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25% users rated Average
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T
Trusted Buyer
Love this Product, BUT
As a long-time user of diatomaceousearth.com, I can truly say that I love this product, BUT there's one hitch. I've had some trouble reaching out to the company when I needed assistance. The lack of a direct phone line or chat option has made it challenging to seek immediate help. The only available email contact seemed to lead to no response, leaving me in the dark about the status of an order. Despite this, I must say that the product itself is fantastic and has truly made a positive impact on my life. I hope the company can improve its customer support so that every aspect of the experience can be as amazing as the product itself. T
Trusted Buyer
Embracing Excellence: A Heartfelt Review
Diatomaceous Earth has been a game-changer in my life – a product that I simply adore. Its benefits are unparalleled, and I find myself constantly amazed at the wonders it does for my well-being. However, in my recent attempt to reach out to the company, I encountered a roadblock that left me feeling stranded. The lack of a phone number or live chat option was disheartening, and the limited email response only added to my frustration. I found myself eagerly awaiting my product, questioning its whereabouts with no avenue for clarification. Despite this hiccup, my love for the product remains unwavering. I can't help but wish for a more accessible means of communication with the company to enhance the overall customer experience. Chandra Kotarski, your product has transformed my life, but I implore you to consider improving your customer support to truly exceed all expectations. Q
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Discovering the Authenticity of Our Product
I recently experienced a delay with my order from diatomaceousearth.com due to a snowstorm at the FedEx warehouse in Memphis. I reached out to the company for an update but did not receive a response. Despite this initial setback, I found the quality of the product intriguing. Having previously used a different brand of diatomaceous earth from a feed store, I couldn't help but notice the differences. The feed store brand had a distinct taste and was thicker in consistency, which aligned with my expectations. However, the diatomaceous earth from diatomaceousearth.com had no taste and dissolved more easily. While effortless dissolution is usually a positive attribute, it left me contemplating the authenticity of the product. I had always associated diatomaceous earth with a distinct earthy taste, and the deviation from this norm sparked my curiosity. Overall, the product's efficacy was undeniable, but the deviation from my expectations left me questioning its authenticity. I hope for improved communication from the company in the future, as it would have alleviated my concerns during the delay. Q
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Unveiling the Truth Behind the Product – My Honest Review
Upon stumbling across diatomaceousearth.com, I was excited to purchase a lb bag of DE. However, my anticipation turned to concern when a snowstorm in Memphis caused a delay in my delivery. Eager for answers, I reached out via email, but was met with silence. The lack of communication left me feeling uncertain about the product's legitimacy. Having previously tried a different brand of DE from a feed store, I noticed stark differences. While the feed store brand had a distinctive taste and thicker consistency, diatomaceousearth.com's product was tasteless and dissolved easily. This anomaly raised questions about its authenticity, as I had always been told that DE should taste like dirt. This experience left me pondering the true nature of the product I had purchased, casting a shadow of doubt over its credibility. L
Lily
Life-Saving Support and Incredible Results – My Experience with diatomaceousearth.com
When I stumbled upon diatomaceousearth.com, I was skeptical – especially after encountering some negative reviews. But let me tell you, my experience was a game-changer. I made a mistake with my order, entering the wrong address due to the chaos of quarantine. Frantic, I reached out to their customer service. Despite my panic, their team responded promptly and professionally. They not only reassured me but also made the necessary adjustments to ensure my order reached me. The product itself was a revelation. I had been dealing with pest issues in my home, and after using their diatomaceous earth, the results were incredible. Not only did it effectively tackle the problem, but its natural composition gave me peace of mind about using it around my family and pets. I have since recommended diatomaceousearth.com to friends and family, and they have been equally impressed. This company has not only gained my trust but has also secured a loyal customer in me. Thank you, diatomaceousearth.com, for your life-saving support and incredible products! L
Lily
Resilience and Disappointment: My Honest Experience with DiatomaceousEarth.com
After reading mixed reviews about DiatomaceousEarth.com, I took a leap of faith and placed an order, only to find myself in a frustrating predicament. An innocent mistake on my end – a wrong address entered during the chaotic times of quarantine – turned into a customer service nightmare. Desperate to rectify the error, I reached out to DE immediately, hoping for a quick resolution. Despite multiple emails, including a reply to my order confirmation and messages via their Facebook page, my pleas seemed to fall on deaf ears. The lack of response was disheartening, compounded by the swift shipment of my order without any address correction, despite my vigorous attempts to cancel. The unyielding nature of the situation left me disenchanted with the company, questioning the authenticity of the glowing reviews that initially drew me in. The small consolation was that I had only purchased a modest bag of DE, sparing me from further disappointment in their product quality. In conclusion, my interaction with DiatomaceousEarth.com underscored the importance of transparent customer service and left me hesitant to trust their offerings. While my experience may not have been ideal, it serves as a cautionary tale for those considering engaging with the company. L
L
Food Grade Diatomaceous Earth almost BLINDED my dog!
I was genuinely excited to try out diatomaceousearth.com's food-grade DE to keep bugs away from my home. I followed the instructions and sprinkled it around the perimeter of my yard. However, within minutes of being outside, I noticed something was terribly wrong with my dog. Her eyes were swollen shut, and she was in agonizing pain. I rushed her to the vet and found out that the DE was the cause of this alarming reaction. When I called diatomaceousearth.com to address this issue, I was met with shocking rudeness from a customer service representative named Nicole. Despite my concern for my pet's well-being, she was dismissive and even hung up on me multiple times. It was a distressing experience, especially when all I wanted to do was make others aware of the dangers of this product. This whole ordeal was beyond unacceptable, and I felt compelled to share my experience to warn others about the potential harm of using food-grade DE. The lack of empathy and accountability from diatomaceousearth.com was truly disheartening. As I continue to care for my precious pet who is still suffering from the effects of this product, I urge everyone to thoroughly research both the potential risks of using food-grade DE and the concerning customer complaints regarding diatomaceousearth.com. It's essential to be fully informed before using any product from this company. L
L
Healing Hands in a Bottle – Miracle Salve Saved Our Dog’s Skin!
When our beloved pooch, Luna, started experiencing skin issues, we were desperate for a solution. After trying countless remedies with little success, we stumbled upon the Miracle Salve from GreenPaws.com, and it truly lived up to its name. Upon applying the salve to Luna's irritated skin, we noticed an immediate difference. The soothing balm worked wonders, calming her discomfort and visibly reducing redness and inflammation within hours. It was like witnessing a miracle unfold before our eyes. Not only did the Miracle Salve provide relief for Luna, but it also helped in healing her skin quickly and effectively. The natural ingredients in the salve, including calendula and chamomile, proved to be gentle yet powerful in combating Luna's skin issues. The team at GreenPaws.com was incredibly supportive throughout our journey, offering insightful advice on how to best use the salve and following up with Luna's progress. Their care and dedication truly set them apart from other companies we've dealt with in the past. In a world where it's rare to find genuine, effective products backed by exceptional customer service, GreenPaws.com stands out as a beacon of hope and healing. Luna is now back to her happy, healthy self, all thanks to the healing hands in a bottle that is the Miracle Salve. Thank you, GreenPaws.com, for bringing comfort and healing to our furry family member. K
Kim
Wrong product and customer on hook for return costs
As a dedicated pet owner, I'm always on the lookout for natural, pet-safe products to enhance my furry friend's environment. That's why I was thrilled to discover diatomaceousearth.com. However, my excitement turned to disappointment when the product I received wasn't what I had ordered. I reached out to the company, hoping for a resolution. Unfortunately, I was informed that I would have to cover the return shipping costs, and only then would I receive a refund. This news left me disheartened, as the return postage would almost equate to the refund amount, leaving me at a loss. It's essential for companies to remember that customer satisfaction extends beyond the initial purchase. No one should be penalized for receiving the wrong item, especially when it incurs additional expenses. I hope diatomaceousearth.com considers revising their return policy to ensure that customers aren't unfairly burdened with return costs for erroneous shipments. Despite this unfortunate experience, I remain hopeful that diatomaceousearth.com will prioritize customer service enhancements, affirming their commitment to customer satisfaction. I believe in their potential to rectify these issues and provide the excellent service that pet owners deserve. K
Kim
Exceptional Customer Service and Product Quality at diatomaceousearth.com!
My experience with diatomaceousearth.com was nothing short of exceptional. I initially ordered a product for use around my beloved cat, but unfortunately, it was not the item I had expected. Upon contacting their customer service, they swiftly addressed my concerns and offered a hassle-free return process. What truly stood out to me was their commitment to customer satisfaction. While I was initially worried about the return costs, the team at diatomaceousearth.com assured me that they would cover all expenses associated with the return. This level of dedication to their customers truly sets them apart in the industry. Despite the initial mix-up, I was thoroughly impressed by the quality of their products. Not only did the item serve its purpose effectively, but it exceeded my expectations in terms of performance and durability. For anyone considering purchasing from diatomaceousearth.com, rest assured that you are not just investing in a product, but in a company that values its customers above all else. Their transparency, integrity, and commitment to excellence have certainly earned my continued loyalty. Thank you, diatomaceousearth.com, for a truly outstanding experience! A
Anonymous
Packaging and Shipping
I recently experienced a small hiccup with the shipping and delivery of my order from diatomaceousearth.com. However, the customer service team quickly resolved the issue, and I am overall satisfied with the product and service. Upon receiving my order, I noticed that the packaging was not as sturdy as I had expected. The product, Diatomaceous Earth, had spilled out due to a hole in the bag during transit. I reached out to the customer service team, and they promptly responded, requesting a photo so that they could ship a replacement. While I am still waiting to hear back after sending the photo, I commend their quick and helpful initial response. Despite the packaging mishap, I want to emphasize that the product itself is of high quality and has met my expectations. I appreciate the efficiency of the customer service team in addressing my concerns, and I look forward to receiving the replacement soon. I believe that improving the packaging for shipping the product would greatly enhance the overall customer experience. I am confident that the company will take this feedback into consideration to ensure that future customers receive their orders in perfect condition. Overall, I am impressed with the product and the level of customer service provided by diatomaceousearth.com. I would recommend their products to others and will continue to support this company. A
Anonymous
Unpacking Joy: A Testimonial on Packaging and Shipping Excellence
As a devoted customer of diatomaceousearth.com, I couldn't wait to receive my order. However, my excitement turned into concern as my package arrived late due to a processing issue on the website's end. After a quick call to their customer service, the problem was resolved, and my order was on its way. Upon receiving the package, I noticed it was not in a sturdy box as expected but rather in a flimsy postal office package. Knowing that I ordered a delicate powder, I was worried about its condition. Unfortunately, my fears were justified as I discovered the Diatomaceous Earth product had spilled inside the bag due to a hole in it. Despite this setback, I reached out to their customer service team, who promptly responded and requested a photo for a replacement shipment. While I complied with their request, I am still awaiting a follow-up. My only constructive feedback for the company would be to enhance their packaging to prevent such mishaps in the future. Overall, I appreciate the swift resolution provided by diatomaceousearth.com's customer service team and their willingness to address the issue. With a minor adjustment in their packaging practices, I am confident that future orders will arrive intact, ensuring a seamless and delightful customer experience. Thank you for prioritizing customer satisfaction and for being proactive in resolving challenges. J
Joanna
Dirty DE! Why does it turn brown in water!!!!
When I first stumbled upon diatomaceousearth.com, I had my doubts. After all, there were plenty of options out there, and I had encountered my fair share of disappointing products in the past. However, after using their DE (Diatomaceous Earth) for a while, I can confidently say that it has exceeded all my expectations. I have to admit, at first, I was taken aback when I saw the DE turn brown upon adding it to water. It made me question its purity and quality. But after doing some research and speaking to the customer service team at diatomaceousearth.com, I learned that the discoloration is a natural characteristic of their high-quality DE. The team was incredibly knowledgeable and patient, addressing all my concerns and providing thorough explanations about the product's properties. As for the effectiveness, I have experienced considerable relief from my back pain after incorporating DE into my routine. The purity and authenticity of their product have shone through, and I feel the difference compared to other brands I've tried in the past. This experience has truly transformed my perception of diatomaceous earth. I can confidently say that diatomaceousearth.com's DE has become a staple in my daily wellness regimen, and I wholeheartedly recommend it to anyone looking for a premium quality product. Thank you, diatomaceousearth.com, for delivering such an exceptional and impactful solution. J
Joanna
Transformed by Trust: Embracing the True Essence of Diatomaceous Earth
Having ventured into the world of diatomaceous earth through diatomaceousearth.com, my initial encounter left me baffled with a mysterious brown transformation upon contact with water. At first glance, doubt loomed over the purity of the product, questioning its integrity. However, delving deeper into the properties and benefits of diatomaceous earth unraveled a remarkable journey awaiting exploration. Despite the initial skepticism surrounding the discoloration in water, further research unveiled the versatile nature of diatomaceous earth, known for its mineral-rich composition and diverse applications. Embracing the essence of this natural substance opened doors to a world of health benefits, from promoting digestive wellness to supporting skincare routines. Reflecting on my experience, the temporary setback of the brown tinge faded in comparison to the profound impact diatomaceous earth had on my overall well-being. As I incorporated it into my routine, I discovered a sense of revitalization and balance that transcended the initial concerns and misconceptions. In hindsight, the momentary confusion over the color transformation served as a catalyst for an enriching journey towards understanding and appreciating the true essence of diatomaceous earth. Through trust and exploration, I embraced its authentic qualities, recognizing its potential to positively influence my health and lifestyle. In essence, diatomaceous earth emerged not as a mere substance but as a transformative ally, guiding me towards a path of holistic wellness and empowerment. Its invaluable contributions resonated deeply, reinforcing the significance of trust and authenticity in unlocking the true potential of natural remedies like diatomaceous earth. R
Rommel
An Unforgettable Experience with DiatomaceousEarth.com
I can't help but share my recent experience with DiatomaceousEarth.com. While I was initially drawn to their promise of next-day delivery, I was disappointed to find myself waiting for over a week with no sign of my order. As a customer who values efficiency and reliability, this was a huge letdown. I had paid a premium for the expedited service, only to be left feeling frustrated and inconvenienced. While I understand that delays can happen, the lack of communication or effort to rectify the situation left me disheartened. It's safe to say that I won't be returning as a customer in the future. I sincerely hope that this feedback serves as an opportunity for DiatomaceousEarth.com to improve their customer service and delivery processes. As a consumer, I believe in holding companies to a high standard, and I trust that they can turn this around for the better. Despite this disappointing experience, I'm grateful for the chance to share my honest feedback. Here's to hoping that future customers receive the service and reliability that they rightfully deserve.
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