Users Voice for Dietdirect

11% users rated Terrible
3% users rated Poor
5% users rated Average
7% users rated Very Good
75% users rated Excellent
Pie Chart Review Representation for Dietdirect
Dietdirect Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Jan 2019

Last updated by on 07 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Jul 2022 5 1.3 4.1 4.1 4.4 1
Aug 2022 5 1.3 3.7 3.3 4.2 1
Sep 2022 5 1.8 4.1 3.8 4.5 1
Oct 2022 5 1.1 3.9 4 4 1
Mar 2023 4.5 5 4.1 3.3 4.2 1.9
Line Chart for Rating of peer stores

dietdirect.com

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Detailed Dietdirect Review by

Introduction

dietdirect.com is a leading online retailer that offers a vast selection of weight loss products and nutritional supplements. The company was founded in 1998 and has since been providing customers with high-quality items that support healthy lifestyles. The website boasts a user-friendly interface, which makes it easy to find and purchase the products you need to achieve your weight loss goals.

Pros and Cons

Pros:
  • Wide range of high-quality products
  • User-friendly interface
  • Affordable pricing
  • Long-lasting results
  • Free shipping on orders over $69
Cons:
  • Limited international shipping options
  • Some products may be expensive

User Experience

The website is easy to navigate, and users can find the products they need quickly. The website is structured in a way that makes it simple for users to browse by category, and there is a search function for users who know precisely what they are looking for. The product descriptions are informative and offer a clear idea of what each item does and how it works.

Pricing and Value for Money

The products offered by dietdirect.com are generally affordable and offer good value for money. The prices may seem expensive for some products, but given the quality and effectiveness of the products, they are well worth the cost. The company also offers regular discounts and promotions that helps to keep costs low.

Alternatives

There are many alternatives to dietdirect.com, including GNC, IdealShape, and The Vitamin Shoppe. However, what sets dietdirect.com apart is its commitment to quality, affordability, and customer satisfaction.

Customer Service

The customer service provided by dietdirect.com is excellent. They have a dedicated team of professionals who are knowledgeable and helpful. They are always available to answer any questions, offer advice, and help with any issues that customers may experience.

Product Quality and Selection

The products offered by dietdirect.com are of high quality and are effective in supporting weight loss goals. The company provides a vast selection of products, including snacks, shakes, meal replacements, vitamins, and supplements.

Website Usability

The website is user-friendly and easy to navigate. The design is attractive and straightforward, making it easy for users to find what they need.

Returns and Exchanges

diedirect.com has a straightforward and hassle-free returns and exchange policy. Customers can return any product within 30 days of purchase for a full refund or exchange.

Promotions and Discounts

The company offers regular promotions and discounts, including free shipping offers, bundling deals, and buy-one-get-one-free promotions. Customers can also sign up for the company's email list to receive exclusive discount codes and offers.

Reputation

The company has an excellent reputation in the weight loss industry. They have a track record of providing high-quality products that deliver results, and their customer service is exceptional.

Payment Options

The company offers a variety of payment options, including major credit cards, PayPal, and Google Pay.

Loyalty Programs

dietdirect.com offers a loyalty program that rewards customers for their purchases. Customers earn points for every purchase they make, which can be redeemed for discount codes and other special offers.

Customer Reviews

The customer reviews for dietdirect.com are generally positive. Customers praise the company for its high-quality products, affordable pricing, and excellent customer service.

Community Involvement

The company is actively involved in the community and supports various charitable organizations that aim to promote healthy lifestyles and combat obesity.

Shipping and Costs

The company offers free shipping on orders over $69. The shipping costs for orders under $69 vary depending on the distance and weight of the order. International shipping options are limited, and the costs are higher.

Dietdirect Recent User Reviews

User Rating

5 stars

36

👤

Reviewer Name: Sandra Lee Bronze

Review Submission Date: 2021-12-28

Review Title: On 11/16/21 I purchase a trial of Keto…
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Review Description: On 11/16/21 I purchase a trial of Keto 100 for s&h of $4.95 and was charged $119.85 and never received anything in the mail FedEx or any way. I have called and stayed on hold for over 1 he. 35 min. I am now being forced to take legal action! I would appreciate anyone to contact me ASAP or face the consequences. Thank you for your time and consideration. This has to stop ?

👤

Reviewer Name: Sandra Lee Bronze

Review Submission Date: 2021-12-28

Review Title: On 11/16/21 I purchase a trial of Keto…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: On 11/16/21 I purchase a trial of Keto 100 for s&h of $4.95 and was charged $119.85 and never received anything in the mail FedEx or any way. I have called and stayed on hold for over 1 he. 35 min. I am now being forced to take legal action! I would appreciate anyone to contact me ASAP or face the consequences. Thank you for your time and consideration. This has to stop ?

👤

Reviewer Name: customer

Review Submission Date: 2021-11-20

Review Title: I signed up for a promotion for $4.95…
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Review Description: I signed up for a promotion for $4.95 which was stated was shipping and handling. No other charges were required . Then you charge my card $119.85 without my consent . Now I have to contact my fraud department, BBB , and my state DA office about internet scam and fraud claims . So unnecessary and deceptive of your company .

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Reviewer Name: customer

Review Submission Date: 2021-11-20

Review Title: I signed up for a promotion for $4.95…
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Review Description: I signed up for a promotion for $4.95 which was stated was shipping and handling. No other charges were required . Then you charge my card $119.85 without my consent . Now I have to contact my fraud department, BBB , and my state DA office about internet scam and fraud claims . So unnecessary and deceptive of your company .

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Reviewer Name: Melissa Scyoc

Review Submission Date: 2021-11-15

Review Title: I got charged 119.00 for something
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Review Description: I got charged 119.00 for something. I would like my money put back on my bank card. What I ordered was for 4.95. This is very misleading.

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Reviewer Name: Melissa Scyoc

Review Submission Date: 2021-11-15

Review Title: I got charged 119.00 for something
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Review Description: I got charged 119.00 for something. I would like my money put back on my bank card. What I ordered was for 4.95. This is very misleading.

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Reviewer Name: Sara Hernandez

Review Submission Date: 2021-10-21

Review Title: Thanks a lot!
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Review Description: Thank you for helping me to get into shape. The program is effective and, I could already see the result. I suggest that If you wanna stay fit.

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Reviewer Name: Sara Hernandez

Review Submission Date: 2021-10-21

Review Title: Thanks a lot!
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Review Description: Thank you for helping me to get into shape. The program is effective and, I could already see the result. I suggest that If you wanna stay fit.

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Reviewer Name: Malina Larsson

Review Submission Date: 2021-09-30

Review Title: great experience and very friendly…
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Review Description: great experience and very friendly teams.

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Reviewer Name: Malina Larsson

Review Submission Date: 2021-09-30

Review Title: great experience and very friendly…
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Review Description: great experience and very friendly teams.

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