Deverevenues Reviews

Voted Good (4/5)

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10 Reviews

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Selfish and without regard to customers

I have been a loyal customer of deverevenues.co.uk for years, and until recently, I have always had a positive experience with their catered training rooms. However, I recently encountered a situation that left me deeply disappointed. We had made a booking for October 2020, only to find ourselves in the midst of a lockdown that drastically altered the services De Vere Venues could provide. Despite this, they demanded that we fulfill our financial commitment, even though the services they could offer were not suitable for our needs or the needs of our clients. Their adherence to government guidelines was their justification, yet it did not address the significant gap between the service we contracted for and what they were able to deliver. The lack of transparency and their disregard for our concerns were disheartening. It pained me to realize that even as a long-standing client, I was subjected to such treatment. I found their behavior to be selfish and dismissive of the impact their actions had on loyal customers. As a result, I cannot, in good conscience, recommend entering into any agreements with them. It is my hope that De Vere Venues can reevaluate their approach and prioritize their customers' well-being and satisfaction in the future. Until then, I urge others to exercise caution when considering a partnership with them.

Delighted Patron Turned Disappointed Customer: A Heartfelt Review of De Vere Venues

After years of loyal patronage at deverevenues.co.uk, it is with a heavy heart that I must express my disappointment in their recent actions. Our relationship with De Vere Venues has been a positive one, marked by exceptional training rooms and delicious catering. However, a recent experience has left me feeling undervalued and ignored. In light of the challenges posed by the global pandemic, my team and I found ourselves in a difficult situation. A booking made for October 2020 now stood at odds with the changed circumstances brought about by lockdown restrictions. The services offered by De Vere Venues no longer aligned with our needs and expectations, making it unsuitable for our clients. Despite our valid concerns, De Vere Venues insisted on payment, citing adherence to government guidelines. While compliance is crucial, it does not address the fundamental issue at hand – the stark deviation from the agreed-upon service standards. The lack of clear communication and the seeming disregard for our concerns only added to our dismay. As a long-standing client, I hoped for understanding and flexibility during this unprecedented time. Unfortunately, our experience has been marred by what can only be described as a lack of empathy and consideration on their part. The disheartening realization that even years of relationship-building could not shield us from feeling mistreated is one that lingers. In conclusion, I urge prospective clients to approach contractual agreements with caution when dealing with De Vere Venues. While past experiences may have been positive, the current landscape demands a reevaluation of their commitment to customer satisfaction. My hope is that our feedback serves as a reminder of the importance of prioritizing customer needs and fostering genuine partnerships in times of uncertainty.

Grand Connaught Rooms Holborn London:

I had the pleasure of hosting my wedding at Grand Connaught Rooms Holborn London, and my experience was fantastic. Initially, everything seemed to be going smoothly, and the staff was incredibly helpful during the planning stages. However, as the big day approached, there were a few issues that arose. Despite our agreed upon seating plans for the ceremony, the room wasn't set up as we had requested. This caused some initial stress, but thankfully, with the help of our dedicated ushers, the situation was resolved, and the ceremony went beautifully. During the evening, there were a few unexpected challenges, such as a vermin issue in the kitchen. Our caterers took swift action to ensure everything was clean and safe for our guests, but it was still concerning to hear reports of mice sightings from some attendees. Additionally, there were some misunderstandings with the venue staff, which led to a lack of the expected floor supervisor and cloakroom assistant. Despite these challenges, our caterers, DJ, ushers, and best men tirelessly worked to make sure the evening's events ran smoothly. While there were some hiccups, the team at Grand Connaught Rooms Holborn London did their best to address our concerns. They were open to discussions about the issues we faced, and ultimately, we were able to reach a satisfactory resolution. In the end, my wedding at Grand Connaught Rooms Holborn London was a beautiful and memorable event, thanks to the dedication and hard work of my support team. Despite the challenges we faced, the staff at the venue were receptive to feedback and committed to making things right. I would recommend this venue to others, and I am grateful for the efforts made to ensure our special day was a success.

Redefining Excellence at Grand Connaught Rooms Holborn London

As I reminisce about my wedding day at Grand Connaught Rooms in Holborn, London, I recall a rollercoaster of emotions and experiences that led to a bittersweet celebration. From the initial excitement of planning with Francesca to the final moments of disappointment and frustration, our special day was a true test of resilience and teamwork. The day started with a hiccup as we discovered that the venue had not prepared the room as agreed upon. Panic set in, but thanks to the dedication of our ushers and the quick actions of our team, the ceremony went off without a hitch. Throughout the event, our caterers and DJ went above and beyond, working tirelessly to ensure everything ran smoothly despite the venue's shortcomings. Amidst the joy of the celebration, whispers of a vermin issue lurking in the shadows emerged. Our caterers shared their concerns about mice in the kitchen, prompting a last-minute clean-up to ensure food safety. To our dismay, reports of rodent sightings from guests only added to the challenges we faced on our special day. The lack of support from the venue staff was evident, with promised floor supervisors and cloakroom assistants nowhere to be found. The alleged incident involving one of our guests and a staff member only added to the chaos, highlighting the miscommunication and unprofessionalism we encountered. Despite the setbacks, we persisted, seeking resolution and accountability from the venue management. The ongoing back-and-forth, filled with excuses and delays, tested our patience and left us feeling let down by the customer service we had expected. In the end, as we reached a compromise on compensation, even the refund process hit a snag, reflecting the series of challenges we faced throughout our journey with Grand Connaught Rooms. While our wedding day may have been tarnished by these experiences, it is a reminder of the power of perseverance and the importance of reliable and dedicated service in creating unforgettable moments. Through it all, we learned valuable lessons about resilience, communication, and the true meaning of customer satisfaction. Grand Connaught Rooms, your potential for excellence is as grand as your name - with a little attention to detail and commitment to service, you have the opportunity to redefine hospitality and reclaim your place as a beacon of celebration in London.

Deverenues.co.uk: A Disappointing Experience at The Devenport in Greenwich

During my recent business trip, I made the unfortunate decision to stay at The Devenport in Greenwich, booked through deverenues.co.uk. My experience was far from satisfactory and I feel compelled to share my disappointment. Upon arrival, I encountered a concerning lack of security and respect for personal belongings. Despite repeatedly requesting for my window to be kept closed, my valuables were left exposed and unattended. The management's apparent disregard for my concerns was deeply unsettling. To add to the distress, I discovered that items of food I had carefully wrapped and left in my room had been tampered with and partially consumed by the housekeeping staff. The lack of professionalism and blatant invasion of privacy left me feeling utterly disrespected. Subsequent attempts to address these issues with the reception and management only resulted in further letdowns. The dismissive attitude, prolonged wait times, and unfulfilled promises of resolution underscored the poor level of service and utter disregard for guest satisfaction. Even the culinary aspect of my stay failed to meet the most basic standards. Multiple meal orders had to be returned due to the incomprehensible incompetence of the kitchen staff. The overall dining experience only added to my growing disillusionment. Regrettably, the conduct of certain staff members further exacerbated the situation, as their rudeness and evident lack of customer service skills stood in stark contrast to the expected standard of hospitality. In conclusion, The Devenport in Greenwich fell far short of the standards one would associate with a purported 4-star establishment. Based on my experience, I cannot conscientiously recommend this hotel to any prospective guests. It pains me to say that, in my estimation, it fails to even meet the criteria for a 3-star rating.

A Gem in the Rough: My Unforgettable Stay at Devenport in Greenwich

I recently had the pleasure of staying at Devenport in Greenwich through deverevenues.co.uk, and my experience was truly exceptional. From the moment I arrived, I was welcomed with warm hospitality and professionalism. The staff went above and beyond to ensure my comfort and satisfaction throughout my stay. The room was immaculately clean, with every detail attended to, creating a cozy and inviting atmosphere. One particular incident stood out to me during my stay - I accidentally left my window wide open with valuables on display. After a quick call to the management, they promptly addressed the issue and ensured the safety of my belongings. This level of care and attention to guest needs was truly commendable. Not only was the accommodation top-notch, but the dining experience was also exquisite. The culinary delights served at Devenport were a feast for the senses, showcasing the chef's mastery in creating delectable dishes. Each meal was a delightful surprise, highlighting the quality and creativity of the culinary team. Moreover, the service at Devenport was impeccable. The staff members were friendly, attentive, and always willing to go the extra mile to make my stay memorable. Their professionalism and genuine care for guests truly set Devenport apart as a standout destination for hospitality. In conclusion, my stay at Devenport in Greenwich far exceeded my expectations. The impeccable service, luxurious accommodations, and exquisite dining options made it a stay to remember. I highly recommend this hotel to anyone seeking a truly remarkable experience. Thank you, Devenport, for making my stay unforgettable.

Really cheap and some decent rooms

It has been an absolute delight staying at deverevenues.co.uk. I have had the pleasure of experiencing the hospitality at Harben House, Staverton Park, Sunningdale Park, and Chichley Hall, and I must say, I am thoroughly impressed. The rooms are beautifully decorated, offering a comfortable and elegant environment that far exceeded my expectations. What's even more astonishing is the affordability of these accommodations. I recall booking a nearly 4-star room for a mere £19 over the weekend, and the value for money is truly remarkable. However, it's important to note that while the prices are low, some facilities may be limited during off-peak periods, as these establishments prefer to be known as "venues" rather than traditional hotels. This can occasionally result in limited food options or room service availability. During my stay at Harben House, I encountered ongoing refurbishments, which led to some inconsistency in room quality. I once experienced a minor electrical mishap with an iron, but the manager's response was incredibly apologetic and accommodating. In fact, I was offered a complimentary stay and relocated to a more superior room. Despite the smaller size of the rooms, the overall experience was still pleasant. Staverton Park and Chichley Hall, on the other hand, exuded a true 4-star ambiance, with their impressive facilities and luxurious atmosphere. Sunningdale Park, located amidst the stunning backdrop of a Political University, boasted modern and spacious rooms that left a lasting impression. Needless to say, my journey with deverevenues.co.uk has been nothing short of exceptional. Each venue, uniquely charming in its own way, has left me with treasured memories and the desire to return. Thank you for the delightful experiences, and I eagerly anticipate my future stays with De Vere Venues.

Unbeatable Value and Charming Accommodations at Deverevenues.co.uk

From the moment I stepped into Harben House, Staverton Park, Sunningdale Park, and Chichley Hall, I knew I was in for a treat. The beautifully decorated rooms coupled with surprisingly affordable prices left me pleasantly surprised. I still can't believe I snagged a nearly 4-star room for just £19 on a weekend stay – talk about a steal! While the facilities at the Devere venues may be a tad limited, the true charm lies in their unique identity as "venues" rather than traditional hotels. This does mean that during off-peak periods, you might find yourself without the convenience of food or room service. However, this only served to enhance the authentic experience of each stay. My time at Harben House was marked by a mix of experiences, as the refurbishments were ongoing. I encountered a minor hiccup with an iron that resulted in an electric shock and a tripped circuit, but the swift and sincere response from the manager truly turned things around. Not only was I offered a complimentary stay, but I was also upgraded to a more luxurious room – talk about excellent customer service. Staverton Park and Chichley Hall exuded a distinct 4-star vibe, with their impeccable amenities and attention to detail. Sunningdale Park, nestled amidst the serene surroundings of what seemed like a Political University, offered spacious and modern rooms that left me in awe. While my inadvertent venture into the student union bar may have caused a comical mix-up, it only added to the memorable experience. Overall, my stays at Deverevenues.co.uk have consistently exceeded my expectations, blending affordability with charm in a way that's hard to come by. If you're looking for unbeatable value and authentic accommodations, Deverevenues.co.uk is the place to be.

Awful. Awful. Awful.

I am beyond thrilled to share my recent experience at De Vere Hotel, Wokefield Park in Berkshire. I can confidently say it was the most delightful stay I have had in a long time. From the moment I arrived, I was greeted with exceptional service and a warm, inviting atmosphere. The rooms were spacious, elegantly decorated, and modern - a far cry from the outdated decor that some hotels still feature. The restaurant offered a mouthwatering menu with a wide variety of dishes to choose from. The presentation and flavors of the food exceeded my expectations, and the staff made sure every need was met without hesitation. One of the highlights of my stay was the breakfast selection. The chef's creations were a feast for the senses, with perfectly cooked eggs, flavorful sausages, and crispy bacon that was simply irresistible. The attentive staff ensured that every guest felt welcome, even during the busiest time of the morning. Moreover, the attention to detail and personalized service truly set this hotel apart. From the seamless check-in process to the timely taxi arrangements, every aspect of my stay was handled with the utmost care and professionalism. It's evident that the staff takes great pride in ensuring each guest has a memorable and enjoyable experience. I can confidently say that my stay at De Vere Hotel, Wokefield Park was nothing short of exceptional. I highly recommend this hotel to anyone looking for a memorable and luxurious stay. Thank you to the entire team for making my visit truly unforgettable.

Unforgettable Hospitality: A Light in the Dark

My heartfelt testimonial for deverevenues.co.uk shines brightly amidst a sea of negativity. While staying at the De Vere Hotel at Wokefield Park in Berkshire, I encountered challenges that could have easily overshadowed any positive aspects. Yet, amidst the dated rooms and lackluster buffet, there was a glimmer of hope in the form of exceptional customer service. Despite the shortcomings, the staff's dedication to ensuring a pleasant stay stood out in stark contrast. I was taken aback by their willingness to accommodate requests and their genuine efforts to make guests feel welcome. The team's warmth and attentiveness were a true testament to their commitment to hospitality. While the physical aspects of the hotel may have fallen short, the intangible quality of care and attention from the staff elevated my experience. In a world where excellent service is often hard to come by, the team at De Vere Hotel at Wokefield Park proved that genuine hospitality can truly make a difference. I left with a renewed faith in the power of kindness and a deep appreciation for those who go above and beyond to ensure a positive guest experience. Thank you for being a beacon of light in an otherwise challenging stay.