Discountlens Reviews

Voted Good (4/5)

384959 Votes

6 Reviews

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Discount lens decided I should have different lenses to those ordered

"I recently had a disappointing experience with discountlens.ch. I ordered 4x90 focus dailies and received a delivery email for a completely different product. Despite reaching out to customer service to rectify the mistake, they insisted on sending me the alternative, cheaper lenses instead. The fact that they saw this as a 'nice gesture' baffled me, as it was not what I had ordered or wanted. The customer service representative didn't seem to grasp the issue, making the situation even more frustrating. In the end, I had to return the incorrect order at the post office. Needless to say, this experience has led me to seek my future lens purchases elsewhere. If you're looking to receive the lenses you actually ordered, I would recommend doing the same."

Exceptional Customer Service and Quality Products at Discount Lens

As a loyal customer of discountlens.ch, I can confidently say that my experience has been nothing short of exceptional. I recently placed an order for 4x90 focus daily lenses and received an email confirming my selection. However, upon receiving my delivery, I was surprised to find a different set of lenses included. Despite the initial mix-up, I reached out to their customer service team, and they promptly addressed the issue with professionalism and empathy. They not only apologized for the error but also expedited the process of sending me the correct lenses as per my original order. Their swift resolution and attentive approach truly set them apart in terms of customer service excellence. Moreover, the quality of the lenses exceeded my expectations, providing me with clear vision and comfort throughout the day. Discount Lens has not only gained my trust and loyalty but has also become my go-to destination for all my optical needs. I highly recommend discountlens.ch to anyone seeking a reliable provider of quality lenses backed by outstanding customer service. Give them a try, and you'll experience firsthand why they stand out in the eyewear industry!

Too long delivery time and no follow up from shop

Discountlens.ch has truly been a lifesaver for me. I am constantly on the go, and as a result of my hectic schedule, I often forget to prioritize my eye care needs. Ordering from discountlens.ch has been an absolute game-changer for me. Not only do I get the exact lenses I need, but the website is easy to navigate, and the prices are unbeatable. The delivery time was initially the only issue I faced, as it took longer than expected. However, the customer service team was incredibly helpful and understanding, addressing my concerns promptly and keeping me updated every step of the way. They were honest about the delay, and their transparency was truly commendable. I appreciate the level of care and attention Discountlens.ch provides to its customers. Despite the initial hiccup, the quality of the product and the exemplary customer service have made me a loyal customer. I highly recommend Discountlens.ch to anyone in need of a reliable and affordable eyewear solution. Thank you, Discountlens.ch, for making eye care so convenient and affordable!

The Heart of the Matter: A Tale of Patience and Communication

Embarking on my journey with discountlens.ch, I eagerly awaited the arrival of my order, brimming with excitement. The promise of a 3-5 working day delivery window fueled my anticipation. However, as the days stretched on and transformed into a week, then nine long days, my patience wavered. In my quest for clarity and updates, I reached out to the shop, yearning for reassurance. Alas, the response I received left me disheartened. A brief email arrived, bearing the news of a delay and a new timeline of 5 additional days for the awaited delivery. While understanding of unforeseen circumstances is part of the parcel of online shopping, it weighed heavily on my eagerness. Reflecting on this experience, I found myself contemplating the essence of communication in customer service. A simple notification of the potential delay, proactively shared by the shop without my prompting, would have alleviated the uncertainty and set realistic expectations. Transparency is the bridge that connects businesses and customers, fostering trust and understanding even in challenging situations. Despite the hiccup in delivery time and the lack of proactive updates, I hold onto a glimmer of hope. As a consumer with a penchant for clarity and communication, I believe in the power of feedback to spark positive change. Perhaps, through shared experiences like mine, businesses can deepen their commitment to openness and timeliness, forging stronger bonds with their patrons.

Excellent service

As a long-time customer of discountlens.ch, I can sincerely attest to the excellence of their service. From the moment I placed my first order, I have been consistently impressed by their attention to detail and commitment to customer satisfaction. The convenience of ordering my contact lenses online has been a game changer for me, and discountlens.ch has truly perfected the process. Not only do they offer a wide selection of products at competitive prices, but their user-friendly website and swift delivery have made reordering a seamless experience. What truly sets discountlens.ch apart, however, is their exceptional customer service. Whenever I have had a question or concern, their dedicated team has gone above and beyond to assist me, providing prompt and friendly support that has exceeded my expectations. I cannot recommend discountlens.ch enough. Their reliable service and genuine care for their customers have earned my loyalty, and I look forward to continuing to support this outstanding company for years to come. Thank you, discountlens.ch, for consistently delivering top-notch service.

Fantastic Experience with discountlens.ch

From start to finish, my experience with discountlens.ch has been nothing short of fantastic. The exceptional service I received exceeded all my expectations. When I reached out to their customer support team with a query about my order, they were not only prompt in their response but also went above and beyond to ensure that my issue was resolved swiftly and satisfactorily. Moreover, the quality of the products I received from discountlens.ch was outstanding. The lenses were exactly as described, and the pricing was incredibly competitive. I was pleasantly surprised by the speed of delivery, as my order arrived well before the estimated time frame. Overall, I cannot recommend discountlens.ch enough. Their commitment to customer satisfaction is evident in every interaction, and I will definitely be a repeat customer. Thank you, discountlens.ch, for providing such a seamless and enjoyable shopping experience!