Discovered User Reviews

Introduction

Discovered.us is a unique online marketplace that offers a diverse range of handmade and ethically sourced products from around the world. The company was founded by Brendon Timpe and Pablo Londono in 2013, with the aim of providing a platform for independent artisans and small businesses to showcase their work and connect with a global audience. Today, Discovered.us features over 50,000 products from more than 1,000 creators from countries such as India, Indonesia, Peru, and South Africa.

Pros and Cons

Pros: - The products on Discovered.us are unique and high-quality, with many of them being handmade or ethically sourced - The platform provides a great opportunity for small businesses and independent artisans to reach a wider audience - Discovered.us has a user-friendly interface and provides detailed information about each product's origin and production process Cons: - Shipping times can be long due to the nature of the products and the international scope of the marketplace - Products can be expensive compared to mass-produced items from other online retailers - Some product listings may lack comprehensive information, making it difficult for customers to make informed purchasing decisions

User Experience

Discovered.us has a user-friendly website that makes it easy to navigate and search for products. Customers can filter their searches by various criteria, such as category, price range, and country of origin. Each product listing includes detailed information about the item's production process, which adds to the overall user experience. Discovered.us also has a mobile app available on both iOS and Android platforms.

Pricing and Value for Money

Discovered.us products can be more expensive than mass-produced items from other online retailers due to the handmade and ethically sourced nature of the products. However, customers are paying for the unique and high-quality craftsmanship of the products. Overall, the prices on Discovered.us are fair for the value and quality of the products.

Alternatives

There are many alternative online marketplaces that offer handmade and ethically sourced products, such as Etsy, Fair Trade Winds, and Ten Thousand Villages. However, Discovered.us stands out due to its global reach and commitment to supporting independent artisans and small businesses.

Customer Service

Discovered.us provides excellent customer service through its responsive support team. Customers can contact the team through email or social media, and queries are typically resolved within 24-48 hours.

Product Quality and Selection

The quality of the products on Discovered.us is consistently high, with a strong emphasis on sustainable and ethical production practices. The platform offers a diverse range of products, including home decor, accessories, and clothing. With over 50,000 products from over 1,000 creators, there is something for everyone on Discovered.us.

Website Usability

Discovered.us has a clean and user-friendly interface that makes it easy to navigate and search for products. The platform also provides useful information about each product's production process and origin, which adds to the overall usability of the website.

Returns and Exchanges

Discovered.us has a fair returns and exchange policy, which allows customers to return or exchange items within 14 days of receipt. However, customers are responsible for the cost of shipping the item back to the seller.

Promotions and Discounts

Discovered.us often offers promotions and discounts on its products, which can be found on its website and social media channels. Customers can also sign up for the Discovered.us newsletter to receive updates on new products and sales.

Reputation

Discovered.us has built a strong reputation over the years as a marketplace that supports independent artisans and small businesses. The platform has received positive reviews from customers and has been recognized for its commitment to sustainability and ethical production practices.

Payment Options

Discovered.us accepts a wide range of payment options, including credit cards, PayPal, Apple Pay, Google Pay, and Klarna.

Loyalty Programs

Discovered.us does not currently offer a loyalty program, but customers can sign up for the newsletter to receive updates on new products and sales.

Customer Reviews

Discovered.us features customer reviews on each product listing, which provides valuable feedback to both the creators and potential buyers. Customers can also leave feedback through the Discovered.us website or social media channels.

Community Involvement

Discovered.us is committed to supporting the communities that its products come from. The platform works directly with small businesses and independent artisans to ensure fair compensation and ethical production practices. Additionally, Discovered.us donates a portion of its profits to various social and environmental causes.

Shipping and Costs

Discovered.us ships its products worldwide, with varying shipping times and costs based on the customer's location and the product's origin. Customers can view the shipping costs and estimated delivery time for each product during the checkout process.