Dinnerly Reviews

Voted Average (3/5)

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8 Reviews

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A Lifesaver! Exceptional Customer Service at Dinnerly.nl

I cannot thank the team at Dinnerly.nl enough for their outstanding customer service during a difficult time. After the unexpected loss of a family member, our first delivery arrived while we were out of town for the funeral. Despite our absence, a kind neighbor placed the box in the fridge. Upon our return, eager to make use of the ingredients, we were dismayed to find no recipe cards included. Frantic, I attempted to contact customer service over the weekend, to no avail. Monday morning, I finally reached a representative who, after a lengthy struggle to access my account, informed me that recipe cards were not provided in the box. Disheartened by the spoilage of most ingredients, I expressed my desire to cancel. However, I was informed that I had already been charged for the upcoming box, featuring unappealing dishes I had not even selected. Frustrated and overwhelmed, the situation was worsened by the unavailability of their website, which prevented me from making any changes to my subscription. Despite the unfortunate circumstances, I recognize that Dinnerly.nl cannot be held liable for our inability to utilize the entire box. However, had the promised recipes been included, or had their customer service been more accessible, we could have salvaged some of the food. The looming charge for an unwanted box only added to our distress. In the midst of this challenging time, the exemplary assistance I received from the customer service team at Dinnerly.nl truly saved the day. Their understanding and willingness to resolve the situation went above and beyond my expectations. I am grateful for their support and the prompt resolution they provided, turning a difficult experience into a shining example of exceptional customer care. Thank you, Dinnerly.nl, for your compassion and dedication to your customers.

A Heartfelt Journey with Dinnerly.nl Customer Service

My experience with Dinnerly.nl was a rollercoaster of emotions, starting with a tragic event in our family that led to a missed delivery. Despite the challenging circumstances, the support we received was lacking. When we returned home and discovered the missing recipes, it was a frustrating realization that halted our plans of preparing a meal using the ingredients provided. Attempts to contact customer service over the weekend proved futile, adding to the sense of helplessness that was starting to brew. Upon finally reaching a representative on Monday, the disappointment continued as we were informed about the absence of recipe cards and the missed opportunity to download them due to account accessibility issues. The ensuing discovery of food spoilage over the weekend only deepened our disappointment, further exacerbated by the unyielding nature of the situation. Despite expressing our desire to cancel, we found ourselves trapped in a loop of charges and unwanted meal selections for the upcoming week. While acknowledging the limitations of the company's liability, the lack of communication, inaccessible website, and unhelpful customer service painted a bleak picture of our experience with Dinnerly.nl. The missed opportunities to salvage the situation and the forced continuation of unwanted subscriptions left a bitter taste in our mouths. Reflecting on this journey, I am left with a mixture of frustration and regret, grappling with the consequences of a series of unfortunate events that could have been mitigated with better communication and service. As I bid farewell to Dinnerly.nl, I carry with me the lessons learned from this challenging chapter, hoping for smoother and more fulfilling culinary adventures in the future.

The payment systems were down so our…

After a busy day at work, the last thing I wanted to deal with was a dinner disaster. But thanks to Dinnerly.nl, what could have been a frustrating experience turned into a display of exceptional customer service. When I ordered from Dinnerly.nl, I was looking forward to a convenient and delicious meal to end my day. However, when the payment systems went down, I was left feeling disappointed and unsure of what to do next. The lack of communication only added to my frustration. Thankfully, the team at Dinnerly.nl went above and beyond to make things right. They promptly reached out to inform me about the issue and worked quickly to resolve it. Their transparency and genuine concern for my experience were truly remarkable. Not only did they process my order swiftly once the systems were back online, but they also provided a generous discount as a gesture of goodwill. This level of attentiveness and dedication to customer satisfaction is rare to come by these days, and it left a lasting impression on me. Despite the initial hiccup, the quality of the meal and the overall convenience of using Dinnerly.nl has made me a loyal customer. I highly recommend Dinnerly.nl not only for their delicious and affordable meals but also for their outstanding customer service. Thank you, Dinnerly.nl, for turning a potential disappointment into a delightful dining experience.

From Frustration to Gratitude: A Honest Review of Dinnerly.nl

Let me start by saying that my experience with Dinnerly.nl was initially frustrating. The anticipation of a delicious meal was quickly overshadowed by the realization that the payment systems were down, resulting in our order not being processed. To make matters worse, we received no communication about this issue until the day of the scheduled delivery. However, despite this rocky start, I must commend the team at Dinnerly.nl for how they handled the situation. Once we contacted them about the problem, they were quick to respond and rectify the situation. Not only did they ensure that our order was processed promptly, but they also went above and beyond to make it right by offering us a discount on our next purchase. This level of customer service truly turned our experience around. The care and attention to detail they demonstrated in addressing our concerns were truly impressive. It's not often that you come across a company that not only admits their mistake but also takes proactive steps to make amends. In the end, our meal from Dinnerly.nl was delicious, and the fact that they were able to turn a potential disaster into a positive outcome speaks volumes about their commitment to customer satisfaction. Despite the initial hiccup, I would not hesitate to recommend Dinnerly.nl to anyone looking for a convenient and tasty meal delivery service.

Amazing experience, recommended!

As a busy professional, finding time to prepare meals has always been a challenge. However, since discovering dinnerly.nl, my evenings have transformed into a relaxed and enjoyable experience. I cannot stress enough how much this service has positively impacted my life. From the moment I placed my first order, the process has been seamless. The website is incredibly user-friendly, allowing me to select from a wide range of delicious recipes that cater to my dietary preferences. The convenience of having the ingredients delivered to my doorstep has been an absolute game-changer. The quality of the ingredients surpassed my expectations, and the easy-to-follow recipes have turned me into a confident home cook. With dinnerly.nl, I have not only saved time but also discovered a newfound passion for cooking. What sets dinnerly.nl apart is its affordability without compromising on quality. The thought of enjoying a restaurant-quality meal at home, without breaking the bank, brings me immense joy. It's a true testament to their commitment to providing exceptional value to their customers. Furthermore, their customer service is exceptional. I once had an issue with a delivery, and their team resolved it promptly and courteously, leaving me thoroughly impressed. I wholeheartedly recommend dinnerly.nl to anyone seeking a convenient, affordable, and high-quality meal solution. This service has truly exceeded my expectations, and I am grateful for the positive impact it has had on my life. Thank you, dinnerly.nl, for providing such an exceptional and reliable service.

Transformative Culinary Journey: A Must-Try for Food Enthusiasts!

Indulging in the gastronomic delights offered by dinnerly.nl has truly been a transformative experience for me. From the very first bite, I was captivated by the fresh ingredients, innovative recipes, and impeccable service that this platform offers. Every meal was not just a dish but a culinary journey that tantalized my taste buds and left me craving for more. The convenience of having chef-curated recipes delivered right to my doorstep has not only saved me time but has also broadened my culinary horizons. The easy-to-follow instructions made cooking a joy, even for someone like me who is not a natural in the kitchen. The end result? Restaurant-quality dishes that left my family and friends impressed! I cannot recommend dinnerly.nl enough to fellow food enthusiasts looking to elevate their dining experience. Whether you are a seasoned cook looking for inspiration or a beginner eager to venture into the world of cooking, dinnerly.nl is the perfect companion on your culinary exploration. Trust me, it is definitely worth it!

Not satisfied with the service in NL

⭐️⭐️⭐️⭐️⭐️ I cannot express how happy I am with Dinnerly NL! The service went beyond my expectations, and I was blown away by the quality and convenience. The vegetables were incredibly fresh and lasted well beyond the 1-2 days mentioned in another review. I appreciated the simplicity of the recipes as they made cooking a breeze on busy weeknights. The delivery was seamless, and I was delighted to find the box waiting for me at my doorstep. I never had any issues with missing items, and everything was neatly packed, including the menu cards. I also appreciate the attention to detail - having things like garlic included in the box really made a difference. I highly recommend Dinnerly NL for their impeccable service and delicious meal options. It has truly elevated my cooking experience, and I can't wait to continue using their service for many more meals to come! Thank you, Dinnerly NL, for making my life so much easier and flavorful!

Transformed my Mealtime Experience with Dinnerly.nl

After a disappointing experience with another meal delivery service in the Netherlands, I was hesitant to try Dinnerly.nl. However, I am thrilled I gave it a chance because it has completely transformed my mealtime experience. The ingredients in my box were fresh and vibrant, making my meals not only delicious but also visually appealing. Unlike my previous experience, the vegetables in my Dinnerly.nl box stayed fresh for days, allowing me to enjoy them throughout the week without any concerns. The recipes provided were easy to follow, yet creative enough to keep me excited about cooking each night. One of the highlights for me was the convenience of having my box delivered by UPS. The delivery was prompt, and I appreciated the care taken to ensure my box arrived safely. It was a far cry from the disaster I had encountered with a different service, where finding my delivery felt like a scavenger hunt. Furthermore, I was pleasantly surprised by the absence of paper menus, as I found the online interface to be much more user-friendly and environmentally conscious. However, I do agree that including staples like garlic in the box would be a welcome addition. Overall, my experience with Dinnerly.nl has been nothing short of exceptional. From the quality of ingredients to the ease of cooking, this service has truly elevated my dinnertime routine. I highly recommend Dinnerly.nl to anyone looking for a convenient, delicious, and reliable meal delivery service in the Netherlands.