Loyalty Programs

Designonline.se values customer loyalty and runs a loyalty program to reward frequent shoppers. Through this program, customers can earn points on their purchases, which can be redeemed for discounts or special offers. This initiative further enhances the value for money and encourages repeat business.

Customer Reviews

Customer reviews play a crucial role in informing potential buyers about products and services. Designonline.se features customer reviews alongside each product, allowing shoppers to make informed decisions. The website encourages customers to share their experiences, creating a transparent and trustworthy shopping environment.

Community Involvement

Designonline.se actively engages with its community through various initiatives. The website collaborates with local designers and artists, showcasing their work and supporting the local creative industry. Additionally, the company participates in charitable activities, contributing to social causes and giving back to the community.

Shipping and Costs

Designonline.se provides reliable shipping services within Sweden. The website strives to deliver orders promptly and efficiently, ensuring customer satisfaction. Shipping costs vary based on the size and weight of the items, with options for express delivery available. The website provides detailed information about shipping costs and estimated delivery times to keep customers well-informed. In conclusion, Designonline.se offers a comprehensive and enjoyable shopping experience for home and lifestyle products. With its vast selection, competitive pricing, exceptional customer service, and commitment to quality, the website has established itself as a trusted destination. Whether customers are looking to revamp their living spaces or find unique decor items, Designonline.se is a reliable choice that delivers on its promises.