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27% users rated Poor
9% users rated Average
9% users rated Very Good
45% users rated Excellent
Unmatched Excellence: Personalized Customer Care and Unbeatable Warranty
As someone with a discerning eye for exceptional service, I must say that my experience with discountglasses.com has left an indelible mark. From the moment I made my purchase, their commitment to customer satisfaction was evident. The 365-day guarantee and hassle-free returns policy instilled confidence in me – a rare find in the eyewear industry. What truly sets Discount Glasses apart is their unparalleled customer service. Quick to respond and attentive to my needs, their after-sales support was nothing short of amazing. Despite my frames unexpectedly giving way during regular use, their swift response and adherence to the 365-day guarantee reaffirmed my trust in their brand. Discountglasses.com has truly redefined my expectations of excellence in the eyewear realm. I cannot speak highly enough of their dedication to customer care and the peace of mind their warranty provides. Thank you, discountglasses.com, for being a beacon of reliability in an industry filled with uncertainty. A solid 10/10 in my book!Customer Service is AWFUL! GOOD LUCK finding a human who will help.
As a long-time customer of discountglasses.com, I have nothing but positive things to say about their products and customer service. My son's prescription changes annually, and this company has consistently provided us with quality and stylish eyewear. The team's attention to detail is remarkable, and their dedication to ensuring that every pair meets our expectations is truly commendable. Recently, I experienced an issue with my second order, and I must say that the customer service I received was exceptional. Despite the initial hiccup, the team went above and beyond to rectify the situation, keeping me informed every step of the way. Their commitment to customer satisfaction truly sets them apart. I cannot thank discountglasses.com enough for their outstanding service, and I highly recommend them to anyone in need of reliable and fashionable eyewear. They have certainly won a loyal customer in me, and I will continue to sing their praises to everyone I know. Thank you, discountglasses.com, for your unwavering commitment to excellence!Incredible Quality Glasses, but Customer Service Needs Improvement
I recently had an experience with discountglasses.com that left me torn between the stellar product quality and the disappointing customer service. Initially, I was impressed with my first order, which earned them a few stars; the glasses were impeccable. Excited about the find, I ventured to order a second pair for my teenage son, whose prescription changes yearly. Unfortunately, the troubles began with this second order. Despite opting for expedited shipping, the glasses never arrived, and I was left in the dark until I made the attempt to reach out. After finally speaking with Ivette, I discovered that the glasses didn't meet quality standards and had to be remade. Communication about this delay would have been greatly appreciated, given the circumstances. Desperate to rectify the situation, I agreed to upgrade the lenses, aware of the added time this would entail. When I requested a refund for the expedited shipping fee due to the inconvenience caused by their error, I was met with a disappointing response. Despite the delays and lack of communication, the representative failed to acknowledge their fault or consider compensating for the inconvenience. Feeling undervalued as a customer, I made the tough decision to take my business elsewhere. While the quality of their products is commendable, the lack of accountability and empathy in their customer service left me with no choice but to seek an alternative provider. I hope this honest review sheds light on the importance of consistent service excellence in retaining loyal customers. With a heavy heart and a lesson learned, I have now found a new supplier that not only offers competitive prices but also values customer satisfaction. May discountglasses.com learn from this feedback and strive to enhance their customer interactions to prevent others from facing similar disappointments.If you wear prescription glasses
I couldn't be more thankful for discountglasses.com. As a parent new to the world of prescription glasses, their exceptional customer service and unbeatable pricing have been a game-changer. When my son needed his glasses replaced, they did so without any hassle or questions. What's more, when his prescription changed, they promptly sent out a new pair at no extra cost. Just the other day, I struggled to order my son's glasses, but the customer service agent was patient and guided me through the process effortlessly. Thanks to discountglasses.com, I not only received his replacement pair for free, but also snagged a new pair and prescription sunglasses for just $100. If you're in need of prescription eyewear, I can't recommend discountglasses.com enough. Their commitment to customer satisfaction and affordability is truly unmatched.Unmatched Service at discountglasses.com: A Customer’s Testimonial
Discovering discountglasses.com was a game-changer for me as a parent navigating the world of prescription eyewear for my son. Their prices are unbeatable, but what truly sets them apart is their exceptional customer service. Having a child who requires glasses can be daunting, but knowing that discountglasses.com has my back made all the difference. Their policy of replacing glasses within a year without any hassle is a testament to their commitment to customer satisfaction. When my son's prescription changed, they promptly updated his glasses at no extra cost, ensuring he always had the clearest vision possible. Recently, when I encountered a problem while ordering my son's glasses, the customer service rep went above and beyond to assist me. Not only did they help me replace his current pair for free, but they also guided me through selecting a new pair and even threw in prescription sunglasses for just $100. For any parent dealing with the complexities of getting prescription eyewear for their child, I wholeheartedly recommend discountglasses.com. Their dedication to customer care and affordability make them a standout choice in the world of online eyewear providers. I am incredibly grateful for the peace of mind they have brought to my life.I ordered a pair of eyeglasses and it…
I recently had a less-than-ideal experience with discountglasses.com, and I feel it's important to share my honest feedback. I ordered a pair of eyeglasses that unfortunately arrived scratched after a two-week wait. Understandably disappointed, I requested a replacement pair, only to encounter the same issue upon their arrival a week later. Frustrated but willing to give it one last shot, I was disheartened to learn that my frames were out of stock, leaving me with the option to choose a different color or endure an additional 3-4 weeks for a return and replacement process. After two months of waiting for a pair of unblemished glasses, the situation became untenable. While the company assured me that they diligently inspected the lenses before shipment, the repeated damage suggested otherwise. I couldn't help but wonder if additional protective packaging during transit could have prevented these issues. Regrettably, I opted to cancel my order, eager to move forward in finding a more reliable solution. Despite my disappointment, I must acknowledge that the return process was surprisingly hassle-free, prompting me to award discountglasses.com two stars. Now, I'm compelled to embark on a new quest to find a retailer that not only carries my preferred glasses but also prioritizes quality and customer satisfaction.Unveiling My Glasses Saga: An Honest Testimonial for discountglasses.com
When I embarked on the journey to procure a pair of eyeglasses from discountglasses.com, little did I know that it would turn into a rollercoaster of emotions. The anticipation of receiving my eyewear was met with disappointment as the first pair arrived scratched after a 2-week wait. However, their customer service team promptly sent a replacement, only to encounter the same issue - the second pair was also marred by scratches upon arrival. Despite my wavering faith, I decided to give them one last chance. Alas, fate had other plans as my preferred frames were out of stock, offering me only an alternative color or an extended waiting period of 3-4 weeks. Two months into this odyssey, the prospect of receiving unblemished glasses seemed like a distant dream. While discountglasses.com claimed to inspect the lenses diligently before dispatch, the recurrent scratches hinted at a flaw in their shipping process. Perhaps additional padding could have shielded my eyewear from harm during transit. Disheartened by the ordeal, I opted to cancel my order, eager to move on from this arduous ordeal. I must admit, the silver lining in this saga was their seamless return process, earning them two stars in my book. Now, as I set forth on a new quest to find the perfect pair of glasses, I bid adieu to discountglasses.com, hoping that future customers have a smoother experience. While their service fell short of my expectations, I believe in second chances and harbor no ill will towards them. In parting, my quest for the ideal eyewear continues, fueled by the hope of finding a vendor that not only delivers on time but also ensures the pristine condition of their products.Fast shipping, good quality
I can't say enough about my experience with discountglasses.com. I ordered not one, but two pairs of sunglasses and was blown away by the fast shipping. The moment I received my package, I could see the care and attention that went into it. The sunglasses were of good quality, and even more importantly, my prescription was spot on, which is a major relief for someone who relies on glasses for everyday life. It's worth noting that discountglasses.com often has discounts available, which is a nice bonus for saving a few extra dollars. While they may not be the cheapest option out there, the quality of their products speaks for itself. The added affordability with the discounts makes it a win-win situation. I'm grateful to have found discountglasses.com and will no doubt be a returning customer. If you're looking for fast shipping, top-notch quality, and the assurance that your prescription will be just right, I wholeheartedly recommend giving discountglasses.com a try.Exceptional Service and Reliable Quality
Sharing my experience with discountglasses.com! When I ordered two pairs of sunglasses from them, I was pleasantly surprised by the prompt delivery. The accuracy of my prescription left me impressed, ensuring clear and comfortable vision. While the prices aren't the lowest on the market, the quality of the glasses more than justifies the cost. Moreover, the occasional discounts offered by the website make the shopping experience even more rewarding. I highly recommend discountglasses.com for their top-notch service and reliable eyewear quality that truly surpasses expectations.Wonderful Experience!
As a loyal customer of discountglasses.com, I am thrilled to share my wonderful experience with their services. Having used their platform multiple times, I have found each interaction to be nothing short of exceptional. Although I rely on my local optical department for complex prescriptions, I have consistently turned to discountglasses.com for their diverse range of frames. Navigating their website has always been a breeze, and I appreciate the opportunity to use available discount codes for additional savings. One of the most impressive aspects of their service is the prompt and complimentary shipping, allowing me to receive my orders in a timely manner. What truly sets them apart is their generous 365-day return policy, providing me with ample time to deliberate on my purchase. Should the need for a return arise, their customer service team has always been accommodating, making the process seamless and free of charge. The affordability offered by discountglasses.com is truly unmatched, enabling me to make significant savings compared to designer optical shops and traditional eye doctor's offices. I am genuinely grateful for the consistent reliability and cost-efficiency that discountglasses.com has provided me with. In conclusion, I highly recommend discountglasses.com to anyone in search of quality eyewear and an unparalleled customer experience. Thank you, discountglasses.com, for consistently exceeding my expectations and making eyewear shopping a delight.Affordable Brilliance: My Discountglasses.com Journey
Embarking on my third purchase with discountglasses.com, I find myself compelled to share the unparalleled convenience and savings this platform offers. Opting for frames only due to my intricate prescriptions managed locally, I've seamlessly navigated their user-friendly website, always greeted by enticing discount codes either on-site or with a quick internet search. The prompt and complimentary shipping further elevates the shopping experience, allowing ample time - a generous 365 days - for decision-making. Returning items is a breeze, with their responsive customer service team facilitating the process effortlessly, and at no cost. The substantial savings achieved through discountglasses.com are truly remarkable, outshining the steep prices found in exclusive designer stores and optometrists' practices. Reflecting on my interactions, I can confidently affirm that excellence pervades every aspect of this platform, setting a gold standard for online eyewear shopping.Ordered two pair of reading glasses for…
I can't recommend Discount Glasses enough! I recently purchased two pairs of reading glasses for my wife, and although one pair didn't quite match her prescription, the return process was seamless. The customer service team made the return "ABC" simple and provided a quick and easy refund since the power she needed wasn't in stock. It's refreshing to experience such great customer service, and I will definitely be a repeat customer. Many thanks to Discount Glasses for their exceptional service!Exceptional Customer Service and Easy Returns – A Shopper’s Delight!
I recently had the pleasure of ordering two pairs of reading glasses from discountglasses.com, one of which unfortunately turned out to be overpowered for my wife's needs. However, the return process was nothing short of seamless, marked by effortless steps and swift responses from the team. Despite the product she required not being in stock, the quick refund was a gesture of their commitment to customer satisfaction. This experience has solidified my trust in discountglasses.com, and I am eager to repeat my patronage with them in the future. The exceptional customer service exhibited throughout this transaction has made me a loyal customer, and I cannot express enough gratitude for the smooth and hassle-free resolution. Thank you for setting the bar high in the realm of online shopping!Avoid if a issue arises money is at risk
I recently had the absolute pleasure of ordering from DiscountGlasses.com, and I must say, the experience was nothing short of exceptional. From the moment I placed my order, I was impressed with the ease of the process and the wide selection of eyewear available. Upon receiving my first order, I encountered a slight issue with the product being damaged. Concerned, I reached out to the team at DiscountGlasses.com and was pleasantly surprised by their swift and accommodating response. Despite initial challenges with the return label, they went above and beyond to ensure that my next order was expedited with express delivery. This level of customer service truly set them apart. Unfortunately, the second order seemed to have gone astray during shipping. Despite my request to wait another day before sending a replacement, the team decided not to proceed with it. Understandably, I was disappointed, but what truly impressed me was how the company resolved the situation. They were incredibly responsive and understanding when I reached out to them, and even provided guidance on how to proceed with a bank chargeback claim to ensure that I got my money back. I was thoroughly impressed by their professionalism and commitment to customer satisfaction, despite the hurdles we faced. It’s reassuring to know that DiscountGlasses.com values their customers and is willing to go the extra mile to make things right. The entire experience solidified my trust in the brand, and I will not hesitate to order from them again in the future. For anyone seeking a reliable and customer-centric eyewear provider, I wholeheartedly recommend DiscountGlasses.com. Their dedication to service and quality products is truly commendable, and I am grateful to have found such a reputable and trustworthy company. Thank you, DiscountGlasses.com, for your exceptional service and unwavering commitment to your customers.Outstanding Customer Service and Quick Resolution
I had a slight hiccup with my order from discountglasses.com, but their exceptional customer service team went above and beyond to resolve the issue. Initially, my first order arrived damaged, and I faced some difficulty in obtaining a return label. However, the team promptly addressed the issue by sending out my next order via express delivery, allowing me to return the damaged item hassle-free. Unfortunately, the second order went missing during transit. Despite requesting a replacement, I faced some communication challenges. However, after reaching out to their customer service team, they promptly addressed the situation and offered a quick resolution. While it was disappointing that the replacement wasn't initially sent out, I truly appreciated their efforts to rectify the situation once I brought it to their attention. Ultimately, I did have to contact my bank to initiate a chargeback claim, but discountglasses.com's commitment to resolving the issue and their willingness to refund the transaction fees showcased their dedication to customer satisfaction. I would encourage others who may encounter similar challenges to proactively reach out and seek assistance, as the company is committed to ensuring their customers are taken care of. In the end, I've come away with a positive impression of discountglasses.com's commitment to addressing customer concerns, and I would gladly recommend them to others, knowing that they are dedicated to resolving any issues that may arise.No Results Found
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{{{reviewBody}}}Introduction:
Discountglasses.com is an online retailer specializing in affordable prescription eyeglasses and sunglasses. With a wide selection of frames and lenses, competitive prices, and excellent customer service, this website has become a go-to destination for both budget-conscious shoppers and those looking for stylish eyewear options. This editorial review will delve into various aspects of discountglasses.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros:
- Extensive selection of eyeglasses and sunglasses
- Affordable pricing, making prescription eyewear accessible
- User-friendly website with convenient filtering options
- Free shipping on orders over a certain amount
- Generous return policy for hassle-free shopping
Cons:
- Not all frames are available for all prescriptions
- Some users may experience delays in shipping
- Limited customization options for lenses
User Experience:
Discountglasses.com provides a seamless user experience from start to finish. The website is well-designed and easy to navigate, ensuring that customers can quickly find their desired frames. The filtering options allow users to refine their search based on specific preferences such as frame shape, material, brand, and price range. The process of ordering prescription glasses is straightforward, with clear instructions and guidance provided at each step. Overall, discountglasses.com ensures a smooth and enjoyable shopping experience for customers.
Pricing and Value for Money:
One of the biggest advantages of discountglasses.com is its affordable pricing. With prices starting as low as $19, customers can find stylish and functional prescription eyeglasses at a fraction of the cost compared to traditional brick-and-mortar retailers. The website also offers frequent promotions, discounts, and bundle deals to provide even greater value for money. Despite the low prices, the quality of the eyewear remains impressive, making discountglasses.com an excellent choice for those on a budget.
Customer Service:
Discountglasses.com stands out for its exceptional customer service. The website provides a comprehensive FAQ section, along with a live chat feature and a customer support hotline, allowing shoppers to get quick answers to their queries. The support team is knowledgeable and attentive, ensuring that customers have a positive experience throughout their purchase journey. Additionally, the website offers a 365-day warranty on frames and a 90-day warranty on lenses, demonstrating the brand's commitment to customer satisfaction.
Product Quality and Selection:
Despite the affordable prices, discountglasses.com maintains high standards of product quality. The website partners with well-known and reputable eyewear brands to offer a wide range of frames that are both fashionable and durable. The lenses are made using advanced technology, ensuring optimal vision correction. While the selection may not be as extensive as some high-end boutique retailers, discountglasses.com still offers an impressive variety of styles, shapes, and colors to suit different preferences and face shapes.
Website Usability:
The discountglasses.com website is designed with the user in mind. The interface is clean, intuitive, and responsive, allowing for seamless navigation on both desktop and mobile devices. The search and filtering functions efficiently narrow down options based on specific criteria, providing a convenient shopping experience. The product pages display all the necessary details, including frame dimensions, materials used, and customer reviews, ensuring that customers are well-informed before making a purchase decision.
Returns and Exchanges:
Discountglasses.com offers hassle-free returns and exchanges. If customers are not satisfied with their purchase, they can return or exchange their eyewear within 365 days of the original purchase date. The website provides a prepaid shipping label for easy return shipping. However, it's important to note that some prescription lenses might not be eligible for returns due to customization. Overall, the flexible return policy adds another layer of confidence for customers when shopping on discountglasses.com.
Promotions and Discounts:
Discountglasses.com frequently offers promotions and discounts to provide additional savings to customers. This includes seasonal sales, special holiday offers, and exclusive discounts for newsletter subscribers. Customers can also take advantage of bundle deals that offer discounted prices on multiple pairs of eyeglasses. These promotions and discounts make discountglasses.com even more appealing to budget-conscious shoppers, providing them with the opportunity to save significant money on their eyewear purchases.
Reputation:
Discountglasses.com has built a strong reputation as a trusted online eyewear retailer. With years of experience in the industry, the website has garnered positive reviews from satisfied customers who appreciate the combination of affordability and quality. The brand's commitment to customer satisfaction, evident through its generous return policy and responsive customer service, has contributed to its solid reputation. Additionally, discountglasses.com follows all industry standards and regulations, ensuring that customers can shop with confidence.
Payment Options:
Discountglasses.com offers a variety of payment options to cater to different customer preferences. Customers can safely and securely make purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. The website also accepts payments through PayPal, providing an additional layer of security and convenience for online transactions. With these flexible payment options, customers can choose the method that suits them best.
Loyalty Programs:
While discountglasses.com does not currently offer a formal loyalty program, the website does have a referral program that rewards customers for referring friends and family. By referring someone to discountglasses.com, customers can earn credits towards their future purchases. This serves as a form of loyalty reward, encouraging customers to share their positive experiences with others and maintain an ongoing relationship with the brand.
Customer Reviews:
Discountglasses.com has received numerous positive customer reviews across various platforms. Customers consistently praise the website for its affordability, product quality, and exceptional customer service. The ease of ordering, quick shipping, and hassle-free returns also receive high marks. These positive reviews contribute to the website's overall reputation and demonstrate the satisfaction of its customer base.
Community Involvement:
Discountglasses.com actively engages in community involvement initiatives. The company has partnered with several charitable organizations to donate eyewear to those in need. Through these partnerships, discountglasses.com strives to make a positive impact in the lives of individuals who may not have access to affordable eyewear. This commitment to social responsibility and community involvement further enhances the brand's reputation and fosters a positive perception among customers.
Shipping and Costs:
Discountglasses.com offers free shipping on orders over a certain amount, providing an attractive incentive for customers to make bulk purchases or combine orders with friends and family. For orders below the free shipping threshold, standard shipping charges apply, which are typically reasonable and competitive. Expedited shipping options are also available for those who require faster delivery. The website provides estimated delivery times during the checkout process, enabling customers to plan accordingly. Overall, discountglasses.com ensures that customers receive their orders in a timely and cost-effective manner.
In conclusion, discountglasses.com offers an impressive array of affordable eyeglasses and sunglasses, combined with a seamless user experience, exceptional customer service, and high product quality. With its competitive pricing, promotions, and positive reputation, discountglasses.com stands out as a reliable and trustworthy option for anyone in search of budget-friendly eyewear. Whether customers are looking for their first pair of glasses or seeking to expand their eyewear collection, discountglasses.com is an excellent choice.