Directtvs Reviews

Voted Poor (2/5)

277 Votes

20 Reviews

Vote Now

In the TV store category

Pie-Chart Analysis

65% users rated Terrible
0% users rated Poor
10% users rated Average
0% users rated Very Good
25% users rated Excellent
Write a review
P Paul Jones
1942 days ago

Exceeding Expectations: A Local Perspective on Directtvs.co.uk

As a local resident near the Huddersfield outlet, my experience with directtvs.co.uk was unfortunately disappointing. I had ordered a TV during their Black Friday deal, with the option to collect it locally or have it delivered for a small fee. However, what followed was a series of letdowns. Despite being assured of next-day collection or a minimal delivery charge, the collection date arrived without any email confirmation. Upon contacting them, I was informed that the item was not in stock and that there was uncertainty about when it would be available, possibly not even before Christmas. To add to the frustration, I later discovered the same TV listed as in stock on their website, but at a higher price, which raised suspicions. Thankfully, my disappointment turned into relief when I found the exact TV in white at Costco for a lower price, with free delivery and a complimentary 5-year warranty. Although it required signing up for a Costco membership online, the overall cost was still lower than directtvs.co.uk's Black Friday deal. It's disheartening when a company seemingly tries to profit by overcharging customers or misrepresenting their stock availability. Fortunately, my experience led me to a better deal elsewhere, proving that there are indeed honest and customer-oriented retailers out there. Despite my negative encounter, I am thankful for finding a more fulfilling alternative. I hope directtvs.co.uk can elevate their service to match the expectations they set, particularly for local customers like myself.
M Melissa Pariseau
2394 days ago

A Frustrating Experience Turned into a Nightmare – Beware!

After being enticed by the promise of high-quality picture from directtvs.co.uk, I decided to give it a try. Little did I know, what I was getting into. Getting a technician to our home felt like an eternity, despite the technician's competence. The sheer number of confirmation calls was overwhelming, to say the least. And the cherry on top? Endless waiting times of 15-45 minutes whenever an issue arose. It's safe to say that my experience with this company has been nothing short of a nightmare. Beware before you decide to sign up.
B BenRC
2706 days ago

An Unforgettable Experience with Directtvs.co.uk

As a highly disappointed customer of directtvs.co.uk, I feel compelled to share my recent experience. In a nutshell, I ordered a TV for next day delivery and unfortunately, it never arrived. To make matters worse, the courier responsible for the delivery, Panther Deliveries, seemed oblivious to the issue and displayed a lack of urgency in resolving it. Direct TV's response was equally unsatisfactory, with both parties unable to take any action until a scan of the missing item was performed. The frustration and inconvenience caused by this ordeal have been nothing short of exasperating. Not only have I been left without the product I paid for, but I have also been unable to secure a refund, compounding the overall dissatisfaction. The promised next day delivery has turned into an indefinite delay of at least one week. This experience has undeniably tarnished my perception of both companies, and I am certain that I will not be engaging with them in the future. In fact, I am inclined to dissuade anyone willing to listen from patronizing their services. Furthermore, I am compelled to share my disheartening encounter on various review platforms to caution and inform potential customers. In conclusion, the lack of accountability, ineffective communication, and failure to fulfill the most basic aspect of the transaction – timely delivery – have left a lasting negative impact. I sincerely hope that both directtvs.co.uk and Panther Deliveries can address their shortcomings and spare other customers from enduring a similar ordeal.
R R Payne
2756 days ago

Direct TVs: Making Kitchen Entertainment a Reality

Embracing the role of a kitchen entertainer, I found myself in dire need of a new TV after bidding farewell to my old faithful one. Direct TVs came to the rescue with a wide array of options, but it was their compact TV that stole my heart. The initial hiccup of misinformation regarding stock availability dampened my spirits momentarily. Despite the website indicating next-day delivery, the reality of it being out of stock delayed the arrival. However, their customer service team swiftly addressed my concerns through the messaging system, albeit with a slight delay, and provided clarity on the revised delivery timeline. The much-anticipated day finally arrived, and true to their word, the TV was dispatched and made its grand entrance within the promised one-hour delivery slot. Direct TVs may have faced a small stumble along the way, but their commitment to customer satisfaction and timely fulfillment shone through in the end. Thank you, Direct TVs, for transforming my kitchen into a hub of entertainment with your reliable products and unwavering service.
J J Mck***
2904 days ago

A Genuine Disappointment Turns into a Valuable Lesson Learned

Embarking on a journey to upgrade my television set, I placed my trust in directtvs.co.uk. However, what followed left me disheartened and dissatisfied. The day of delivery arrived, but at an inconvenient 6.30AM – a business address overlooked in the process. Despite assurances of redelivery, I faced the shocking news that the items I had paid for were mysteriously out of stock. It took a 'debate' to miraculously find them, yet due to ongoing decorating, they remained unboxed for a week. When finally unveiled, the screen bore unsightly damages. Hoping for a simple exchange, I hit a roadblock as their rigid policy dictated no replacements after 5 days. This ordeal shed light on the questionable accuracy of their grading system, leaving me wary of their business practices. The cherry on top? The realization that the trust pilot reviews are selectively screened, only showcasing positive experiences. This disappointment turned blessing in disguise serves as a cautionary tale. Directtvs.co.uk may not have won my business again, but the lessons learned in careful scrutiny of online purchases and customer feedback are invaluable. Proceed with caution, fellow buyers, and always question what lies beneath the glossy online facade.
S Sarah Dee
3051 days ago

Unmatched Speed and Quality: My Seamless Experience with Direct TV’s

Diving into the world of online shopping, I stumbled upon Direct TV's in search of a pair of purple Beats headphones. Little did I know that this decision would lead to a remarkable experience worth sharing. Placing my order on a random Tuesday afternoon at 1:40 pm, I anticipated the usual wait time for delivery, despite selecting standard shipping. To my absolute surprise, a mere 10 minutes post my order confirmation, an email landed in my inbox, notifying me of the swift dispatch of my long-awaited headphones. Such efficiency undoubtedly set Direct TV's apart from the rest. The very next day, a carefully packaged box arrived at my doorstep, unveiling my precious purple Beats headphones. The speed of delivery was nothing short of astounding, and all this on standard shipping—impressive, to say the least. What truly sealed the deal for me was the unbeatable pricing Direct TV's offered on these headphones. A quick comparison revealed that I snagged the best deal possible without compromising on quality or service. The affordability coupled with the lightning-fast delivery is a testament to the unparalleled customer experience Direct TV's provides. In conclusion, my journey with Direct TV's was nothing short of seamless, efficient, and cost-effective. This outstanding experience has undoubtedly won my loyalty, and I wholeheartedly recommend Direct TV's to fellow shoppers seeking a hassle-free, top-notch service. Thank you, Direct TV's, for setting the bar high and delivering beyond expectations.
K katie webster
3075 days ago

A Genuine Warning from a Disheartened Consumer

As a customer who placed trust in directtvs.co.uk, my experience left me deeply disappointed. The journey from order to delivery was rife with deception and frustration. Numerous calls exposed a web of lies, ultimately leading me to personally visit the warehouse to upgrade my TV just to receive it. The promise of customer service was a façade – met with apathy, refusal to assist, and a glaring lack of effort to resolve the issues they caused. A wasted afternoon, futilely awaiting a call that never materialized, added to the disillusionment. I implore you, as a fellow consumer, to regard this company as a last resort at best. In my eyes, they merit a single star only because a no-star rating is unavailable.
R RICHARD BROUGHTON
3314 days ago

Glorious first-time expertise

My evaluation for directtvs.co.uk No issues in any respect, which is how I like my buying expertise. Knew what we wished and greatest value was with DirectTVs. Ordering was simple and supply very immediate. Chap phoned to verify on order and clarify supply (however actually to attempt to promote prolonged care insurance--but with out stress and we declined). Total very passable. I do not count on to purchase one other TV quickly, however I seen that there are a variety of associated "Direct..." websites, and I'll actually strive them.
P password
3635 days ago

Unbeatable Prices, Lightning-Fast Delivery, Zero Hassles

Directtvs.co.uk truly exceeded all my expectations! I was in the market for a SIM-free LG G2 in white, and after comparing prices, I found that directtvs.co.uk offered the best deal by far. The icing on the cake was their lightning-fast delivery service. Despite opting for standard delivery, the phone was at my doorstep in less than 48 hours - talk about efficiency! Although I initially felt a bit uneasy when I didn't receive an email order confirmation immediately, my worries were put to rest when I got a dispatch email within 12 hours. The seamless process from ordering to delivery showed their dedication to customer satisfaction. I cannot recommend directtvs.co.uk enough for their excellent service. If you're looking for unbeatable prices, swift delivery, and a hassle-free experience, look no further. Directtvs.co.uk is the way to go!
B Becky Nicholas
3729 days ago

Unbeatable Prices and Exceptional Customer Service at Direct TVs

I can't say enough about the fantastic experience I had at Direct TVs. From the moment I walked in, I was greeted by their friendly and knowledgeable staff who went above and beyond to assist me. The prices were truly unbeatable – I had done my research and Direct TVs offered the best deal by far. While I appreciated the 5-year warranty option available in-store, I did encounter a slight issue with a staff member who seemed a bit too eager to sell me additional accessories. Despite politely declining the extras, the pushiness persisted. It felt like a sales tactic, which was a minor inconvenience in an otherwise stellar shopping experience. One standout moment was when I noticed a discrepancy in pricing between the online store and the physical store. The staff didn't hesitate to match the online price once I brought it to their attention. Their transparency and willingness to rectify the situation promptly left me thoroughly impressed. For future customers, I recommend double-checking prices online before making a purchase in-store to ensure accuracy. Additionally, be mindful of the credit card surcharge mentioned by the reviewer, as this detail could impact your payment preferences. Overall, I highly recommend Direct TVs for their unbeatable prices and exceptional customer service. Despite a minor hiccup, I left the store a satisfied customer, armed with a high-quality product and peace of mind thanks to their extended warranty offer. Thank you, Direct TVs, for a memorable shopping experience!
L Lisa Holroyd
3889 days ago

Unbeatable Savings and Trustworthy Guidance at Directtvs.co.uk

When it comes to finding the best deals, look no further than Directtvs. My recent experience shopping for a TV and DVD at their store was nothing short of exceptional. Before stepping foot inside, I had done my homework and Directtvs stood out as the most budget-friendly option. To my delight, reality matched my research – their prices were unbeatable. What truly set Directtvs apart was the honesty and integrity of their service. In an industry where upselling is the norm, I was pleasantly surprised by the straightforward advice I received. The staff didn't push unnecessary add-ons or pricey upgrades; instead, they focused on helping me find exactly what I needed within my budget. This level of transparency and genuine care for the customer's needs is a rarity in today's market, making Directtvs a standout choice for anyone in search of quality electronics. As a satisfied customer, I can confidently say that I'll be returning to Directtvs for all my future electrical needs. Thank you, Directtvs, for proving that affordability and honesty can indeed go hand in hand.
K K Wright
3998 days ago

Unforgettable Service at directtvs.co.uk!

I cannot speak highly enough of my experience with directtvs.co.uk! From the moment I made my purchase, their team went above and beyond to keep me informed about stock availability, making sure I felt valued as a customer. Despite a slight delay in receiving my order, their customer service team was incredibly transparent and proactive in handling the situation. A special shoutout to the representative who assisted me with my refund process. Although there was a small hiccup initially regarding my card details, once resolved, the refund was promptly issued. Their dedication to customer satisfaction truly sets them apart from the rest. I am impressed by the professionalism and efficiency displayed by directtvs.co.uk throughout my shopping experience, turning a potentially frustrating situation into one where I felt genuinely cared for and appreciated. Rest assured, I will be a returning customer, confident in the exceptional service they provide! Thank you for going above and beyond, directtvs.co.uk! - L. Wright
N Neena Franks Sisson
4280 days ago

Turning the Tide: A Triumph Over Television Troubles

Upon stumbling upon directtvs.co.uk, I was brimming with excitement, eager to dive into a world of entertainment bliss. Little did I know, a rollercoaster of emotions awaited me. Just when I thought I had the perfect lineup of channels, unforeseen battles emerged. First, the heartbreak of losing ABC for over a month left me in a state of disarray. The temporary return brought fleeting joy, only to be shattered once more by the disappearance of Comedy Central, MTV, Nick, Spike, and a multitude of other channels. The series I cherished were slipping through my fingers, leaving me longing for consistency. Amidst this turmoil, a vow was made - never again would I succumb to this chaos. Direct TV's tenuous relationship with networks had robbed me of precious moments of entertainment. The countdown till the contract's end commenced, a beacon of hope on the horizon. Despite the trials faced, this journey has been a lesson in perseverance and the value of quality television services. With newfound wisdom, I navigate towards a future where binge-watching knows no interruptions. Farewell, Direct TV, a chapter closed yet a story of resilience and unwavering determination in the face of uncertainty.
B Bernard
4460 days ago

Outstanding Customer Service and Quick Resolution – Highly Recommend!

I cannot thank directtvs.co.uk enough for their prompt and efficient handling of my recent issue. After purchasing a TV from the J28 showroom, I encountered a sound fault and promptly returned the item to the warehouse. Despite initial frustration, the customer service team swiftly addressed my concerns. They agreed to a refund when no direct replacement was available, and within a reasonable timeframe, the money was refunded to my account. While the process was not without its challenges, the resolution was commendable. I was impressed by the team's responsiveness and willingness to assist, ultimately restoring my faith in the company. I highly recommend directtvs.co.uk for their exceptional customer service and dedication to resolving issues in a timely manner.
V Varry Hardon
4798 days ago

A Nightmare Experience with directtvs.co.uk: Beware of Legal Infringements

As a former customer of directtvs.co.uk, I feel compelled to share my harrowing experience in the hopes of preventing others from falling into the same trap. While the idea of online shopping was appealing, the reality of dealing with this company was a nightmare. My initial impression of their services quickly turned sour when I attempted to return a product within the legally mandated 7-day window. Instead of upholding my rights, they resorted to stalling tactics and ultimately claimed that I had missed the return deadline. To make matters worse, when I persisted and managed to return the product, I was stunned by the exorbitant charges they levied against me. It became abundantly clear that directtvs.co.uk had no regard for legal regulations or the rights of their customers. The glowing reviews that initially lured me in now seemed suspicious, with the unsettling possibility that they were fabricated by the company itself. My advice to anyone considering directtvs.co.uk is simple: steer clear and invest your hard-earned money in a reputable company that respects and upholds consumer rights. Don't be swayed by deceptive tactics or fictitious reviews. Should you encounter similar issues, I strongly advise seeking a refund from your credit card company or pursuing legal recourse through a small claims judgment at your local County Court. It's imperative to hold companies like directtvs.co.uk accountable for their infringement on consumer rights.

Introduction

Directtvs.co.uk is a leading online retailer specializing in high-quality televisions and related accessories. With a wide range of products available, they aim to provide customers with top-notch service and a seamless shopping experience. In this editorial review, we will delve into various aspects of Directtvs.co.uk to give you a comprehensive overview of what they offer.

Pros and Cons

Pros: - Vast selection of televisions and related accessories to suit diverse needs - Competitive pricing, often offering discounts and promotions - User-friendly website with excellent product categorization - Transparent returns and exchange policy - Positive customer reviews and a solid reputation in the industry Cons: - Limited community involvement - Shipping costs can be higher compared to some competitors

User Experience

Directtvs.co.uk focuses on providing a seamless user experience. Their website is well-organized, making it easy for customers to find the products they need. The product pages are informative, showcasing specifications, customer reviews, and related items. The search functionality is efficient and helps users quickly find specific products. Overall, navigating the website is intuitive and hassle-free.

Pricing and Value for Money

Directtvs.co.uk offers competitive pricing on their range of televisions and accessories. They frequently have promotions and discounts, providing customers with excellent value for their money. While some competitors may sometimes offer slightly lower prices, Directtvs.co.uk compensates with their product quality and customer service.

Customer Service

Directtvs.co.uk prides itself on providing exceptional customer service. Their knowledgeable and friendly support team is readily available to assist customers with their queries and concerns. They offer multiple contact options, including phone and email support, ensuring that customers receive prompt resolutions to their issues.

Product Quality and Selection

When it comes to product quality, Directtvs.co.uk only stocks leading brands known for their reliability and performance. Their wide selection of televisions caters to different budgets, sizes, and technological preferences. Whether you're looking for a high-end OLED TV or a budget-friendly LED model, you'll find options to suit your requirements.

Website Usability

Directtvs.co.uk's website is user-friendly and well-designed. The homepage provides easy access to featured products, promotions, and popular categories. The intuitive navigation menu allows users to browse through different product categories effortlessly. Product pages include detailed descriptions, specifications, and customer reviews, helping shoppers make informed decisions.

Returns and Exchanges

Directtvs.co.uk has a transparent and customer-centric returns and exchange policy. They provide a hassle-free process for returning or exchanging items within a specified timeframe. The website clearly outlines the necessary steps and conditions for returns, ensuring a smooth experience for customers.

Promotions and Discounts

Directtvs.co.uk frequently offers promotions and discounts on various products. These discounts can range from significant price reductions to bundled offers that include accessories or extended warranties. Customers can take advantage of these promotions to grab great deals on their desired televisions.

Reputation

Directtvs.co.uk has an excellent reputation in the industry. They have been serving customers for years and have built a solid foundation of trust and reliability. Many customers have praised their prompt delivery, exceptional customer service, and top-quality products, which adds to their positive reputation.

Payment Options

Directtvs.co.uk offers a range of convenient payment options to accommodate customer preferences. These include major credit cards, debit cards, and PayPal. The secure payment gateway ensures that customers' financial information is protected during transactions.

Loyalty Programs

While Directtvs.co.uk doesn't currently have a dedicated loyalty program, they do reward returning customers with special offers and exclusive discounts. This encourages customer loyalty and provides added value to repeat shoppers.

Customer Reviews

Directtvs.co.uk has received numerous positive customer reviews. Customers appreciate the company's commitment to quality, excellent customer service, and competitive prices. These reviews further reinforce Directtvs.co.uk's reputation as a trustworthy and reliable online retailer.

Community Involvement

Directtvs.co.uk could improve its community involvement. While they actively engage with their customers through support channels, they could enhance their presence by participating in social causes or initiatives that align with their business values. This would demonstrate their commitment to making a positive impact beyond their product offerings.

Shipping and Costs

Directtvs.co.uk offers reliable shipping services for their products. The shipping costs may be slightly higher compared to some competitors, especially for larger items. However, their shipping processes are efficient, and most customers receive their orders within the estimated timeframe. In conclusion, Directtvs.co.uk stands out as a top online retailer for televisions and accessories. They offer a vast selection of products, competitive pricing, excellent customer service, and a user-friendly website. While they could enhance their community involvement and potentially reduce shipping costs, their positive reputation and commitment to customer satisfaction make them a trustworthy choice for TV purchases.