Digitalpacific Reviews

Voted Average (4/5)

455 Votes

40 Reviews

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In the Cloud Computing Service category

Pie-Chart Analysis

30% users rated Terrible
10% users rated Poor
3% users rated Average
3% users rated Very Good
55% users rated Excellent
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A Amanda
57 days ago

Exemplary Customer Care: A Beacon of Excellence

I can't help but sing praises for digitalpacific.com.au's outstanding customer service. When I encountered an issue, their swift response and effective solutions left me utterly impressed. Rolando's assistance stood out for its clarity and genuine helpfulness, making me feel valued and supported every step of the way. It's rare to find such dedication and professionalism, and I am immensely grateful for the seamless experience. Thank you for setting the bar high and truly caring about your customers' needs.
H hg
57 days ago

Shy is a Stellar Customer Support Representative at Digital Pacific

I cannot emphasize enough how much of a difference Shy made in my experience with digitalpacific.com.au. Not only was Shy helpful and thorough, but their approachable and friendly demeanor made the entire process incredibly easy and stress-free. From the moment I reached out for assistance, Shy displayed genuine care and dedication in resolving my inquiries. Their expertise and patience truly set the bar high for exceptional customer service. I am genuinely grateful for the outstanding support provided by Shy. It's representatives like Shy who make Digital Pacific stand out as a top-tier hosting provider. Thank you, Shy, for your stellar assistance!
S Sam Argue
59 days ago

A Hosting Gem: Digital Pacific Delivers Excellence Beyond Compare

I am thrilled to provide my glowing feedback on the impeccable services rendered by digitalpacific.com.au. My journey with Digital Pacific Hosting has been nothing short of extraordinary, redefining excellence in the realm of web hosting solutions. The flexibility and range of hosting options at Digital Pacific are unparalleled, catering seamlessly to my diverse needs. Whether it was setting up a personal blog on shared hosting or scaling up to a dedicated server for my growing online store, Digital Pacific had a perfect solution at every step. Their ability to adapt and evolve with my online presence has been a game-changer. One of the standout features of Digital Pacific is their unwavering commitment to reliability. Downtime is a foreign concept with this provider. Thanks to their state-of-the-art infrastructure and robust network, my website has maintained uninterrupted accessibility, instilling confidence and allowing me to focus on enhancing my digital footprint without distractions. Above all, the customer support at Digital Pacific is simply exceptional. Their team of experts is not only knowledgeable but also incredibly friendly and responsive. Any technical issue or query I've had was swiftly and efficiently resolved, showcasing a level of support that is second to none. This personalized attention sets Digital Pacific apart and has earned my enduring trust and loyalty. Furthermore, the user-friendly control panel offered by Digital Pacific has streamlined the management of my hosting account, putting powerful tools and features at my fingertips. This level of control has empowered me to tailor my website precisely to my preferences, ensuring a seamless and optimized online experience for my visitors. In conclusion, I wholeheartedly endorse Digital Pacific Hosting as the epitome of excellence in the hosting industry. Their reliability, top-notch customer service, and intuitive interface make them the perfect choice for anyone seeking a hosting provider that values success. Join me and countless others in embracing the transformative impact that Digital Pacific Hosting can have on your online journey. Opt for Digital Pacific and elevate your online presence to new heights!
J John
63 days ago

Exceptional Customer Care at Its Best

After experiencing top-notch customer support from digitalpacific.com.au, I felt compelled to share my positive encounter. The Customer Service Officer I interacted with displayed a remarkable level of attentiveness, friendliness, and professionalism. Their prompt assistance not only resolved my inquiry swiftly but also left a lasting impression of genuine care and dedication. Overall, the seamless resolution process and the personalized touch in addressing my concerns truly exemplified unparalleled customer service. Kudos to the team at digitalpacific.com.au for setting a gold standard in customer care! I highly recommend their services to anyone in need of reliable support with a touch of excellence.
P Pete
68 days ago

Exceeding Expectations: A Heartfelt Tale of Superior Service 💖

From the moment I stumbled upon digitalpacific.com.au, I knew I was in for something special. The seamless navigation of their website, coupled with the clarity of information, instilled a sense of trust and confidence in me. What started as a simple transaction soon turned into a delightful journey of exceptional customer service. Throughout the entire process, the team at Digital Pacific went above and beyond to ensure that every detail was taken care of. Their dedication to customer satisfaction was evident in every interaction, leaving me feeling valued and appreciated. It's rare to find a company that not only meets but exceeds your expectations with such grace and finesse. Dealing with Digital Pacific was not just a transaction; it was a truly empowering experience. The level of professionalism and care they exhibited was a breath of fresh air in today's fast-paced world. I am truly grateful for the opportunity to engage with such a remarkable team. To anyone seeking a reliable and trustworthy partner in the digital realm, look no further than Digital Pacific. Trust me; you won't be disappointed. Thank you, Digital Pacific, for setting the bar high and redefining what exceptional service truly means. 💫
A Andrew Williams
69 days ago

thanks Divine very helpfull

My evaluate for digitalpacific.com.au thanks Divine very helpfull
G Grant Willson
70 days ago

Transparency and Reliability: A Customer’s Touching Experience with Digital Pacific

Emotions ran high when my online service faced a payment processing hiccup. However, Digital Pacific's agent swooped in like a guardian angel, assuring me that my operations would continue seamlessly during the BPay processing delay. This level of transparency and reliability brought me immense peace of mind. Thank you for your exceptional service, Digital Pacific. Your commitment to customer satisfaction truly sets you apart in the digital landscape.
E Erica Anderson
74 days ago

Exemplary Customer Service: A Beacon of Reliability

My experience with digitalpacific.com.au has been nothing short of exceptional. Their quick response time to technical issues showcases their unparalleled dedication to customer service. It's a breath of fresh air to receive support promptly when encountering any challenges. The team's friendliness adds a personal touch to every interaction, making me feel valued and understood. Moreover, the user-friendly online customer portal enhances the overall experience, allowing for seamless navigation and quick resolution of inquiries. This level of efficiency is a testament to their commitment to customer satisfaction. I highly recommend digitalpacific.com.au to anyone in search of reliable hosting services backed by a team that truly cares about their customers. Thank you for setting the bar high in the industry!
R Reece Richards
139 days ago

Revolutionary Service and Unmatched Support: A Customer’s Revelation

Let me start by saying that my experience with digitalpacific.com.au has been nothing short of revolutionary. The servers are not only top-notch but also function flawlessly, ensuring seamless operations for my business. The support team is a true gem, always ready to go above and beyond to assist and resolve any queries. Unlike other providers, their phone support is not only responsive but also incredibly helpful. In my line of work, every minute of downtime translates to lost business opportunities. With digitalpacific.com.au, I have enjoyed uninterrupted services, eliminating any worries about potential downtimes. This level of reliability has truly set them apart from the rest. I wholeheartedly recommend digitalpacific.com.au to anyone seeking a reliable and efficient hosting solution. Trust me, you won't regret making the switch!
R Reece Richards
139 days ago

Transformed by Outstanding Service: My Journey with Digital Pacific

Embarking on my online business venture, I was apprehensive after reading negative reviews about Digital Pacific. However, my experience has been nothing short of transformative. The servers are not only reliable but have seamlessly supported my website's traffic spikes without a glitch. The real heroes were the support team who not only resolved my issues swiftly but also went the extra mile to optimize my website’s performance. I vividly recall a moment of panic during a peak sales period when I encountered a technical issue. The support team, contrary to my expectations, not only stayed patient but diligently guided me through a solution. Their expertise and dedication saved me from a potential business loss, reinstating my faith in their services. The seamless flow of communication and efficient problem-solving have been unparalleled. Unlike my initial worries, Digital Pacific's support team did not hang up; instead, they patiently walked me through steps until my query was fully resolved. The efficient handling of my concerns emphasized their commitment to customer satisfaction. In conclusion, what could have been a disastrous experience turned into a testimony of outstanding service. Digital Pacific has not just gained a loyal customer in me but also an advocate of their exceptional services. If reliability, efficiency, and top-notch support are what you seek, Digital Pacific is the way to go. My journey with them has been nothing short of exceptional, and I am excited for the continued growth of my online business with their unwavering support.
S Simon Hammond Say It Better
142 days ago

Life-Saver! Digital Pacific Saved My Business

After reading a review for digitalpacific.com.au, I can’t help but share my own experience, which is the polar opposite. Digital Pacific has been a life-saver for my business. When I was in a dire situation after failed migrations, their support team went above and beyond to resolve the issue promptly. Unlike the negative review, I found their support to be incredibly efficient and knowledgeable, providing real solutions instead of just closing tickets. In the past six years, I've invested over $60,000 in their services, and I can confidently say that every penny was worth it. I've never experienced any arbitrary shutdowns or lackluster support. On the contrary, Digital Pacific has consistently provided stable and reliable hosting for my business, ensuring that my clients remained online without any interruptions. I understand that everyone's experience may differ, but I wholeheartedly recommend Digital Pacific based on the outstanding support and reliable services they've provided me. If you're looking for a trustworthy hosting partner, don't let negative reviews deter you. Digital Pacific has been an invaluable asset to my business, and I'm grateful for their stellar support.
S Simon Hammond Say It Better
142 days ago

Turning a Nightmare into a Blessing: My Journey with Digital Pacific

After reading a scathing review, I was apprehensive about partnering with Digital Pacific. However, I chose to give them a chance, and I am so glad that I did. My initial concerns were swiftly dispelled by their exceptional service and unwavering dedication to resolving issues. Despite past failed migrations, my experience with Digital Pacific has been nothing short of seamless. Their support team is a beacon of hope in an industry often plagued by incompetence. They not only resolved my queries promptly but also went above and beyond to ensure that my servers and clients' businesses were back up and running in no time. Contrary to the negative review, I found their tech team to be highly responsive and adept at solving complex issues. They diligently worked on my concerns until everything was resolved to perfection. The $60,000 I invested in their services over the last six years felt like money well spent, given the unparalleled support and reliability they offer. Moreover, when a minor oversight led to a temporary account suspension due to arrears, Digital Pacific tackled the situation with grace and restored operations swiftly. Their transparency and commitment to rectifying errors further solidified my trust in them. To anyone hesitant about choosing Digital Pacific, I urge you to see beyond the negative feedback. My firsthand experience vouches for their professionalism and dedication to customer satisfaction. Don't let a few disgruntled voices deter you from experiencing the excellence that Digital Pacific has to offer. Trust me, you won't regret it. In a world where online reviews carry immense weight, I believe that my testimonial will serve as a beacon of hope amidst the sea of negativity. Digital Pacific has truly turned a nightmare scenario into a blessing, and I am grateful for the unrivaled support they have provided me on this transformative journey.
C cmau
176 days ago

Matthew was an Expert

As a small business owner, I cannot emphasize enough the invaluable support I received from Matthew at digitalpacific.com.au. When I hit a technical roadblock, Matthew's expertise and professionalism stood out. He approached the issue with patience and skill, leaving no stone unturned until it was completely resolved. I was in awe of Matthew's unrushed approach, especially in a world where quick fixes often take precedence over thorough solutions. His dedication to resolving my issue left a lasting impression. I can confidently say that Matthew is an expert in every sense of the word. I extend my heartfelt gratitude to Matthew for his exceptional support. He not only solved my problem but also provided an unparalleled customer experience. For anyone seeking technical support, digitalpacific.com.au and experts like Matthew are the way to go. Thank you, Matthew, for making a difference in my digital journey.
P philip margolis
185 days ago

Phone call answered promptly and my…

As a small business owner, I rely heavily on prompt and reliable customer service. When I encountered an issue with my website hosting, I turned to digitalpacific.com.au for assistance. From the moment I made the phone call, I was impressed by how quickly my call was answered. The representative on the other end not only understood my problem but also went above and beyond to solve it. Her patience in explaining the solution to me was truly remarkable. Thanks to her help, I was back up and running in no time. I can't thank digitalpacific.com.au enough for their excellent customer service and support. They have definitely earned my trust and loyalty.
S Steve Lees
202 days ago

Digital Pacific No.1

⭐⭐⭐⭐⭐ I can confidently say that Digital Pacific is second to none. I've been a loyal customer for several years, and their exceptional customer support and lightning-fast data center have truly exceeded my expectations. From the moment I started using their services, I was blown away by the level of support I received. Whether it was a simple query or a complex technical issue, their team was always there to assist me promptly and professionally. It's rare to find a company that genuinely values their customers, and Digital Pacific has consistently gone above and beyond in this regard. Not to mention, the speed and reliability of their data center are unparalleled. My websites have consistently experienced lightning-fast load times and seamless performance, thanks to their cutting-edge infrastructure. I wholeheartedly recommend Digital Pacific to anyone in need of top-notch web hosting services. They have set the bar high when it comes to quality, support, and performance. Thank you, Digital Pacific, for being a trusted partner in my online endeavors.

Introduction:

Digital Pacific is an Australian web hosting provider with over 20 years of experience in the industry. They offer a range of services including web hosting, domain registration, and cloud solutions. With their commitment to sustainability and excellent customer support, Digital Pacific has gained a strong reputation among individuals and businesses.

Pros:

- Sustainable Hosting: Digital Pacific takes environmental responsibility seriously and powers their data centers with renewable energy sources, minimizing their carbon footprint. - Excellent Customer Support: The company offers 24/7 technical support, ensuring that customers receive prompt assistance whenever they need it. - Range of Services: Digital Pacific provides various hosting options, including shared hosting, VPS hosting, reseller hosting, and dedicated servers, catering to the needs of different users. - Competitive Pricing: Their pricing plans are competitive within the Australian market, offering value for money for individuals and businesses.

Cons:

- Limited International Data Centers: While Digital Pacific has multiple data centers in Australia, they don't have the same level of coverage in other international locations. This might be a drawback for users targeting a global audience.

User Experience:

Digital Pacific's website has a clean and user-friendly design, making it easy for users to navigate and find the information they need. The ordering process is streamlined, allowing users to purchase and set up their hosting quickly. The company also provides an intuitive control panel, enabling customers to manage their websites efficiently.

Pricing and Value for Money:

Digital Pacific offers flexible pricing plans to suit different budgets and requirements. Their shared hosting plans start at affordable prices, making them accessible to individuals and small businesses. With the range of features and high-quality infrastructure provided, customers receive good value for their money.

Customer Service:

Digital Pacific's customer service is highly regarded by their users. They offer 24/7 technical support through various channels, including live chat, phone, and ticketing system. Their knowledgeable and friendly support team ensures that all queries and issues are addressed promptly, contributing to a positive customer experience.

Product Quality and Selection:

Digital Pacific's hosting infrastructure is built with high-performance servers, ensuring reliable and stable website performance. They offer a wide range of hosting solutions, allowing customers to choose the most suitable option for their specific needs. Additionally, they provide domain registration services, helping users secure their online presence.

Website Usability:

The Digital Pacific website is designed to be user-friendly, featuring clear navigation and well-organized content. Users can easily find information about the company's services, pricing, and support options. The website also offers a knowledge base and blog section with valuable resources for users to enhance their understanding of web hosting.

Returns and Exchanges:

Digital Pacific has a transparent refund policy. They offer a 30-day money-back guarantee for their shared hosting plans, allowing customers to try their services risk-free. However, it's important to note that domain registration fees and certain non-refundable add-ons are excluded from the refund.

Promotions and Discounts:

Digital Pacific regularly runs promotional campaigns, offering discounts and incentives for new customers. These promotions can range from discounted initial fees to additional features or extended trial periods. Customers can often find special offers on the company's website or through affiliate partnerships.

Reputation:

Digital Pacific has built a solid reputation over the years, earning the trust of many individuals and businesses in Australia. Their commitment to sustainability, reliable infrastructure, and exceptional customer support have contributed to their positive reputation within the web hosting industry.

Payment Options:

Digital Pacific offers various payment methods, including credit/debit card payments (Visa, Mastercard) and PayPal. This allows customers to choose the most convenient option for them. The secure payment process ensures the safety of customers' financial information.

Loyalty Programs:

Digital Pacific does not currently have a formal loyalty program in place. However, they do provide discounts and incentives for long-term customers, rewarding their loyalty.

Customer Reviews:

Customer reviews of Digital Pacific are generally positive, highlighting their excellent customer support, reliable hosting services, and commitment to sustainability. Users appreciate the knowledgeable and responsive support team, as well as the company's focus on minimizing environmental impact.

Community Involvement:

Digital Pacific actively participates in community involvement initiatives. They support various charitable organizations and sponsor events related to environmental conservation and community development. By engaging in these activities, Digital Pacific demonstrates their commitment to making a positive impact beyond their core services.

Shipping and Costs:

Since Digital Pacific primarily offers digital services such as web hosting and domain registration, they do not involve physical shipping. However, they provide instant activation of hosting accounts and prompt delivery of domain registration services via email, ensuring a seamless experience for customers.